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ActiveCampaign

ActiveCampaign

Starting at $19 per month
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Overview

What is ActiveCampaign?

ActiveCampaign helps small teams power big businesses with a platform for intelligent marketing automation. It provides email marketing, marketing automation, and CRM tools that help businesses to create incredible customer experiences.

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Recent Reviews

TrustRadius Insights

Confusing and overwhelming user interface: Several users have found ActiveCampaign's user interface to be confusing, overwhelming, and not …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 28 features
  • List management (650)
    9.6
    96%
  • Standard reports (584)
    8.0
    80%
  • Dashboards (597)
    8.0
    80%
  • Email deliverability reporting (631)
    7.3
    73%

Reviewer Pros & Cons

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Pricing

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Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.activecampaign.com/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $19 per month
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Product Demos

3 simple steps to writing great emails using AI in 6 minutes

YouTube

Getting Started With Automation In 5 Minutes With Free Templates

YouTube

A/B Testing automations using the drag and drop builder (Case Study)

YouTube

Getting More Deals With This Automated Cold Email Outreach Tool

YouTube

ActiveCampaign Updates: AI Tools, and Advanced Segmentation

YouTube

Making Great Forms that get Great Leads in 2023 | ActiveCampaign Strategy

YouTube
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Features

Email & Online Marketing

Using software to manage lists, send emails, automate email campaigns, and track results.

8.9
Avg 7.8

Lead Management

The process of tracking and managing prospective customers from lead generation to conversion.

7.5
Avg 7.7

Campaign Management

Users can schedule campaigns and/or events with reminders, announcements, etc.

9.5
Avg 7.6

Social Media Marketing

Using social media networks to help amplify marketing endeavors.

9.5
Avg 7.5

Reporting & Analytics

Users can report on and analyze usage, performance, ROI, and/or other metrics of success.

8.3
Avg 7.5

Platform & Infrastructure

Features related to platform-wide settings and structure, such as permissions, languages, integrations, customizations, etc.

9.2
Avg 7.6
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Product Details

What is ActiveCampaign?

ActiveCampaign offers small teams a platform for intelligent marketing automation. According to the vendor, customers from over 170 countries use ActiveCampaign’s mix of pre-built automations and integrations (including Facebook, Google, WordPress, Salesforce, Shopify, and Square) to power personalized marketing, transactional emails, and one-to-one CRM interactions throughout the customer lifecycle.

ActiveCampaign Screenshots

Screenshot of tagging, that when combined with conditional content helps to put the right message in front of each customer.Screenshot of marketing automationScreenshot of audience segmentation based on engagement, purchase activity, lead score, or any other dimensionScreenshot of live chat, site messaging, email, and a unified inbox that can be used to build relationships with customers.Screenshot of the CRM, which helps sales reps to get more done in less time

ActiveCampaign Videos

Using automations to save time and push podcasts with Caspian Studios
Making more money using advanced Abandoned Cart Tool [eCommerce 2023]

ActiveCampaign Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android

Frequently Asked Questions

ActiveCampaign helps small teams power big businesses with a platform for intelligent marketing automation. It provides email marketing, marketing automation, and CRM tools that help businesses to create incredible customer experiences.

ActiveCampaign starts at $19.

Mailchimp, HubSpot Marketing Hub, and Klaviyo are common alternatives for ActiveCampaign.

Reviewers rate Integration with SugarCRM highest, with a score of 9.8.

The most common users of ActiveCampaign are from Small Businesses (1-50 employees).
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Comparisons

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Reviews and Ratings

(895)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Users commonly recommend ActiveCampaign for its CRM, email marketing, and marketing automation capabilities. They suggest that businesses in need of these features should consider using ActiveCampaign as it provides all these functionalities in one platform.

Another common recommendation is to take advantage of ActiveCampaign's onboarding and support services. Users recommend trying the platform and utilizing their resources to ensure a smooth transition and effective use of the software.

ActiveCampaign is often praised as a robust system for small businesses on a budget. Users appreciate the value they receive from the platform, making it an attractive option for those with limited resources.

Additionally, users recommend ActiveCampaign for email marketing purposes, often highlighting it as an alternative to MailChimp. It is seen as a helpful tool for creating and managing email campaigns.

Furthermore, some users suggest using ActiveCampaign as a means to build a business without relying on advertising. The platform's features and support are seen as instrumental in achieving this goal.

Lastly, users express satisfaction with ActiveCampaign's support team, describing it as amazing. They find the support available through webinars, live chat, and other channels to be helpful in maximizing their use of the platform.

