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Act-On

Act-On

Overview

What is Act-On?

Act-On is an adaptive marketing platform designed to drive personal and purposeful multi-channel marketing. Its foci are inbound and outbound marketing, for enabling a tighter alignment with sales and turning data into actionable insights.

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Recent Reviews

TrustRadius Insights

Intuitive User Interface: Users have found Act-On's user interface to be intuitive and easy to use, allowing them to complete tasks …
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Act-On review

10 out of 10
September 25, 2019
We are using Act-On to reach our customers through email blasting. We also use landing pages and forms to support our website. Currently …
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A great marketing tool

6 out of 10
May 11, 2019
Incentivized
Act-On is used by several departments. We use it for outbound and inbound marketing purposes. We also use it to score leads coming in for …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 26 features
  • WYSIWYG email editor (112)
    8.1
    81%
  • List management (111)
    8.1
    81%
  • Standard reports (112)
    8.1
    81%
  • Email deliverability reporting (112)
    8.1
    81%
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Pricing

View all pricing

Professional

$900

Cloud
per month (starts at 2,500 active contacts)

Enterprise

$2,000

Cloud
per month ( starts at 2,500 active contacts)

Entry-level set up fee?

  • Setup fee required
For the latest information on pricing, visithttp://www.act-on.com/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
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Product Demos

Act-On Software Demo

YouTube

Act On! Software Demo

YouTube

Act-On Software and Touchtown: Personalization and the Buyer’s Journey

YouTube
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Features

Email & Online Marketing

Using software to manage lists, send emails, automate email campaigns, and track results.

7.8
Avg 7.8

Lead Management

The process of tracking and managing prospective customers from lead generation to conversion.

8.1
Avg 7.7

Campaign Management

Users can schedule campaigns and/or events with reminders, announcements, etc.

7.5
Avg 7.6

Social Media Marketing

Using social media networks to help amplify marketing endeavors.

8.1
Avg 7.5

Reporting & Analytics

Users can report on and analyze usage, performance, ROI, and/or other metrics of success.

8.1
Avg 7.5

Platform & Infrastructure

Features related to platform-wide settings and structure, such as permissions, languages, integrations, customizations, etc.

7.9
Avg 7.6
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Product Details

What is Act-On?

Act-On is an adaptive marketing platform that drives personal and purposeful multi-channel marketing, that aims to spark better inbound and outbound marketing, enable a tighter alignment with sales, and turn user data into substance to act-on.

The vendor states their customers range from start-ups and fast-growing young companies to well-established enterprise institutions; from marketing teams in small and medium-sized businesses, to independent teams in large enterprise corporations. They use Act-On in many different ways to realize their marketing objectives.

Act-On Features

Email & Online Marketing Features

  • Supported: WYSIWYG email editor
  • Supported: Dynamic content
  • Supported: Ability to test dynamic content
  • Supported: Landing pages
  • Supported: A/B testing
  • Supported: Mobile optimization
  • Supported: Email deliverability reporting
  • Supported: List management
  • Supported: Triggered drip sequences

Lead Management Features

  • Supported: Lead nurturing automation
  • Supported: Lead scoring and grading
  • Supported: Data quality management
  • Supported: Automated sales alerts and tasks

Campaign Management Features

  • Supported: Event/webinar marketing

Social Media Marketing Features

  • Supported: Social sharing and campaigns
  • Supported: Social profile integration

Reporting & Analytics Features

  • Supported: Dashboards
  • Supported: Standard reports
  • Supported: Custom reports

Platform & Infrastructure Features

  • Supported: API
  • Supported: Role-based workflow & approvals
  • Supported: Customizability
  • Supported: Integration with Salesforce.com
  • Supported: Integration with Microsoft Dynamics CRM
  • Supported: Integration with SugarCRM

Additional Features

  • Supported: Email Marketing
  • Supported: Lead Scoring
  • Supported: Website Visitor Tracking
  • Supported: Automated Programs (Trigger & Drip Campaigns)
  • Supported: Social Publishing
  • Supported: Reporting & Analytics
  • Supported: SEO
  • Supported: Forms
  • Supported: Events & Webinars

Act-On Screenshots

Screenshot of List Segmentation - Segmentation using behavioral, demographic and/or firmographic dataScreenshot of the Quickstart PageScreenshot of Landing Page Composer - landing pages are designed with a drag and drop function

Act-On Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android
Supported CountriesAvailable Internationally
Supported LanguagesEnglish, French, German, Spanish, Italian, Portuguese, Danish, Swedish, Norwegian, Finnish, Russian, Chinese, Japanese, Korean, Hindi, Thai, Arabic, Hebrew

Frequently Asked Questions

Act-On is an adaptive marketing platform designed to drive personal and purposeful multi-channel marketing. Its foci are inbound and outbound marketing, for enabling a tighter alignment with sales and turning data into actionable insights.

