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Act-On

Act-On

Overview

What is Act-On?

Act-On is an adaptive marketing platform designed to drive personal and purposeful multi-channel marketing. Its foci are inbound and outbound marketing, for enabling a tighter alignment with sales and turning data into actionable insights.

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Learn from top reviewers

Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

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Pricing

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Professional

$900

Cloud
per month

Enterprise

$2,000+

Cloud
per month

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttp://www.act-on.com/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
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Product Demos

Live Act-On Product Demo

YouTube
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Features

Email & Online Marketing

Using software to manage lists, send emails, automate email campaigns, and track results.

8.3
Avg 7.7

Lead Management

The process of tracking and managing prospective customers from lead generation to conversion.

8.2
Avg 7.8

Campaign Management

Users can schedule campaigns and/or events with reminders, announcements, etc.

7.3
Avg 7.5

Social Media Marketing

Using social media networks to help amplify marketing endeavors.

7.2
Avg 7.5

Reporting & Analytics

Users can report on and analyze usage, performance, ROI, and/or other metrics of success.

7.7
Avg 7.3

Platform & Infrastructure

Features related to platform-wide settings and structure, such as permissions, languages, integrations, customizations, etc.

7.5
Avg 7.5
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Product Details

What is Act-On?

Act-On Software is a dynamic marketing automation platform designed to empower organizations of all sizes with tools and strategic insights. Act-On delivers solutions that drive lead engagement, campaign optimization, and business growth. Through analytics and automated workflows, it helps marketers refine targeting and personalize communications across multiple channels.


Key Features

  • Email & Campaign Management: Create, test, and deploy email campaigns supported by customizable templates and automated triggers.
  • Lead Management: Score and segment leads based on behavior and engagement, ensuring timely follow-ups and optimized nurturing.
  • Automated Programs: Design and execute sophisticated, multi-step marketing journeys. These programs nurture leads through personalized touchpoints based on behaviors, demographics, and engagement signals, ensuring prospects receive relevant content at the right time.
  • Landing Pages & Forms: Design compelling, mobile-ready landing pages and forms without extensive coding knowledge to capture leads.
  • Analytics & Reporting: Monitor key metrics in real time, enabling marketers to track ROI, attribute conversions, and pivot strategies.

Benefits
Act-On helps organizations to achieve faster lead conversion, higher email click-through rates, and reduced operational inefficiencies. By centralizing campaign execution and customer data, businesses can allocate resources more strategically and often achieve double-digit improvements in marketing outcomes. Automated processes save valuable time, allowing teams to focus on relationship building and brand development.


Differentiators
Act-On aims to make advanced automation accessible to teams without requiring deep technical expertise. Its integrated approach unifies multiple marketing channels in a single platform, reducing complexity and boosting collaboration. The platform’s agile framework allows businesses to launch targeted campaigns quickly while maintaining complete control over audience segmentation and message delivery.

Act-On Features

Email & Online Marketing Features

  • Supported: WYSIWYG email editor
  • Supported: Dynamic content
  • Supported: Ability to test dynamic content
  • Supported: Landing pages
  • Supported: A/B testing
  • Supported: Mobile optimization
  • Supported: Email deliverability reporting
  • Supported: List management
  • Supported: Triggered drip sequences

Lead Management Features

  • Supported: Lead nurturing automation
  • Supported: Lead scoring and grading
  • Supported: Data quality management
  • Supported: Automated sales alerts and tasks

Campaign Management Features

  • Supported: Event/webinar marketing

Social Media Marketing Features

  • Supported: Social sharing and campaigns
  • Supported: Social profile integration

Reporting & Analytics Features

  • Supported: Dashboards
  • Supported: Standard reports
  • Supported: Custom reports

Platform & Infrastructure Features

  • Supported: API
  • Supported: Role-based workflow & approvals
  • Supported: Customizability
  • Supported: Integration with Salesforce.com
  • Supported: Integration with Microsoft Dynamics CRM
  • Supported: Integration with SugarCRM
  • Supported: Third-party software integrations

Additional Features

  • Supported: Email Marketing
  • Supported: Lead Scoring
  • Supported: Website Visitor Tracking
  • Supported: Automated Programs (Trigger & Drip Campaigns)
  • Supported: Social Publishing
  • Supported: Reporting & Analytics
  • Supported: Forms
  • Supported: Webinars
  • Supported: SMS

Act-On Screenshots

Screenshot of the Automated Journey Builder. Here, users can personalize customer interactions from awareness to loyalty.Screenshot of the Analytics Dashboard. This is used to compare performance over time, filter by segment, and export report components.Screenshot of the Email Composer. Here is where users design emails optimized for desktop and mobile with a drag and drop builder.

