Acronis Advanced Backup Support Reviews & Ratings 2024

Overview

What is Acronis Advanced Backup?

Acronis Advanced Backup (or formerly Acronis Backup Cloud) is a Backup-as-a-Service solution for Service Providers, available to add to Acronis Cyber Protect Cloud.

Acronis Review

Rating: 7 out of 10

July 3, 2024

Vetted ReviewVerified User

Acronis is used for backing up physical hosts located at various sites around the state. We are backing to various forms of media like tapes, RDX, external hard drives and net...

Verified user

Technician

10 years of experience

Acronis Advanced Backup review

Rating: 9 out of 10

June 18, 2024

Vetted Review

Acronis Advanced Backup has been an interesting product to learn and use. This year we integrated it into our RMM and that has streamlined our operation. We use the product pr...

Ken Johnson

C-Level Executive - Corporate

President

US IT Systems, Inc

5 years of experience

Why I Have Continued Utilizing Acronis Advanced Backup For Over 11 Years

Rating: 9 out of 10

June 11, 2024

IncentivizedVetted ReviewVerified User

I primarily use Acronis Advanced Backup as a way to create bootable media to create and deploy images of various Windows-based laptops/desktops. Acronis Advanced Backup makes ...

Verified user

Administrator

11 years of experience

Be safe with Acronis Advanced Backup

Rating: 7 out of 10

January 10, 2024

IncentivizedVetted Review

Acronis Advanced Backup is cloud based solution that enable backup and protection for devices as virtual machines, workstation, physical server, Microsoft 365 and Google conte...

Luca Marabini

Technician - Information Technology

System Integrator

dnAssist

6 years of experience

Does an excellent job of providing an indispensable solution

Rating: 9 out of 10

April 29, 2021

IncentivizedVetted Review

We use Acronis Cyber Backup Cloud both internally across our whole organization and for the customers we manage as our primary backup and disaster recovery solution. It gives ...

Josh Spern

Engineer - Engineering

Lead Systems Engineer

N2M Technology

5 years of experience

Acronis Backup Cloud, untouchable

Rating: 10 out of 10

October 23, 2019

IncentivizedVetted Review

Acronis Backup Cloud has been setup to provide our clients with an offsite private cloud backup solution.

Gary Fouche

C-Level Executive - Other

Co-Owner

Gravit8

12 years of experience

Acronis Backup Cloud Review

Rating: 8 out of 10

October 2, 2019

IncentivizedVetted ReviewVerified User

Acronis is a good backup solution that we use in our organization. It's being used across many organizations we handle. It can secure entire systems, cloud, virtual and mobile...

Rob Rotundo

Manager - Information Technology

Service Manager

Professional Computer Associates

2 years of experience

Great functionality and features at a reduced cost

Rating: 8 out of 10

September 18, 2019

IncentivizedVetted Review

It has cut our backup infrastructure costs by half and is more reliable than before.

Ted Cook

Executive - Information Technology

IT director\System Administrator

T3kOPS

10 years of experience

Acronis Backup Cloud - small to medium business contender among a sea of options

Rating: 8 out of 10

November 30, 2018

IncentivizedVetted ReviewVerified User

Acronis is a solid software backup tool that is very flexible for small to medium businesses. It provides compatibility with numerous on premises as well as cloud-based infras...

Derek Schroeder

Manager - Information Technology

Service Manager

Kloud9

5 years of experience

Acronis Backup Cloud - the best bang for your buck for backup

Rating: 10 out of 10

May 18, 2018

IncentivizedVetted Review

DMI Networking is a managed service provider for dentists, with a national presence. We use Acronis Backup Cloud to back up servers and assorted devices, and we absolutely lov...

Dan Gospe

Manager - Information Technology

Chief Operating Officer, and HIPAA Privacy Officer

dmi Networking

1 year of experience

Backup in the Cloud!!!

Rating: 9 out of 10

April 24, 2018

Vetted Review

It is used to support virtual machines of hyper-v and VMWare, we have clients to whom we also support this type of virtual machines and desks, making sure that the backups are...

Rafael Beltran

Engineer - Information Technology

system engineer

Corporativo ICSI

1 year of experience

Easy to use and set up.

Rating: 8 out of 10

March 28, 2017

IncentivizedVetted ReviewVerified User

Our organization uses Acronis Cloud backup across our whole environment. We use Acronis to backup virtual servers hosted on VMware Vcloud and Office 365 mailboxes. The advanta...

Michael O'Riley

Director - Information Technology

Director of Information Technology

International Food Protection Training Institute

2 years of experience

Works unexpectedly well

Rating: 9 out of 10

November 4, 2016

IncentivizedVetted ReviewVerified User

We are using Backup 12 (standard edition) to back up local environment (VMware machines, 2 physical windows servers). It is used by our (IT) department.