HubSpot Marketing Hub, Net-Results, and Salesforce Marketing Cloud are common alternatives for Act-On.

Reviewers rate WYSIWYG email editor and Dynamic content and Landing pages highest, with a score of 8.1.

The most common users of Act-On are from Mid-sized Companies (51-1,000 employees).

Act-On Customer Size Distribution

Consumers0%
Small Businesses (1-50 employees)29%
Mid-Size Companies (51-500 employees)67%
Enterprises (more than 500 employees)4%
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Comparisons

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Reviews and Ratings

(407)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Intuitive User Interface: Users have found Act-On's user interface to be intuitive and easy to use, allowing them to complete tasks quickly. Several reviewers expressed this sentiment, highlighting the platform's user-friendly design that requires minimal training.

Flexible and Catering to Different Skill Levels: Act-On has been praised for its flexibility and ability to cater to users with different skill levels. Multiple reviewers commented on how the platform can accommodate both simple and complex campaigns, making it accessible for novice users while also providing advanced features for experienced marketers.

Robust List and Contact Management Capabilities: Act-On's robust list and contact management capabilities have been appreciated by users, enabling seamless communication within the platform. Many reviewers mentioned this as a positive aspect of Act-On, emphasizing its effectiveness in managing contacts and facilitating targeted marketing efforts.

Unintuitive and Confusing User Interface: Multiple users have expressed frustration with Act-On's user interface, finding it to be unintuitive, confusing, and difficult to navigate. Some reviewers mentioned difficulties in finding certain features and abilities, resulting in a time-intensive process.

Limited Customization Options: Several users have mentioned limitations in Act-On's customization options. Specifically, the form builder is considered somewhat difficult to use, with limited CSS customization available, requiring manual updates on every single form. Additionally, the landing page creator lacks flexibility in terms of design and layout.

Performance Issues: Users have reported experiencing slow and laggy performance when using Act-On. Edits often fail to save or are lost if left idle for a few minutes. These issues can significantly impact productivity and frustrate users trying to complete their tasks efficiently.

Users highly recommend Act-On for its ease of use and configurability, praising its resources, innovation, and accessibility. They suggest utilizing the available tools and resources provided by Act-On, such as training video courses, help documentation, and customer service. Users also appreciate Act-On's user-friendly interface and easy accessibility to information and tools.

Another common recommendation is to leverage Act-On's capabilities for email marketing. Users advise properly segmenting email lists and testing email blasts before sending. They find Act-On to be an excellent platform for personalization, targeting specific users, analytics, and automation.

Lastly, users recommend taking advantage of Act-On's support and return on investment. They suggest getting a demo, attending training sessions, and trying Act-On for a month or two to fully experience its benefits. Users find Act-On affordable and praise its fast interface for managing customer relations effectively.

In summary, the most common recommendations from users are to make full use of Act-On's resources and tools, leverage its capabilities for email marketing, and take advantage of the support and training provided to maximize the return on investment.