Act-On Videos

Act-On's Email Overview
Act-On's Advanced Analytics Overview

Act-On Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android
Supported CountriesAvailable Internationally
Supported LanguagesEnglish, French, German, Spanish, Italian, Portuguese, Danish, Swedish, Norwegian, Finnish, Russian, Chinese, Japanese, Korean, Hindi, Thai, Arabic, Hebrew

Frequently Asked Questions

Act-On is an adaptive marketing platform designed to drive personal and purposeful multi-channel marketing. Its foci are inbound and outbound marketing, for enabling a tighter alignment with sales and turning data into actionable insights.

Reviewers rate Email deliverability reporting highest, with a score of 8.7.

The most common users of Act-On are from Small Businesses (1-50 employees).

Act-On Customer Size Distribution

Consumers0%
Small Businesses (1-50 employees)25%
Mid-Size Companies (51-500 employees)50%
Enterprises (more than 500 employees)25%
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Comparisons

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Reviews and Ratings

(411)

Reviews

(1-5 of 105)

Easy-to-use Marketing Automation-platform. A++

Rating: 10 out of 10
November 30, 2015
MK
Vetted Review
Act-On Software
1 year of experience
We are proud resellers of Act-On. The lead to revenue process is being solved with Act-On and the related CRM system (Salesforce, SugarCRM and Microsoft Dynamics are the top three we are working with). We are able to track and follow up leads within new sales but also maintain a good relationship with existing customers. We're creating a transparent view for both marketing and sales, who can now work more closely together.
  • This is a really easy-to-use marketing automation platform that is constantly evolving. We can see a lot of drag and drop functionality that our customers find helpful!
  • The endless segmentation possibilities. Act-On is built up around lists and segment (basically different stages of a lead) and the leads move on to the next segment on their own pace and based on their buying journey.
  • I also want to highlight the beneficial CRM integrations, which entails the funnel-report, multitouch attribution report and a kick ass syncing experience.
Cons
  • If you don't have a CRM that Act-On already has a built integration for - you will not be able to measure the ROI or any report with CRM data. You really will miss out on some valuable information, BUT they have a FTP-sync which at least entitles you to sync leads and their information.
  • The landing page-builder could need some improvements (have heard that something around this is coming soon..).
How well is it integrated with the selected CRM? What will a lead look like? How easy is it to build automated (drip) programs? How will marketing and sales work together with the same KPI goals - creating new sales-ready leads? How will the distribution between the systems (Act-On and CRM) work? How is Act-On different from any other marketing automation platform? AND last but not least, what is the price module?

Great software that continually makes improvements based on user input

Rating: 9 out of 10
June 16, 2015
Vetted Review
Verified User
Our business is using Act-On primarily in the marketing department. As we are in our first year using the program, we are extending use of Act-On to the Sales Managers as we become more familiar and comfortable with the software. Ideally, it will eventually be used throughout the Marketing and Sales departments. Business problems that it addresses are ease of communication, contact management, and marketing automation. It allows us to easily track communication with clients and report on results.
  • The most notable thing about Act-On is how they listen to their users. Customer support is very helpful and responsive, and they genuinely do their best to supply a solution to problems, or a work-around if they need to do more extensive research or problem-solving. I have also suggested changes to the structuring of the email code to increase message deliverability, and they responded by changing the message structure, demonstrating that they take user input into consideration when making improvements to their software.
  • The message composer is good and easy to use. They are coming out with a new composer soon, which will hopefully make it even easier and turn-key; however, the current composer is still good, as it allows full access to the code which gives total design control to the user. There are also ways to compose messages that do not involve editing the code at all, making it a good composer for users of all skill levels.
Cons
  • The form builder in Act-On is helpful in identifying leads and customers, but the builder itself is somewhat difficult to use. There is not very much CSS customization available - it would be helpful if you could create a personalized stylesheet to use on all/most forms moving forward so you don't have to update the CSS on every single form. I usually end up downloading the code and applying my own stylesheet outside of Act-On. There are also some smaller things I would suggest concerning the response to the user after they submit a form, such as being able to stay on the same page when confirming their submission, and making confirmation emails easier to create. I know Act-On is working on updating their form creator based on user suggestions, so I'm hopeful it will contain some of these improvements.
  • Although Act-On has functionality to create landing pages, I have not used them because they would not be trackable in Google Analytics with the rest of our company's webpages, making it more difficult to create reports. Also, when exploring the landing page creator, I found that I did not have as much flexibility in creating the page as I needed, from a design and layout perspective. It is much easier to create landing pages on our own company site.
Act-On is excellent for smaller companies, or those looking to start small with Marketing Automation and grow. Customer Support is very helpful, so you don't have to have a lot of knowledge or skill to start with Act-On. You also have a personal support representative to meet with you consistently and help guide your use of Act-On and all that it has to offer, helping you get the most out of the software. We have found this resource to be very good.

