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Act-On

Act-On

Overview

What is Act-On?

Act-On is an adaptive marketing platform designed to drive personal and purposeful multi-channel marketing. Its foci are inbound and outbound marketing, for enabling a tighter alignment with sales and turning data into actionable insights.

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Recent Reviews

TrustRadius Insights

Intuitive User Interface: Users have found Act-On's user interface to be intuitive and easy to use, allowing them to complete tasks …
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Act-On review

10 out of 10
September 25, 2019
We are using Act-On to reach our customers through email blasting. We also use landing pages and forms to support our website. Currently …
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A great marketing tool

6 out of 10
May 11, 2019
Incentivized
Act-On is used by several departments. We use it for outbound and inbound marketing purposes. We also use it to score leads coming in for …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 26 features
  • WYSIWYG email editor (112)
    8.1
    81%
  • List management (111)
    8.1
    81%
  • Standard reports (112)
    8.1
    81%
  • Email deliverability reporting (112)
    8.1
    81%
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Pricing

View all pricing

Professional

$900

Cloud
per month (starts at 2,500 active contacts)

Enterprise

$2,000

Cloud
per month ( starts at 2,500 active contacts)

Entry-level set up fee?

  • Setup fee required
For the latest information on pricing, visithttp://www.act-on.com/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
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Product Demos

Act-On Software Demo

YouTube

Act On! Software Demo

YouTube

Act-On Software and Touchtown: Personalization and the Buyer’s Journey

YouTube
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Features

Email & Online Marketing

Using software to manage lists, send emails, automate email campaigns, and track results.

7.8
Avg 7.8

Lead Management

The process of tracking and managing prospective customers from lead generation to conversion.

8.1
Avg 7.7

Campaign Management

Users can schedule campaigns and/or events with reminders, announcements, etc.

7.5
Avg 7.6

Social Media Marketing

Using social media networks to help amplify marketing endeavors.

8.1
Avg 7.5

Reporting & Analytics

Users can report on and analyze usage, performance, ROI, and/or other metrics of success.

8.1
Avg 7.5

Platform & Infrastructure

Features related to platform-wide settings and structure, such as permissions, languages, integrations, customizations, etc.

7.9
Avg 7.6
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Product Details

What is Act-On?

Act-On is an adaptive marketing platform that drives personal and purposeful multi-channel marketing, that aims to spark better inbound and outbound marketing, enable a tighter alignment with sales, and turn user data into substance to act-on.

The vendor states their customers range from start-ups and fast-growing young companies to well-established enterprise institutions; from marketing teams in small and medium-sized businesses, to independent teams in large enterprise corporations. They use Act-On in many different ways to realize their marketing objectives.

Act-On Features

Email & Online Marketing Features

  • Supported: WYSIWYG email editor
  • Supported: Dynamic content
  • Supported: Ability to test dynamic content
  • Supported: Landing pages
  • Supported: A/B testing
  • Supported: Mobile optimization
  • Supported: Email deliverability reporting
  • Supported: List management
  • Supported: Triggered drip sequences

Lead Management Features

  • Supported: Lead nurturing automation
  • Supported: Lead scoring and grading
  • Supported: Data quality management
  • Supported: Automated sales alerts and tasks

Campaign Management Features

  • Supported: Event/webinar marketing

Social Media Marketing Features

  • Supported: Social sharing and campaigns
  • Supported: Social profile integration

Reporting & Analytics Features

  • Supported: Dashboards
  • Supported: Standard reports
  • Supported: Custom reports

Platform & Infrastructure Features

  • Supported: API
  • Supported: Role-based workflow & approvals
  • Supported: Customizability
  • Supported: Integration with Salesforce.com
  • Supported: Integration with Microsoft Dynamics CRM
  • Supported: Integration with SugarCRM

Additional Features

  • Supported: Email Marketing
  • Supported: Lead Scoring
  • Supported: Website Visitor Tracking
  • Supported: Automated Programs (Trigger & Drip Campaigns)
  • Supported: Social Publishing
  • Supported: Reporting & Analytics
  • Supported: SEO
  • Supported: Forms
  • Supported: Events & Webinars

