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Act-On

Act-On

Overview

What is Act-On?

Act-On is an adaptive marketing platform designed to drive personal and purposeful multi-channel marketing. Its foci are inbound and outbound marketing, for enabling a tighter alignment with sales and turning data into actionable insights.

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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

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Pricing

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Professional

$900

Cloud
per month

Enterprise

$2,000+

Cloud
per month

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttp://www.act-on.com/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
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Product Demos

Live Act-On Product Demo

YouTube
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Features

Email & Online Marketing

Using software to manage lists, send emails, automate email campaigns, and track results.

8.2
Avg 7.6

Lead Management

The process of tracking and managing prospective customers from lead generation to conversion.

8.1
Avg 7.8

Campaign Management

Users can schedule campaigns and/or events with reminders, announcements, etc.

7.4
Avg 7.5

Social Media Marketing

Using social media networks to help amplify marketing endeavors.

7.1
Avg 7.5

Reporting & Analytics

Users can report on and analyze usage, performance, ROI, and/or other metrics of success.

7.7
Avg 7.3

Platform & Infrastructure

Features related to platform-wide settings and structure, such as permissions, languages, integrations, customizations, etc.

7.8
Avg 7.5
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Product Details

What is Act-On?

Act-On Software is a dynamic marketing automation platform designed to empower organizations of all sizes with tools and strategic insights. Act-On delivers solutions that drive lead engagement, campaign optimization, and business growth. Through analytics and automated workflows, it helps marketers refine targeting and personalize communications across multiple channels.


Key Features

  • Email & Campaign Management: Create, test, and deploy email campaigns supported by customizable templates and automated triggers.
  • Lead Management: Score and segment leads based on behavior and engagement, ensuring timely follow-ups and optimized nurturing.
  • Automated Programs: Design and execute sophisticated, multi-step marketing journeys. These programs nurture leads through personalized touchpoints based on behaviors, demographics, and engagement signals, ensuring prospects receive relevant content at the right time.
  • Landing Pages & Forms: Design compelling, mobile-ready landing pages and forms without extensive coding knowledge to capture leads.
  • Analytics & Reporting: Monitor key metrics in real time, enabling marketers to track ROI, attribute conversions, and pivot strategies.

Benefits
Act-On helps organizations to achieve faster lead conversion, higher email click-through rates, and reduced operational inefficiencies. By centralizing campaign execution and customer data, businesses can allocate resources more strategically and often achieve double-digit improvements in marketing outcomes. Automated processes save valuable time, allowing teams to focus on relationship building and brand development.


Differentiators
Act-On aims to make advanced automation accessible to teams without requiring deep technical expertise. Its integrated approach unifies multiple marketing channels in a single platform, reducing complexity and boosting collaboration. The platform’s agile framework allows businesses to launch targeted campaigns quickly while maintaining complete control over audience segmentation and message delivery.

Act-On Features

Email & Online Marketing Features

  • Supported: WYSIWYG email editor
  • Supported: Dynamic content
  • Supported: Ability to test dynamic content
  • Supported: Landing pages
  • Supported: A/B testing
  • Supported: Mobile optimization
  • Supported: Email deliverability reporting
  • Supported: List management
  • Supported: Triggered drip sequences

Lead Management Features

  • Supported: Lead nurturing automation
  • Supported: Lead scoring and grading
  • Supported: Data quality management
  • Supported: Automated sales alerts and tasks

Campaign Management Features

  • Supported: Event/webinar marketing

Social Media Marketing Features

  • Supported: Social sharing and campaigns
  • Supported: Social profile integration

Reporting & Analytics Features

  • Supported: Dashboards
  • Supported: Standard reports
  • Supported: Custom reports

Platform & Infrastructure Features

  • Supported: API
  • Supported: Role-based workflow & approvals
  • Supported: Customizability
  • Supported: Integration with Salesforce.com
  • Supported: Integration with Microsoft Dynamics CRM
  • Supported: Integration with SugarCRM
  • Supported: Third-party software integrations

Additional Features

  • Supported: Email Marketing
  • Supported: Lead Scoring
  • Supported: Website Visitor Tracking
  • Supported: Automated Programs (Trigger & Drip Campaigns)
  • Supported: Social Publishing
  • Supported: Reporting & Analytics
  • Supported: Forms
  • Supported: Webinars
  • Supported: SMS

Act-On Screenshots

Screenshot of the Automated Journey Builder. Here, users can personalize customer interactions from awareness to loyalty.Screenshot of the Analytics Dashboard. This is used to compare performance over time, filter by segment, and export report components.Screenshot of the Email Composer. Here is where users design emails optimized for desktop and mobile with a drag and drop builder.

Act-On Videos

Act-On's Email Overview
Act-On's Advanced Analytics Overview

Act-On Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android
Supported CountriesAvailable Internationally
Supported LanguagesEnglish, French, German, Spanish, Italian, Portuguese, Danish, Swedish, Norwegian, Finnish, Russian, Chinese, Japanese, Korean, Hindi, Thai, Arabic, Hebrew

Frequently Asked Questions

Act-On is an adaptive marketing platform designed to drive personal and purposeful multi-channel marketing. Its foci are inbound and outbound marketing, for enabling a tighter alignment with sales and turning data into actionable insights.

