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Act-On

Act-On

Overview

What is Act-On?

Act-On is an adaptive marketing platform designed to drive personal and purposeful multi-channel marketing. Its foci are inbound and outbound marketing, for enabling a tighter alignment with sales and turning data into actionable insights.

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Recent Reviews

TrustRadius Insights

Intuitive User Interface: Users have found Act-On's user interface to be intuitive and easy to use, allowing them to complete tasks …
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Act-On review

10 out of 10
September 25, 2019
We are using Act-On to reach our customers through email blasting. We also use landing pages and forms to support our website. Currently …
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A great marketing tool

6 out of 10
May 11, 2019
Incentivized
Act-On is used by several departments. We use it for outbound and inbound marketing purposes. We also use it to score leads coming in for …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 26 features
  • WYSIWYG email editor (112)
    8.1
    81%
  • List management (111)
    8.1
    81%
  • Standard reports (112)
    8.1
    81%
  • Email deliverability reporting (112)
    8.1
    81%
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Pricing

View all pricing

Professional

$900

Cloud
per month (starts at 2,500 active contacts)

Enterprise

$2,000

Cloud
per month ( starts at 2,500 active contacts)

Entry-level set up fee?

  • Setup fee required
For the latest information on pricing, visithttp://www.act-on.com/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
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Product Demos

Act-On Software Demo

YouTube

Act On! Software Demo

YouTube

Act-On Software and Touchtown: Personalization and the Buyer’s Journey

YouTube
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Features

Email & Online Marketing

Using software to manage lists, send emails, automate email campaigns, and track results.

7.8
Avg 7.8

Lead Management

The process of tracking and managing prospective customers from lead generation to conversion.

8.1
Avg 7.7

Campaign Management

Users can schedule campaigns and/or events with reminders, announcements, etc.

7.5
Avg 7.6

Social Media Marketing

Using social media networks to help amplify marketing endeavors.

8.1
Avg 7.5

Reporting & Analytics

Users can report on and analyze usage, performance, ROI, and/or other metrics of success.

8.1
Avg 7.5

Platform & Infrastructure

Features related to platform-wide settings and structure, such as permissions, languages, integrations, customizations, etc.

7.9
Avg 7.6
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Product Details

What is Act-On?

Act-On is an adaptive marketing platform that drives personal and purposeful multi-channel marketing, that aims to spark better inbound and outbound marketing, enable a tighter alignment with sales, and turn user data into substance to act-on.

The vendor states their customers range from start-ups and fast-growing young companies to well-established enterprise institutions; from marketing teams in small and medium-sized businesses, to independent teams in large enterprise corporations. They use Act-On in many different ways to realize their marketing objectives.

Act-On Features

Email & Online Marketing Features

  • Supported: WYSIWYG email editor
  • Supported: Dynamic content
  • Supported: Ability to test dynamic content
  • Supported: Landing pages
  • Supported: A/B testing
  • Supported: Mobile optimization
  • Supported: Email deliverability reporting
  • Supported: List management
  • Supported: Triggered drip sequences

Lead Management Features

  • Supported: Lead nurturing automation
  • Supported: Lead scoring and grading
  • Supported: Data quality management
  • Supported: Automated sales alerts and tasks

Campaign Management Features

  • Supported: Event/webinar marketing

Social Media Marketing Features

  • Supported: Social sharing and campaigns
  • Supported: Social profile integration

Reporting & Analytics Features

  • Supported: Dashboards
  • Supported: Standard reports
  • Supported: Custom reports

Platform & Infrastructure Features

  • Supported: API
  • Supported: Role-based workflow & approvals
  • Supported: Customizability
  • Supported: Integration with Salesforce.com
  • Supported: Integration with Microsoft Dynamics CRM
  • Supported: Integration with SugarCRM

Additional Features

  • Supported: Email Marketing
  • Supported: Lead Scoring
  • Supported: Website Visitor Tracking
  • Supported: Automated Programs (Trigger & Drip Campaigns)
  • Supported: Social Publishing
  • Supported: Reporting & Analytics
  • Supported: SEO
  • Supported: Forms
  • Supported: Events & Webinars

Act-On Screenshots

Screenshot of List Segmentation - Segmentation using behavioral, demographic and/or firmographic dataScreenshot of the Quickstart PageScreenshot of Landing Page Composer - landing pages are designed with a drag and drop function

Act-On Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android
Supported CountriesAvailable Internationally
Supported LanguagesEnglish, French, German, Spanish, Italian, Portuguese, Danish, Swedish, Norwegian, Finnish, Russian, Chinese, Japanese, Korean, Hindi, Thai, Arabic, Hebrew

Frequently Asked Questions

Act-On is an adaptive marketing platform designed to drive personal and purposeful multi-channel marketing. Its foci are inbound and outbound marketing, for enabling a tighter alignment with sales and turning data into actionable insights.

