Acoustic Analytics (formerly IBM Watson Customer Experience Analytics) Reviews

45 Ratings
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Score 7.5 out of 100

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Reviews (1-5 of 5)

Anonymous | TrustRadius Reviewer
February 20, 2019

Good Product

Score 9 out of 10
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It's well suited in building chatbots. We have tried and tested building a chatbot using Watson and it was easy to build and deploy. Watson accepts questions posed by the user in natural language and provides the user with a response (or a set of responses) by generating and evaluating various hypotheses around different interpretations of the question and possible answers to it. Unlike keyword-based search engines, which simply retrieve relevant documents, Watson gleans context from the question to provide the user with precise and relevant answers, along with confidence ratings and supporting evidence.
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Anonymous | TrustRadius Reviewer
February 13, 2019

Automation is key

Score 8 out of 10
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Well suited for: Managing multiple websites for a small team. The automation really helps with productivity
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Chris Hall | TrustRadius Reviewer
October 17, 2017

Practical CXA

Score 7 out of 10
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  • As mentioned earlier, transactional heavy web assets such as eStores are particularly strong candidates.
  • IBM CXA along with other, similar tools, is not set-and-forget. The solution must be well managed in order to deliver value. Purchase of the solution is one thing; driving analytic results is another. If a company's staff are not strong analytical thinkers, CXA will not help. IBM CXA is not just a technology platform - it is a basis to design strong customer touchpoints and interactions. You need to be customer journey design literate to get the best from this.
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Nick Preese | TrustRadius Reviewer
December 10, 2014

Experiencing your website and mobile business as your customers do

Score 9 out of 10
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Likelihood to Recommend

Tealeaf is a must for any site that has a key business process that drives revenue for a company. It is not limited to only capturing a small percentage of visitors to your site, it captures every visitor to your site.

A lot has changed to the last year for Tealeaf for the good. There are many more options to for capturing data including a cloud and SaaS offering. Take a look again if you haven't seen it in a while.
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Anonymous | TrustRadius Reviewer
August 02, 2014

Highly suggested

Score 9 out of 10
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Every website should have a program like Tealeaf. Aggregate data and click stream data is valuable but Tealeaf personifies your customer's experience.
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Acoustic Analytics (formerly IBM Watson Customer Experience Analytics) Scorecard Summary

About Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics) is a customer journey analytic technology for recording and analyzing customer interactions on a company's website and any mobile channels. It allows the company to catch any mistakes or glitches in the system that may be hindering customer experience.

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics) Technical Details

Operating Systems: Unspecified
Mobile Application:No