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Act-On

Act-On

Overview

What is Act-On?

Act-On is an adaptive marketing platform designed to drive personal and purposeful multi-channel marketing. Its foci are inbound and outbound marketing, for enabling a tighter alignment with sales and turning data into actionable insights.

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Recent Reviews

TrustRadius Insights

Intuitive User Interface: Users have found Act-On's user interface to be intuitive and easy to use, allowing them to complete tasks …
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Act-On review

10 out of 10
September 25, 2019
We are using Act-On to reach our customers through email blasting. We also use landing pages and forms to support our website. Currently …
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A great marketing tool

6 out of 10
May 11, 2019
Incentivized
Act-On is used by several departments. We use it for outbound and inbound marketing purposes. We also use it to score leads coming in for …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 26 features
  • WYSIWYG email editor (112)
    8.1
    81%
  • List management (111)
    8.1
    81%
  • Standard reports (112)
    8.1
    81%
  • Email deliverability reporting (112)
    8.1
    81%
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Pricing

View all pricing

Professional

$900

Cloud
per month (starts at 2,500 active contacts)

Enterprise

$2,000

Cloud
per month ( starts at 2,500 active contacts)

Entry-level set up fee?

  • Setup fee required
For the latest information on pricing, visithttp://www.act-on.com/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
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Product Demos

Act-On Software Demo

YouTube

Act On! Software Demo

YouTube

Act-On Software and Touchtown: Personalization and the Buyer’s Journey

YouTube
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Features

Email & Online Marketing

Using software to manage lists, send emails, automate email campaigns, and track results.

7.8
Avg 7.8

Lead Management

The process of tracking and managing prospective customers from lead generation to conversion.

8.1
Avg 7.7

Campaign Management

Users can schedule campaigns and/or events with reminders, announcements, etc.

7.5
Avg 7.6

Social Media Marketing

Using social media networks to help amplify marketing endeavors.

8.1
Avg 7.5

Reporting & Analytics

Users can report on and analyze usage, performance, ROI, and/or other metrics of success.

8.1
Avg 7.5

Platform & Infrastructure

Features related to platform-wide settings and structure, such as permissions, languages, integrations, customizations, etc.

7.9
Avg 7.6
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Product Details

What is Act-On?

Act-On is an adaptive marketing platform that drives personal and purposeful multi-channel marketing, that aims to spark better inbound and outbound marketing, enable a tighter alignment with sales, and turn user data into substance to act-on.

The vendor states their customers range from start-ups and fast-growing young companies to well-established enterprise institutions; from marketing teams in small and medium-sized businesses, to independent teams in large enterprise corporations. They use Act-On in many different ways to realize their marketing objectives.

Act-On Features

Email & Online Marketing Features

  • Supported: WYSIWYG email editor
  • Supported: Dynamic content
  • Supported: Ability to test dynamic content
  • Supported: Landing pages
  • Supported: A/B testing
  • Supported: Mobile optimization
  • Supported: Email deliverability reporting
  • Supported: List management
  • Supported: Triggered drip sequences

Lead Management Features

  • Supported: Lead nurturing automation
  • Supported: Lead scoring and grading
  • Supported: Data quality management
  • Supported: Automated sales alerts and tasks

Campaign Management Features

  • Supported: Event/webinar marketing

Social Media Marketing Features

  • Supported: Social sharing and campaigns
  • Supported: Social profile integration

Reporting & Analytics Features

  • Supported: Dashboards
  • Supported: Standard reports
  • Supported: Custom reports

Platform & Infrastructure Features

  • Supported: API
  • Supported: Role-based workflow & approvals
  • Supported: Customizability
  • Supported: Integration with Salesforce.com
  • Supported: Integration with Microsoft Dynamics CRM
  • Supported: Integration with SugarCRM

Additional Features

  • Supported: Email Marketing
  • Supported: Lead Scoring
  • Supported: Website Visitor Tracking
  • Supported: Automated Programs (Trigger & Drip Campaigns)
  • Supported: Social Publishing
  • Supported: Reporting & Analytics
  • Supported: SEO
  • Supported: Forms
  • Supported: Events & Webinars

