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Act-On

Act-On

Overview

What is Act-On?

Act-On is an adaptive marketing platform designed to drive personal and purposeful multi-channel marketing. Its foci are inbound and outbound marketing, for enabling a tighter alignment with sales and turning data into actionable insights.

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Recent Reviews

TrustRadius Insights

Intuitive User Interface: Users have found Act-On's user interface to be intuitive and easy to use, allowing them to complete tasks …
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Act-On review

10 out of 10
September 25, 2019
We are using Act-On to reach our customers through email blasting. We also use landing pages and forms to support our website. Currently …
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A great marketing tool

6 out of 10
May 11, 2019
Incentivized
Act-On is used by several departments. We use it for outbound and inbound marketing purposes. We also use it to score leads coming in for …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 26 features
  • WYSIWYG email editor (112)
    8.1
    81%
  • List management (111)
    8.1
    81%
  • Standard reports (112)
    8.1
    81%
  • Email deliverability reporting (112)
    8.1
    81%
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Pricing

View all pricing

Professional

$900

Cloud
per month (starts at 2,500 active contacts)

Enterprise

$2,000

Cloud
per month ( starts at 2,500 active contacts)

Entry-level set up fee?

  • Setup fee required
For the latest information on pricing, visithttp://www.act-on.com/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
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Product Demos

Act-On Software Demo

YouTube

Act On! Software Demo

YouTube

Act-On Software and Touchtown: Personalization and the Buyer’s Journey

YouTube
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Features

Email & Online Marketing

Using software to manage lists, send emails, automate email campaigns, and track results.

7.8
Avg 7.8

Lead Management

The process of tracking and managing prospective customers from lead generation to conversion.

8.1
Avg 7.7

Campaign Management

Users can schedule campaigns and/or events with reminders, announcements, etc.

7.5
Avg 7.6

Social Media Marketing

Using social media networks to help amplify marketing endeavors.

8.1
Avg 7.5

Reporting & Analytics

Users can report on and analyze usage, performance, ROI, and/or other metrics of success.

8.1
Avg 7.5

Platform & Infrastructure

Features related to platform-wide settings and structure, such as permissions, languages, integrations, customizations, etc.

7.9
Avg 7.6
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Product Details

What is Act-On?

Act-On is an adaptive marketing platform that drives personal and purposeful multi-channel marketing, that aims to spark better inbound and outbound marketing, enable a tighter alignment with sales, and turn user data into substance to act-on.

The vendor states their customers range from start-ups and fast-growing young companies to well-established enterprise institutions; from marketing teams in small and medium-sized businesses, to independent teams in large enterprise corporations. They use Act-On in many different ways to realize their marketing objectives.

Act-On Features

Email & Online Marketing Features

  • Supported: WYSIWYG email editor
  • Supported: Dynamic content
  • Supported: Ability to test dynamic content
  • Supported: Landing pages
  • Supported: A/B testing
  • Supported: Mobile optimization
  • Supported: Email deliverability reporting
  • Supported: List management
  • Supported: Triggered drip sequences

Lead Management Features

  • Supported: Lead nurturing automation
  • Supported: Lead scoring and grading
  • Supported: Data quality management
  • Supported: Automated sales alerts and tasks

Campaign Management Features

  • Supported: Event/webinar marketing

Social Media Marketing Features

  • Supported: Social sharing and campaigns
  • Supported: Social profile integration

Reporting & Analytics Features

  • Supported: Dashboards
  • Supported: Standard reports
  • Supported: Custom reports

Platform & Infrastructure Features

  • Supported: API
  • Supported: Role-based workflow & approvals
  • Supported: Customizability
  • Supported: Integration with Salesforce.com
  • Supported: Integration with Microsoft Dynamics CRM
  • Supported: Integration with SugarCRM

Additional Features

  • Supported: Email Marketing
  • Supported: Lead Scoring
  • Supported: Website Visitor Tracking
  • Supported: Automated Programs (Trigger & Drip Campaigns)
  • Supported: Social Publishing
  • Supported: Reporting & Analytics
  • Supported: SEO
  • Supported: Forms
  • Supported: Events & Webinars

Act-On Screenshots

Screenshot of List Segmentation - Segmentation using behavioral, demographic and/or firmographic dataScreenshot of the Quickstart PageScreenshot of Landing Page Composer - landing pages are designed with a drag and drop function

Act-On Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android
Supported CountriesAvailable Internationally
Supported LanguagesEnglish, French, German, Spanish, Italian, Portuguese, Danish, Swedish, Norwegian, Finnish, Russian, Chinese, Japanese, Korean, Hindi, Thai, Arabic, Hebrew

Frequently Asked Questions

Act-On is an adaptive marketing platform designed to drive personal and purposeful multi-channel marketing. Its foci are inbound and outbound marketing, for enabling a tighter alignment with sales and turning data into actionable insights.