Attribute Ratings

Reviews

(226-250 of 676)
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AJ Tatum | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
ResellerIncentivized
It is currently being used as our CRM and Email Marketing tool.
  • Email Marketing
  • Customer Relationship Management
  • Deal Management
  • Website Chat
  • CRM isn't full featured
For startups and small businesses who has the primary focus of email marketing and having a minimal CRM system without having to pay a lot of money.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
We use ActiveCampaign for email marketing as well as automation workflows from lead campaigns to client journeys.
This solves the issue of having to manually make sure our customers are in the correct campaigns. If they cancel services the system can automatically move the client from a normal campaign over to our lost customer campaign and continually try to get them back.
  • Setting up automated emails
  • Building complex workflows with if/else statements works quite well
  • Email builder was not very smooth, can be clunky and sometimes even just randomly changes the format with no undo button.
We really like ActiveCampaign for automating our email system. We can set our email plan and as customers come into the system from lead gen or direct we built the system to then move customers through our campaigns based on what they like or how they came into the system.
We no longer had to manually email everyone or make sure they are getting the correct emails.
The initial setup took a little longer to get all the pieces set up just right, but after that then life was so much easier.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
We were trying to do mass mailings internally but we simply grew our customer base so much we no longer could handle it. ActiveCampaign has stepped in and automated so many thing than we ever dreamed of. Our coupons go out automatically now to new customers; our weekly promotional emails are now much easier to create and send, and we get analytics on top of that. We never had that before.
  • Automates birthday coupons
  • Automates new customer coupons
  • Keeps track of unsubscribes, bounced, and other
I can see it in retail, as that's where I am. I think any company who wants to track their customer base and keeping its customers informed about the business.
Tyler Forte | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
ActiveCampaign is a great 'all-in-one' marketing platform. We currently use AC for our CRM and marketing automation emails. The best thing about AC is it allows your to scale your marketing efforts with their robust automation library. The learning curve is a little more than a typical CRM but they have a good support team and article archive. It's an extremely powerful marketing software if you know how to use it.
  • Marketing automation
  • CRM
  • Customer success
  • Email templates
  • SMS marketing user experience
Well suited for small to medium-sized businesses. Can't really speak to how well it would work for a large fortune 500 company. Great for marketing automation but not the best if you are trying to design fully custom emails. Their email templates could use some work.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
ActiveCampaign has given us a holistic view of everything happening in the company from a marketing and leads perspective. It’s been an incredible tool for us to truly be able to gauge what is happening within the company. Biggest thing we use it for is the segmented email campaigns. We are able to make in depth sequences based on behavior and what our account managers are doing.
  • Email marketing
  • Deal flow
  • Text marketing
  • Better resell platform
Leads. Email marketing. Overall management.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
ActiveCampaign is used for email marketing campaigns across my whole organization. I’m in affiliate marketing so the name of the game is getting emails delivered to the most inboxes. It is a numbers game. I did my research before I started and ActiveCampaign had the best delivery rate so that’s why I chose them to begin with.
  • Inboxing
  • Powerful features
  • Very helpful support
  • Can be a bit overwhelming for new users
  • Some features like double opt-in disabling are buried
  • Layout can be improved and/or some advanced features hidden for basic users
ActiveCampaign has proven to be the best solution for getting the most of my emails to my customers inbox (avoiding Promotion and SPAM folders). There are other solutions that are easier to use to start but if you’re serious about your email marketing you will want a solution that will scale with you and priced accordingly.
September 08, 2021

ActiveCampaign is great!

