Acoustic Analytics

Acoustic Analytics
Formerly IBM Watson Customer Experience Analytics

About TrustRadius Scoring
Score 9.0 out of 100
Acoustic Analytics

Overview

Recent Reviews

Good Product

9 out of 10
February 20, 2019
We are currently testing a couple projects using ML Algorithms in Watson to improve the customer experience. Watson Customer Experience …
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Practical CXA

7 out of 10
October 17, 2017
We leverage IBM CXA predominantly in support of clients. We do, however, use it against our own web assets to understand customer …
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Highly suggested

9 out of 10
August 02, 2014
To view customer sessions to see how they navigate the site. We align this with OpinionLab feedback to couch the comments. We also use it …
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Pricing

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What is Acoustic Analytics?

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics) is a customer journey analytic technology for recording and analyzing customer interactions on a company's website and any mobile channels. It allows the company to catch any mistakes or glitches in the system that may be…

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

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Product Details

What is Acoustic Analytics?

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics) is a customer journey analytic technology for recording and analyzing customer interactions on a company's website and any mobile channels. It allows the company to catch any mistakes or glitches in the system that may be hindering customer experience.

Acoustic Analytics Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo

Comparisons

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Reviews and Ratings

 (74)

Ratings

Reviews

(1-1 of 1)
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February 20, 2019

Good Product

Score 9 out of 10
Vetted Review
Verified User
Review Source
IBM Watson is designed to support business uses across a broad range of industries and functional areas. Watson is not a silver bullet capable of answering every question. In general, the following problems are not appropriate for Watson:

  • Complex mathematical computation. Watson can perform only very simple number calculations and comparisons.
  • Predictive analysis. Watson Advisors cannot perform predictive analysis or predict the future, because it is designed to extract existing knowledge instead of creating new knowledge. It can only find candidate answers by comparing huge amounts of data and considering their statistical strength.