HubSpot Marketing Hub, Net-Results, and Salesforce Marketing Cloud are common alternatives for Act-On.

Reviewers rate WYSIWYG email editor and Dynamic content and Landing pages highest, with a score of 8.1.

The most common users of Act-On are from Mid-sized Companies (51-1,000 employees).

Act-On Customer Size Distribution

Consumers0%
Small Businesses (1-50 employees)29%
Mid-Size Companies (51-500 employees)67%
Enterprises (more than 500 employees)4%
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Comparisons

View all alternatives
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Reviews and Ratings

(407)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Intuitive User Interface: Users have found Act-On's user interface to be intuitive and easy to use, allowing them to complete tasks quickly. Several reviewers expressed this sentiment, highlighting the platform's user-friendly design that requires minimal training.

Flexible and Catering to Different Skill Levels: Act-On has been praised for its flexibility and ability to cater to users with different skill levels. Multiple reviewers commented on how the platform can accommodate both simple and complex campaigns, making it accessible for novice users while also providing advanced features for experienced marketers.

Robust List and Contact Management Capabilities: Act-On's robust list and contact management capabilities have been appreciated by users, enabling seamless communication within the platform. Many reviewers mentioned this as a positive aspect of Act-On, emphasizing its effectiveness in managing contacts and facilitating targeted marketing efforts.

Unintuitive and Confusing User Interface: Multiple users have expressed frustration with Act-On's user interface, finding it to be unintuitive, confusing, and difficult to navigate. Some reviewers mentioned difficulties in finding certain features and abilities, resulting in a time-intensive process.

Limited Customization Options: Several users have mentioned limitations in Act-On's customization options. Specifically, the form builder is considered somewhat difficult to use, with limited CSS customization available, requiring manual updates on every single form. Additionally, the landing page creator lacks flexibility in terms of design and layout.

Performance Issues: Users have reported experiencing slow and laggy performance when using Act-On. Edits often fail to save or are lost if left idle for a few minutes. These issues can significantly impact productivity and frustrate users trying to complete their tasks efficiently.

Users highly recommend Act-On for its ease of use and configurability, praising its resources, innovation, and accessibility. They suggest utilizing the available tools and resources provided by Act-On, such as training video courses, help documentation, and customer service. Users also appreciate Act-On's user-friendly interface and easy accessibility to information and tools.

Another common recommendation is to leverage Act-On's capabilities for email marketing. Users advise properly segmenting email lists and testing email blasts before sending. They find Act-On to be an excellent platform for personalization, targeting specific users, analytics, and automation.

Lastly, users recommend taking advantage of Act-On's support and return on investment. They suggest getting a demo, attending training sessions, and trying Act-On for a month or two to fully experience its benefits. Users find Act-On affordable and praise its fast interface for managing customer relations effectively.

In summary, the most common recommendations from users are to make full use of Act-On's resources and tools, leverage its capabilities for email marketing, and take advantage of the support and training provided to maximize the return on investment.

Attribute Ratings

Reviews

(151-175 of 219)
Companies can't remove reviews or game the system. Here's why
Kristen Aucoin | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
If you are looking for a company to execute e-mail marketing campaigns to large amounts of customers, Act-On is great. The reporting tools are also pretty good, and the support is great. The templating is easy to use and fairly basic, but my team creates basic codes and not any intense CSS templates.
Score 10 out of 10
Vetted Review
Verified User
Act-On is great for small and mid-sized businesses or larger enterprises that are focused on sales enablement. The price and functionality are wonderful for companies with 1-1,000 or so employees, but if you are a Fortune 500 company or have dozens of marketing headcount you will probably want to look into Eloqua or Marketo.
Nini Diana | TrustRadius Reviewer
Score 5 out of 10
Vetted Review
Verified User
Incentivized
Act-On is best for small B2B communication. I really don't think it's appropriate for large-scale B2B communications, though it does have the SFDC integration. In terms of really enhanced features, though, it's a smaller player. However, its relatively simple interface works well for small companies and is easy to manage in-house.
Carrie Scheetz | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Get as familiar as possible with Marketing Automation if you're new to the world. Make sure you understand what you need Act-On to work with, how it will operate and integrate with your CRM system. Don't just think about the capabilities you need at that moment, try to see what you'll need down the road to fully understand and appreciate all of the features that Act-On has to offer and how it will work best for you and your company's marketing efforts.
December 01, 2014

