Acoustic Analytics (formerly IBM Watson Customer Experience Analytics) Reviews

45 Ratings
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Score 7.6 out of 100

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Reviews (1-5 of 5)

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October 17, 2017
Chris Hall | TrustRadius Reviewer
Score 7 out of 10
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Return on Investment

  • The ROI question needs to be focused on clients and not our use internally. We leverage this as a platform for designing customer journeys for our clients.
  • The ROI case is far easier to make for eCommerce operators. Customer journey failings can be easily quantified and seemingly simple issues can generate large ROI outcomes. For web assets without a trading bias, ROI can be established using notional value attribution. For example, a lead for motor insurance that is lost can be costed based on average policy value over a typical lifetime; struggle on a customer self-service portal can be quantified on the cost of handling through a call centre; etc.
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February 20, 2019
Anonymous | TrustRadius Reviewer
Score 9 out of 10
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Return on Investment

  • Positive: Faster solution
  • Positive: Better prediction and service
  • Positive: Secure and private
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February 13, 2019
Anonymous | TrustRadius Reviewer
Score 8 out of 10
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Return on Investment

  • Positive impact
  • Increase in web sales
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December 10, 2014
Nick Preese | TrustRadius Reviewer
Score 9 out of 10
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Return on Investment

  • People tend not to believe the ROI because it tends to be so quick.
  • Fraud detection and forensics pays for the product.
  • Web analytics tends to be better understood than customer experience managment.
  • I have used the product to find and resolve issues in hours where teams have spends months and sometimes years to find.
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August 02, 2014
Anonymous | TrustRadius Reviewer
Score 9 out of 10
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Return on Investment

  • Faster issues resolution
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Acoustic Analytics (formerly IBM Watson Customer Experience Analytics) Scorecard Summary

What is Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)?

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics) is a customer journey analytic technology for recording and analyzing customer interactions on a company's website and any mobile channels. It allows the company to catch any mistakes or glitches in the system that may be hindering customer experience.

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics) Technical Details

Operating Systems: Unspecified
Mobile Application:No