Acquia Reviews

44 Ratings
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Score 7.5 out of 100

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Reviews (1-17 of 17)

Jim MacLeod | TrustRadius Reviewer
October 16, 2019

Acquia Platform Review

Score 9 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Web hosting - Acquia provides the hosting for our website.
  • Ongoing support - Acquia helps us with ongoing maintenance on the platform.
  • Next-generation - Acquia keeps us up to date on best practices for the future of the web.
  • The DAM has some issues (downtime, linking) that should be avoided.
  • Some projects take longer than expected due to complexity.
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Anonymous | TrustRadius Reviewer
Score 4 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Drupal knowledge.
  • Good Development tools for code and environment management.
  • Monitoring is nonexistent. You need to tell them if/when your site goes down.
  • During an outage the service you get varies from OK to really poor; seems to depend on the resource assign.d
  • Pricing is impossible to understand, even their sales reps can't tell you.
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Kyle Taylor | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Provides a dev, test, and live environment for deployment
  • Varnish cache available to all levels of service
  • Easy to manage team roles and users
  • Cloud API for additional deployment hooks and processes
  • Account support is limited on the Cloud Professional plan and requires you to purchase support tickets for the smallest issues, whereas other providers usually provide basic support free of charge.
  • Acquia is very expensive, so unless you're an enterprise level partner, then it is likely out of your budget.
  • The online documentation could use a refresh in design and can be frustrating to search through for answers.
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Zach Ettelman | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Reseller
Review Source

Pros and Cons

  • Acquia has a variety of products and services that serve a variety of clients that span across many industries. The wide variety of use cases, supported by hundreds of case studies, make selling Acquia to our customers very easy.
  • Acquia's platform is secure, scalable, and designed specifically for Drupal allowing us to get projects started much smoother and quicker.
  • Acquia is always innovating and providing new products for their entire suite. Acquia's LIFT product is a game changing platform that is starting to provide a personalization solution meant for any size client and project website.
  • Acquia's pricing is sporadic across each product offering and for each industry vertical. Making pricing more standard across the board would help alleviate some of the doubt from our clients when they go to Acquia's site to see different products.
  • Acquia's BLT is a new and innovative product, but still lacks a lot of use cases. This comes with more implementation examples which will definitely come with time.
  • There is sometimes an inconsistency among different Acquia sales people and account managers. This results in a vastly different experience when bringing clients to Acquia. Mixed with Acquia's strange salesperson geographic/industry allocation, this has caused confusion for us and our clients. We'd love to see Acquia reps be more consistent across the board.
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Sean Hanford | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • The Acquia Cloud Hosting (enterprise) provides a three-server solution. You have a Development, Staging (or UAT), and Production servers with a clear path of deployment straight up the chain. You may use Acquia's own Cloud Hooks, or their web admin UI interface to deploy to any or all of the servers.
  • Git is one of the foundation services built-in to the management of the website codebase. Allowing a developer, or well-trained end user (university employee) to easily deploy a tag or branch to any one of the servers, makes it very easy for us to offload the server / account management to the school, while we focus on improving their site.
  • Not only does Acquia Cloud provide a multi-datacenter failover disaster recovery solution, but they also maintain a multi-region failover as well, which allows for a fully redundant enviroment to be maintained in two geographic regions. No fear of losing any database changes or form submissions from students.
  • Lastly, the onboarding process is constantly being improved, and as I have been a third-party vendor involved in many of our hosting negotiations, I have seen it firsthand. Each enterprise client is assigned a small team of engineers, technical leads, and a pseudo-project-manager to explain the process in layman's terms to the client (university / college for my example), but they also perform a number of code reviews and best-practice analysis of a site prior to launch.
  • This is a difficult question for me to answer, as I have seen the platform mature over the past few years and they recently, 3-6 months ago revamped their admin UI web interface that addressed some of their previous shortcomings. I don't ever have any difficulty finding what I need, when I need it on the admin UI. My first suggestion would be to review their documentation in some areas, which are still linked to the previous iteration of the web interface.
  • The majority of the services offered by Acquia Cloud Hosting are built on top of Amazon Web Services. As a result, some SSL certificates do not work well, or at all if they originate from Network Soutions (which have never worked), or GeoTrust (Equifax), VeriSign, and DigiCert, which on occasion produce SSL certificates that fail to work on Acquia Cloud.
  • Recently I have found that team management has a couple of limitations when the client is the "Organization administrator," and the role of "Team administrator" is assigned to myself or a member of my team. There are some links and page options that should be available to those of us assigned the role of Team Lead or Senior Developer within the Team Management structure, but we have had to contact support to update our permissions to be granted the appropriate access. It may be a result of their recent upgrade to the site, and regardless, support was able to fix our issue the same day we submitted a request.
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Jason Smith | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Deployment management is user friendly and developer extensible.
  • Rudimentary monitoring and logging is user friendly and accessible.
  • The Acquia team is on top of emerging threats, and where possible, silently mitigates the worst of them.
  • "Scheduled" maintenance windows are often non-negotiable, vague and too abrupt.
  • The support escalation is slower than would be expected from a provider focused on enterprise availability.
  • The platform is rigidly composed in a way that serves Acquia's need to serve a wide customer base, and is thus sometimes not ideal for your use case.
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Eric Steinborn | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Hosting
  • Support
  • Specially tuned environments
  • Responses from tickets aren't always from the same person, and can vary in effectiveness of solving your problem
  • While documentation is robust, it can be difficult to find exactly what you need
  • Provided forums are not monitored frequently, and are not as useful as they could be
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Tory Trone | TrustRadius Reviewer
August 12, 2015