My experience with Act-On

Marcus Crellin | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Act-On has really made a difference to our business. Their advice and implementation of automated email responses made a change in converting non paying members into premium customers at a low cost to the company. I would not hesitate to recommend them.
Score 10 out of 10
Vetted Review
Verified User
They have a great product and offer great value. The product doesn't have all the bells and whistles that some of the larger automation platforms have, but it's significantly less costly, and they have all the things you really need.
Score 8 out of 10
Vetted Review
Verified User
If you have a lot of experience using automated programs, you may find Act-On to be a bit too simple for you. Act-On is perfect for those companies who are implementing an automated marketing platform for the first time, or whose users do not have a lot of experience. Act-On is also very well suited to companies who use WebEx for webinars, since the integration is very useful.
John Bersentes | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Use of Act-On for government clients as needing to be compliant to the paper work reduction act could be problematic should the need to address use of cookie based tracking warrant consideration. For commercial users that wish to leverage the benefits of an inbound marketing automation platform - it is solid and the flexible monthly terms provides a great option for the novice user like myself.
October 09, 2014

Like Minded

Steve Peterson | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
We are a start-up so I use the expression of Act-On and our company were "like minded". The ACT-On solution spoke to a company that had no previous marketing experience.
October 09, 2014

Act-On is a Class Act

Nannette Nolan | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
I use Act-On every day and can hardly image a time before Act-On. We use it as one of our main communication tools and monitor our marketing activities. Again, I don't tend to use its social media schedule and insight tools mostly because Hootsuite has filled in that space nicely. I can't honestly think of any circumstances in which I wouldn't use Act-On generally. I wouldn't use their tools for blog pages but could conceivably create a micro site if needed. We also don't use them as an event registration because we have a membership platform that we have to tie into and so have not as yet explored that option but might in the future.
Farrah Raine Bannister | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Have your program goals laid out prior to starting implementation; it makes it easier to proceed with the integration instead of having to analyze and make those decisions WHILE you are setting up. Understand your data flow and the “buyer journey” before you start clicking, it will make the whole process a lot smoother.
Kaylee Goldhammer | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
As all companies are unique, I have found continued success with Act-On's ability to find solutions to problems that are most likely only experienced in our instance. Even though the software is easy to use, it's capable to become complex in order to better fit our exact needs.
Michael Artinger | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Act-On is an ideal solution for small to mid-sized companies with lean marketing teams that don't have a lot of resources to set-up a system. Since we focus on content marketing using high quality, thought-leader materials (white papers, presentations, etc.), I can't speak to the integration with social, SEO optimization or ad-words. The sales process was very low pressure, and they really wanted to understand our business model and how the system would address our specific marketing requirements.
Score 9 out of 10
Vetted Review
Verified User
While smaller companies would probably benefit from the social media tools, larger organizations most likely already have more robust programs in place so won't utilize it. I recommend asking about compatibility with your CRM, specifying cloud based or premises based. The more complex your sales structure, the more questions you should ask around their accessibility and visibility into your marketing activities. You should explain the ways you'd like to utilize Act-On and then ask for a Customer Success Manager that will be knowledgeable in those areas and able to support you in the way you will need.
Score 10 out of 10
Vetted Review
Verified User
The system is easy to pick up, but difficult to master. I say it's difficult, only because there are so many options and so much customization. To choose Act-On is to have a completely customizable system, so be prepared to play around with it first before implementing campaigns on a mass scale.

It's better suited for smaller campaigns (in the 100 to 10,000 send range), but works effectively on large [campaigns] as well. Make sure you target your audience.
Paul Booyens | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Can it deliver industry level marketing automation solutions at a cost effective price? Can it integrate with other online tools eg Cisco Webex? Can our current employees use the product and become power users? Is there knowledgable support for the product? Can we get meaningful reporting from Acton? We found a positive answer to all of these questions with Act-On.
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