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Act-On

Act-On

Overview

What is Act-On?

Act-On is an adaptive marketing platform designed to drive personal and purposeful multi-channel marketing. Its foci are inbound and outbound marketing, for enabling a tighter alignment with sales and turning data into actionable insights.

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Learn from top reviewers

Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

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Pricing

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Professional

$900

Cloud
per month

Enterprise

$2,000+

Cloud
per month

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttp://www.act-on.com/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
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Product Demos

Live Act-On Product Demo

YouTube
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Features

Email & Online Marketing

Using software to manage lists, send emails, automate email campaigns, and track results.

8.3
Avg 7.6

Lead Management

The process of tracking and managing prospective customers from lead generation to conversion.

8.2
Avg 7.8

Campaign Management

Users can schedule campaigns and/or events with reminders, announcements, etc.

7.3
Avg 7.5

Social Media Marketing

Using social media networks to help amplify marketing endeavors.

7.2
Avg 7.5

Reporting & Analytics

Users can report on and analyze usage, performance, ROI, and/or other metrics of success.

7.7
Avg 7.3

Platform & Infrastructure

Features related to platform-wide settings and structure, such as permissions, languages, integrations, customizations, etc.

7.5
Avg 7.5
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Product Details

What is Act-On?

Act-On Software is a dynamic marketing automation platform designed to empower organizations of all sizes with tools and strategic insights. Act-On delivers solutions that drive lead engagement, campaign optimization, and business growth. Through analytics and automated workflows, it helps marketers refine targeting and personalize communications across multiple channels.


Key Features

  • Email & Campaign Management: Create, test, and deploy email campaigns supported by customizable templates and automated triggers.
  • Lead Management: Score and segment leads based on behavior and engagement, ensuring timely follow-ups and optimized nurturing.
  • Automated Programs: Design and execute sophisticated, multi-step marketing journeys. These programs nurture leads through personalized touchpoints based on behaviors, demographics, and engagement signals, ensuring prospects receive relevant content at the right time.
  • Landing Pages & Forms: Design compelling, mobile-ready landing pages and forms without extensive coding knowledge to capture leads.
  • Analytics & Reporting: Monitor key metrics in real time, enabling marketers to track ROI, attribute conversions, and pivot strategies.

Benefits
Act-On helps organizations to achieve faster lead conversion, higher email click-through rates, and reduced operational inefficiencies. By centralizing campaign execution and customer data, businesses can allocate resources more strategically and often achieve double-digit improvements in marketing outcomes. Automated processes save valuable time, allowing teams to focus on relationship building and brand development.


Differentiators
Act-On aims to make advanced automation accessible to teams without requiring deep technical expertise. Its integrated approach unifies multiple marketing channels in a single platform, reducing complexity and boosting collaboration. The platform’s agile framework allows businesses to launch targeted campaigns quickly while maintaining complete control over audience segmentation and message delivery.

Act-On Features

Email & Online Marketing Features

  • Supported: WYSIWYG email editor
  • Supported: Dynamic content
  • Supported: Ability to test dynamic content
  • Supported: Landing pages
  • Supported: A/B testing
  • Supported: Mobile optimization
  • Supported: Email deliverability reporting
  • Supported: List management
  • Supported: Triggered drip sequences

Lead Management Features

  • Supported: Lead nurturing automation
  • Supported: Lead scoring and grading
  • Supported: Data quality management
  • Supported: Automated sales alerts and tasks

Campaign Management Features

  • Supported: Event/webinar marketing

Social Media Marketing Features

  • Supported: Social sharing and campaigns
  • Supported: Social profile integration

Reporting & Analytics Features

  • Supported: Dashboards
  • Supported: Standard reports
  • Supported: Custom reports

Platform & Infrastructure Features

  • Supported: API
  • Supported: Role-based workflow & approvals
  • Supported: Customizability
  • Supported: Integration with Salesforce.com
  • Supported: Integration with Microsoft Dynamics CRM
  • Supported: Integration with SugarCRM
  • Supported: Third-party software integrations

Additional Features

  • Supported: Email Marketing
  • Supported: Lead Scoring
  • Supported: Website Visitor Tracking
  • Supported: Automated Programs (Trigger & Drip Campaigns)
  • Supported: Social Publishing
  • Supported: Reporting & Analytics
  • Supported: Forms
  • Supported: Webinars
  • Supported: SMS

Act-On Screenshots

Screenshot of the Automated Journey Builder. Here, users can personalize customer interactions from awareness to loyalty.Screenshot of the Analytics Dashboard. This is used to compare performance over time, filter by segment, and export report components.Screenshot of the Email Composer. Here is where users design emails optimized for desktop and mobile with a drag and drop builder.

Act-On Videos

Act-On's Email Overview
Act-On's Advanced Analytics Overview

Act-On Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android
Supported CountriesAvailable Internationally
Supported LanguagesEnglish, French, German, Spanish, Italian, Portuguese, Danish, Swedish, Norwegian, Finnish, Russian, Chinese, Japanese, Korean, Hindi, Thai, Arabic, Hebrew

Frequently Asked Questions

Act-On is an adaptive marketing platform designed to drive personal and purposeful multi-channel marketing. Its foci are inbound and outbound marketing, for enabling a tighter alignment with sales and turning data into actionable insights.

Reviewers rate Email deliverability reporting highest, with a score of 8.7.

The most common users of Act-On are from Small Businesses (1-50 employees).

