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Act-On

Act-On

Overview

What is Act-On?

Act-On is an adaptive marketing platform designed to drive personal and purposeful multi-channel marketing. Its foci are inbound and outbound marketing, for enabling a tighter alignment with sales and turning data into actionable insights.

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Recent Reviews

TrustRadius Insights

Intuitive User Interface: Users have found Act-On's user interface to be intuitive and easy to use, allowing them to complete tasks …
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Act-On review

10 out of 10
September 25, 2019
We are using Act-On to reach our customers through email blasting. We also use landing pages and forms to support our website. Currently …
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A great marketing tool

6 out of 10
May 11, 2019
Incentivized
Act-On is used by several departments. We use it for outbound and inbound marketing purposes. We also use it to score leads coming in for …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 26 features
  • WYSIWYG email editor (112)
    8.1
    81%
  • List management (111)
    8.1
    81%
  • Standard reports (112)
    8.1
    81%
  • Email deliverability reporting (112)
    8.1
    81%
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Pricing

View all pricing

Professional

$900

Cloud
per month (starts at 2,500 active contacts)

Enterprise

$2,000

Cloud
per month ( starts at 2,500 active contacts)

Entry-level set up fee?

  • Setup fee required
For the latest information on pricing, visithttp://www.act-on.com/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
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Product Demos

Act-On Software Demo

YouTube

Act On! Software Demo

YouTube

Act-On Software and Touchtown: Personalization and the Buyer’s Journey

YouTube
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Features

Email & Online Marketing

Using software to manage lists, send emails, automate email campaigns, and track results.

7.8
Avg 7.8

Lead Management

The process of tracking and managing prospective customers from lead generation to conversion.

8.1
Avg 7.7

Campaign Management

Users can schedule campaigns and/or events with reminders, announcements, etc.

7.5
Avg 7.6

Social Media Marketing

Using social media networks to help amplify marketing endeavors.

8.1
Avg 7.5

Reporting & Analytics

Users can report on and analyze usage, performance, ROI, and/or other metrics of success.

8.1
Avg 7.5

Platform & Infrastructure

Features related to platform-wide settings and structure, such as permissions, languages, integrations, customizations, etc.

7.9
Avg 7.6
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Product Details

What is Act-On?

Act-On is an adaptive marketing platform that drives personal and purposeful multi-channel marketing, that aims to spark better inbound and outbound marketing, enable a tighter alignment with sales, and turn user data into substance to act-on.

The vendor states their customers range from start-ups and fast-growing young companies to well-established enterprise institutions; from marketing teams in small and medium-sized businesses, to independent teams in large enterprise corporations. They use Act-On in many different ways to realize their marketing objectives.

Act-On Features

Email & Online Marketing Features

  • Supported: WYSIWYG email editor
  • Supported: Dynamic content
  • Supported: Ability to test dynamic content
  • Supported: Landing pages
  • Supported: A/B testing
  • Supported: Mobile optimization
  • Supported: Email deliverability reporting
  • Supported: List management
  • Supported: Triggered drip sequences

Lead Management Features

  • Supported: Lead nurturing automation
  • Supported: Lead scoring and grading
  • Supported: Data quality management
  • Supported: Automated sales alerts and tasks

Campaign Management Features

  • Supported: Event/webinar marketing

Social Media Marketing Features

  • Supported: Social sharing and campaigns
  • Supported: Social profile integration

Reporting & Analytics Features

  • Supported: Dashboards
  • Supported: Standard reports
  • Supported: Custom reports

Platform & Infrastructure Features

  • Supported: API
  • Supported: Role-based workflow & approvals
  • Supported: Customizability
  • Supported: Integration with Salesforce.com
  • Supported: Integration with Microsoft Dynamics CRM
  • Supported: Integration with SugarCRM

Additional Features

  • Supported: Email Marketing
  • Supported: Lead Scoring
  • Supported: Website Visitor Tracking
  • Supported: Automated Programs (Trigger & Drip Campaigns)
  • Supported: Social Publishing
  • Supported: Reporting & Analytics
  • Supported: SEO
  • Supported: Forms
  • Supported: Events & Webinars

Act-On Screenshots

Screenshot of List Segmentation - Segmentation using behavioral, demographic and/or firmographic dataScreenshot of the Quickstart PageScreenshot of Landing Page Composer - landing pages are designed with a drag and drop function

Act-On Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android
Supported CountriesAvailable Internationally
Supported LanguagesEnglish, French, German, Spanish, Italian, Portuguese, Danish, Swedish, Norwegian, Finnish, Russian, Chinese, Japanese, Korean, Hindi, Thai, Arabic, Hebrew

Frequently Asked Questions

Act-On is an adaptive marketing platform designed to drive personal and purposeful multi-channel marketing. Its foci are inbound and outbound marketing, for enabling a tighter alignment with sales and turning data into actionable insights.