Verified user

Professional

1 year of experience

Reviewer Pros & Cons

View all pros & cons

Backups up to any media
cloud backups are extra

Verified User

Technician in Information Technology

Information Technology & Services Company, 1-10 employees

Bare metal backup with incremental was a bit more complex but functions very well
SEIM reporting could be improved. The alerts are fine but integration to SEIM is weak

Ken Johnson

President

US IT Systems, Inc (Information Technology & Services, 1-10 employees)

View profile

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Pricing

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Acronis Advanced Backup

N/A

Unavailable

What is Acronis Advanced Backup?

Acronis Advanced Backup (or formerly Acronis Backup Cloud) is a Backup-as-a-Service solution for Service Providers, available to add to Acronis Cyber Protect Cloud.

Entry-level set up fee?

No setup fee

For the latest information on pricing, visithttps://www.acronis.com/en…

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

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Alternatives Pricing

Veeam® delivers native, automated AWS backup and disaster recovery to protect and manage Amazon EC2, Amazon RDS, Amazon EFS and Amazon VPC data. Veeam states it is built with simplicity, scalability, savings and security in mind, so users can eliminate the risk of data loss for AWS services.

IDrive Online Backup and Object Storage e2

$99.50

per year One user, unlimited computers 5TB storage

What is IDrive Online Backup and Object Storage e2?

IDrive allows users to back up an unlimited number of devices into one account, including PCs, Macs, mobile devices, and servers. IDrive offers backup plans for consumers, small businesses, and enterprises of any size. IDrive offers many different plans for cloud or on-site backup including: …

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Product Details

About
Integrations
Competitors
Tech Details
FAQs

What is Acronis Advanced Backup?

Acronis Advanced Backup (or formerly Acronis Backup Cloud) is a Backup-as-a-Service solution for Service Providers, available to add to Acronis Cyber Protect Cloud.

Acronis Advanced Backup Features

Supported: Protect Any Workload (On-Premise or Cloud)
Supported: Backup to Any Storage (On-Premise or Cloud)
Supported: Boost RTO with by booting backed up machine as a VMware VM (no data movement required)
Supported: Flexible deployment; Acronis-hosted, hybrid, service-provider hosted
Supported: Protects from ransomware with Acronis Active Protection
Supported: Acronis ASign - signatures enabled by blockchain

Acronis Advanced Backup Integrations

Acronis Advanced Backup Competitors

Datto SIRIS
Cove Data Protection
Code42 (formerly CrashPlan)

Acronis Advanced Backup Technical Details

Deployment Types	On-premise, Software as a Service (SaaS), Cloud, or Web-Based
Operating Systems	Windows, Linux, Mac, Hypervisors - VMware, Hyper-V (both with agent inside each VM or agentless)
Mobile Application	Apple iOS, Android

Frequently Asked Questions

Datto SIRIS and Cove Data Protection are common alternatives for Acronis Advanced Backup.

Reviewers rate Backup to the cloud highest, with a score of 9.2.

The most common users of Acronis Advanced Backup are from Small Businesses (1-50 employees).

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Comparisons

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Reviews and Ratings

(89)

May 7th 2024

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Business Problems Solved
Pros
Cons

Acronis Backup Cloud has been a vital tool for DMI Networking, a managed service provider for dentists, in efficiently backing up servers and devices. This transition from eFolder to Acronis Backup Cloud not only resulted in significant cost savings of over $1500 per month but also introduced a range of enhanced features. One such feature is the ability to virtualize a server from backup media, enabling quick restoration of dental practices within just 15 minutes. The implementation of Acronis Backup Cloud by two individuals at DMI Networking has allowed them to offer this reliable backup solution to multiple organizations they handle.

Thanks to its comprehensive coverage, Acronis Backup Cloud effectively secures entire systems, including cloud, virtual, and mobile platforms. Its ability to facilitate bare-metal restore in case of major crashes ensures uninterrupted operations for dental practices. In addition, Acronis Backup Cloud offers seamless integration with VMware Vcloud and Office 365 mailboxes, making it an ideal choice for DMI Networking's backup needs. The advantage of accessing backups from anywhere and easily restoring or downloading backup items from the online console further adds flexibility and convenience to the backup process. With Acronis Backup Cloud as their primary solution for backup and disaster recovery, DMI Networking has found it easier than ever to ensure business continuity for their managed customers. Whether it's on-premises or cloud-based infrastructures, including databases like Exchange and SQL, Acronis Backup Cloud offers compatibility and flexibility that aligns with diverse IT environments. The significant reduction in backup infrastructure costs and improved reliability achieved through this software have further solidified Acronis Backup Cloud as an essential tool for DMI Networking. Additionally, the support for virtual machines of hyper-v and VMWare simplifies the execution and storage of backups in the Acronis cloud. DMI Networking's IT department relies on Acronis Backup 12 standard edition as a reliable solution for backing up their local environment, encompassing VMware machines and physical Windows servers.