Choose Acquia

Score 10 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Great amount of support. We have had problems occur on the site, and the Acquia technicians have us up and running in no time.
  • The hosting service is quick. With access to Varnish and Memcache we have cut down our page load times.
  • Acquia also has great associate services with other companies like New Relic. This is great because we get more than one time of service!
  • The knowledge base has improved over the years, but its ease of use could be better.
  • The backend tool UI needs a new "coat of paint".
  • Having more site environments to work with would be great.
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Chris Hood | TrustRadius Reviewer
November 10, 2014

Acquia Drupal

Score 10 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Reduced our internal development timelines and time to market by 80%
  • Decreased overall content management and marketing workflow schedules
  • Improved site performance by more than 110%
  • Not much
  • Send us free candy
  • Continue doing what they are doing
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Anonymous | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Simplifies installation of Drupal sites with one-click installations.
  • Development, staging, and production environments for a best-practice web development.
  • Access to git repos, databases, and backups that are all managed within the interface.
  • Continuous integration, code testing.
  • Additional access options.
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Bret Peters | TrustRadius Reviewer
September 12, 2013

Acquia Rocks!

Score 10 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • The Acquia open cloud platform allows us to easily deliver scalability, security, and high performance to our customers as we develop and launch sites.
  • We are able to leverage Acquia's professional services team for architecture consulting as needed for complex projects.
  • Acquia's large partner network provides us with the ability to quickly and easily find resources to support Drupal projects.
  • The Acquia Cloud's increasing functionality means increased complexity.
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Anonymous | TrustRadius Reviewer
August 24, 2015

Acquia just works

Score 9 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Drupal expertise
  • Products that have ease of use
  • Solid systems built on AWS
  • It was difficult getting Varnish caches to clear because we used a CDN.
  • Their highest tiers can be quite expensive.
  • They leverage a Drupal multi-site, but a distro-based solution such as the one offered by Pantheon is more enterprise ready.
Read this authenticated review

Feature Scorecard Summary

Role-based user permissions (9)
7.6
API (8)
8.1
Internationalization / multi-language (7)
8.0
WYSIWYG editor (5)
9.9
Code quality / cleanliness (7)
9.0
Admin section (8)
8.6
Page templates (4)
8.0
Library of website themes (4)
7.9
Mobile optimization / responsive design (4)
8.9
Publishing workflow (6)
8.9
Form generator (3)
6.0
Content taxonomy (5)
9.0
SEO support (6)
8.1
Bulk management (6)
8.0
Availability / breadth of extensions (7)
9.0
Community / comment management (6)
8.0

About Acquia

Acquia Platform is a digital experience and content management platform that supports Drupal-based development tools, hosting services, site building, and marketing automation.

The vendor says that global organizations use Acquia Platform to unify content, community, and commerce. Additionally, the vendor says that users can deploy and manage one or several sites without compromising brand or creating governance chaos. The vendor’s value proposition is that through its real-time customer analytics and personalization, users can deliver the right experience, at the right time, to the right device.

Acquia Features

Web Content Creation Features
Has featureWYSIWYG editor
Has featureCode quality / cleanliness
Has featureContent versioning
Has featureAdmin section
Has featurePage templates
Has featureLibrary of website themes
Has featureMobile optimization / responsive design
Has featurePublishing workflow
Has featureForm generator
Has featureContent scheduling
Web Content Management Features
Has featureInternal content search
Has featureContent taxonomy
Has featureSEO support
Has featureBrowser compatibility
Has featureBulk management
Has featurePage caching
Has featureAvailability / breadth of extensions
Has featureBuilt-in e-commerce / shopping cart
Has featureE-commerce / shopping cart extension
Has featureCommunity / comment management
Has featureImport / export
Has featureWebsite analytics
Platform & Infrastructure Features
Has featureAPI
Has featureInternationalization / multi-language
Security Features
Has featureRole-based user permissions
Has featureMulti-factor authentication
Has featureUser-level audit trail
Has featureVersion history
Has featureSimple roll-back capabilities
CMS programming language or framework Features
Has featurePHP
Does not have featurePython
Does not have featureJava
Does not have feature.NET

Acquia Screenshots

Acquia Integrations

Acquia Competitors

Pricing

  • Has featureFree Trial Available?Yes
  • Has featureFree or Freemium Version Available?Yes
  • Does not have featurePremium Consulting/Integration Services Available?No
  • Entry-level set up fee?No

Acquia Support Options

 Free VersionPaid Version
Forum/Community
FAQ/Knowledgebase
Social Media
Video Tutorials / Webinar
Phone
Live Chat
Email

Acquia Technical Details

Deployment Types:SaaS
Operating Systems: Unspecified
Mobile Application:No