HubSpot Marketing Hub, Net-Results, and Salesforce Marketing Cloud are common alternatives for Act-On.

Reviewers rate WYSIWYG email editor and Dynamic content and Landing pages highest, with a score of 8.1.

The most common users of Act-On are from Mid-sized Companies (51-1,000 employees).

Act-On Customer Size Distribution

Consumers0%
Small Businesses (1-50 employees)29%
Mid-Size Companies (51-500 employees)67%
Enterprises (more than 500 employees)4%
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Comparisons

View all alternatives
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Reviews and Ratings

(407)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Intuitive User Interface: Users have found Act-On's user interface to be intuitive and easy to use, allowing them to complete tasks quickly. Several reviewers expressed this sentiment, highlighting the platform's user-friendly design that requires minimal training.

Flexible and Catering to Different Skill Levels: Act-On has been praised for its flexibility and ability to cater to users with different skill levels. Multiple reviewers commented on how the platform can accommodate both simple and complex campaigns, making it accessible for novice users while also providing advanced features for experienced marketers.

Robust List and Contact Management Capabilities: Act-On's robust list and contact management capabilities have been appreciated by users, enabling seamless communication within the platform. Many reviewers mentioned this as a positive aspect of Act-On, emphasizing its effectiveness in managing contacts and facilitating targeted marketing efforts.

Unintuitive and Confusing User Interface: Multiple users have expressed frustration with Act-On's user interface, finding it to be unintuitive, confusing, and difficult to navigate. Some reviewers mentioned difficulties in finding certain features and abilities, resulting in a time-intensive process.

Limited Customization Options: Several users have mentioned limitations in Act-On's customization options. Specifically, the form builder is considered somewhat difficult to use, with limited CSS customization available, requiring manual updates on every single form. Additionally, the landing page creator lacks flexibility in terms of design and layout.

Performance Issues: Users have reported experiencing slow and laggy performance when using Act-On. Edits often fail to save or are lost if left idle for a few minutes. These issues can significantly impact productivity and frustrate users trying to complete their tasks efficiently.

Users highly recommend Act-On for its ease of use and configurability, praising its resources, innovation, and accessibility. They suggest utilizing the available tools and resources provided by Act-On, such as training video courses, help documentation, and customer service. Users also appreciate Act-On's user-friendly interface and easy accessibility to information and tools.

Another common recommendation is to leverage Act-On's capabilities for email marketing. Users advise properly segmenting email lists and testing email blasts before sending. They find Act-On to be an excellent platform for personalization, targeting specific users, analytics, and automation.

Lastly, users recommend taking advantage of Act-On's support and return on investment. They suggest getting a demo, attending training sessions, and trying Act-On for a month or two to fully experience its benefits. Users find Act-On affordable and praise its fast interface for managing customer relations effectively.

In summary, the most common recommendations from users are to make full use of Act-On's resources and tools, leverage its capabilities for email marketing, and take advantage of the support and training provided to maximize the return on investment.

Attribute Ratings

Reviews

(101-125 of 193)
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November 17, 2015

Act-on made sense!

Sophia Robertson | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Act-On is used by the Marketing Department to deliver eShots, webinars and various multi-channel campaigns. It has helped to streamline our marketing systems, and aid delivery, and also taken away the reliance on technical help from developers who are tied up with client work and thus caused delays.
David Grande | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Currently, we use Act-On as our email marketing platform to help engage our customers through the IT department for marketing. Act-On addresses the biggest issue of any company and that is; how to manage your email marketing lists with continuity and engagement.
Christoffer Björk | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Reseller
We are a telemarketing company and we have seen that the decision makers have more and more knowledge in the products that they buy. We use Act-On for ourselves to create more leads, but we also work as an agent in the Scandinavian market. Here we sell and consult Act-On and marketing automation.
Nancy O'Connor | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
We have a small marketing team in regards to people and Act-On lets us maximize our time and efforts to reach our audience as if we had 100 team members. We have been able to better segment and target our audience to provide more relevant content which has increased our engagement. Our sales team loves it as well and has seen extreme benefits in knowing what our prospects are engaging in.
Elizabeth Lepisto | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We use Act-On to track our strongest leads. The tracking features allow us to see who is visiting our website and when it would be best to reach out to leads based on their activity. We use it for follow up from conferences to reach out to contacts we made. We use the landing pages to easily supplement our website, allowing us to easily create content without having to go through our IT team and create new pages more easily than dealing with HTML and CSS. We also use the SEO features to make sure our website and landing pages are set up ideally.
Michelle Homar | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Incentivized
The marketing department is utilizing Act-On as a tool for new member onboarding. We are able to load new members into a 16 week automated drip campaign we built within Act-On. The support and the reporting is very intuitive and robust.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Act-On is currently being used for marketing automation such as social listening, landing page creation and integration with Salesforce. Act-On is being used in the Marketing Department and is allowing us to track and engage leads more efficiently, thereby increasing our lead conversion.
David Wank, DMD | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Reseller
We use Act-On for all of our email marketing, tying in our webinars, and for working with Salesforce to help manage leads. It's being used across the entire company, and it helps us keep track of our leads and our customers. It helps us to track all of our leads automatically and integrates lead scoring so we know where we stand.
August 24, 2015