Act-On Screenshots

Screenshot of List Segmentation - Segmentation using behavioral, demographic and/or firmographic dataScreenshot of the Quickstart PageScreenshot of Landing Page Composer - landing pages are designed with a drag and drop function

Act-On Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android
Supported CountriesAvailable Internationally
Supported LanguagesEnglish, French, German, Spanish, Italian, Portuguese, Danish, Swedish, Norwegian, Finnish, Russian, Chinese, Japanese, Korean, Hindi, Thai, Arabic, Hebrew

Frequently Asked Questions

Act-On is an adaptive marketing platform designed to drive personal and purposeful multi-channel marketing. Its foci are inbound and outbound marketing, for enabling a tighter alignment with sales and turning data into actionable insights.

HubSpot Marketing Hub, Net-Results, and Salesforce Marketing Cloud are common alternatives for Act-On.

Reviewers rate WYSIWYG email editor and Dynamic content and Landing pages highest, with a score of 8.1.

The most common users of Act-On are from Mid-sized Companies (51-1,000 employees).

Act-On Customer Size Distribution

Consumers0%
Small Businesses (1-50 employees)29%
Mid-Size Companies (51-500 employees)67%
Enterprises (more than 500 employees)4%
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Comparisons

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Reviews and Ratings

(407)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Intuitive User Interface: Users have found Act-On's user interface to be intuitive and easy to use, allowing them to complete tasks quickly. Several reviewers expressed this sentiment, highlighting the platform's user-friendly design that requires minimal training.

Flexible and Catering to Different Skill Levels: Act-On has been praised for its flexibility and ability to cater to users with different skill levels. Multiple reviewers commented on how the platform can accommodate both simple and complex campaigns, making it accessible for novice users while also providing advanced features for experienced marketers.

Robust List and Contact Management Capabilities: Act-On's robust list and contact management capabilities have been appreciated by users, enabling seamless communication within the platform. Many reviewers mentioned this as a positive aspect of Act-On, emphasizing its effectiveness in managing contacts and facilitating targeted marketing efforts.

Unintuitive and Confusing User Interface: Multiple users have expressed frustration with Act-On's user interface, finding it to be unintuitive, confusing, and difficult to navigate. Some reviewers mentioned difficulties in finding certain features and abilities, resulting in a time-intensive process.

Limited Customization Options: Several users have mentioned limitations in Act-On's customization options. Specifically, the form builder is considered somewhat difficult to use, with limited CSS customization available, requiring manual updates on every single form. Additionally, the landing page creator lacks flexibility in terms of design and layout.

Performance Issues: Users have reported experiencing slow and laggy performance when using Act-On. Edits often fail to save or are lost if left idle for a few minutes. These issues can significantly impact productivity and frustrate users trying to complete their tasks efficiently.

Users highly recommend Act-On for its ease of use and configurability, praising its resources, innovation, and accessibility. They suggest utilizing the available tools and resources provided by Act-On, such as training video courses, help documentation, and customer service. Users also appreciate Act-On's user-friendly interface and easy accessibility to information and tools.

Another common recommendation is to leverage Act-On's capabilities for email marketing. Users advise properly segmenting email lists and testing email blasts before sending. They find Act-On to be an excellent platform for personalization, targeting specific users, analytics, and automation.

Lastly, users recommend taking advantage of Act-On's support and return on investment. They suggest getting a demo, attending training sessions, and trying Act-On for a month or two to fully experience its benefits. Users find Act-On affordable and praise its fast interface for managing customer relations effectively.

In summary, the most common recommendations from users are to make full use of Act-On's resources and tools, leverage its capabilities for email marketing, and take advantage of the support and training provided to maximize the return on investment.

