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Act-On

Act-On

Overview

What is Act-On?

Act-On is an adaptive marketing platform designed to drive personal and purposeful multi-channel marketing. Its foci are inbound and outbound marketing, for enabling a tighter alignment with sales and turning data into actionable insights.

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Recent Reviews

TrustRadius Insights

Intuitive User Interface: Users have found Act-On's user interface to be intuitive and easy to use, allowing them to complete tasks …
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Act-On review

10 out of 10
September 25, 2019
We are using Act-On to reach our customers through email blasting. We also use landing pages and forms to support our website. Currently …
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A great marketing tool

6 out of 10
May 11, 2019
Incentivized
Act-On is used by several departments. We use it for outbound and inbound marketing purposes. We also use it to score leads coming in for …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 26 features
  • WYSIWYG email editor (112)
    8.1
    81%
  • List management (111)
    8.1
    81%
  • Standard reports (112)
    8.1
    81%
  • Email deliverability reporting (112)
    8.1
    81%
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Pricing

View all pricing

Professional

$900

Cloud
per month (starts at 2,500 active contacts)

Enterprise

$2,000

Cloud
per month ( starts at 2,500 active contacts)

Entry-level set up fee?

  • Setup fee required
For the latest information on pricing, visithttp://www.act-on.com/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
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Product Demos

Act-On Software Demo

YouTube

Act On! Software Demo

YouTube

Act-On Software and Touchtown: Personalization and the Buyer’s Journey

YouTube
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Features

Email & Online Marketing

Using software to manage lists, send emails, automate email campaigns, and track results.

7.8
Avg 7.8

Lead Management

The process of tracking and managing prospective customers from lead generation to conversion.

8.1
Avg 7.7

Campaign Management

Users can schedule campaigns and/or events with reminders, announcements, etc.

7.5
Avg 7.6

Social Media Marketing

Using social media networks to help amplify marketing endeavors.

8.1
Avg 7.5

Reporting & Analytics

Users can report on and analyze usage, performance, ROI, and/or other metrics of success.

8.1
Avg 7.5

Platform & Infrastructure

Features related to platform-wide settings and structure, such as permissions, languages, integrations, customizations, etc.

7.9
Avg 7.6
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Product Details

What is Act-On?

Act-On is an adaptive marketing platform that drives personal and purposeful multi-channel marketing, that aims to spark better inbound and outbound marketing, enable a tighter alignment with sales, and turn user data into substance to act-on.

The vendor states their customers range from start-ups and fast-growing young companies to well-established enterprise institutions; from marketing teams in small and medium-sized businesses, to independent teams in large enterprise corporations. They use Act-On in many different ways to realize their marketing objectives.

Act-On Features

Email & Online Marketing Features

  • Supported: WYSIWYG email editor
  • Supported: Dynamic content
  • Supported: Ability to test dynamic content
  • Supported: Landing pages
  • Supported: A/B testing
  • Supported: Mobile optimization
  • Supported: Email deliverability reporting
  • Supported: List management
  • Supported: Triggered drip sequences

Lead Management Features

  • Supported: Lead nurturing automation
  • Supported: Lead scoring and grading
  • Supported: Data quality management
  • Supported: Automated sales alerts and tasks

Campaign Management Features

  • Supported: Event/webinar marketing

Social Media Marketing Features

  • Supported: Social sharing and campaigns
  • Supported: Social profile integration

Reporting & Analytics Features

  • Supported: Dashboards
  • Supported: Standard reports
  • Supported: Custom reports

Platform & Infrastructure Features

  • Supported: API
  • Supported: Role-based workflow & approvals
  • Supported: Customizability
  • Supported: Integration with Salesforce.com
  • Supported: Integration with Microsoft Dynamics CRM
  • Supported: Integration with SugarCRM

Additional Features

  • Supported: Email Marketing
  • Supported: Lead Scoring
  • Supported: Website Visitor Tracking
  • Supported: Automated Programs (Trigger & Drip Campaigns)
  • Supported: Social Publishing
  • Supported: Reporting & Analytics
  • Supported: SEO
  • Supported: Forms
  • Supported: Events & Webinars

Act-On Screenshots

Screenshot of List Segmentation - Segmentation using behavioral, demographic and/or firmographic dataScreenshot of the Quickstart PageScreenshot of Landing Page Composer - landing pages are designed with a drag and drop function

Act-On Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android
Supported CountriesAvailable Internationally
Supported LanguagesEnglish, French, German, Spanish, Italian, Portuguese, Danish, Swedish, Norwegian, Finnish, Russian, Chinese, Japanese, Korean, Hindi, Thai, Arabic, Hebrew

Frequently Asked Questions

Act-On is an adaptive marketing platform designed to drive personal and purposeful multi-channel marketing. Its foci are inbound and outbound marketing, for enabling a tighter alignment with sales and turning data into actionable insights.