Score 8 out of 10
Vetted Review
Verified User
Incentivized
I use Active Campaign for my monthly newsletters and my clients newsletters. We absolutely love the easy drag and drop method and the look of the emails when they go out. My clients have all been happy with the way that their emails have turned out to their clients and we have great open rates.
  • Drag and Drop
  • Ease of Use
  • Look
  • Reporting
  • Tags
  • Downloads
I recommend Active Campaign currently to all of my clients. I enjoy the ease of use which is what the majority of my clients also really like. It is simple and effective and creates beautiful emails that have high deliverability rates.
Josh Reif | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
I use Active Campaign for email automation and lead tracking. It helps me a lot with sending out campaigns to my email list and tracking my analytics. It solves my issues with organizing my lead flow, email tracking, lead monitoring, and more. It's very easy to use and send out mass campaigns or autoresponder emails.
  • Very easy to use
  • Great customer support
  • Reliable
  • Affordable
  • Analytics could be more user friendly like the rest of the platform
  • Offer more A/B testing options
  • Affiliate program could be improved
Active campaign is great for small businesses and this is the purpose I use it for. It also has enterprise options so my guess is it works there too. It is more limited in A/B testing, but I believe they are developing those at the moment. I'm very happy with the results I get for my purposes.
Mark Federman | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
ActiveCampaign does everything I need in an audience communication and customer relationship tool. It allows me to maintain multiple audience lists with as many tags as I need for segmentation. It's got a comprehensive editor for the emails with lots of pre-fab templates. The automation system is both powerful and relatively easy to figure out and use, and the open-tracking and reporting is useful. There are many more features for which I haven't yet had the need (nor the time to work through). All in all, ActiveCampaign does everything I need for my business, and then some.
  • It allows me to maintain multiple audience lists with as many tags as I need for segmentation.
  • It's got a comprehensive editor for the emails with lots of pre-fab templates.
  • The automation system is both powerful and relatively easy to figure out and use, and the open-tracking and reporting is useful.
  • The learning curve can be challenging, especially if you haven't previously used an email list manager or CRM system.
  • There are many concepts and a set of vocabulary to master before the entirety of the system's benefits and usefulness become evident.
  • Pages can be slow to reload after changes. It's hard for me to know whether the cause is server capacity or local processing capability on my system.
I integrate ActiveCampaign with a cloud-based product sales manager (SamCart) to run several digitally delivered products. Although a bit tricky to set up initially, the integration works well and allows me to manage both the digital delivery and following up on abandoned carts. Since I have a license for ActiveCampaign, I anticipate using it in the future to manage the promotion of an upcoming book and a mailing list for a side-business that had been furloughed because of Covid-19.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Active Campaign is a program we use to create marketing automation, lead generations, landing pages, online forms, and create brand awareness. This program has significantly changed our ease of digital marketing by creating a central location for us to manage, organize, and generate leads. The system itself is incredibly easy to set up, use, and maintain. We highly recommend it!
  • Marketing Automation
  • Lead Generation
  • Landing Page Design
  • Email Campaigns
  • CRM - Contact Storage
  • Program Integration to Propertybase go.
  • Adding a form to the landing pages should have a dropdown to add a form not require you to go back and forth to copy the code.
  • Google Analytics integration should be more clear.
Active Campaign is well suited for any industry that is seeking to enhance their digital marketing or to create marketing automation to make the ease of their day more simplistic.
ira Pasternack | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We use ActiveCampaign both for our own organization and on behalf of clients. For ourselves, we use it to communicate with our existing clients, as well as with prospects. We also use it with a variety of clients, from consultants with large lists and fairly complex use cases (including an integration with Wordpress that leverages ActiveCampaign as part of our membership setup), to medical practices that require HIPAA compliance to communicate with their patients.
  • Contact management that combines email marketing with CRM functionality
  • Customizable automations
  • Seamlessly integrates with tons of other systems
  • Email designer is slightly clunky at times
  • Sometimes reports/data are not where you might expect
For most small businesses, ActiveCampaign provides all the functionality they might need, at a very reasonable cost compared to alternatives. From basic email marketing to a fairly comprehensive CRM system, ActiveCampaign ties together much of online communications that a business requires. For medical practices that require a HIPAA compliant email marketing solution, the Enterprise plan is perfect.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
I'm a podcast host and content creator. All of my email broadcasts for the podcast are sent through ActiveCampaign, as well as my onboarding sequences. It's mostly being used for marketing purposes and helps me engage with my customers on a consistent basis so I'm always top of mind.
  • Automation with advanced segmentation.
  • Broadcasting with intuitive split testing and reports.
  • I've always had a great experience with their support team.
  • I want to be able to split test subject lines in automation. You can split and send by copying two emails and changing the subject, but it should be as intuitive as the way you can split test subject lines in a broadcast email.
  • Maybe a way to screen potential spam emails.
  • Better explanation of how to avoid spam filters when your email gets flagged. The descriptors on the broadcast saying you might trigger spam doesn't really help you to avoid it.
After exploring at least 5 different ESPs, ActiveCampaign is by far my favorite. Other platforms can really limit your creativity to what you can do, but ActiveCampaign is intuitive and there's usually a way to figure it out. If not, their support team is really good at helping you figure out a solution. It is great for content marketers, coaches, consultants, etc.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
ActiveCampaign is such a great asset to my business. It allows me to keep in touch with my current and past clients, helps me market new products and services, and helps me deliver my lead magnet. Because it's not linked to any social media platform, I have no worries about any platform going down or changing algorithms. I'm in control of my email list and ActiveCampaign is right there with me!
  • Love the ease in which I can use lists.
  • Being able to tag contacts is such a life saver!
  • The deliverability is fantastic and I love the spam check when creating a campaign.
  • I would love to see landing pages offered to lower tier subscriptions.
  • Some features can be difficult to find, but it isn't too bad.
ActiveCampaign is suited to new and experienced users alike. It has a relatively low learning curve and can be integrated into your business and marketing quickly and easily. It's excellent at helping to keep your customers and clients informed and 'warm'. I honestly haven't found a scenario around email deliverability and marketing that ActiveCampaign isn't well suited for.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We use ActiveCampaign mostly for its detailed segmentation and automation capabilities. In those regards it's fantastic. It's always my go-to recommendation when I work with other companies with other email marketing systems who are looking for a little better performance in that regard. I've also found their data reporting to be much more user-friendly than some of the alternatives, which makes training others on this platform easier.
  • Audience segmentation, including behavior-based segmentation.
  • Easy to use tagging system.
  • Visualization on building automation.
  • Email design editor - adding and arranging images can be an ordeal if trying to do this on the fly.
  • Organizing email lists - would love better options in terms of being able to reorganize/prioritize certain lists.
  • More frequent auto-save (or save and continue working) feature for drafts.
[ActiveCampaign] works very well for people looking to run more advanced automation, manage multiple lists, work with more complex segmenting options, etc. It's probably not the best option for people just wanting to run a very simple email marketing operation because there is a learning curve to the platform. It's well worth it if you think you're ever going to want those advanced features though!
Kristy Goodwin | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Active Campaign is used across my whole business. We use it to send EDMs, to manage the sales cycle of clients, and to automate some of the client onboarding and offboarding. It is also used as a tool to send automated emails for digital products we deliver to clients and customers. Overall, it is used as a CRM and digital marketing tool. It has helped to automate many processes that my team once manually completed.
  • CRM
  • Automated sales emails
  • Electronic mailouts
  • I'd love to see a simple dashboard tool with key lead and lag metrics displayed.
ActiveCampaign is an ideal tool for small to medium businesses that are looking for relatively simple ways to automate and streamline processes. It would be less suited to solopreneurs without a team that have an intimate knowledge of ActiveCampaign. Since working with someone who knows the features and functionality of ActiveCampaign we've had great success with utilizing an array of features.
Score 7 out of 10
Vetted Review
Verified User
Incentivized
I have been using ActiveCampaign for almost two years. I use it to keep in touch with my clients.
The easy-to-use email builder is effective at creating popping content without the need for high-level skills. I have connected my [ActiveCampaign] account to my WordPress website which allows me to easily grow an email list without the need to input details manually.
  • Help guides on how to use.
  • Easy-to-use email builder.
  • Creating and managing new email lists.
  • Segmenting lists.
  • Funnel building information.
[Active Campaign] is not suited if you are just starting out building email lists. There are free alternatives for small email lists which are just as effective. It is better suited for people/organizations with a growing list who need better options and management functionality.
Argyris Skouloudis | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We use ActiveCampaign for all our e-mail campaigns and our monthly newsletter for automating the entire process. All of our contacts are managed by ActiveCampaign. We have created several automations integrating ActiveCampaign and other tools like Zapier, Trello, and Slack.

