Overview
What is Act-On?
Act-On is an adaptive marketing platform designed to drive personal and purposeful multi-channel marketing. Its foci are inbound and outbound marketing, for enabling a tighter alignment with sales and turning data into actionable insights.
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How Act-On Differs From Its Competitors
Awards
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Pricing
Professional
$900
Enterprise
$2,000+
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Product Demos
Live Act-On Product Demo
Features
Product Details
- About
- Integrations
- Competitors
- Tech Details
- Downloadables
- FAQs
What is Act-On?
Act-On Software is a dynamic marketing automation platform designed to empower organizations of all sizes with tools and strategic insights. Act-On delivers solutions that drive lead engagement, campaign optimization, and business growth. Through analytics and automated workflows, it helps marketers refine targeting and personalize communications across multiple channels.
Key Features
- Email & Campaign Management: Create, test, and deploy email campaigns supported by customizable templates and automated triggers.
- Lead Management: Score and segment leads based on behavior and engagement, ensuring timely follow-ups and optimized nurturing.
- Automated Programs: Design and execute sophisticated, multi-step marketing journeys. These programs nurture leads through personalized touchpoints based on behaviors, demographics, and engagement signals, ensuring prospects receive relevant content at the right time.
- Landing Pages & Forms: Design compelling, mobile-ready landing pages and forms without extensive coding knowledge to capture leads.
- Analytics & Reporting: Monitor key metrics in real time, enabling marketers to track ROI, attribute conversions, and pivot strategies.
Benefits
Act-On helps organizations to achieve faster lead conversion, higher email click-through rates, and reduced operational inefficiencies. By centralizing campaign execution and customer data, businesses can allocate resources more strategically and often achieve double-digit improvements in marketing outcomes. Automated processes save valuable time, allowing teams to focus on relationship building and brand development.
Differentiators
Act-On aims to make advanced automation accessible to teams without requiring deep technical expertise. Its integrated approach unifies multiple marketing channels in a single platform, reducing complexity and boosting collaboration. The platform’s agile framework allows businesses to launch targeted campaigns quickly while maintaining complete control over audience segmentation and message delivery.
Act-On Features
Email & Online Marketing Features
- Supported: WYSIWYG email editor
- Supported: Dynamic content
- Supported: Ability to test dynamic content
- Supported: Landing pages
- Supported: A/B testing
- Supported: Mobile optimization
- Supported: Email deliverability reporting
- Supported: List management
- Supported: Triggered drip sequences
Lead Management Features
- Supported: Lead nurturing automation
- Supported: Lead scoring and grading
- Supported: Data quality management
- Supported: Automated sales alerts and tasks
Campaign Management Features
- Supported: Event/webinar marketing
Social Media Marketing Features
- Supported: Social sharing and campaigns
- Supported: Social profile integration
Reporting & Analytics Features
- Supported: Dashboards
- Supported: Standard reports
- Supported: Custom reports
Platform & Infrastructure Features
- Supported: API
- Supported: Role-based workflow & approvals
- Supported: Customizability
- Supported: Integration with Salesforce.com
- Supported: Integration with Microsoft Dynamics CRM
- Supported: Integration with SugarCRM
- Supported: Third-party software integrations
Additional Features
- Supported: Email Marketing
- Supported: Lead Scoring
- Supported: Website Visitor Tracking
- Supported: Automated Programs (Trigger & Drip Campaigns)
- Supported: Social Publishing
- Supported: Reporting & Analytics
- Supported: Forms
- Supported: Webinars
- Supported: SMS
Act-On Screenshots
Act-On Videos
Act-On Integrations
- Microsoft Dynamics 365
- Zendesk Sell
- Sugar Sell (SugarCRM)
- Webex Meetings
- ON24
- GoTo Webinar
- Litmus
- Oktopost
- Zapier
- Salesforce Marketing Cloud Interaction Studio, on marketing cloud
- Microsoft Power BI
- SyncApps by Cazoomi
- SalesForce
- Oracle NetSuite
- Zoom Webinar
- Go To Meeting / WebEx
Act-On Competitors
Act-On Technical Details
Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
---|---|
Operating Systems | Unspecified |
Mobile Application | Apple iOS, Android |
Supported Countries | Available Internationally |
Supported Languages | English, French, German, Spanish, Italian, Portuguese, Danish, Swedish, Norwegian, Finnish, Russian, Chinese, Japanese, Korean, Hindi, Thai, Arabic, Hebrew |
Act-On Downloadables
Frequently Asked Questions
Act-On Customer Size Distribution
Consumers | 0% |
---|---|
Small Businesses (1-50 employees) | 25% |
Mid-Size Companies (51-500 employees) | 50% |
Enterprises (more than 500 employees) | 25% |
Comparisons
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Reviews and Ratings
(417)Reviews
(1-5 of 176)Great Customer Service!
- Great Customer Service!
- Fast, timely!
- Knowledgeable!
Cons
- Could be a bit more user friendly.
- Some aspects are hard to follow.
Great Customer Service
We are launching a new medical technology to a new international market; a double whammy. We are reaching out to medical professionals and can see right away the impact it's having by the open and click data. The ease of use in learning this new platform has made sending out our message much easier.
Act-On is being used by our marketing staff, with input from the whole organization. The biggest impact it is having is helping with lead generation.
- Great customer service: questions are answered quickly and accurately. If our CSM didn't know the answer, he was quick to find someone who did.
- Email composer is intuitive and easy to use, especially for someone who has used any sort of email program before.
- Reports are easy to access and comprehensive. It's great having the data at my fingertips to show my manager.
Cons
- Their spam checker was not always accurate, especially when it came to Outlook (all of our test messages went straight to our Outlook junk folder, while those to Gmail were spared the trip to spam).
- The landing page composer is not as intuitive as the email composer. This is changing but could be further tweaked to make it work as intutitively as the email composer.
- Sometimes Act-On seems to operate a bit slowly, even for our CSM, so I know it's not our internet!
Great customer service and support!
- Integrates marketing efforts into one platform
- Easy to use interface
- Great help and technical support resources
- Ties sales and marketing efforts together
Cons
- Would like to see more intuitive reporting capabilities
Great Customer Service and Support
- Customer support: Act-On has incredible support. My customer success manager, Jacob Moserrat is always available to answer questions or walk me through a process if I'm unsure.
- Scheduling sends: Creating and scheduling emails is very straight-forward and easy. The user interface is simple and user-friendly.
- Deliverability reports: As with my customer success manager, Patrick Cappy, my senior delivery analyst is always available if I have any questions or concerns. He responds in a timely manner and the reports are great.
Cons
- I would love to see an easier way to send remails. Currently, there is an option to resend emails to those who haven't opened an email but I feel it could be easier. I would love to see it set up as an option when I'm scheduling the initial send.
- We are currently testing out another email provider (signed up at the same time as Act-On) and they have a free text-to-join option. I would love it if Act-On had something similar so that we could quickly and easily sign up new customers to our email list.
Fantastic Product, great customer service
- Email campaigns
- Salesforce Integration
- Competitor analysis
Cons
- Sometimes the site freezes and needs to be restarted
- Once a draft email has been sent, its a little complicated to then re-use or re-send the same email message out to different recipients