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Act-On

Act-On

Overview

What is Act-On?

Act-On is an adaptive marketing platform designed to drive personal and purposeful multi-channel marketing. Its foci are inbound and outbound marketing, for enabling a tighter alignment with sales and turning data into actionable insights.

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Recent Reviews

TrustRadius Insights

Intuitive User Interface: Users have found Act-On's user interface to be intuitive and easy to use, allowing them to complete tasks …
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Act-On review

10 out of 10
September 25, 2019
We are using Act-On to reach our customers through email blasting. We also use landing pages and forms to support our website. Currently …
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A great marketing tool

6 out of 10
May 11, 2019
Incentivized
Act-On is used by several departments. We use it for outbound and inbound marketing purposes. We also use it to score leads coming in for …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 26 features
  • WYSIWYG email editor (112)
    8.1
    81%
  • List management (111)
    8.1
    81%
  • Standard reports (112)
    8.1
    81%
  • Email deliverability reporting (112)
    8.1
    81%
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Pricing

View all pricing

Professional

$900

Cloud
per month (starts at 2,500 active contacts)

Enterprise

$2,000

Cloud
per month ( starts at 2,500 active contacts)

Entry-level set up fee?

  • Setup fee required
For the latest information on pricing, visithttp://www.act-on.com/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
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Product Demos

Act-On Software Demo

YouTube

Act On! Software Demo

YouTube

Act-On Software and Touchtown: Personalization and the Buyer’s Journey

YouTube
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Features

Email & Online Marketing

Using software to manage lists, send emails, automate email campaigns, and track results.

7.8
Avg 7.8

Lead Management

The process of tracking and managing prospective customers from lead generation to conversion.

8.1
Avg 7.7

Campaign Management

Users can schedule campaigns and/or events with reminders, announcements, etc.

7.5
Avg 7.6

Social Media Marketing

Using social media networks to help amplify marketing endeavors.

8.1
Avg 7.5

Reporting & Analytics

Users can report on and analyze usage, performance, ROI, and/or other metrics of success.

8.1
Avg 7.5

Platform & Infrastructure

Features related to platform-wide settings and structure, such as permissions, languages, integrations, customizations, etc.

7.9
Avg 7.6
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Product Details

What is Act-On?

Act-On is an adaptive marketing platform that drives personal and purposeful multi-channel marketing, that aims to spark better inbound and outbound marketing, enable a tighter alignment with sales, and turn user data into substance to act-on.

The vendor states their customers range from start-ups and fast-growing young companies to well-established enterprise institutions; from marketing teams in small and medium-sized businesses, to independent teams in large enterprise corporations. They use Act-On in many different ways to realize their marketing objectives.

Act-On Features

Email & Online Marketing Features

  • Supported: WYSIWYG email editor
  • Supported: Dynamic content
  • Supported: Ability to test dynamic content
  • Supported: Landing pages
  • Supported: A/B testing
  • Supported: Mobile optimization
  • Supported: Email deliverability reporting
  • Supported: List management
  • Supported: Triggered drip sequences

Lead Management Features

  • Supported: Lead nurturing automation
  • Supported: Lead scoring and grading
  • Supported: Data quality management
  • Supported: Automated sales alerts and tasks

Campaign Management Features

  • Supported: Event/webinar marketing

Social Media Marketing Features

  • Supported: Social sharing and campaigns
  • Supported: Social profile integration

Reporting & Analytics Features

  • Supported: Dashboards
  • Supported: Standard reports
  • Supported: Custom reports

Platform & Infrastructure Features

  • Supported: API
  • Supported: Role-based workflow & approvals
  • Supported: Customizability
  • Supported: Integration with Salesforce.com
  • Supported: Integration with Microsoft Dynamics CRM
  • Supported: Integration with SugarCRM

Additional Features

  • Supported: Email Marketing
  • Supported: Lead Scoring
  • Supported: Website Visitor Tracking
  • Supported: Automated Programs (Trigger & Drip Campaigns)
  • Supported: Social Publishing
  • Supported: Reporting & Analytics
  • Supported: SEO
  • Supported: Forms
  • Supported: Events & Webinars

Act-On Screenshots

Screenshot of List Segmentation - Segmentation using behavioral, demographic and/or firmographic dataScreenshot of the Quickstart PageScreenshot of Landing Page Composer - landing pages are designed with a drag and drop function

Act-On Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android
Supported CountriesAvailable Internationally
Supported LanguagesEnglish, French, German, Spanish, Italian, Portuguese, Danish, Swedish, Norwegian, Finnish, Russian, Chinese, Japanese, Korean, Hindi, Thai, Arabic, Hebrew

Frequently Asked Questions

Act-On is an adaptive marketing platform designed to drive personal and purposeful multi-channel marketing. Its foci are inbound and outbound marketing, for enabling a tighter alignment with sales and turning data into actionable insights.