HubSpot Marketing Hub, Net-Results, and Salesforce Marketing Cloud are common alternatives for Act-On.

Reviewers rate WYSIWYG email editor and Dynamic content and Landing pages highest, with a score of 8.1.

The most common users of Act-On are from Mid-sized Companies (51-1,000 employees).

Act-On Customer Size Distribution

Consumers0%
Small Businesses (1-50 employees)29%
Mid-Size Companies (51-500 employees)67%
Enterprises (more than 500 employees)4%
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Comparisons

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Reviews and Ratings

(407)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Intuitive User Interface: Users have found Act-On's user interface to be intuitive and easy to use, allowing them to complete tasks quickly. Several reviewers expressed this sentiment, highlighting the platform's user-friendly design that requires minimal training.

Flexible and Catering to Different Skill Levels: Act-On has been praised for its flexibility and ability to cater to users with different skill levels. Multiple reviewers commented on how the platform can accommodate both simple and complex campaigns, making it accessible for novice users while also providing advanced features for experienced marketers.

Robust List and Contact Management Capabilities: Act-On's robust list and contact management capabilities have been appreciated by users, enabling seamless communication within the platform. Many reviewers mentioned this as a positive aspect of Act-On, emphasizing its effectiveness in managing contacts and facilitating targeted marketing efforts.

Unintuitive and Confusing User Interface: Multiple users have expressed frustration with Act-On's user interface, finding it to be unintuitive, confusing, and difficult to navigate. Some reviewers mentioned difficulties in finding certain features and abilities, resulting in a time-intensive process.

Limited Customization Options: Several users have mentioned limitations in Act-On's customization options. Specifically, the form builder is considered somewhat difficult to use, with limited CSS customization available, requiring manual updates on every single form. Additionally, the landing page creator lacks flexibility in terms of design and layout.

Performance Issues: Users have reported experiencing slow and laggy performance when using Act-On. Edits often fail to save or are lost if left idle for a few minutes. These issues can significantly impact productivity and frustrate users trying to complete their tasks efficiently.

Users highly recommend Act-On for its ease of use and configurability, praising its resources, innovation, and accessibility. They suggest utilizing the available tools and resources provided by Act-On, such as training video courses, help documentation, and customer service. Users also appreciate Act-On's user-friendly interface and easy accessibility to information and tools.

Another common recommendation is to leverage Act-On's capabilities for email marketing. Users advise properly segmenting email lists and testing email blasts before sending. They find Act-On to be an excellent platform for personalization, targeting specific users, analytics, and automation.

Lastly, users recommend taking advantage of Act-On's support and return on investment. They suggest getting a demo, attending training sessions, and trying Act-On for a month or two to fully experience its benefits. Users find Act-On affordable and praise its fast interface for managing customer relations effectively.

In summary, the most common recommendations from users are to make full use of Act-On's resources and tools, leverage its capabilities for email marketing, and take advantage of the support and training provided to maximize the return on investment.

Attribute Ratings

Reviews

(126-150 of 219)
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Score 9 out of 10
Vetted Review
Verified User
Act-On is excellent for smaller companies, or those looking to start small with Marketing Automation and grow. Customer Support is very helpful, so you don't have to have a lot of knowledge or skill to start with Act-On. You also have a personal support representative to meet with you consistently and help guide your use of Act-On and all that it has to offer, helping you get the most out of the software. We have found this resource to be very good.
Tom Grissinger | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
I reviewed many different systems (Oracle, Pardot, Marketo, Eloqua, etc.), I found most seemed to offer pretty much the same stuff. The Eloqua rep didn't want to give us the time of day. We talked to an inside sales rep who was great. With my sales background, I gave him all the qualifying info he needed. The Eloqua sales manager made him go back and ask me more questions giving the impression, I wasn't worth his time. When we finally did talk to him, I was so put off by his attitude of "prove to me you are worth my time", it just wasn't worth exploring it further for us.

There were only some minor differences between all the products - mostly how they did things. I narrowed it down to Pardot and Act-On. Both seemed easier to use and didn't come with a reputation of being challenging to use. Ease of use - CRUCIAL.... How much time will you have to use these systems? You need something you can quickly figure out and use.

What did vary? Support.

How soon can I get help?

With Pardot, you fill out a form and they get back in one day. Still good service compared to other providers. I've used Oracle and they sometimes didn't get back to me until days later. I've been told by Pardot users that they use to be like Act-On in terms of answering the calls...but now that SalesForce.com owns them, you fill out a form to get support. Imagine you are in the middle of completing an email and you have a little question that is stopping you from getting it done.

With Act-On, they pick up the phone and the rep instantly resolved my question. Here, call their toll free number and try it out: (844) 336-3191.

