Acoustic Analytics

Acoustic Analytics
Formerly IBM Watson Customer Experience Analytics

About TrustRadius ScoringScore 9.0 out of 100
Acoustic Analytics

Overview

Recent Reviews

Good Product

9 out of 10
February 20, 2019
We are currently testing a couple projects using ML Algorithms in Watson to improve the customer experience. Watson Customer Experience …
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Verified User
Employee

Practical CXA

7 out of 10
October 17, 2017
We leverage IBM CXA predominantly in support of clients. We do, however, use it against our own web assets to understand customer …
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Highly suggested

9 out of 10
August 02, 2014
To view customer sessions to see how they navigate the site. We align this with OpinionLab feedback to couch the comments. We also use it …
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Verified User
Project Manager

Awards

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Pricing

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Acoustic Analytics

Acoustic Analytics

N/A
Unavailable

What is Acoustic Analytics?

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics) is a customer journey analytic technology for recording and analyzing customer interactions on a company's website and any mobile channels. It allows the company to catch any mistakes or glitches in the system that may be…

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

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What is Qualtrics?

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Features Scorecard

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Product Details

What is Acoustic Analytics?

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics) is a customer journey analytic technology for recording and analyzing customer interactions on a company's website and any mobile channels. It allows the company to catch any mistakes or glitches in the system that may be hindering customer experience.

Acoustic Analytics Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo

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Reviews and Ratings

 (70)

Ratings

Likelihood to Renew (2)

5.2
52%

Reviews

(1-5 of 5)
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February 20, 2019

Good Product

Verified User
Employee in Information Technology
Airlines/Aviation Company, 10,001+ employees
Score 9 out of 10
Vetted Review
Verified User
Review Source

Likelihood to Recommend

It's well suited in building chatbots. We have tried and tested building a chatbot using Watson and it was easy to build and deploy. Watson accepts questions posed by the user in natural language and provides the user with a response (or a set of responses) by generating and evaluating various hypotheses around different interpretations of the question and possible answers to it. Unlike keyword-based search engines, which simply retrieve relevant documents, Watson gleans context from the question to provide the user with precise and relevant answers, along with confidence ratings and supporting evidence.
October 17, 2017

Practical CXA

Chris Hall | TrustRadius Reviewer
Chris Hall
Managing Partner
BAC Partners (Design, 11-50 employees)
Score 7 out of 10
Vetted Review
Reseller
Review Source

Likelihood to Recommend

  • As mentioned earlier, transactional heavy web assets such as eStores are particularly strong candidates.
  • IBM CXA along with other, similar tools, is not set-and-forget. The solution must be well managed in order to deliver value. Purchase of the solution is one thing; driving analytic results is another. If a company's staff are not strong analytical thinkers, CXA will not help. IBM CXA is not just a technology platform - it is a basis to design strong customer touchpoints and interactions. You need to be customer journey design literate to get the best from this.
December 10, 2014

Experiencing your website and mobile business as your customers do

Nick Preese | TrustRadius Reviewer
Nick Preese
Solution Architect
BlueSky Technology Partners (Computer Software, 11-50 employees)
Score 9 out of 10
Vetted Review
Reseller
Review Source

Likelihood to Recommend

Tealeaf is a must for any site that has a key business process that drives revenue for a company. It is not limited to only capturing a small percentage of visitors to your site, it captures every visitor to your site.

A lot has changed to the last year for Tealeaf for the good. There are many more options to for capturing data including a cloud and SaaS offering. Take a look again if you haven't seen it in a while.