Attribute Ratings

Reviews

(1-2 of 2)
Companies can't remove reviews or game the system. Here's why
Score 10 out of 10
Vetted Review
Verified User
  • Act-On's analytic data is spot on and gives me the ability to take meaningful action when clients and potential clients interact with our content. My biggest headache with software similar to Act-On is how to engage other departments and business units. Act-On's simple and robust connect to other software platforms allows our teams to work in the software programs that work best for them while still representing strong data.
  • For example, I don't want our sales team to have to learn Act-On. Because the system they use every day - Salesforce - is tightly integrated with Act-On, they can see from within Salesforce what path a prospect has taken thorough our website, and what offerings they have been looking at. This allows them to have a much higher-oder conversation with the prospect. Because they have a lot of knowledge about what the customer wants, they can be much more targeted in their messaging and shorten the time to sale.
  • Act-On does email marketing management very well. Not only am I getting analysis from the email, but also the traffic patterns my clients and potential clients are creating once they enter my site. This is powerful when engaging directly with my market - they feel we have tailored our approach just for them.
  • My biggest issue is that the survey module is not great. In particular, the survey analytics are not detailed enough for us to make business decisions. We survey our customer base quite a bit to understand what is important to them, so this is important. It would be great if the survey analytics were integrated with the excellent Act-On analytics. But they are separate.
  • Because of the survey weaknesses, we use Survey Monkey and Act-On unfortunately does not provide a connector to this product.
The more you take advantage of the Act-On software the more you will benefit and connect with your target markets.
  • We ran our Black Friday campaign to our current clients and netted more than $30,000 off the campaign alone, and with each month that passes we net more than $5,000 on a recurring offer related to that campaign. Had it not been for Act-On we would have not had the bandwidth to manage the campaign.
  • With another unbelievably simple campaign launch, we generated a $8,700 sales from a simple email address capture. As time passes, I'm certain we will garner even more powerful RIO.
  • Marketo,HubSpot,Pardot
I thoroughly vetted HubSpot and liked what I saw, but had a run in with overly and unnecessarily aggressive sales team and team managers. That ultimately shut the door for good with HubSpot, and had me looking at other options. Thankfully, because I found Act-On - well they found me really - and its easy of use, cost and customer service won me over.
7
marketing coordinators and graphic staff access Act-On directly through the portal, direct sales staff through a SaleForce.com tie-in feature allowing them to take immediate action when clients digitally interact with our organization.
1
Act-On requires so little in-house support that I do it with little to no impact on my schedule.
  • Act-On helps us with our marketing automation and content delivery.
  • The primary use case is producing email campaigns and testing our messaging with different market segments, and different landing pages to optimize conversion. Essentially we do content marketing: We make content available and encourage prospects to insert themselves into the sales pipeline.
  • Relevant digital interaction with clients and potential clients.
  • Optimizing digital properties for marketing and search engines.
  • Deep insight into habits and trends of clients.
  • Launch and maintain quick digital campaigns with very little ongoing facilitation.
  • Deeper engagement with clients and potential clients
  • Launching multiple, targeted sales funnels
  • More sophistication within market segmentation
Act-On's model is month-to-month, which to me means that the service has to stand its ground strong. As long as I'm seeing sizable results, we will gladly renew.
We didn't switch to Act-On from another product.
  • Price
  • Product Features
  • Product Usability
  • Positive Sales Experience with the Vendor
There really isn't a 'single most important' factor that helped me make the decision. I looked into several factors and weighed the best options for my organization and me. Act-On made it very easy for me to determine the differences and the importance of these differences. Their honest approach to their software even played a part in the decision.
If I were to do it over again, I might have spent a little more time on the difference in features among the various softwares. The great thing... I don't have to do it over again. Should there ever be a feature I truly need, the Act-On team is willing to consider adding the feature.
  • Implemented in-house
Yes
  1. Website integration
  2. Salesforce.com integration
  3. Update internal processes to take advantage of the market data gathered through Act-On
Change management was a big part of the implementation and was well-handled
Involve a member from each team that will be impacted by Act-On. These people will become the ambassadors for implementation.
  • Didn't know all the features upfront so wasn't completely sure how to take best advantage of the software.
  • Personal time to actually do the implementation was limited due to other duties.
With a little time invested in implementation, we were up and running within an afternoon that included our integration with other software programs.
  • Online training
  • In-person training
  • Self-taught
People who care and take the time to really make sure I understand how to get the most out of the software.
It's very informative and thorough.
Because it's very intuitive and their support is so amazing, I felt comfortable learning some of it on my own.
Act-On's configurability is just right with ability to grow as digital marketing campaigns grow.
Work with Act-On's customer service reps as much as possible. They will help you grow your campaigns quickly and easily.
No - we have not done any customization to the interface
Some - we have added small pieces of custom code
We'd used our templates for landing pages and emails. Very easy to use... very!
It was very easy for us to build our specific sales funnels with automation based on clients/potential clients interactions.
No
No premium pay-scale levels. Everyone gets the premium support.
They are sincere about helping me with my issue or problem; not just spouting the basic answers. Act-On's support tries to uncover the cause of the issue not merely the symptoms.
