Acronis Advanced Backup

Formerly Cyber Backup Cloud

Single pane of glass for managing customer tenants

Quick and reliable backup recovery

Both onsite and offsite backup destinations are supported

Integrations with third-party products like ConnectWise Manage and ConnectWise Automate do not function as well as they could

Inconsistent endpoint stability with new version releases

Constant changes in licensing models are confusing

Powerful deduplication

Fast (incremental) backup jobs

Really intuitive

Stable

To be honest, I can not find any shortfalls with the solution

Secures any platform.

Works seamlessly with Acronis apps.

Off-site storage.

Expensive.

It can be complicated.

You need to have Acronis backup for the cloud part to function.

Disaster recovery with offsite backups

Management of backup with great reporting

ease of use and deployment

support needs to be better

API integration

better re-seller program with higher margins

Full image and bare-metal recovery backups for any physical or virtual server.

Physical to virtual and other tools built-in to make conversions / recoveries easier and more efficient.

Ability to spin up servers on the fly from recovery media.

Options to backup on premise as well as offsite to Acronis cloud.

No option for on premises hardware BDR. This means recovery restorations rely on self-supplied hardware performance.

License per machine can get costly if large number of computers or servers.

Quick Virtualization. Acronis can virtualize most systems and get you back up in 15-30 minutes.

Encryption of Backups. You own the encryption key, and Acronis doesn't - so not even Acronis employees can get into your cloud data. Encryption meets all HIPAA requirements for data protection.

Easy to resell. You can create accounts for individuals outside of the company to allow them access to their backup console. It's very easy to set up, and clients are happy with how easy it is to use.

The website is pretty slow and will kick you off sometimes. I know they are working on this. For now, this is the biggest problem we have with Acronis.

Their support team isn't great. It can take a while to get an issue resolved, although issues do not happen frequently.

Backup of information quickly and effectively

Easy data restoration

A simple and quick enablement of the tool, with a simple administration

That there were more agents that could be supported in the cloud

The Acronis backup console is easy to use.

Acronis offers an online recovery console to access items quickly and easily.

The ability to backup and restore Office 365 mailboxes.

Creating backup plans and schedules is simple.

Email alerts notifying administrators on backup failures.

The backup deduplication and compression features is one of industries best.

The fact Acronis is an OS client base backup, which leads to more backup failures. Although most issues can be corrected with restarting services.

Recovering backups from the cloud(internet) is a lot slower then acessing local backups.

The backup error reports are not detailed enough to help administrators fix issues.

Up to date UI, convenient central management interface, web-based console (we use local web console)

Good to backup all machines (PC, windows server, Vmware) using a single tool

More features needed - tapes support, more advanced deduplication