Act-On Customer Size Distribution

Consumers0%
Small Businesses (1-50 employees)25%
Mid-Size Companies (51-500 employees)50%
Enterprises (more than 500 employees)25%
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Comparisons

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Reviews and Ratings

(414)

Reviews

(1-5 of 222)

Easy to use marketing automation software

Rating: 10 out of 10
November 29, 2015
JL
Vetted Review
Verified User
Act-On Software
1 year of experience
Act-on is used by the marketing and commercial department. At Forbidden these departments work as one. Act-on helps with brand awareness, lead generation and lead nurturing.
  • Great customer support.
  • Easy to use.
  • Great value for the money you spend.
Cons
  • Mobile/ responsive email design is not very good - this is for forms, emails and landing pages. We need to use extra code for this.
  • Embedding forms into landing pages is not very flexible, it is impossible to do this without help of and experienced developer. Marketing users don't have these skills and if you don't have an in-house developer, this is a limiting design.
N/A

Easy to use B2B Marketing tool

Rating: 9 out of 10
November 29, 2015
We use Act-On to get a better understanding of our clients'/prospect's needs and track the actions that take place on our website (downloading whitepapers and brochures, submit newsletter, reading specific content). This gives us a better insight in what our clients' interest are. We also use Act-On for drip campaigns and to nurture our subscribers on specific topics. With all this information we can make a detailed profile of each of our clients/prospect and share this as a lead to our sales department. With this specific client/prospect profile, our account managers can interact better with the needs of our clients/prospects.
  • Act-On support response is quick on questions and provides solutions to make Act-On a success.
  • Easy to use tools for customizing forms and landing pages to our needs.
  • Easy to use A/B testing.
Cons
  • The new landing page builder is easy to use, but there are still some functions that need more developing to make it a really good page builder.
  • Better e-mail opt-in integration. For example: pop-ups for website visitors for subscribing to the newsletter.
  • Website data is limited in comparison to Google Analytics. I still use Google Analytics next to Act-On.
Act-ON is an easy to use marketing system and it can save you a lot of time for setting up campaigns, newsletters and landing pages.

Easy-to-use Marketing Automation-platform. A++

Rating: 10 out of 10
November 30, 2015
MK
Vetted Review
Act-On Software
1 year of experience
We are proud resellers of Act-On. The lead to revenue process is being solved with Act-On and the related CRM system (Salesforce, SugarCRM and Microsoft Dynamics are the top three we are working with). We are able to track and follow up leads within new sales but also maintain a good relationship with existing customers. We're creating a transparent view for both marketing and sales, who can now work more closely together.
  • This is a really easy-to-use marketing automation platform that is constantly evolving. We can see a lot of drag and drop functionality that our customers find helpful!
  • The endless segmentation possibilities. Act-On is built up around lists and segment (basically different stages of a lead) and the leads move on to the next segment on their own pace and based on their buying journey.
  • I also want to highlight the beneficial CRM integrations, which entails the funnel-report, multitouch attribution report and a kick ass syncing experience.
Cons
  • If you don't have a CRM that Act-On already has a built integration for - you will not be able to measure the ROI or any report with CRM data. You really will miss out on some valuable information, BUT they have a FTP-sync which at least entitles you to sync leads and their information.
  • The landing page-builder could need some improvements (have heard that something around this is coming soon..).
How well is it integrated with the selected CRM? What will a lead look like? How easy is it to build automated (drip) programs? How will marketing and sales work together with the same KPI goals - creating new sales-ready leads? How will the distribution between the systems (Act-On and CRM) work? How is Act-On different from any other marketing automation platform? AND last but not least, what is the price module?

Easy to use, quick setup, powerful tool

Rating: 9 out of 10
November 24, 2015
AS
Vetted Review
Act-On Software
1 year of experience
Act-On is an easy to use solution for marketing automation. The setup is very easy and does not require much technical support. The tool is very intuitive to use when you are familiar with mailing systems and modern content management systems. Another advantage is the quick and easy integration into CRM systems like SugarCRM and granular list segmentation with your imported contact lists.

No real dislike but room for improvement is with translations (e.g. German). There are translations existing but not in very good quality (seems machine translated).

Instead of using different solutions for mail campaigns, nurturing the CRM, tracking leads and giving lead scores we can use everything combined in one tool with Act-On. A very big advantage is the efficiency and reduction of manual work with the automated programs.
  • Marketing Automation
  • Lead Nurturing
  • Traffic to lead conversion
Cons
  • Translations (by now only machine translations for other languages than English)
Act-On is a top choice for anybody who wants a single and central solution for outbound marketing campaigns and strong analytics combined with automated programs.

Easy to use software, great customer service!

Rating: 10 out of 10
November 25, 2015
SA
Vetted Review
Verified User
Act-On Software
1 year of experience
Act-On is being used to transition our email marketing process. We used to take a batch and blast approach to a blanket segment from Salesforce. Now we are trying to focus on super targeting our prospects. We are able to dynamically reach everyone from emails to landing pages..it's great! We also addressed the fact that we had limited visibility into our own marketing efforts. With act-on, every touch point is recorded and both the marketing and sales teams are able to review you it.
  • Data Studio - This data reporting tool truly allows you to play around with all data points that are either brought in from your CRM or live in the automation software itself.
  • Automated Programs - Are very easy to manage and edit
  • Editing tools - Act-On makes constant updates to their editing tools. This allows everyone on the marketing team who have very levels of creative skills to create great looking templates.
Cons
  • Buggy - The website bogs down sometimes. I'm not sure if it's an internal issue but there are many hang ups.
  • Lack of a full featured search function - Current search only allows you to search marketing assets. Does not include prospects.
  • Log-in - Resetting your password is a nightmare because errors in entry aren't clearly communicated. If you set difficult parameters, make sure you remember them because the log-in screen wont tell you what you're doing wrong!
This software is well suited for small-medium businesses. Larger businesses with larger marketing team may require more features as they would have the bandwidth to use them.
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