Quick Virtualization Solution: Users have consistently mentioned that Acronis is a quick virtualization solution, with many stating that it has helped them get systems back up and running within 15-30 minutes.

Secure Encryption Feature: The encryption feature of Acronis backups has been highly praised by multiple users. They appreciate the fact that they own the encryption key, ensuring their data's security. Some reviewers have specifically highlighted their confidence in knowing that not even Acronis employees can access their cloud data.

Meets HIPAA Requirements for Data Protection: Several users have noted that Acronis meets all HIPAA requirements for data protection. This makes it a reliable choice for secure backups, giving customers peace of mind knowing their sensitive information is adequately protected.

Slow website and frequent disconnections: Several users have reported that the Acronis website is slow and they frequently experience disconnections, which negatively impact their overall user experience.

Inadequate support team: Some users have expressed dissatisfaction with the support team at Acronis. They feel that the support provided is not great and it takes a considerable amount of time to get their issues resolved, leading to frustration and delays in problem resolution.

High cost and complexity: Acronis has been described as expensive by some users. Additionally, these users mention that the software can be complicated to use, requiring additional time and effort to navigate its features effectively.

Reviews

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Acronis Backup Cloud, untouchable

Rating: 10 out of 10

Incentivized

October 23, 2019

Gary Fouche

Co-Owner

Gravit8 (Information Technology and Services, 11-50 employees)

Vetted Review

Reseller

12 years of experience

Use Cases and Deployment Scope

Acronis Backup Cloud has been setup to provide our clients with an offsite private cloud backup solution.

Pros and Cons

Powerful deduplication
Fast (incremental) backup jobs
Really intuitive
Stable

Likelihood to Recommend

Acronis Backup Cloud is well suited across the board. The only "restricting factor" is probably only applied in developing countries, such as South Africa, where ADSL internet connections are is still prevalent. These ADSL speeds seldom reach 6Mbps, so depending on incremental data changes, backup jobs may not complete in time for the start of the next working day. Having said that, we do have many clients on ADSL connections that have no problem with jobs completing.

Return on Investment

As a reseller of the solution, we have seen a great ROI.
Clients making use of Acronis Backup Cloud via Gravit8, pay a monthly subscription which allows for the backing up of data and restoring if needed. As a value added, Gravit8 monitor backup jobs and re-run or resolve failed jobs. In the client's eyes, this makes it a critical element of their IT setup.

Alternatives Considered

Veritas Backup Exec and Druva inSync

Gravit8 was originally making use of BackupAgent - which was then purchased by Acronis, redesigned, and rebranded. Since this acquisition, we have seen constant improvements and feel that Acronis Backup Cloud is in a league of its own.

Support Rating

We seldom make use of Acronis support, but when we have they have been brilliant. All our engineers are Acronis certified, if they not able to resolve an issue, we touch base with our local Acronis supplier, Synapsys, who resolve issues 90% of the time.

Other Software Used

Microsoft Office 365, Windows Server, SolarWinds N-central

Acronis Backup Cloud Review

Rating: 8 out of 10

Incentivized

October 02, 2019

Rob Rotundo

Service Manager

Professional Computer Associates (Information Technology and Services, 11-50 employees)

Vetted Review

Verified User

2 years of experience

View profile

Use Cases and Deployment Scope

Acronis is a good backup solution that we use in our organization. It's being used across many organizations we handle. It can secure entire systems, cloud, virtual and mobile platforms. It can also do a bare-metal restore should a major crash happen. It also allows you to restore from the cloud in case a major crash happens where your hardware is physically damaged locally.

Pros and Cons

Secures any platform.
Works seamlessly with Acronis apps.
Off-site storage.

Likelihood to Recommend

Acronis is well suited for a larger or more complicated business where downtime is more critical. It's also well suited for a scenario where a client has a harsher work environment where there are changes in physical damage to machines. It's not suited so well to a small business where cost is a major factor. It can be an expensive product.

Return on Investment

Helped us work with clients to prepare disaster recovery.
Increased monthly profits.
Some clients have not gone with the program due to price.

Alternatives Considered

Datto, Infrascale Platform, ShadowProtect SPX and Continuum Recover

We went with Acronis Backup Cloud because we're able to backup all platforms, not just PCs. And the price was good when it comes to all those options. It's a hard sell to clients, but when explained properly, the understand the cost of a good solution. It's like having good car insurance.

Support Rating

Support is responsive and good. They offer support in several languages to be able to help many different customers. You can create a ticket or send an email or live chat for support. Their response time is anywhere from 1 hour to a day, but you can get quicker support for an emergency. They also have an online knowledgebase.