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ActiveCampaign

ActiveCampaign

Starting at $19 per month
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Overview

What is ActiveCampaign?

ActiveCampaign helps small teams power big businesses with a platform for intelligent marketing automation. It provides email marketing, marketing automation, and CRM tools that help businesses to create incredible customer experiences.

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Recent Reviews

TrustRadius Insights

Confusing and overwhelming user interface: Several users have found ActiveCampaign's user interface to be confusing, overwhelming, and not …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 28 features
  • List management (650)
    9.6
    96%
  • Standard reports (584)
    8.0
    80%
  • Dashboards (597)
    8.0
    80%
  • Email deliverability reporting (631)
    7.3
    73%

Reviewer Pros & Cons

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Pricing

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Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.activecampaign.com/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $19 per month
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Product Demos

3 simple steps to writing great emails using AI in 6 minutes

YouTube

Getting Started With Automation In 5 Minutes With Free Templates

YouTube

A/B Testing automations using the drag and drop builder (Case Study)

YouTube

Getting More Deals With This Automated Cold Email Outreach Tool

YouTube

ActiveCampaign Updates: AI Tools, and Advanced Segmentation

YouTube

Making Great Forms that get Great Leads in 2023 | ActiveCampaign Strategy

YouTube
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Features

Email & Online Marketing

Using software to manage lists, send emails, automate email campaigns, and track results.

8.9
Avg 7.8

Lead Management

The process of tracking and managing prospective customers from lead generation to conversion.

7.5
Avg 7.7

Campaign Management

Users can schedule campaigns and/or events with reminders, announcements, etc.

9.5
Avg 7.6

Social Media Marketing

Using social media networks to help amplify marketing endeavors.

9.5
Avg 7.5

Reporting & Analytics

Users can report on and analyze usage, performance, ROI, and/or other metrics of success.

8.3
Avg 7.5

Platform & Infrastructure

Features related to platform-wide settings and structure, such as permissions, languages, integrations, customizations, etc.

9.2
Avg 7.6
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Product Details

What is ActiveCampaign?

ActiveCampaign offers small teams a platform for intelligent marketing automation. According to the vendor, customers from over 170 countries use ActiveCampaign’s mix of pre-built automations and integrations (including Facebook, Google, WordPress, Salesforce, Shopify, and Square) to power personalized marketing, transactional emails, and one-to-one CRM interactions throughout the customer lifecycle.

ActiveCampaign Screenshots

Screenshot of tagging, that when combined with conditional content helps to put the right message in front of each customer.Screenshot of marketing automationScreenshot of audience segmentation based on engagement, purchase activity, lead score, or any other dimensionScreenshot of live chat, site messaging, email, and a unified inbox that can be used to build relationships with customers.Screenshot of the CRM, which helps sales reps to get more done in less time

ActiveCampaign Videos

Using automations to save time and push podcasts with Caspian Studios
Making more money using advanced Abandoned Cart Tool [eCommerce 2023]

ActiveCampaign Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android

Frequently Asked Questions

ActiveCampaign helps small teams power big businesses with a platform for intelligent marketing automation. It provides email marketing, marketing automation, and CRM tools that help businesses to create incredible customer experiences.

ActiveCampaign starts at $19.

Mailchimp, HubSpot Marketing Hub, and Klaviyo are common alternatives for ActiveCampaign.

Reviewers rate Integration with SugarCRM highest, with a score of 9.8.

The most common users of ActiveCampaign are from Small Businesses (1-50 employees).
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Comparisons

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Reviews and Ratings

(895)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Users commonly recommend ActiveCampaign for its CRM, email marketing, and marketing automation capabilities. They suggest that businesses in need of these features should consider using ActiveCampaign as it provides all these functionalities in one platform.

Another common recommendation is to take advantage of ActiveCampaign's onboarding and support services. Users recommend trying the platform and utilizing their resources to ensure a smooth transition and effective use of the software.

ActiveCampaign is often praised as a robust system for small businesses on a budget. Users appreciate the value they receive from the platform, making it an attractive option for those with limited resources.

Additionally, users recommend ActiveCampaign for email marketing purposes, often highlighting it as an alternative to MailChimp. It is seen as a helpful tool for creating and managing email campaigns.

Furthermore, some users suggest using ActiveCampaign as a means to build a business without relying on advertising. The platform's features and support are seen as instrumental in achieving this goal.

Lastly, users express satisfaction with ActiveCampaign's support team, describing it as amazing. They find the support available through webinars, live chat, and other channels to be helpful in maximizing their use of the platform.