Why we Acted-On

Craig Carew | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Reseller
We use Act-On to communicate with future and current clientele. The software has improved our communications approach ten-fold. Their platform has an ease of use... at the same time has many complexities. We love it and wouldn't have it another way!
Lindsay Wilson | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
We utilize Act-On for Email Marketing and Automation with Salesforce, in support of our sales team and entire organization. We get great mileage out of the forms and landing pages, both for their intended purposes as well as additional applications. The backend use of the product is used by the marketing department primarily, but our sales team also has visibility. We use Act-On as one of our primary means to keep in touch with our customers, clients, partners and prospects. It is our most powerful non-human sales tool.
Jennifer Pugsley (Turcsanyi) | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Reseller
We are an Act-On Agency Apex partner. I find the customer service at Act-On has been fantastic so far. Overall, I am totally impressed that Act-On allows us to reach unique customers and prospects individually and at different times/stages. I love the capabilities around Lead Generation/Scoring/Nurturing and customer retention!
Score 10 out of 10
Vetted Review
Verified User
A powerful tool combined with superior support, Act-On surpasses its competitors in every aspect and is the best marketing automation tool on the market. I am always trying to implement as many/if not all of their features across the board to ensure we leverage this platform and its functionality to its full extent.
Lisa L. Wendland | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Act-On is being used organization-wide to track and manage leads. This platform gives us information above and beyond Google Analytics. We primarily use Act-On to produce email campaigns and test our messaging with different list segments. Our sales team is able to access our database from anywhere thanks to Act-On.
Chad Burmeister | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
We use Act-On for sales and marketing. We run about 15 - 18 different contextually relevant email drip campaigns, we invite people to dinners at Regional shows we attend, and we leverage the tracking / scoring that Act-On provides. And we especially like that we can build a template in Act-On that can also be leveraged by the sales team.
June 19, 2015

Act-on Review

Maggie Kenney | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Currently only the marketing team is accessing the information provided by Act-On. We send reports to other teams such as sales depending on what information we think would be valuable to them. It is very helpful to see the specific names and organizations of our users and helps the sales team see what our prospects and clients are really interested in. This is also helpful for marketing so we can validate our work and see what's successful and not so successful.
Chad Stewart | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
ACT-ON is being used by the entire organization to manage our inbound and outbound marketing efforts. For example, we use it to analyze who is visiting our site, how our CTA's are being used and their effectiveness, SEO audits, web forms, landing pages, email campaigns, list management, social publishing, integration with our CRM (Nimble CRM) and competitor tracking.
Liz Guinn | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Act-On is being used by the marketing department in the US. The US marketing department is using Act-On for email campaigns, monitoring website visitors and creating landing pages. Our global marketing department has plans to roll out this platform on a global scale for select subsidiaries in the next couple of years. Act-On addresses the need for IT involvement in creating landing pages and email campaigns. Our speed to release email campaigns and landing pages has increased significantly. Act-On also allows us to use behavior based marketing automation which we did not have the ability to do with our CRM marketing platform we were using prior to CRM. Act-On compliments our CRM (SUGARCRM) and allows us to keep track of behavioral scores so that our sales team can view the information as well.
Score 9 out of 10
Vetted Review
Verified User
Our business is using Act-On primarily in the marketing department. As we are in our first year using the program, we are extending use of Act-On to the Sales Managers as we become more familiar and comfortable with the software. Ideally, it will eventually be used throughout the Marketing and Sales departments. Business problems that it addresses are ease of communication, contact management, and marketing automation. It allows us to easily track communication with clients and report on results.
Robert Hosier | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Our company, although very light-weight, serves a large engaged customer base. Serving as the sole graphic designer/marketer for this company presents a huge challenge to simply get everything done in a day!

Act-On streamlines and coordinates our out-bound marketing activities enough that I can generate impressive amounts of leads in our market with less time and resources. I rely on Act-On's dashboards and reporting functionality. On a daily basis I am alerted and can monitor everything from campaign effectiveness to pulling leads from website traffic to keeping a close eye on competitors. The powerful and user-friendly design tools built-in to the platform save me loads of time in creating effective, compliant, and functional messaging. Act-On's intuitive automated marketing campaign system allows me to put together substantial campaigns in minutes....obviously I'm a huge fan.
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