Good Product
We are currently testing a couple projects using ML Algorithms in Watson to improve the customer experience. Watson Customer Experience …
Acoustic Analytics
Acoustic Analytics
Overview
Recent Reviews
Awards
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Top Rated
2018
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Pricing
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What is Acoustic Analytics?
Acoustic Analytics (formerly IBM Watson Customer Experience Analytics) is a customer journey analytic technology for recording and analyzing customer interactions on a company's website and any mobile channels. It allows the company to catch any mistakes or glitches in the system that may be…
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting / Integration Services
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Alternatives Pricing
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What is Pendo.io?
Pendo.io is a product engagement platform with features for in-app analytics, surveys and feedback, and guidance.
What is Qualtrics?
Qualtrics produces three Web-based products: Research Suite, which helps companies and schools conduct their own custom-made surveys and data analysis; Site Intercept, which allows websites to get feedback from visitors; and 360, a tool to help human resource operations assess employee performance.
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Product Details
What is Acoustic Analytics?
Acoustic Analytics (formerly IBM Watson Customer Experience Analytics) is a customer journey analytic technology for recording and analyzing customer interactions on a company's website and any mobile channels. It allows the company to catch any mistakes or glitches in the system that may be hindering customer experience.
Acoustic Analytics Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
Comparisons
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Reviews and Ratings
 (70)
Reviews
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February 20, 2019
Good Product
- Positive: Faster solution
- Positive: Better prediction and service
- Positive: Secure and private
February 13, 2019
Automation is key
- Positive impact
- Increase in web sales
October 17, 2017
Practical CXA
- The ROI question needs to be focused on clients and not our use internally. We leverage this as a platform for designing customer journeys for our clients.
- The ROI case is far easier to make for eCommerce operators. Customer journey failings can be easily quantified and seemingly simple issues can generate large ROI outcomes. For web assets without a trading bias, ROI can be established using notional value attribution. For example, a lead for motor insurance that is lost can be costed based on average policy value over a typical lifetime; struggle on a customer self-service portal can be quantified on the cost of handling through a call centre; etc.
December 10, 2014
Experiencing your website and mobile business as your customers do
- People tend not to believe the ROI because it tends to be so quick.
- Fraud detection and forensics pays for the product.
- Web analytics tends to be better understood than customer experience managment.
- I have used the product to find and resolve issues in hours where teams have spends months and sometimes years to find.
August 02, 2014
Highly suggested
- Faster issues resolution