Attribute Ratings

Reviews

(126-150 of 193)
Companies can't remove reviews or game the system. Here's why
Tom Grissinger | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
We are using Act-on in several areas:
  • Email Design
  • Email Blasts
  • Landing Pages
  • Lead Nurture
  • Lead Scoring
  • Campaign Creation and Management
  • Daily Visitors to our Website
The system is used primarily by Marketing, but the results and an occasional email blast is sent out by the sales team.
The software helps prioritize which prospects we should be contacting and in what order. It helps to move leads through the qualification process and supplements sale's efforts. Sales can view all activity completed by marketing within the individual records.
June 16, 2015

Act-On is a Winner!

Score 10 out of 10
Vetted Review
Verified User
Act-On has been instrumental in our company's digital email campaign expansion. It's connectors to Salesforce and GoToWebinar as well as the ability to connect through our website makes it one-stop-shopping easy to track campaign activity.
Jim Lovelady | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Our business lacked the technology and expertise to nurture interest among clients, prospects, and leads. With the addition of Act-On software, we're able to integrate marketing automation with our CRM and provide the sales organization with marketing qualified leads that are ready to buy. The ability to lead score and provide timelines of interactions with clients, prospects, and leads has enabled the sales team to become more relevant with each customer touch and produce a level of value that puts our business on the level of a resource versus just another vendor.
Tricia Tamkin, MSE, MSS, ECRE | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
We use Act-On for marketing automation. The software does a great job managing our email marketing campaigns, website visitors and certification testing. We have better metrics, make better business decisions, and ultimately sell more classes because of the software.
Score 10 out of 10
Vetted Review
Verified User
Act-On is used by our marketing department to create and track all of our digital marketing campaigns and materials including e-mail campaigns, webinars, and white paper downloads. We integrate it with our Salesforce CRM so that our sales team can access all of the information in their daily workflow. Thanks to Act-On, our sales team has greater visibility into their sales leads and I've received compliments from our sales team that they love getting their Act-On alerts. In today's world, I can send a sales rep a marketing lead and tell them how they got to our website, what blog articles they've read, and just give them much more context so that they can have a better conversation with our current and prospective clients.
Kate Puetz | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
We use the Act-On platform as our day-to-day marketing automation software. Right now, only the marketing department is using the tool and we are still learning all the in's and out's. We made the switch to Act-On from MailChimp almost a year ago and still learn something new at least every week. Act-On is jam-packed with features that are important to our business, including prospecting and easily automated campaigns. It also has a brand new composer for emails that is much more user friendly than their older version. That's a great new improvement that benefits our business since we don't have a email/HTML designer on staff. Act-On also has a good support team, but an even greater customer success/account management team.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
We currently utilize Act-On to nurture and engage prospective job candidates for our clients (we utilize a different software for business development and lead generation). It allows us to market directly to specific segments of our internal database based on candidate's location and practice preferences. This allows us to provide highly targeted opportunities to candidates that they are likely to be interested in.
Angie J Anderson | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Currently using Act-On for several clients marketing campaigns. By leveraging Act-On we were able to connect our clients CRM (Dynamics CRM) to Act-On and bridge the gap between sales and marketing by making sure the hot leads were front and center
Kimberly Kitchen | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
I use, and facilitate the use of, Act-On for a professional service provider. Their sales team uses Salesforce to track leads, prospects and accounts in the sales funnel while the marketing team send out emails to generate interest and increase awareness on various topics. The two sides were not connecting. By using Act-On, and it's integration with Salesforce, we are now able to connect the dots. We know what prospects are nurturing themselves through the sales process by signing up for webinars and downloading content from the website. We can also see when a lead comes in through the website, what their specific path was - how many emails have they opened, what campaign were they originated in, what content did they spend the most time on, etc...
Stefani Shepherd | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Act-On is utilized by our marketing department for all outbound email campaigns, to better support integrated client campaigns and by our sales people to track their daily emails. Act-On provides great analytics on what our readers are viewing and clicking so that we can create more relevant messages. We also use these analytics to provide leads to our sales teams and clients.
Mark Jacoby | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Initially deployed as a replacement for an email only system. Act-On has been implemented to replace this previous platform. It is being used exclusively with our Marketing and outbound teams for email, forms, landing pages. We have also implemented the forms into our internal processes to clean up and standardize these processes and outputs.
Dan Brockway | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
We use Act-On heavily in the Marketing department to manage external communications and website visitors. The results are used by Marketing and Sales departments to identify people who are actively interested in our products and services.
March 18, 2015