HubSpot Marketing Hub, Net-Results, and Salesforce Marketing Cloud are common alternatives for Act-On.

Reviewers rate WYSIWYG email editor and Dynamic content and Landing pages highest, with a score of 8.1.

The most common users of Act-On are from Mid-sized Companies (51-1,000 employees).

Act-On Customer Size Distribution

Consumers0%
Small Businesses (1-50 employees)29%
Mid-Size Companies (51-500 employees)67%
Enterprises (more than 500 employees)4%
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Comparisons

View all alternatives
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Reviews and Ratings

(407)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Intuitive User Interface: Users have found Act-On's user interface to be intuitive and easy to use, allowing them to complete tasks quickly. Several reviewers expressed this sentiment, highlighting the platform's user-friendly design that requires minimal training.

Flexible and Catering to Different Skill Levels: Act-On has been praised for its flexibility and ability to cater to users with different skill levels. Multiple reviewers commented on how the platform can accommodate both simple and complex campaigns, making it accessible for novice users while also providing advanced features for experienced marketers.

Robust List and Contact Management Capabilities: Act-On's robust list and contact management capabilities have been appreciated by users, enabling seamless communication within the platform. Many reviewers mentioned this as a positive aspect of Act-On, emphasizing its effectiveness in managing contacts and facilitating targeted marketing efforts.

Unintuitive and Confusing User Interface: Multiple users have expressed frustration with Act-On's user interface, finding it to be unintuitive, confusing, and difficult to navigate. Some reviewers mentioned difficulties in finding certain features and abilities, resulting in a time-intensive process.

Limited Customization Options: Several users have mentioned limitations in Act-On's customization options. Specifically, the form builder is considered somewhat difficult to use, with limited CSS customization available, requiring manual updates on every single form. Additionally, the landing page creator lacks flexibility in terms of design and layout.

Performance Issues: Users have reported experiencing slow and laggy performance when using Act-On. Edits often fail to save or are lost if left idle for a few minutes. These issues can significantly impact productivity and frustrate users trying to complete their tasks efficiently.

Users highly recommend Act-On for its ease of use and configurability, praising its resources, innovation, and accessibility. They suggest utilizing the available tools and resources provided by Act-On, such as training video courses, help documentation, and customer service. Users also appreciate Act-On's user-friendly interface and easy accessibility to information and tools.

Another common recommendation is to leverage Act-On's capabilities for email marketing. Users advise properly segmenting email lists and testing email blasts before sending. They find Act-On to be an excellent platform for personalization, targeting specific users, analytics, and automation.

Lastly, users recommend taking advantage of Act-On's support and return on investment. They suggest getting a demo, attending training sessions, and trying Act-On for a month or two to fully experience its benefits. Users find Act-On affordable and praise its fast interface for managing customer relations effectively.

In summary, the most common recommendations from users are to make full use of Act-On's resources and tools, leverage its capabilities for email marketing, and take advantage of the support and training provided to maximize the return on investment.

Attribute Ratings

Reviews

(26-50 of 219)
Companies can't remove reviews or game the system. Here's why
Dave Moll | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Incentivized
Act-On is great for companies who have multiple people managing marketing and sales programs. Each person will get their own log in and access to certain (or all) areas of the software. Alerts can be created when prospects reach certain stages of programs which means marketers don't need to constantly monitor lead scores or anything like that. Also, designers can log in and create landing pages, copywriters can login in and upload content and managers can login and build programs. There's no stepping on each other's work either. Team management is very good. Act-On is also great if you have multiple customer profiles. Act-On allows you to create programs designed to capture many leads across your customer profile.

Act-On would be overkill for the small B2C client. A small business that uses email to manage newsletters and product announcements will find Act-On to be much, much more than they need. Act-On can certainly do these things but so can MailChimp at a much lower price point. There would be many features in Act-On that this client simply would never use.

