Skip to main content
TrustRadius
Act-On

Act-On

Overview

What is Act-On?

Act-On is an adaptive marketing platform designed to drive personal and purposeful multi-channel marketing. Its foci are inbound and outbound marketing, for enabling a tighter alignment with sales and turning data into actionable insights.

Read more
Recent Reviews

TrustRadius Insights

Intuitive User Interface: Users have found Act-On's user interface to be intuitive and easy to use, allowing them to complete tasks …
Continue reading

Act-On review

10 out of 10
September 25, 2019
We are using Act-On to reach our customers through email blasting. We also use landing pages and forms to support our website. Currently …
Continue reading

A great marketing tool

6 out of 10
May 11, 2019
Incentivized
Act-On is used by several departments. We use it for outbound and inbound marketing purposes. We also use it to score leads coming in for …
Continue reading
Read all reviews

Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 26 features
  • WYSIWYG email editor (112)
    8.1
    81%
  • List management (111)
    8.1
    81%
  • Standard reports (112)
    8.1
    81%
  • Email deliverability reporting (112)
    8.1
    81%
Return to navigation

Pricing

View all pricing

Professional

$900

Cloud
per month (starts at 2,500 active contacts)

Enterprise

$2,000

Cloud
per month ( starts at 2,500 active contacts)

Entry-level set up fee?

  • Setup fee required
For the latest information on pricing, visithttp://www.act-on.com/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
Return to navigation

Product Demos

Act-On Software Demo

YouTube

Act On! Software Demo

YouTube

Act-On Software and Touchtown: Personalization and the Buyer’s Journey

YouTube
Return to navigation

Features

Email & Online Marketing

Using software to manage lists, send emails, automate email campaigns, and track results.

7.8
Avg 7.8

Lead Management

The process of tracking and managing prospective customers from lead generation to conversion.

8.1
Avg 7.7

Campaign Management

Users can schedule campaigns and/or events with reminders, announcements, etc.

7.5
Avg 7.6

Social Media Marketing

Using social media networks to help amplify marketing endeavors.

8.1
Avg 7.5

Reporting & Analytics

Users can report on and analyze usage, performance, ROI, and/or other metrics of success.

8.1
Avg 7.5

Platform & Infrastructure

Features related to platform-wide settings and structure, such as permissions, languages, integrations, customizations, etc.

7.9
Avg 7.6
Return to navigation

Product Details

What is Act-On?

Act-On is an adaptive marketing platform that drives personal and purposeful multi-channel marketing, that aims to spark better inbound and outbound marketing, enable a tighter alignment with sales, and turn user data into substance to act-on.

The vendor states their customers range from start-ups and fast-growing young companies to well-established enterprise institutions; from marketing teams in small and medium-sized businesses, to independent teams in large enterprise corporations. They use Act-On in many different ways to realize their marketing objectives.

Act-On Features

Email & Online Marketing Features

  • Supported: WYSIWYG email editor
  • Supported: Dynamic content
  • Supported: Ability to test dynamic content
  • Supported: Landing pages
  • Supported: A/B testing
  • Supported: Mobile optimization
  • Supported: Email deliverability reporting
  • Supported: List management
  • Supported: Triggered drip sequences

Lead Management Features

  • Supported: Lead nurturing automation
  • Supported: Lead scoring and grading
  • Supported: Data quality management
  • Supported: Automated sales alerts and tasks

Campaign Management Features

  • Supported: Event/webinar marketing

Social Media Marketing Features

  • Supported: Social sharing and campaigns
  • Supported: Social profile integration

Reporting & Analytics Features

  • Supported: Dashboards
  • Supported: Standard reports
  • Supported: Custom reports

Platform & Infrastructure Features

  • Supported: API
  • Supported: Role-based workflow & approvals
  • Supported: Customizability
  • Supported: Integration with Salesforce.com
  • Supported: Integration with Microsoft Dynamics CRM
  • Supported: Integration with SugarCRM