A+ For Straightforward B2B Marketing Automation and Customer Support Team

Rating: 9 out of 10
December 07, 2015
ML
Vetted Review
Verified User
Act-On Software
1 year of experience
We integrated Act-On into our marketing plans at a B2B startup to engage, nurture and qualify our customers’ prospects based on their behavior, and with as much automation as possible. We wanted, and were successful within 30 days of purchase, to attract, nurture and capture leads for sales follow-up based on how they engaged with our drip e-mail outreach, the related hosted landing pages and forms, and downloads of our whitepaper content. After working with the software for three months, and with the guidance of their support team, we are continuing to find new ways to use the platform to address marketing problems, like tracking traffic coming from inbound channels including AdWords.
  • Invest in Act-On for the support team, they will help you quickly put Act-On marketing automation to productive use.
  • The platform has straightforward A/B testing for landing pages, and it produces accessible and informative marketing statistics.
  • Act-On’s website tracking beacon and its Website Prospector displays visitors to our website in a complimentary way to Google Analytics.
Cons
  • Act-On’s landing page and forms builders take time to get up and running with, and with several months of experience, and their new revision of the landing page builder it still needs improvements. You might spend a lot of time if you choose to use their page builder, although to be fair the landing pages work well once completed.
Act-On is a straightforward automated marketing platform that, with their support team will serve a small to medium sized business well. The dedicated support team and their Act-On University training site are useful resources for getting started.

Easy to use B2B Marketing tool

Rating: 9 out of 10
November 29, 2015
We use Act-On to get a better understanding of our clients'/prospect's needs and track the actions that take place on our website (downloading whitepapers and brochures, submit newsletter, reading specific content). This gives us a better insight in what our clients' interest are. We also use Act-On for drip campaigns and to nurture our subscribers on specific topics. With all this information we can make a detailed profile of each of our clients/prospect and share this as a lead to our sales department. With this specific client/prospect profile, our account managers can interact better with the needs of our clients/prospects.
  • Act-On support response is quick on questions and provides solutions to make Act-On a success.
  • Easy to use tools for customizing forms and landing pages to our needs.
  • Easy to use A/B testing.
Cons
  • The new landing page builder is easy to use, but there are still some functions that need more developing to make it a really good page builder.
  • Better e-mail opt-in integration. For example: pop-ups for website visitors for subscribing to the newsletter.
  • Website data is limited in comparison to Google Analytics. I still use Google Analytics next to Act-On.
Act-ON is an easy to use marketing system and it can save you a lot of time for setting up campaigns, newsletters and landing pages.

Act-On: A great e-marketing solution

Rating: 10 out of 10
March 06, 2025
SO
Vetted Review
Verified User
Act-On Software
1 year of experience
I use Act-On every day to send emails out to our client base. They make it simple to put together cohesive campaigns with forms, landing pages, and emails. We also have several marketing automation programs running so that we can focus on the day-to-day. I love the reporting for every message so you can improve your efforts.
  • Easy Interface - the WYSIWYG interface makes it extremely easy to build out marketing campaigns in a short amount of time. Just place your text and images and you've got a beautiful cohesive design.
  • Wonderful customer support - I have had very few problems with Act-On, but those I did have were resolved very fast by my customer care rep. They are very hands on with their customers and do whatever they can to help you succeed.
  • Integration - smooth integration with our Salesforce account allow us to build out elaborate campaigns with specific lead lists, and then add qualifying data back to customer accounts.
Cons
  • We send several weekly emails out to the same customer lists and it would be convenient if when we duplicated the message it would duplicate the list selection as well.
Act-On is built for all your marketing automation needs. The email editor, form builder, and landing page builder come together quickly to create cohesive campaigns, even if you aren't an experienced designer.
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