No
I was building an automated sales funnel and wasn't sure about the logic for the campaign. The customer support agents worked very quickly with me to resolve the logic issue and got my campaign launched within a 10-minute phone call.
  • Email broadcasting
  • Landing pages
  • Search engine/marketing optimization
  • Automated sales funnel campaigns
  • No feature is so cumbersome that I would deem it as such
Very intuitive. If I have trouble with any part of it, support is readily available and sincere in helping me with the issue.
Before I feel like I need more features, the Act-On customer service reps are contacting me telling about new features as part of my account.
I've never had an issue with the availability.
Great for the most part. Sometimes there are little lags, but that's likely because I'm requesting to see a lot of data at one time.
  • Salesforce.com
  • Website
The integration helps us use Salesforce.com in a deeper more impactful way. Integration was a cakewalk.
  • I'd like to see a deeper integration with surveying software at some point.
I'm not sure.
  • AppExchange or similar marketplace
Very easy, but needed customer service to walk me through the integration to Salesforce.com.
Work with the Act-On reps. They want you to succeed and want you up and running very quickly.
The sales cycle was a delight. They were more interested in 'does Act-On work with my organization?' than making another sale.
Continued support and contact. They care that their software is working for us, not against us.
$500 monthly rate. No tips/advice needed. They are fair and let their service stand for itself.
Let them know some specific needs for which you plan to use the system. The reps will guide you in the right direction.
Yes
Upgrades are done in the background and are smooth as silk. I have never experienced down time for any upgrade.
  • More features
  • Better search engine/marketing optimization
  • Watch the competition when they make a move and respond quickly
  • Awesomeness... and they're delivering it!
No
No
Carrie Scheetz | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Our Act-On account is being used mainly by our Marketing department, but we deploy messages for the whole organization. It addresses the issue we had not being able to determine if our messages were being opened and read by our audience. It allows us to get information out quickly and keep track of who receives that information.
  • Very easy to use--their user interface makes it easy to navigate around and get to the features you need
  • They LISTEN to their users--they're constantly implementing most-wanted features that their users request, not just what they feel would be best, so they're always making their product better.
  • Nice integration with CRMs--we have Salesforce.com, and one of the main reasons we chose Act-On was because it interfaced well with SFDC so our sales team would be able to adapt to using the Act-On metrics and information provided.
  • Email Reports are easy to read and see how each message is performing.
  • Compared to other systems the price was great for all of the features it included.
  • Reporting capabilities--while they provide great information, it would be helpful for me to share that report or information on a specific message easily with particular people. Currently, I have to take a screen shot to send the email message reporting numbers if someone wants to see how the message is performing. Having an easy share link or email-able graphic report would be awesome.
  • Tiered folders for the Media Library--we have 4 different divisions of our company and each has a very different portfolio of products. It would be helpful to segment each division's collateral into folders (i.e. Window Systems Division folder which drills down and has individual folders for videos, literature, data sheets, etc.)
  • Robust lead scoring--Act-On's lead scoring module is very easy to use--but we'd like to see it get a little more advanced and score on a tier basis (someone may be a qualified lead, but shouldn't be rated as high because they've opened a ton of our messages).
Get as familiar as possible with Marketing Automation if you're new to the world. Make sure you understand what you need Act-On to work with, how it will operate and integrate with your CRM system. Don't just think about the capabilities you need at that moment, try to see what you'll need down the road to fully understand and appreciate all of the features that Act-On has to offer and how it will work best for you and your company's marketing efforts.
  • It's been tremendous for us as far as having the information available that we need. We are able to show what communications are getting through to our customers and what they particularly like receiving information on.
  • It's given our sales team a whole other tool in their arsenal with respect to the pieces of information they now have access to. They can see which of their customers are visiting what product pages and it allows them to reach out and strengthen those conversations and they didn't have that previously before Act-On.
  • We are able to qualify and convert leads much faster because of Act-On. Instead of throwing leads at our sales team after a trade show, we can pull them in and nurture those leads through marketing, and pass them off once they become more qualified--this saves our sales team time and effort without wasting time chasing a dead lead.
While all of the above are great products, I selected Act-On for a host of reasons. One being how easy it was to see the product and get a feel for how it would fit within our business. When we started with Act-On it was much smaller, and has since grown. I still get the same one-on-one feeling from them and they continue to improve their product. Another reason, was pricing. We got all of the features we needed without having to pay more for certain features. I didn't get that with some of the other companies we spoke to. The Act-On price fit within our budget and we got what we feel is a good product.
It's very easy to use and you are able to implement it very quickly. We love the support that we have received from the Act-On team, and they truly care about their customers. I love that even if there's a feature that isn't currently active on Act-On, I know that the product will only get better and better as they evolve and add. Another plus is that pretty much everything you see when you demo Act-On is INCLUDED. You don't have to buy a separate reporting module to know how your emails are performing or who's visiting your website. They don't charge you based on the number of emails you send and that has been a paramount reason why we love Act-On.