Act-On Screenshots

Screenshot of List Segmentation - Segmentation using behavioral, demographic and/or firmographic dataScreenshot of the Quickstart PageScreenshot of Landing Page Composer - landing pages are designed with a drag and drop function

Act-On Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android
Supported CountriesAvailable Internationally
Supported LanguagesEnglish, French, German, Spanish, Italian, Portuguese, Danish, Swedish, Norwegian, Finnish, Russian, Chinese, Japanese, Korean, Hindi, Thai, Arabic, Hebrew

Frequently Asked Questions

Act-On is an adaptive marketing platform designed to drive personal and purposeful multi-channel marketing. Its foci are inbound and outbound marketing, for enabling a tighter alignment with sales and turning data into actionable insights.

HubSpot Marketing Hub, Net-Results, and Salesforce Marketing Cloud are common alternatives for Act-On.

Reviewers rate WYSIWYG email editor and Dynamic content and Landing pages highest, with a score of 8.1.

The most common users of Act-On are from Mid-sized Companies (51-1,000 employees).

Act-On Customer Size Distribution

Consumers0%
Small Businesses (1-50 employees)29%
Mid-Size Companies (51-500 employees)67%
Enterprises (more than 500 employees)4%
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Comparisons

View all alternatives
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Reviews and Ratings

(407)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Intuitive User Interface: Users have found Act-On's user interface to be intuitive and easy to use, allowing them to complete tasks quickly. Several reviewers expressed this sentiment, highlighting the platform's user-friendly design that requires minimal training.

Flexible and Catering to Different Skill Levels: Act-On has been praised for its flexibility and ability to cater to users with different skill levels. Multiple reviewers commented on how the platform can accommodate both simple and complex campaigns, making it accessible for novice users while also providing advanced features for experienced marketers.

Robust List and Contact Management Capabilities: Act-On's robust list and contact management capabilities have been appreciated by users, enabling seamless communication within the platform. Many reviewers mentioned this as a positive aspect of Act-On, emphasizing its effectiveness in managing contacts and facilitating targeted marketing efforts.

Unintuitive and Confusing User Interface: Multiple users have expressed frustration with Act-On's user interface, finding it to be unintuitive, confusing, and difficult to navigate. Some reviewers mentioned difficulties in finding certain features and abilities, resulting in a time-intensive process.

Limited Customization Options: Several users have mentioned limitations in Act-On's customization options. Specifically, the form builder is considered somewhat difficult to use, with limited CSS customization available, requiring manual updates on every single form. Additionally, the landing page creator lacks flexibility in terms of design and layout.

Performance Issues: Users have reported experiencing slow and laggy performance when using Act-On. Edits often fail to save or are lost if left idle for a few minutes. These issues can significantly impact productivity and frustrate users trying to complete their tasks efficiently.

Users highly recommend Act-On for its ease of use and configurability, praising its resources, innovation, and accessibility. They suggest utilizing the available tools and resources provided by Act-On, such as training video courses, help documentation, and customer service. Users also appreciate Act-On's user-friendly interface and easy accessibility to information and tools.

Another common recommendation is to leverage Act-On's capabilities for email marketing. Users advise properly segmenting email lists and testing email blasts before sending. They find Act-On to be an excellent platform for personalization, targeting specific users, analytics, and automation.

Lastly, users recommend taking advantage of Act-On's support and return on investment. They suggest getting a demo, attending training sessions, and trying Act-On for a month or two to fully experience its benefits. Users find Act-On affordable and praise its fast interface for managing customer relations effectively.

In summary, the most common recommendations from users are to make full use of Act-On's resources and tools, leverage its capabilities for email marketing, and take advantage of the support and training provided to maximize the return on investment.