Reviewers rate List management and API highest, with a score of 8.6.

The most common users of Act-On are from Small Businesses (1-50 employees).

Act-On Customer Size Distribution

Consumers0%
Small Businesses (1-50 employees)25%
Mid-Size Companies (51-500 employees)50%
Enterprises (more than 500 employees)25%
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Comparisons

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Reviews and Ratings

(417)

Reviews

(1-5 of 176)

Great Customer Service!

Rating: 7 out of 10
November 19, 2015
RR
Vetted Review
Verified User
Act-On Software
1 year of experience
We use Act-On for our mass outreach needs. It's wonderful for getting our message out!
  • Great Customer Service!
  • Fast, timely!
  • Knowledgeable!
Cons
  • Could be a bit more user friendly.
  • Some aspects are hard to follow.
Getting the message out makes it the perfect tool for what we are trying to accomplish.

Great Customer Service

Rating: 9 out of 10
November 30, 2015
NT
Vetted Review
Verified User
Act-On Software
1 year of experience

We are launching a new medical technology to a new international market; a double whammy. We are reaching out to medical professionals and can see right away the impact it's having by the open and click data. The ease of use in learning this new platform has made sending out our message much easier.

Act-On is being used by our marketing staff, with input from the whole organization. The biggest impact it is having is helping with lead generation.

  • Great customer service: questions are answered quickly and accurately. If our CSM didn't know the answer, he was quick to find someone who did.
  • Email composer is intuitive and easy to use, especially for someone who has used any sort of email program before.
  • Reports are easy to access and comprehensive. It's great having the data at my fingertips to show my manager.
Cons
  • Their spam checker was not always accurate, especially when it came to Outlook (all of our test messages went straight to our Outlook junk folder, while those to Gmail were spared the trip to spam).
  • The landing page composer is not as intuitive as the email composer. This is changing but could be further tweaked to make it work as intutitively as the email composer.
  • Sometimes Act-On seems to operate a bit slowly, even for our CSM, so I know it's not our internet!
How much customer support is standard? We used our customer success manager extensively and he was great!

Great customer service and support!

Rating: 9 out of 10
September 17, 2013
MK
Vetted Review
Verified User
Act-On Software
2.5 years of experience
  • Integrates marketing efforts into one platform
  • Easy to use interface
  • Great help and technical support resources
  • Ties sales and marketing efforts together
Cons
  • Would like to see more intuitive reporting capabilities
Act-On's CSM and technical support responsiveness and personal service is exceptional. They are quick to respond and always willing to help out and find a solution.

Great Customer Service and Support

Rating: 9 out of 10
October 03, 2014
Vetted Review
Verified User
We currently use Act-On as our email provider in the marketing department. It simplifies our email process and allows us to set up automated programs, manage our email lists, and schedule sends so that we can work ahead of the curve.
  • Customer support: Act-On has incredible support. My customer success manager, Jacob Moserrat is always available to answer questions or walk me through a process if I'm unsure.
  • Scheduling sends: Creating and scheduling emails is very straight-forward and easy. The user interface is simple and user-friendly.
  • Deliverability reports: As with my customer success manager, Patrick Cappy, my senior delivery analyst is always available if I have any questions or concerns. He responds in a timely manner and the reports are great.
Cons
  • I would love to see an easier way to send remails. Currently, there is an option to resend emails to those who haven't opened an email but I feel it could be easier. I would love to see it set up as an option when I'm scheduling the initial send.
  • We are currently testing out another email provider (signed up at the same time as Act-On) and they have a free text-to-join option. I would love it if Act-On had something similar so that we could quickly and easily sign up new customers to our email list.
I'm currently with a fairly small company with a relatively small email list for now. I'm unsure how well and easily it would perform with a really large company. I am relatively new to the company as well as Act-On so I don't think I can answer this question fairly. So far, I have really enjoyed working with Act-On, over the other email provider we're working with so I'd recommend them to a colleague.

Fantastic Product, great customer service

Rating: 8 out of 10
February 01, 2014
SH
Vetted Review
Verified User
Act-On Software
1 year of experience
Before deploying Act-On, we were using two separate email marketing tools, which were fine for basic emailing and reporting but they were both very limited in features and neither one of these integrated with our Salesforce CRM product. Act-On does everything these tools did and more but more importantly it integrates seamlessly with Salesforce. Now whenever we run an email campaign, as well as comprehensive reporting on the results of the campaign, our leads and contact records in Salesforce are updated too! We can also track our users when they visit our website and see which pages are of interest to them.But the email tool is just the tip of the iceberg, we've also already made great use of the competitors, social publish and SEO audit features too. Act-On will be the driving force behind our inbound and outbound campaigns for the foreseeable future.I can thoroughly recommend Act-On to anyone looking for a marketing automation tool (especially if they are Salesforce users too)
  • Email campaigns
  • Salesforce Integration
  • Competitor analysis
Cons
  • Sometimes the site freezes and needs to be restarted
  • Once a draft email has been sent, its a little complicated to then re-use or re-send the same email message out to different recipients
Salesforce integration was quick and easy
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