We have 5 Marketing users who use Act-On on the marketing/admin side of things. We deploy most of the emails from this side of the account. We report the metrics for how emails are performing, as well as what pages are being visited on the website.

Our sales users access Act-On from our Salesforce.com interface. They are able to send emails to prospects and customers, see the metrics of those messages as well as determine what prospects are looking at on the website.

3
We have myself, and our two web specialists that help support Act-On on an on-going basis. There isn't a lot that is required to support Act-On. I mainly use the system to monitor daily the actions happening within the website and how messages are performing. Any issues can be rectified with our Customer Success Manager at Act-On quickly.
  • Email Marketing--getting information out to our customers about their accounts, events, follow-ups from events or trade shows, new product announcements
  • Information collection--we use forms generated in Act-On to gather information about visitors
  • Integration within our CRM system--allows our sales team to see what visitors are doing on the website so they can time follow-up appropriately.
  • I have used it for internal purposes to track attendance at our tradeshows for staff and for them to order their uniform attire.
  • Expand internal usage
  • Follow up on Quality complaints
No
  • Price
  • Product Features
  • Product Usability
  • Positive Sales Experience with the Vendor
Price was the ultimate deciding factor. We received so much value for the price it was a no-brainer that we needed to go with Act-On as our marketing automation provider.
I have more experience with Marketing Automation now, so I would have more scenarios and questions to ask to see how the system would work for us. I would look at longer term goals and probably look a little less on price.
  • Online training
  • Self-taught
Act-On had a lot of resources, and their staff was great at answering any questions I had to make sure we got started on the right foot. Looking back, I would have preferred some additional training sessions since we didn't have any previous experience with Marketing Automation and best practices.
It was really easy to learn the features of the system without formal training. The area that we lacked was in Marketing Automation 101 and the basic best practices and processes since we had never used a marketing automation system before.
No
Premium support is Act-On's support. They don't charge extra to get in touch with one of their product engineers.
Sometimes it does take awhile for my customer service rep to get back to me, but when he does he usually has the answer I'm looking for. If he can't answer it, he will put the support ticket in for me and someone usually contacts me within a few hours of putting that request in. They are great at following up to make sure that my problem was solved before closing out the ticket.
Yes
Yes--it typically gets reviewed immediately and I know within about an hour what the status is. If it's going to take more time or work they are great about letting me know that and where it stands. I am able to go in and review any support tickets that I submit and see their status. Act-On has also been great about letting its whole community know about any reported bugs and what they have done to fix them.
We had some issues connecting our CMS (Content Management System) and getting our documents to be "searchable" on our website. It was an issue that Act-On was not familiar with, and wasn't really their fault, but they pulled a team together to help us resolve the issue anyway. They also made sure to follow up and see how things were working after we implemented the change.
  • Segmenting Lists
  • Sending Emails
  • reviewing activity within our CRM system
  • Composing forms
  • HTML building (I don't have a lot of experience with this and find it difficult to build emails using HTML and CSS Styling)
  • Integrating forms within landing pages
Yes
it's pretty basic. I don't use it very often except to check on the performance of an email from time to time when I'm out of the office or provide metrics to my supervisor. It really only looks at the email sends and information.
It is really easy to use and navigate on your own without much knowledge or help. They've also made recent improvements to their email composer that allows you more control over the placement of text blocks without having to do complete workarounds to get a desired effect (like putting 2 column text blocks in). It's now very drag and drop which is really easy.
They were great to work with. We saw several demos from them, as we'd add different team members in that would need to approve this purchase. They did them and answered all questions we had. Our sales rep was very knowledgeable and really gave us an in-depth look at how the system worked.
They really reached out to make sure we had everything we needed to get started with the system. We had a few calls with our dedicated Customer Success Manager who walked us through getting our account set up and checked in every couple of weeks to make sure everything was still going ok.
We negotiated a couple of additional marketing users as well as our sales user price since we had such a large number.
We had a good experience with this and Act-On was really easy to work with so I don't see much additional help or tips that would be appropriate for here.
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