Additional Features

  • Supported: Email Marketing
  • Supported: Lead Scoring
  • Supported: Website Visitor Tracking
  • Supported: Automated Programs (Trigger & Drip Campaigns)
  • Supported: Social Publishing
  • Supported: Reporting & Analytics
  • Supported: SEO
  • Supported: Forms
  • Supported: Events & Webinars

Act-On Screenshots

Screenshot of List Segmentation - Segmentation using behavioral, demographic and/or firmographic dataScreenshot of the Quickstart PageScreenshot of Landing Page Composer - landing pages are designed with a drag and drop function

Act-On Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android
Supported CountriesAvailable Internationally
Supported LanguagesEnglish, French, German, Spanish, Italian, Portuguese, Danish, Swedish, Norwegian, Finnish, Russian, Chinese, Japanese, Korean, Hindi, Thai, Arabic, Hebrew

Frequently Asked Questions

Act-On is an adaptive marketing platform designed to drive personal and purposeful multi-channel marketing. Its foci are inbound and outbound marketing, for enabling a tighter alignment with sales and turning data into actionable insights.

HubSpot Marketing Hub, Net-Results, and Salesforce Marketing Cloud are common alternatives for Act-On.

Reviewers rate WYSIWYG email editor and Dynamic content and Landing pages highest, with a score of 8.1.

The most common users of Act-On are from Mid-sized Companies (51-1,000 employees).

Act-On Customer Size Distribution

Consumers0%
Small Businesses (1-50 employees)29%
Mid-Size Companies (51-500 employees)67%
Enterprises (more than 500 employees)4%
Return to navigation

Comparisons

View all alternatives
Return to navigation

Reviews and Ratings

(407)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Intuitive User Interface: Users have found Act-On's user interface to be intuitive and easy to use, allowing them to complete tasks quickly. Several reviewers expressed this sentiment, highlighting the platform's user-friendly design that requires minimal training.

Flexible and Catering to Different Skill Levels: Act-On has been praised for its flexibility and ability to cater to users with different skill levels. Multiple reviewers commented on how the platform can accommodate both simple and complex campaigns, making it accessible for novice users while also providing advanced features for experienced marketers.

Robust List and Contact Management Capabilities: Act-On's robust list and contact management capabilities have been appreciated by users, enabling seamless communication within the platform. Many reviewers mentioned this as a positive aspect of Act-On, emphasizing its effectiveness in managing contacts and facilitating targeted marketing efforts.

Unintuitive and Confusing User Interface: Multiple users have expressed frustration with Act-On's user interface, finding it to be unintuitive, confusing, and difficult to navigate. Some reviewers mentioned difficulties in finding certain features and abilities, resulting in a time-intensive process.

Limited Customization Options: Several users have mentioned limitations in Act-On's customization options. Specifically, the form builder is considered somewhat difficult to use, with limited CSS customization available, requiring manual updates on every single form. Additionally, the landing page creator lacks flexibility in terms of design and layout.

Performance Issues: Users have reported experiencing slow and laggy performance when using Act-On. Edits often fail to save or are lost if left idle for a few minutes. These issues can significantly impact productivity and frustrate users trying to complete their tasks efficiently.

Users highly recommend Act-On for its ease of use and configurability, praising its resources, innovation, and accessibility. They suggest utilizing the available tools and resources provided by Act-On, such as training video courses, help documentation, and customer service. Users also appreciate Act-On's user-friendly interface and easy accessibility to information and tools.

Another common recommendation is to leverage Act-On's capabilities for email marketing. Users advise properly segmenting email lists and testing email blasts before sending. They find Act-On to be an excellent platform for personalization, targeting specific users, analytics, and automation.

Lastly, users recommend taking advantage of Act-On's support and return on investment. They suggest getting a demo, attending training sessions, and trying Act-On for a month or two to fully experience its benefits. Users find Act-On affordable and praise its fast interface for managing customer relations effectively.

In summary, the most common recommendations from users are to make full use of Act-On's resources and tools, leverage its capabilities for email marketing, and take advantage of the support and training provided to maximize the return on investment.