Attribute Ratings

Reviews

(151-175 of 633)
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Score 8 out of 10
Vetted Review
Verified User
Incentivized
We use ActiveCampaign to capture leads and automate sales campaigns on our webpage, as well as in our clients'.
  • Automations are particularly simple to develop and pretty flexible
  • Many integrations with other tools
  • Several recipes to inspire on
  • Forms are not easy to customize, there is a lot room for improvement here
  • Design features for emails could be sometimes limited
  • Navigation to get KPIs from emails campaigns could be a bit frustrating, it should be simpler
I believe the best platform for automations. It's easy to use, you have many tools and features. You can do almost everything you have in mind. I think it's less appropriate for landing page design, I would think of many other platforms before Active Campaign, both in quality, functionality, and especially in price.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
I've been using ActiveCampaign for years for both my own businesses and for my clients. It really gives an amazing all-around solution not only for contact management but for automation and funneling leads to the right places based on behaviors.
  • Builds complex funnels to optimise leads
  • Demonstrates functional landing pages to get our products out there
  • Provides detailed contact management and list segmentation
  • Landing pages - the visual look of these could be improved
  • Forms - again, the look and feel could be brought up to date
  • Automation flow - something more left to right, drag and drop would be more up to date
When I am building Evergreen webinar funnels, I only recommend ActiveCampaign to my clients. Works beautifully with Kajabi for products and sales and again with EverWebinar for the evergreen webinar.
It does however lack the functionality I would expect using custom fields - this could be improved.
September 10, 2021

So easy to use!

Beth Drayer | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
I use ActiveCampaign for my weekly emails. I have used several others in the past and ActiveCampaign is hands down the easiest and most user-friendly! I can easily manage my list as contacts come in through a basic ClickFunnels page. I can also easily add contacts from other methods as well. It is easy to set up separate lists for specific groups.
The metrics are easy to read as well so I can see how each email does.
I'm sure there are many features that I don't even know about because they have thought of every possible scenario for use!
  • Very user friendly
  • Great support staff
  • Great for big or small lists!
  • They have made a couple changes where it was harder to find some templets but have since fixed this
  • I haven't found too many flaws
It is great for automations and weekly email blasts. I have used it for both and I am mostly tech challenged!
If I can figure out how to send a multitiered automation, so can you! They make it very easy to set up and make changes as needed.
My weekly emails couldn't be easier to create. Pick my template, type content and set send time....pretty stinkin' easy!
Andrea T. Martin | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
ActiveCampaign allowed me to very easily stay in touch with my email list - I was able to very easily send out newsletters, sales offers, and other communications. I was also able to tag the clients according to how they interacted with me. This also allowed me to retarget them as needed. I was a beginner that had previously used Mailchimp, but ActiveCampaign was much more robust while being very user-friendly.
  • Send out monthly newsletters to my clients
  • Tag my clients so that I can re-target them in various campaigns
  • Send out a Sales offer to my email list
  • Create a series of emails to a select audience
  • Connect ActiveCampaign to my other systems (i.e. - Leadpages, etc.)
  • The tagging feature was great, but it was difficult to learn
  • It was a little on the expensive side
  • It needed additional tiers for pricing
ActiveCampaign is a great CRM and a huge difference from Mailchimp. It has so many more options to communicate with clients and potential clients. From the tagging, the campaign sequence options, the newsletter options, and so much more. It is very user friendly and I was able to quickly learn how to use it.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
I am a new solo entrepreneur and am just beginning using ActiveCampaign (AC) mostly as an autoresponder and as a way to capture emails. I enjoy using AC as my emails look very professional and I can see that it is robust in all that it can do but I have yet to utilize AC to a fuller capacity.
  • It is always offering educational support in how to use their products and services.
  • I love how I can hop on a chat and get immediate assistance.
  • There are lots of tutorials that are helpful as well.
  • Right now, I honestly do not know how AC can be improved.
  • So far everything has been pretty simple to use in functionality or I've been given great support.
  • I don't see what could be done differently.
As a small business owner just getting started, ActiveCampaign provides everything one could need and much much more! Having professional-looking emails helps establish my branding, the auto-responder is so helpful to automate email sequences which means less work for me, and the support has been nothing but top-notch and excellent!
September 10, 2021

I HEART Active Campaign

Claire Riley | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
I use ActiveCampaign in my business for all regular email marketing such as newsletters and updates to my list, as well as for automated sequences, customer service, and to support launch activities.
  • Usability - easy to learn and use platform
  • Great learning resources (podcast and blog)
  • Templates and customisable sections for emails
  • The forms and site section is a bit clunky - lots of navigation to get where you want
  • Reporting is difficult and again not easy to see results at a glance
I love using ActiveCampaign and have helped many of my clients migrate to the platform too. It's easy to learn and use and has excellent functionality. I use this tool every single week to communicate with my audience and clients and believe that email marketing is where most of my sales happen too.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use ActiveCampaign on daily basis on our business.

