Overview
What is Act-On?
Act-On is an adaptive marketing platform designed to drive personal and purposeful multi-channel marketing. Its foci are inbound and outbound marketing, for enabling a tighter alignment with sales and turning data into actionable insights.
Learn from top reviewers
How Act-On Differs From Its Competitors
Awards
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Pricing
Professional
$900
Enterprise
$2,000+
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Product Demos
Live Act-On Product Demo
Features
Product Details
- About
- Integrations
- Competitors
- Tech Details
- Downloadables
- FAQs
What is Act-On?
Act-On Software is a dynamic marketing automation platform designed to empower organizations of all sizes with tools and strategic insights. Act-On delivers solutions that drive lead engagement, campaign optimization, and business growth. Through analytics and automated workflows, it helps marketers refine targeting and personalize communications across multiple channels.
Key Features
- Email & Campaign Management: Create, test, and deploy email campaigns supported by customizable templates and automated triggers.
- Lead Management: Score and segment leads based on behavior and engagement, ensuring timely follow-ups and optimized nurturing.
- Automated Programs: Design and execute sophisticated, multi-step marketing journeys. These programs nurture leads through personalized touchpoints based on behaviors, demographics, and engagement signals, ensuring prospects receive relevant content at the right time.
- Landing Pages & Forms: Design compelling, mobile-ready landing pages and forms without extensive coding knowledge to capture leads.
- Analytics & Reporting: Monitor key metrics in real time, enabling marketers to track ROI, attribute conversions, and pivot strategies.
Benefits
Act-On helps organizations to achieve faster lead conversion, higher email click-through rates, and reduced operational inefficiencies. By centralizing campaign execution and customer data, businesses can allocate resources more strategically and often achieve double-digit improvements in marketing outcomes. Automated processes save valuable time, allowing teams to focus on relationship building and brand development.
Differentiators
Act-On aims to make advanced automation accessible to teams without requiring deep technical expertise. Its integrated approach unifies multiple marketing channels in a single platform, reducing complexity and boosting collaboration. The platform’s agile framework allows businesses to launch targeted campaigns quickly while maintaining complete control over audience segmentation and message delivery.
Act-On Features
Email & Online Marketing Features
- Supported: WYSIWYG email editor
- Supported: Dynamic content
- Supported: Ability to test dynamic content
- Supported: Landing pages
- Supported: A/B testing
- Supported: Mobile optimization
- Supported: Email deliverability reporting
- Supported: List management
- Supported: Triggered drip sequences
Lead Management Features
- Supported: Lead nurturing automation
- Supported: Lead scoring and grading
- Supported: Data quality management
- Supported: Automated sales alerts and tasks
Campaign Management Features
- Supported: Event/webinar marketing
Social Media Marketing Features
- Supported: Social sharing and campaigns
- Supported: Social profile integration
Reporting & Analytics Features
- Supported: Dashboards
- Supported: Standard reports
- Supported: Custom reports
Platform & Infrastructure Features
- Supported: API
- Supported: Role-based workflow & approvals
- Supported: Customizability
- Supported: Integration with Salesforce.com
- Supported: Integration with Microsoft Dynamics CRM
- Supported: Integration with SugarCRM
- Supported: Third-party software integrations
Additional Features
- Supported: Email Marketing
- Supported: Lead Scoring
- Supported: Website Visitor Tracking
- Supported: Automated Programs (Trigger & Drip Campaigns)
- Supported: Social Publishing
- Supported: Reporting & Analytics
- Supported: Forms
- Supported: Webinars
- Supported: SMS
Act-On Screenshots
Act-On Videos
Act-On Integrations
- Microsoft Dynamics 365
- Zendesk Sell
- Sugar Sell (SugarCRM)
- Webex Meetings
- ON24
- GoTo Webinar
- Litmus
- Oktopost
- Zapier
- Salesforce Marketing Cloud Interaction Studio, on marketing cloud
- Microsoft Power BI
- SyncApps by Cazoomi
- SalesForce
- Oracle NetSuite
- Zoom Webinar
- Go To Meeting / WebEx
Act-On Competitors
Act-On Technical Details
Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
---|---|
Operating Systems | Unspecified |
Mobile Application | Apple iOS, Android |
Supported Countries | Available Internationally |
Supported Languages | English, French, German, Spanish, Italian, Portuguese, Danish, Swedish, Norwegian, Finnish, Russian, Chinese, Japanese, Korean, Hindi, Thai, Arabic, Hebrew |
Act-On Downloadables
Frequently Asked Questions
Act-On Customer Size Distribution
Consumers | 0% |
---|---|
Small Businesses (1-50 employees) | 25% |
Mid-Size Companies (51-500 employees) | 50% |
Enterprises (more than 500 employees) | 25% |
Comparisons
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Reviews and Ratings
(416)Reviews
(1-2 of 2)Act-On's the System to Grow With!