HubSpot Marketing Hub, Net-Results, and Salesforce Marketing Cloud are common alternatives for Act-On.

Reviewers rate WYSIWYG email editor and Dynamic content and Landing pages highest, with a score of 8.1.

The most common users of Act-On are from Mid-sized Companies (51-1,000 employees).

Act-On Customer Size Distribution

Consumers0%
Small Businesses (1-50 employees)29%
Mid-Size Companies (51-500 employees)67%
Enterprises (more than 500 employees)4%
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Comparisons

View all alternatives
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Reviews and Ratings

(407)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Intuitive User Interface: Users have found Act-On's user interface to be intuitive and easy to use, allowing them to complete tasks quickly. Several reviewers expressed this sentiment, highlighting the platform's user-friendly design that requires minimal training.

Flexible and Catering to Different Skill Levels: Act-On has been praised for its flexibility and ability to cater to users with different skill levels. Multiple reviewers commented on how the platform can accommodate both simple and complex campaigns, making it accessible for novice users while also providing advanced features for experienced marketers.

Robust List and Contact Management Capabilities: Act-On's robust list and contact management capabilities have been appreciated by users, enabling seamless communication within the platform. Many reviewers mentioned this as a positive aspect of Act-On, emphasizing its effectiveness in managing contacts and facilitating targeted marketing efforts.

Unintuitive and Confusing User Interface: Multiple users have expressed frustration with Act-On's user interface, finding it to be unintuitive, confusing, and difficult to navigate. Some reviewers mentioned difficulties in finding certain features and abilities, resulting in a time-intensive process.

Limited Customization Options: Several users have mentioned limitations in Act-On's customization options. Specifically, the form builder is considered somewhat difficult to use, with limited CSS customization available, requiring manual updates on every single form. Additionally, the landing page creator lacks flexibility in terms of design and layout.

Performance Issues: Users have reported experiencing slow and laggy performance when using Act-On. Edits often fail to save or are lost if left idle for a few minutes. These issues can significantly impact productivity and frustrate users trying to complete their tasks efficiently.

Users highly recommend Act-On for its ease of use and configurability, praising its resources, innovation, and accessibility. They suggest utilizing the available tools and resources provided by Act-On, such as training video courses, help documentation, and customer service. Users also appreciate Act-On's user-friendly interface and easy accessibility to information and tools.

Another common recommendation is to leverage Act-On's capabilities for email marketing. Users advise properly segmenting email lists and testing email blasts before sending. They find Act-On to be an excellent platform for personalization, targeting specific users, analytics, and automation.

Lastly, users recommend taking advantage of Act-On's support and return on investment. They suggest getting a demo, attending training sessions, and trying Act-On for a month or two to fully experience its benefits. Users find Act-On affordable and praise its fast interface for managing customer relations effectively.

In summary, the most common recommendations from users are to make full use of Act-On's resources and tools, leverage its capabilities for email marketing, and take advantage of the support and training provided to maximize the return on investment.

Attribute Ratings

Reviews

(76-100 of 219)
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November 24, 2015

Act-On Rocks

Greg Pope | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
I think Act-On is well suited to large and small marketing departments that are looking to improve the quality and professionalism of their prospect and customer facing communications. Act-On allows us to get more done in less time.
Tim Lafferty | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
It is perhaps more geared up for marketing communications than customer communications. For example for customers, we want to send them emails even if they don't open them often because they have paid to receive them. But Act-On is inclined to treat them as unengaged and wants to cut them off (because that helps deliverability overall). We are working with them to try to resolve that and improve some deliverability issues that have arisen.
David Tate | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
I believe to use Act-On to its full capability, you need to have a strong funnel of leads, and also a lot of content lined up ready to go, as well as a strong content plan; always looking 3-6 months ahead. Without these things you won't get the full benefit of the service.
November 24, 2015