We are in the travel marketing industry so we create sales funnel to attract new potential travelers and then we send them specialized emails campaigns based on their travel preferences.

It also helps us to keep in communication with our regular customers to send email campaigns to promote a discount for our existing products or a new release.

So, it's one of our main tools to segment new and regular clients.
  • Client segmentation
  • Integration with other software and apps
  • Automations (You can create an amazing marketing campaign based on "if" and "then")
  • Email design. The emails are ok and you can make them look pretty, but it's not that simple.
They always say the money is on the email list so ActiveCampaign is the perfect tool to segment and create a drip content campaign, for example:
  • A user subscribes to your email list cause he read or saw a post about traveling to Paris
  • The user start receiving emails about the trip to Paris (hotel suggestions, attractions, discounts...etc)
  • If you have a travel guide to Paris you can promote it to this user.
  • If the user bought your travel guide then you can send him another type of content or a VIP content
You can repeat the process for as many "destinations" as you want. Now, instead of "Paris" use any topic or product you sell on your business.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We currently use ActiveCampaign throughout the whole company. We mainly use it for email marketing strategies, as well as all automated emails that we use on a variety of strategies: launching products, open events registrations, and funnel sales. ActiveCampaign has helped us organize our leads, using lists and tags. It also offers many features that have improved our marketing strategies in this past year, not to mention the great service our account manager has provided by teaching us new methods to improve our sales.
  • Email automation
  • CRM
  • Organizes leads by lists and tags
  • Build landing pages with ease
  • Easy to build emails layouts
  • More options of fonts in the email builder
  • More layout options for forms
I cannot recommend ActiveCampaign enough! It's a complete tool when it comes to marketing strategies. It offers you a great tool for email marketing (easy to build and send), it keeps your contacts organized and also offers extra features such as automated emails, landing pages, forms, CRM - it's very diverse when it comes to options to bring your marketing strategies to life.
Clay Green | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
ActiveCampaign is helping me in multiple ways, and adding services and features that are growing faster than I can implement!

First and foremost - ease of use in simply sending emails to everyone. I've tried multiple email services, and ActiveCampaign has outshone the rest in regards to EASE of use! And that's just for the simple act of writing and scheduling emails!

Client management, segmentation, and funnel management are areas I'm exploring and starting to use as well!

LOVING the customer service as well!
  • Email Template management
  • Composing, segmenting, sending emails
  • Sales Pipeline Management
  • Sometimes, the user interface will appear strange, but this is dependent on my internet connectivity and browser being used.
Small business owner that is managing multiple online courses, delivering courses, delivering scheduled emails...
Delivering recurring emails as reminders.
Growing interaction between clients.
Score 9 out of 10
Vetted Review
Verified User
We actively use ActiveCampaign across the whole organization, mainly for sending campaigns and automating the business. It is a great tool, very easy to use, and with lots of benefits, for example, if you want to know at which stage the deals currently are, you can do so and follow up accordingly. We used other tools in the past, but this one is the most complete by far.
  • Automations
  • Campaigns
  • Reporting
  • User friendly
  • Sometimes the page gets frozen
  • Sometimes cannot scroll down properly
It's is a great tool if you want to automate your business, once the automation is created, ActiveCampaign will do the rest for you. You can create deals and tasks and the main dashboard will show you all your leads recent activity (whether they have opened your email, subscribed to your newsletter, unsubscribed, etc..). It also provides you with a huge range of reports by contact, deals, goals, custom... Another great thing is that you can also create landing pages, so no need to use different tools, you can do it all from here.
Brian Mlambo | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
We are using ActiveCampaign in our marketing department and business management. We use it for our marketing campaigns, to send out emails, and to set up automation. We also use it for sending newsletters to our partners. It helps us save time by automating our marketing processes.
  • Automations are simple to use
  • Email builder is exceptional
  • List management and contact management
  • Increase the number of contacts with their starting plans
  • Have more modern and advanced landing pages
  • Include the CRM for other basic packages with limited functions as well
It's really good for marketing and setting up your marketing automation and campaigns.
If a business has a mailing list or sends newsletters, ActiveCampaign is for you.
Bryan McAnulty | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
ActiveCampaign powers all of our email marketing automation, our email newsletter campaigns, and acts as a CRM for prospects. Using it we are able to create complex automations that ensure our customers receive the right message at the right time.

