Acoustic Tealeaf

Tealeaf is a must for any site that has a key business process that drives revenue for a company. It is not limited to only capturing a small percentage of visitors to your site, it captures every visitor to your site.

A lot has changed to the last year for Tealeaf for the good. There are many more options to for capturing data including a cloud and SaaS offering. Take a look again if you haven't seen it in a while.

When trying to understand and optimize the customer experience of your web and mobile applications

Depending on the size of your site and the scope of how you wish to implement Tealeaf, be sure to understand how much data you are going to be collecting. Also, you will want to fully understand how Tealeaf will be implemented in your system and whether it will be through VM or a box you already own.

Every website should have a program like Tealeaf. Aggregate data and click stream data is valuable but Tealeaf personifies your customer's experience.

Take a formal training class before diving in. It will benefit you greatly. I would suggest starting with an intermediate class if they have even a small understanding of the product beforehand.

If you have a commerce web site, you want this product. It can be used by many different sections of the company. Product Managers can use it to see how many customers are looking at different products. Executives can use it to get reports on traffic and sales. The fraud department can use it to assist in litigation. The help desk can use it to assist customer. The Production Support group can use it to track problems and troubleshoot solutions, and developers can use it to see if customers are using their pages as the programmers expected, and use that insight to make the site better. All in all, while it's usually a pretty expensive solution, I believe in most cases it is worth the price.