Their support is friendly, knowledgable, based in California and were not going to let me go until they resolved my question and even made suggestions. In one case, the guy uploaded my email for me and then showed me how he did it.
June 16, 2015

Act-On is a Winner!

Score 10 out of 10
Vetted Review
Verified User
Act-On has greatly improved reporting and continues to enhance or develop features to make it more user-friendly and more competitive with the larger automated marketing tools. Their technical support is amazing and our dedicated account manager is always available to field questions and assist us! We have grown along with Act-On over the last few years and they continue to treat their customers as #1 priority.

Jim Lovelady | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
One of our key questions related to CRM integration. Not only is the integration with Salesforce seamless, but, we discovered that Act-On software is "native" to several other technologies used by our business making our choice to work with Act-On a very easy one.
Beth Dean | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Though Act-On is easy to use on my end, there are some areas where I could see it being difficult for those who aren't tech-savvy. It's a bit heavy for those who are after simply email blasting capability alone. I would recommend this to companies who really want to take their digital marketing and prospect engagement to the next level and have the expertise on staff to do it.
Score 10 out of 10
Vetted Review
Verified User
Act-On is a great service for tracking website and digital marketing campaign activity that integrates well with Salesforce CRM and webinar software (GoToMeeting, WebEx). I personally think their landing pages are very limited from a design perspective, but Act-On is a great tool that saves time and their interface is easy to use and will help any marketing department improve productivity.
Kate Puetz | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
I think Act-On is a great tool for lead nurturing. However, because of the cost and size of our database, it isn't necessarily the most economical tool for prospecting (ie. identifying leads, etc.) So, I would encourage anyone looking into Act-On for a small business (small budget) or large database to really identify what their goals are before picking a platform like Act-On. If you have budget restraints but a huge database you're prospecting, you might want to consider other options or using Act-On only as the lead nurturing portion of your email marketing process.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
This is very much geared towards email marketing. If you would prefer a fully integrated marketing platform, this isn't the solution for you. This is instead a great tool to use as part of marketers toolkit, along with a good CMS, social media manager, etc.)
Kimberly Kitchen | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
If your sales team uses Salesforce, I imagine Act-On will be the best option because of the ease of integration. I would say it isn't well-suited for someone who doesn't know their way around html code for emails. I've used other email marketing tools that are easier drag-and-drop templates but Act-On is more robust and you'll need to dive into the html to get your fonts and spacing just right.
Mark Jacoby | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
From set up to implementation, including transfer of contacts - [everything] was simple and the support was fantastic. Having no experience with marketing automation I found the team and training at Act-On to everything I needed to get started.
Dan Brockway | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Act-On is awesome at managing email campaigns and tracking website visitors. We've used it a little in tracking webinar campaigns and it's convenient that it includes that integration. Unfortunately we use an off brand CRM system so we don't get the benefit of direct CRM integration. That said, Act-On does provide a mechanism for automatically transferring the contact data so we can import it into our CRM. Not ideal, but a good solution given our CRM system.
March 18, 2015

Spot On, Act-On!

Score 10 out of 10
Vetted Review
Verified User
This is best for small-to-mid-sized companies, as it's much more affordable than some other automation solutions out there, but doesn't sacrifice the functionality that makes marketing automation software so useful. The customer service there is friendly, willing to answer questions no matter how stupid they seem and offering tips to get the most out of your efforts.
March 18, 2015

Act On user

Alan Bradford | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Act-On is very suited for established large companies. It does not have a lot of "new web" type look and feel, so should be very familiar to most users.
Deb Puku | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
When we first learned about Act-On, we thought it was too much for our needs. Little did we know of all the ways we could use the product to our benefit. Now it's an integral part of our sales and marketing, to our partnerships with affiliates and to our customer base. We didn't anticipate that in the beginning, but it was very easy to grow into.
Catheline Shin | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Act-On is great if you are a small to mid-size company looking to maximize your marketing spend. It is well-priced and excellent value --it's based on your list send rather than your database size or users etc. I have auditioned many providers including Silverpop, Marketo, Eloqua, and Lyris and it was definitely a Goldilocks and the three bears for me. Too many features, too few features, and just right.
Lauren Franco | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Act-On made the most sense for our organization based on several different factors. We understood our own internal capabilities and what resources we were able and willing to dedicate to this platform. Before purchasing a marketing automation tool you must identify a budget and how you will use the features offered at each price point. Just because you might be able to afford more functionality doesn't mean it's a good deal if you're not going to use it. Act-On was the perfect balance for us and has enabled us to do what we needed to accomplish.
Steve Wilson | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
If you are looking for an agile product that can quickly adapt to your needs, Act-On is a great choice. I had limited knowledge of marketing automation tools prior to this engagement, but the intuitive software and excellent support has made it easy.
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