We are able to measure and improve these automations over time to optimize our marketing funnel.
  • Best in class marketing automation building
  • Robust CRM capabilities that are interconnected with marketing activity
  • Easy to integrate API for more complex tagging and site event tracking
  • Forms can be prone to spam without an unsightly recaptcha making creating custom API driven forms better options for some businesses
  • Parts of the UI are slow to navigate
  • In rare events where a failure happens in an automation, there is no indication to the business that a failure happened.
ActiveCampaign is a great solution for both independent creators and software products. It has powerful tools that you can grow into without having to worry about migrating to another service as you grow. Small businesses may not need the more complex features to start, but if you want to build a state-of-the-art marketing automation sequence. ActiveCampaign will help you do that.
Score 9 out of 10
Vetted Review
Verified User
I utilize ActiveCampaign for all of my external client communications. I'm able to create automated workflows and one-off email campaigns with ease.
  • Scrubbing subscriber list
  • Segmenting lists
  • Easy workflow setup
  • Decent integration points with other platforms, adding more is always helpful
Creating detailed, automated workflows in ActiveCampaign is a breeze! I love the ability to create multiple flows within the same overall workflow.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use ActiveCampaign because it easily connects to MemberVault. Plus the automations are simple to set up. I use ActiveCampaign to automatically send my MemberVault users their login info for my free offer. In the future, I plan to use it for nurture email campaigns, once my product is live.
  • Automations
  • Segmenting audiences
  • Tagging audiences
  • More options on mobile app
For anyone who uses MemberVault and is looking for a good email marketing service to use, I would recommend ActiveCampaign because it easily connects to MemberVault. It’s lite plan makes it affordable if you don’t have a large audience yet.
September 10, 2021

ActiveCampaign Review

Score 9 out of 10
Vetted Review
Verified User
Incentivized
A superb tool to automate marketing and keep in touch with customers.

Once you have set up your account the software allows for automatic follow-ups without you having to lift a finger. I set my current campaign up a year ago and it’s still working perfectly. It’s also easy to initiate and monitor manual campaigns.
  • Automation
  • CRM
  • Campaigns
  • Developer accessibility
I would imagine that ActiveCampaign is the ideal partner for all web-based companies. Once set up, it does the work of a whole dept.
Fábio Nunes | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
ResellerIncentivized
I've been fully satisfied with ActiveCampaign and I recommend it to anybody, particularly those who want to implement CRM without external consultants.
ActiveCampaign has a great support and development team, able to assist you effectively, also in your language (Portuguese for us).
We also implement sales funnels for our clients and ActiveCampaign is the perfect all-in-one tool.
  • Email Marketing
  • Marketing automation
  • Client Relations Management Tool
  • Contact Segmentation
  • It feels a bit overwhelming for non-tech people
  • Custom reports could be available on lower plans, even if limited versions
ActiveCampaign is the perfect tool when you're looking for a marketing automation platform. If you only need email marketing, there are better and cheaper alternatives, but once you start to automate customer journeys, using deals with your sales team and automation most of the repetitive tasks and interactions... They're not better than ActiveCampaign!
September 10, 2021

I'd be lost without it!

Gareth Busby | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
I use it to build email automations and to mail my list each week. ActiveCampaign allows me to build my followers and keep in touch with them.
  • Visual automation builder
  • Lets me see user interactions
  • Segments my subscribers so I can send them with relevant emails.
  • More themes that are connected with the API
  • Better tutorials to set up webhooks
  • Show visuals on how automations link to others
It's excellent value for money, I don't use many of the features but I know if I have a need to do something I'll be able to find out how to do it with ActiveCampaign. Great for small lists and building automation, I couldn't live without it! It's such a great tool.
Himanshu Ganoliya | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
One of the best marketing automation platforms out there.
The most comprehensive email marketing system in one place, be it design, development, automation, analytics, tracking, forms, landing pages, and a lot more. Plus, a great tool for funnel design and automation. Inbuilt A/B testing, excellent CRM + predictive sending. Lots of integrations.