- Very easy to use--their user interface makes it easy to navigate around and get to the features you need
- They LISTEN to their users--they're constantly implementing most-wanted features that their users request, not just what they feel would be best, so they're always making their product better.
- Nice integration with CRMs--we have Salesforce.com, and one of the main reasons we chose Act-On was because it interfaced well with SFDC so our sales team would be able to adapt to using the Act-On metrics and information provided.
- Email Reports are easy to read and see how each message is performing.
- Compared to other systems the price was great for all of the features it included.
Cons
- Reporting capabilities--while they provide great information, it would be helpful for me to share that report or information on a specific message easily with particular people. Currently, I have to take a screen shot to send the email message reporting numbers if someone wants to see how the message is performing. Having an easy share link or email-able graphic report would be awesome.
- Tiered folders for the Media Library--we have 4 different divisions of our company and each has a very different portfolio of products. It would be helpful to segment each division's collateral into folders (i.e. Window Systems Division folder which drills down and has individual folders for videos, literature, data sheets, etc.)
- Robust lead scoring--Act-On's lead scoring module is very easy to use--but we'd like to see it get a little more advanced and score on a tier basis (someone may be a qualified lead, but shouldn't be rated as high because they've opened a ton of our messages).
- It's been tremendous for us as far as having the information available that we need. We are able to show what communications are getting through to our customers and what they particularly like receiving information on.
- It's given our sales team a whole other tool in their arsenal with respect to the pieces of information they now have access to. They can see which of their customers are visiting what product pages and it allows them to reach out and strengthen those conversations and they didn't have that previously before Act-On.
- We are able to qualify and convert leads much faster because of Act-On. Instead of throwing leads at our sales team after a trade show, we can pull them in and nurture those leads through marketing, and pass them off once they become more qualified--this saves our sales team time and effort without wasting time chasing a dead lead.
- Marketo Marketing Automation,Eloqua,Kentico
- Email marketing
- Lead nurturing
- Lead scoring and grading
- List segmentation
- Sales intelligence
- Integration with CRM system
- Integration with webinar system
We have 5 Marketing users who use Act-On on the marketing/admin side of things. We deploy most of the emails from this side of the account. We report the metrics for how emails are performing, as well as what pages are being visited on the website.
Our sales users access Act-On from our Salesforce.com interface. They are able to send emails to prospects and customers, see the metrics of those messages as well as determine what prospects are looking at on the website.
- Email Marketing--getting information out to our customers about their accounts, events, follow-ups from events or trade shows, new product announcements
- Information collection--we use forms generated in Act-On to gather information about visitors
- Integration within our CRM system--allows our sales team to see what visitors are doing on the website so they can time follow-up appropriately.
- I have used it for internal purposes to track attendance at our tradeshows for staff and for them to order their uniform attire.
- Expand internal usage
- Follow up on Quality complaints
- Price
- Product Features
- Product Usability
- Positive Sales Experience with the Vendor
- Online training
- Self-taught
- Segmenting Lists
- Sending Emails
- reviewing activity within our CRM system
- Composing forms
- HTML building (I don't have a lot of experience with this and find it difficult to build emails using HTML and CSS Styling)
- Integrating forms within landing pages
It's what's under the hood that counts!
- Email nurturing and deliverability are unmatched (can say this w/ the backing of some bad experiences with other marketing automation vendors)
- The level of support and strategic direction from our Customer Success contact is wonderful!
- Great integration with our CRM (SFDC), had big problems with this elsewhere!
- Revenue attribution reporting
- Sales loves the tool and insight they see from each lead that gets automatically transferred to them
Cons
- UI could use some work, but it's what is under the hood that counts!
- Would like more inbound features, but we bought Moz for under $100/mo. to address this.
- Increased inside sales team's efficiency
- Much faster lead conversion
- Full visibility into TOFU as well as MOFU and BOFU
- Revenue increased by 25% after year one
- HubSpot,Marketo Marketing Automation,Infusionsoft,Pardot Marketing Automation
- Email marketing
- Lead nurturing
- Lead scoring and grading
- Landing pages
- List segmentation
- Sales intelligence
- Sales campaigns
- Revenue cycle modeling
- Integration with CRM system
- Integration with webinar system
- Social marketing
- SEO
- Blogging
- Surveys
- Price
- Product Features
- Product Usability
- Product Reputation
- Vendor Reputation
- Existing Relationship with the Vendor
- Positive Sales Experience with the Vendor
- Analyst Reports
- Third-party Reviews