Great for B2B2B marketing

Laura Hughes | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
We were attracted particularly to Act-On's pricing model. You pay for active contacts per calendar month. So if you have a large mailing list but you only contact them sporadically then it is ideal as you aren't paying a huge amount for 1,000,000 contacts that you aren't actively marketing to. Equally once you contact an individual you can send as many follow up emails in that month as you want with no extra charge, so it is ideal for campaign-based marketing over (say) a two week period.

It is also great that you can send from as many email addresses and domains as you want at no added charge.
Despina Exadaktylou (Δέσποινα Εξαδακτύλου) | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Key questions may be:
1) How does it help me with lead nurturing?
2) What's the competitive advantage in comparison with other similar platforms?
3) Is the customer service appropriate?
4) Can I get discounts and special treatment concerning pricing?
5) How long will it take me to get familiar with the platform's features?
Richard Longo | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Make sure that you are prepared to use all of the functions provided within your marketing team. For some organizations, cost is an issue. If you are not willing to invest in your leads then this is NOT the right tool for you. Make sure that you are invested into the proper set up of Act-On, otherwise you will not get the results you are looking for.
November 23, 2015

Act-On Review

Courtney Hieb | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Act-On is well suited for any company that has a need or desire to send information to its customers. Furthermore, you want to be able to assess the success rates of your campaigns. With that being said, pretty much any company could benefit from using Act-On. There are a variety of tools to suit any company's needs.
Paloma Nazar | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Most definitely, Act-On is best for companies that want to send multiple messages to the same contact many times during a month. Most email automation systems will count each email sent against the monthly allowance, but Act-On only counts the actual contact that is sent to each month, and it only counts it once, which is great for a company like ours. We send multiple emails to the same prospects each month, so Act-On fits our needs extremely well.
November 23, 2015

Act-On, Act-On, Act-On!

Ashley Hepper | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Act-On is so robust it's actually really well suited to a number of different instances and scenarios - because it's wholly customisable it can be adapted to almost any deployment.
Melodie Pierson | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
I think the major departments that would use a solution like this would be the marketing and business development teams. I think one thing to keep in mind is that if you are going to expand the use to your business development team, make sure that they have a connector or can integrate with your CRM system. This way, everything still stays centralized in one repository.
Jonnie Jensen | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Act-On is simple to use but make sure you are going to have the appropriate resource in your business. Any marketing automation tool needs the right application. Fortunately Act-On's support is exeptional plus companies like mine can help you get the best results out of it.
Oliver Brewer-Lennon | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We believe Act-On is well suited for non-profits looking to measure engagement with messaging and content. It helps, too, when it comes time for follow-up.
Lauren Kates | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Act-On is a fantastic marketing automation solution if you are using Salesforce - for our needs, we chose it over Salesforce's own marketing automation program because of the flexibility of the two-way syncing. I would say if your company regularly needs to use marketing e-mails that are heavily HTML-focused that the editor may not have the flexibility you are looking for and may be cumbersome. I would strongly suggest a product demo to walk through the content editors, the prospecting and the automation setup to fully see the capabilities yourself. Most of the features are head and shoulders above other options we researched for our use.
November 19, 2015

Why I Love Act-On

Jill Lundgren | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
I've heard Act-On is a great starting off point for marketing automation or if you are a small to medium size company. I would look at additional platforms if the company is larger or more people are dedicated to marketing automation, reporting, etc.
Greg McManis | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Act-On is fully capable of doing most functions expected of a marketing automation platform. For a small business, it has an enormous amount of potential to expand capabilities. The expansiveness of the possibilities is also what makes it difficult, making it difficult sometimes to know where to start. Act-On may be able to provide additional support advice in this regard. Additionally, integration with Microsoft Dynamics CRM is limited.
Zachary Perl | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
It is great for B2B marketing. It seems to lack on functionality that is revolved around the channel in-particular, but otherwise I find this platform to exceed my expectations for an integrated marketing platform. Act-On also has great integration with Salesforce, putting the auto in automation - saves me a ton of time.
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