Act On user

Alan Bradford | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
We use Act-On as a component of our agency lead management and generation discipline. We set up, administer, and create content in Act-On for our clients. Primarily this is for outbound email, list management, and lead routing via CRM.
Deb Puku | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
We use Act-On for a variety of purposes. We provide personalized landing pages for our affiliate partners that link to online sign up sheets for their membership to access. It's like an interactive, individual website for each one. From those landing pages, our partners have an online sign up sheet for their customers, allow them to refer people to our service. These landing pages can be changed often as we have updated information.

We use the automated email program for our customer base as a means to educate them passively. There's a 1-2 month wait period for the customer while we process their job, and the auto emails allow us to "touch" the customers on a frequent basis so they know we're still working on them.
Catheline Shin | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Act-On will be implemented so that both marketing and sales can benefit from its ability to track the effectiveness of campaigns, ROI, customer profiles, and time/effort management. It will be implemented by marketing with advice from sales and marketing will be the primary drivers of this software platform. Right now, there are many manual processes in place but despite valiant efforts to track campaign effectiveness, in reality, there are many knowledge gaps in the processes. Act-On Software's marketing automation platform will allow us to increase the number of campaigns, will enable us to track individual activity, manage our social media presence, deliver better MQLs and SQLs through the lead funnel, and will be the ultimate tool we will use to refine our strategies.
Lauren Franco | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Act-On is being used to execute strategic marketing campaigns companywide. There are three primary departments that regularly use the tool:

  • Marketing: Email deployment, Landing Page creation, Forms, Webinar Integration
  • Sales: Email templates, Tracking Hot Prospects, Lead Scoring, Segmentation
  • Account Management: Email templates, Automated Campaigns for onboarding new accounts
Act-On has helped us streamline the rollout of marketing campaigns, reach more of our customers on a regular basis and build stronger relationships with our prospects.
Travis Piepho Founder and President at Prospectr | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
We are using Act-On for our internal email marketing initiatives, but also for all of our clients as well. We have operated 100's of Act-On accounts. This is an integral piece for our entire organization. Act-On solves business problems surrounding data management, email delivery, email and internet marketing automation. Compared side by side with many of the other providers Act-On wins. We have found their customer support and product superior to many other ESP and Marketing Automation houses that we have tried.
February 25, 2015

Act On Review

Jim Weiskopf | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
I use Act-On for three clients. It allows me to keep track of a ton on information in one place. The software has been a big help in tracking website activity, leads, email effectiveness and overall prospect and customer engagement.
Kristen Aucoin | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
My department uses Act-On as part of our demand generation program. We use Act-On to send automated e-mails to hundreds of thousands of customers, and to "nurture" them. By using a marketing automation software we are able to set when we send e-mails, and segment customers into different groups to market to them specifically.
Score 10 out of 10
Vetted Review
Verified User
We are using Act-On within our department for lead-to-revenue management. Act-on has a wonderful integration with our CRM system and is actually addressing our middle and bottom of the funnel needs (something our previous platform didn't do). The insight provided by their behavior profiling mixed with the automation rules allowed within their drip marketing feature allows us to send very targeted messages to pull leads through the funnel much faster.
Nini Diana | TrustRadius Reviewer
Score 5 out of 10
Vetted Review
Verified User
Incentivized
Act-On was used (when I was using it) as a tool for communicating to prospects and customers about ongoing webinars and conferences offered by the company. It was used across the organization and integrated with SFDC. It made it possible to create lists in SFDC and use them to target the appropriate audience for the message.
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