Attribute Ratings

Reviews

(101-125 of 219)
Companies can't remove reviews or game the system. Here's why
Nancy O'Connor | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
It is absolutely important to ask what features are included in the standard pricing during selection process. I've compared many systems and I've found that a lot of them have additional prices for features that should be standard in a marketing automation system, for example Sales insight. Another great question is time to implement. Within a month I was running complex programs in Act-On. Larger names sometimes take 6 months or longer to implement and you need a team to run them.
November 12, 2015

My take on Act-On

Brandon Taylor | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Act-On is a great tool for our needs so far. We've had it less than a year and we're already seeing the benefits of better lead tracking and nurturing. We've saved time and money by automating a number of tasks we haven't been able to manage effectively in the past. I look forward to learning more about how to optimize this software because I know it's capable of helping us become even more efficient.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
I think Act-On is great for increasing your ranking on Google. Since we started using Act-On, the company has ranked higher with specific keywords. If you are a small company with a small email list or social following, I don't know that Act-On is suited for your company. It seems to be more appropriate for a larger email list. I would say at least 5,000.
David Wank, DMD | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Reseller

*** 9/2015 update --> I dropped my review from a 9 to a 7 because I had a very frustrating time canceling. So make SURE you read your contract VERY VERY carefully regarding terms of billing and how much advanced notice you have to give for cancellation. It's a shame because I had very good experience with the company otherwise. ***

It's well suited for a business that has grown out of a "regular" email program such as MailChimp or Constant Contact. Those programs are great for what they do, but once you start to grow past simple drip campaigns and really want insight into what's going to on, then you need to take the next step. ALL marketing automation is expensive -- it just is. But Act-On really makes me feel like I'm running an enterprise -- but for a non-enterprise price.

Note: for those of you just starting -- you might not want to use Salesforce. It's expensive especially if you are small company. But just do yourself a favor and use Act-On with Salesforce. It will take time to understand why and how these two programs work together, but I think Salesforce is a fantastic complement to Act-On and just makes things easier.




August 17, 2015

Fantastic product!

Score 10 out of 10
Vetted Review
Verified User
The biggest benefit with Act-on are the upgrades and roll-outs of new features. They are open to listening to ideas and are always finding ways to improve the system and make it more powerful.
Glenn Munlawin | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
I have used Marketo and Pardot. Act-On is an easy-to-use interface where you do not have to be a HTML guru or coder. There is a lot of logic involved in setting up a marketing campaign for example, and all that has been built in to the easy of use. All the tabs in the interface are easy to read and understand versus other tools where you have to really search for it.
Score 10 out of 10
Vetted Review
Verified User
What CRM are you using? Depending on what CRM is being used, Act-On may or may not have built in integration and that is a key highlight/feature. How do your sales users send and track their emails? If they are not sending mass emails and only reach out to a limited number of prospects, tracking and mass email tools might not be as important.
Lisa L. Wendland | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Affordable marketing automation platform with superb list management, email campaign capabilities and intelligent lead tracking. Salesforce and webinar integration. Create landing pages without a tech team. Also features simplified lead scoring. Act-On saves budget by automating tasks you would otherwise do manually, such as sending follow up emails to leads after form submissions, manage marketing lists with completely customized fields,and generate email campaign and web traffic reports.
June 19, 2015

Act-on Review

Maggie Kenney | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
It was really helpful for us to have a conference call with my whole team who will be using Act-On because each of us use it in a different way so all the possible questions were covered during the few demos we had about the product.
Chad Stewart | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
This marketing automation software platform is easy to use and well equipped to handle the needs of many business industries and environments. Are you looking for a complete marketing automation platform? If you are looking for an inbound and outbound marketing tool then this is a great option. Are you looking for something more than just an email marketing system? This has a powerful feature set for business.
Liz Guinn | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
I think one of the key things with Act-On is that it can grow as your company grows. We first started off with the lowest number of contacts and realized real quickly the benefits of the system and immediately raised our number of contacts. There are several other systems out there that are very robust and offer more functions than Act-On. However, when comparing the systems, Act-On had what I needed to get started and until I need the other functions I am happy with Act-On. With that being said, Act-On is continuously adding new features and functions. They continually improve and that is one thing I love about working with them.
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