Attribute Ratings

Reviews

(76-100 of 193)
Companies can't remove reviews or game the system. Here's why
David Tate | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Act-On is currently being used by the marketing team, however, input is sought from the business development team when thinking about content, automated workflows etc. We have two marketing users, and may look to increase the sales users next year. It addresses the problems of being able to manage multiple leads through a nurture process with minimum resources through the use of automated programmes.
Stéphanie Poelman | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
ADAM Software is using Microsof Dynamics CRM and Act-On was one of the only providers that had an out of the box integration with that platform. The integration works seamlessly and helped us improve collaboration between marketing and sales. Act-On allows us to build different segments in only a few clicks. That way, we can set up campaigns for many different audiences. The mail editor is quick and easy to handle. It allows you to create professional looking emails, with a lot of personalization options. When attributing leads to sales they can access a timeline of all of the lead contact points. Also the reporting tools are worth mentioning. They are very detailed, but remain readable and easy to explain.
November 24, 2015

Great for B2B2B marketing

Laura Hughes | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
We use Act-On for B2B marketing to our potential clients/affiliates. We then also use Act-On to run marketing campaigns on behalf of these affiliates out to their own client base. Our marketing team uses it for inbound and outbound leads, passing warm leads to a small sales team. We have integrated Act-On with Sugar CRM to facilitate this.
Despina Exadaktylou (Δέσποινα Εξαδακτύλου) | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
I am an inbound marketing specialist for Interworks Cloud and I use Act-on daily for every marketing/inbound activity I need to do. I love Act-on for various reasons but if you would ask me what the most important reasons are, I would mention its capability to track every action of your prospects and the continuous improvement in the platform's features. Not only I can create a great inbound campaign but I can track anyone (known or not) that interacts with it. I use Act-On in every inbound or outbound activity such as, newsletters, landing pages, blogposts etc. Last but not least Act-On has by far the best customer service I have experienced so far. They make sure that their customer will stay happy in any way they can.
Aye Stephen | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Reseller
Act-On is an easy to use solution for marketing automation. The setup is very easy and does not require much technical support. The tool is very intuitive to use when you are familiar with mailing systems and modern content management systems. Another advantage is the quick and easy integration into CRM systems like SugarCRM and granular list segmentation with your imported contact lists.

No real dislike but room for improvement is with translations (e.g. German). There are translations existing but not in very good quality (seems machine translated).

Instead of using different solutions for mail campaigns, nurturing the CRM, tracking leads and giving lead scores we can use everything combined in one tool with Act-On. A very big advantage is the efficiency and reduction of manual work with the automated programs.
Stephen Fuery MSc M.M.I.I | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

The Act-On Anywhere integration is simply superb. My sales teams are able to check content from our CRM without ever having to actually leave the CRM.

I love the automation features, although it does have a steep learning curve attached to it - the automation represents perhaps one of the best tools I've seen on the marketplace to date.

Elena Ruchko | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Act-On is being used across several departments - sales and marketing mainly. It helps us manage large email lists of sales leads and store them throughout the years; collect email subscribers and send email blasts to them; create forms and send automated email programs to "warm" sales leads. We also use Act-on to integrate it with accounting software and GoToWebinar.
November 23, 2015

Act-On!

Alyson Nesvig Purgiel | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Act-On is our primary marketing tool within our firm. Act-On helps us to easily create, design and send email, landing pages and much more. It is an advanced tool, but easy to use system supporting our segmentation and lead nurturing across a number of different verticals. The integration into our CRM platform was simple and provides valuable information for our sales users.
Richard Longo | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
We use Act-On as our primary marketing platform. I use it for drip campaign, email marketing, webinar set up, social media, and reporting. This tool has allowed use to continue our 20% yearly growth because of its ease of use and ability to get through to the intended audience. The automation features in this product are huge time savers and the ability to integrate with our Salesforce and WebEx tools allows for consistency across our organization. Our bounce rates have gone from over 50% to under 3%. We are able to get visibility into how our potential customers are accessing our information through the Act-On tool. This enables us to craft our messaging accordingly. The reporting from the very beginning to the end is invaluable for reporting and budgeting.
November 23, 2015