If your company uses a custom CRM, Act-On won't be the best fit. I imagine you would need to hire a developer (or commit an in-house developer) to a large project of integrating your CRM with Act-On. Otherwise, you'll be importing and exporting list data on a regular basis.
Maria Carver | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Automating workflows to target an audience, or in receiving feedback is a big time saver. Helps to increase efficiency and saves time for more productive work. Report generation is very helpful when sharing with the top management to help them analyze and take business decisions driven by data. Automation takes quite some effort and time to be put in place.
Christian Banach | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User
Incentivized
Act-On is well suited for activating complex automated email programs but requires a significant investment of time to learn the platform. Act-On is not well-suited for basic email campaigns since the set-up process and capabilities are complex.
Fedor Paretsky | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Incentivized
If you have an existing CRM system, like Microsoft 365, you can integrate campaign automation with Act-On, and then it is worth most of the time it takes to get less-experienced employees on-boarded. In other cases that require more minimal use, the on-boarding may be too lengthy. In that case, it may be better-suited to choose a different SaaS that tracks campaign, ROI, lead scoring, etc.
Brittney Collier | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Incentivized
I would definitely use Act-On if you’re a marketing team that supports a sales team and does a lot of client sales/up-selling. The platform does a great job at engaging a currently existing set of customers and prospects. However, I wouldn’t recommend this for companies seeking to expand their customer base. You would be better off using SEO tools to attract people to your website.
Score 7 out of 10
Vetted Review
Verified User
Incentivized
If you have a centralized marketing structure and a robust CRM platform to do all the things Act-On cannot, Act-On is a great tool for all your email and webinar outreach. Although the design capabilities are limited with the WYSIWYG and therefore the emails don't look pretty, the tool is every easy to use and allows you to reach a large audience in any way you want to segment that audience.
Sam Nedimyer | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Act-On is perfect for companies that share similar goals/missions as us at LeagueApps, or as Act-On. If you're looking to join a true partnership with a marketing automation company that actually cares about your growth, look no further.
October 21, 2016

It's like they know us.

Lydia Fine | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Appropriate for: small to medium size shops without majorly sophisticated email marketing needs, it's perfect. We may outgrow Act-On in 4-5 years, but it was exactly what we needed to get to the next level in automation and functionality.
Sue Maldonado | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
I think Act-On would work equally well for small to large companies. If you are less confident or experienced in automation and funneling, Act-On genuinely invests in the expertise to guide and support you so you can be continually learning and developing your skills and application for the platform. You never feel you are in the deep end.
Meghan Fleming | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Act-On is a great tool both for marketing novices and experts. It's highly performant but also easy to use. I was brand new to marketing automation when we implemented Act-On, but by starting with the essential features and gradually learning the more advanced ones, I quickly mastered it. Aside from reporting, there aren't any features that it lacks.
Johanna Adolfsson | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
I think it's a great platform to get started with, it's easy to manage things by yourself and you therefore can decrease your dependence on an (expensive) third party. For us who have an IT department in house as well as a content team it's been working great to be able to manage the majority of the setup on our own, However, don't hesitate to use additional services since this can really give you a boost forward.
Stephanie Dowell | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Act-On is great! It works well, is easy to use and updates are frequent and well planned. Their customer support is excellent and always available so you don't have to stop your work and wait for an answer. The integration with a number of CRMs makes the software of value not only to the marketing department but to sales also.
Eric Kinaitis, MBA | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
It proves to be an excellent tool. I come across mistakes other email marketers do and think "That wouldn't have happened if you were using Act-On." It's only failing is in what I would call proactive support. There are so many features that occasional efforts to try and educate me on one or the other would be useful.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
I am a big fan of Act-On. It works well and it is easy to use. Creating the segments is very easy. It also does a great job of sending out the automated messages and letting you know if there are any issues at any time. It is great for companies that are looking for a robust system without having to pay a tremendous amount of money. It has most of the bells and whistles of the larger competitors without the price.
Francisco Ryder | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
ResellerIncentivized
With Act-On your website is not only a brochure but a really important touchpoint, where you will need to have a content strategy in place in order to provide the relevant information. Also, It is a tool that brings greater interaction between sales and marketing departments working together for the same purpose. The sales team will want to share their leads and the marketing team will want to understand the entire process until close. Both see benefits of doing that. In order to get success on a marketing automation project you need to have the correct number of people to provide content and a CRM in place to share the information with your sales team.
Marc Laughlin | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Act-On is a straightforward automated marketing platform that, with their support team will serve a small to medium sized business well. The dedicated support team and their Act-On University training site are useful resources for getting started.
Harold Klaassen | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Reseller
If you are not familiar with Marketing Automation, you should consider whether you have the resources to manage a platform and your content. You do not have to be a techy to work with Act-On, however some HTML and CSS skills come in handy. With Act-On you are up and running in no time. When connecting with a different CRM such as Salesforce, NetSuite, Dynamics or other native integrations, you will learn that Act-On provides all the APIs you need and more importantly all the support you will need.
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