I suggest and implement ActiveCampaign for my clients. The platform is smooth, UI is intuitive, and tons of features for almost every use case.
  • Email Marketing
  • Marketing automation
  • Sales automation
  • Platform is overwhelming for beginners. Has a lot.
  • Slight learning curve
ActiveCampaign has almost all features a business could need (small or large).
The only place it's not appropriate is if you're a new/independent creator who just wants to send newsletters to his email list. In this case, you can find more affordable tools with smaller learning curves.
Imran Ladiwala | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
I've been using ActiveCampaign for over 5 years across multiple companies now. We've been using it to give our users seamless communication so that they know what's happening at any given point in time in the product. In a SaaS product, 'Inform' and 'Manage' are the 2 keywords. ActiveCampaign helps us with those exact 2 points.
  • Automation
  • Contact Management
  • Integration
  • Conversations
  • Custom Fields
Suitable
  • If you are building a SaaS product, ActiveCampaign is more than important
  • If you are building an e-commerce business, ActiveCampaign plays the role of CRM to increase your LTV.
Not Suitable
  • If you run a School and need an LMS, ActiveCampaign is not suitable for that.
Isabel Spinelli | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
It is being used specifically to track subscribers to our email list and also to send out mass email messages/marketing to boost attraction to our blog. It helps to have a platform that organizes that, without having to worry about that on our own. It relieves a burden that way.
  • Collecting data
  • Organizing data
  • Easy to navigate page
  • More payment plan options
  • Offer courses on how to use ActiveCampaign to market products/services to consumers
  • Record videos on how to do more complicated things (take full advantage of ActiveCampaign)
I would highly recommend ActiveCampaign to anyone starting out in business whether it be online or offline because more and more it is becoming important that there be a system in place to create a database of info of consumers in order to stay top of mind with your niche.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
We use ActiveCampaign for our business and it is built into the majority of our internal systems and processes. We not only use it as a sales CRM, but we also heavily rely on the automations component of ActiveCampaign. Additionally, we also integrate our existing client process with ActiveCampaign so that we can automate actions and remove busy work for our employees. Overall, ActiveCampaign has paid for itself many times over!
  • Easy to use CRM that Sales people can pick up quickly
  • Fantastic automations builder that is intuitive
  • Easy contact management
  • The import feature has given us trouble
  • Support has sometimes been slow to help us find solutions to import problems we have faced
ActiveCampaign is fantastic for a small to medium-sized organization. The price is right and doesn't break the bank if you are a startup or a small company that needs a solid customer relationship management tool to get the job done. Also, most of the features are pretty intuitive that can be picked up quickly with minimal training.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
I send out my bi-weekly newsletter and special offer announcements to my clients and followers.

It takes the initial social media interest of followers one step further and warms them up to become clients. And it allows me to keep in touch with clients between bookings.
My newsletters come out regularly and my special offers are kept to a standard 10-line letter.

ActiveCampaign is simple to use for what you need it to do and becomes easily fancier when you need more! That’s what I love about it. I love the special relationship I have with my newsletter subscribers and I love writing, but I don’t like spending a lot of time trying to figure out a service.
So ActiveCampaign is perfect for me - it looks professional without too much input on my side!



  • Easy use
  • Professional design
  • Customer-focused
  • Hide features that are not in use to keep overwhelm low
  • Allow time zone setting
  • Send out my incoice via email
Well suited: you already have a well set-up business and want to take your CRM to the next level or you want to change from an annoying provider who didn’t get the job done.

Not suited: you are just starting out with the occasional newsletter. It’s easy to get overwhelmed.
Score 7 out of 10
Vetted Review
Verified User
Incentivized
ActiveCampaign was used for email marketing campaigns and lead nurture. It was effective at segmenting leads and addressing personalized emails to keep leads engaged and meet them where they were at in their buyer's journey.ActiveCampaign did everything we needed it to do except for some minor integrations that required zapier.
  • Segmenting
  • Automated sequences
  • Tagging
  • Complexity
  • Integrations without the need for zapier
  • Funnel visualization
ActiveCampaign is powerful. It is probably one of the most powerful email resources available on the market. That also makes it somewhat complicated and it is definitely at the higher price end of things. The challenge is... if you build things out somewhere else when you're small, then you have to switch everything here when you're big enough. It would be nice if they had lower-tiered options so everything from startups to Fortune 500 companies could use it from start to finish.
John Corcoran | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
The whole team is using it and it helps with contact management and email marketing.
  • Collect all of our contacts in one place
  • Email blasts
  • Email newsletter
  • Deal pipeline
  • Confused about how to easily retrieve contacts entered through a form
  • Building campaigns is complex
  • More advice on email marketing
We were able to cancel our separate pipeline software and just have one app which is email marketing, CRM and pipeline software.
Jordan Aguirre | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Basically, it helps us keep track of potential customers and fans and separates them from actual buyers and super fans of the music I make
  • Automation
  • Sequences
  • Segmentation
  • Better Shopify Integration (Drip)
  • Sequence templates
  • Better commerce integration
ActiveCampaign was the only
autoresponder I found that had such a robust sequencing system. Also one of the only that had a graphic map for automations. But it goes much further than that with managing large customer lists
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