Act-On Review

Courtney Hieb | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Our organization utilizes Act-On from a marketing standpoint. It addresses the problems of reaching our customers, keeping them informed, and addressing any questions they may have. It acts as a tool to send and collect information from customers around the world. It is an intuitive tool that effectively reaches any audience.
Paloma Nazar | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
In our small company, I am the sole user of Act-On. I use it almost daily to send emails to multiple groups of prospects and customers across the organization. Act-On allows us to quickly and easily send marketing emails, retention emails, and weekly newsletters. It also allows us to take care of opt-outs easily, so we can stay compliant and keep our deliverability high. Within our account, we are able to manage thousands of contacts and view each contact's profile to see how many emails they have been sent, how many they have opened, and how many they have clicked, which keeps us organized and on task with how we are communicating with our prospects.
November 23, 2015

Act-On, Act-On, Act-On!

Ashley Hepper | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Act-On is currently used primarily as a sales and marketing tool within our sales and marketing department - however it is also used in other departments, including commercial and HR teams. Act-On helps us to overcome the challenge of limited resources with an advanced, but easy to use system supporting our segmentation and lead nurturing across a number of different verticals.
Melodie Pierson | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Act-On is really being utilized by two departments within our organization. Our marketing team is using it for email campaigns, posting to social media sites, marketing lists and reporting. I know that they are able to pull better metrics for reports now that we have implemented this too.

I am on the business development team, which means that we are using it for different reasons. My team is using it to track who has been to our site to what pages they visited. From there, we are able to create drip campaigns using Act-On, in order to really target our warmer leads. This is something we have never had in place before, so it really has helped us become more efficient when doing cold emails.
Jonnie Jensen | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
We use Act-On both in our business for our own lead generation and marketing automation as well as for our clients. It helps us track clients on to our website and to turn that traffic into first leads, then nurtured prospects and finally customers. It is a complete service and so that enables us to efficiently do what needs to be done.
Anthony Stretten | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We are a hybrid marketing and consulting company that makes companies become market leaders. As a key part of this, Act-On has to be used to help with the automation and lead management. It is used across our entire company and is recommended to all our clients.
Oliver Brewer-Lennon | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use Act-On to communicate (with donors, training customers and mariners) and to help build new relationships with our not-for-profit organization. We employ the software in development (fundraising) and in education—sending out newsletters and solicitations and creating landing pages and forms to collect information. The software helps us build engagement, foster community and get feedback.
Lauren Kates | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We have implemented Act-On (after a failed attempt with another marketing automation program) to help us automate our sales and marketing process throughout the lead life cycle. Act-On is used by our sales and marketing team to prospect new leads and to nurture new, non-responsive or previously unqualified leads.
November 19, 2015

Why I Love Act-On

Jill Lundgren | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Act-On is used in our sales and marketing department to increase our sales lead pipeline. Our company used to drive sales based on mostly referrals, but by using Act-On we've increased our pipeline 80%, gaining beachhead customers across the US so we can grow our business and our company's revenue.
Greg McManis | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Act-On is used primarily by marketing and sales as a tool to generate and communicate with leads. It helps us stay in contact with new and existing customers and drives brand awareness and education on our company's products. We are far from fully utilizing Act-On but are already realizing some of its benefits.
Zachary Perl | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We use Act-On across the organization for our sales and marketing users. This platform has become an important tool for our organization, granting us the ability to not only identify potential leads but market to them in a more intelligent way based on their behavior and their persona. It addresses the problem of target positioning..no longer are we blindly marketing in the wind.
Joseph Buzzell | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Act-On is being used by our organization to increase awareness among potential customers. We are a unique industry and are looking for unique ways to share our products and expertise. Act-On fit the bill perfectly by allowing us to implement the program without extensive training for our users. I've learned a lot in using it one year, looking forward to what's in store.
Return to navigation