Acoustic Analytics

Acoustic Analytics
Formerly IBM Watson Customer Experience Analytics

About TrustRadius Scoring
Score 8.7 out of 100
Acoustic Analytics

Overview

What is Acoustic Analytics?

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics) is a customer journey analytic technology for recording and analyzing customer interactions on a company's website and any mobile channels. It allows the company to catch any mistakes or glitches in the...
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Recent Reviews

Good Product

9 out of 10
February 20, 2019
We are currently testing a couple projects using ML Algorithms in Watson to improve the customer experience. Watson Customer Experience …
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Highly suggested

9 out of 10
August 02, 2014
To view customer sessions to see how they navigate the site. We align this with OpinionLab feedback to couch the comments. We also use it …
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Awards

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Pricing

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What is Acoustic Analytics?

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics) is a customer journey analytic technology for recording and analyzing customer interactions on a company's website and any mobile channels. It allows the company to catch any mistakes or glitches in the system that may be…

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

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Product Details

What is Acoustic Analytics?

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics) is a customer journey analytic technology for recording and analyzing customer interactions on a company's website and any mobile channels. It allows the company to catch any mistakes or glitches in the system that may be hindering customer experience.

Acoustic Analytics Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo
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Comparisons

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Reviews and Ratings

 (76)

Ratings

Reviews

(1-2 of 2)
Companies can't remove reviews or game the system. Here's why
Nick Preese | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Reseller
The comprehensive set of tools IBM Tealeaf provides is so unique to what it can do. It continually provides value beyond what it costs. It is like free money. There hasn't been a tool that has replace what it can do. Without it, people and teams managing their application or website would be much more difficult.
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