The tagging system is very efficient and the automation dashboard is easy to use but very powerful.
  • Automations
  • Email campaigns
  • Contacts handling and tagging
  • Make Pages section available to all pricing plans
If you want to have an online tool to manage your contacts, create email campaigns while automating the process ActiveCampaign is the tool you need. It integrates perfectly with tools like Zapier giving you endless automation possibilities.

Creating email campaigns and forms for landing pages is very easy. The more advanced packages also allow you to remove the ActiveCampaign branding and also create the whole landing pages for your campaigns.
Carolyn Swora | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
I'm a small business owner so I needed something powerful yet simple. I use it as a CRM to manage my subscribers, to schedule newsletters and for marketing events on social media. It allows me to create custom algorithms for different programs I'm implementing allowing me to gain a deeper understanding of my prospective clients.
  • build marketing funnels
  • schedule communication
  • can't think of anything!
Has powerful functionality and is somewhat intuitive to use for people who aren't programming experts.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
As a subscription business we use AC for nurturing existing customers, onboarding flows and engaging new leads through campaigns as well as automated flows. As a scale-up we are happy to use AC, as this is currently working as our entire "customer-care" department, and we have very happy customers. All recommendations.
  • Automate workflows which before was manual
  • Engage new leads without you even know
  • Very easy to use for anyone who has zero experience with e-mail and CRM systems
  • Real time deep data integration could be better
  • HTML builder could use export function
As an example, we needed to insure the highest possible LTV and making sure our customers were happy. We created an automated flow which keeps sending engaging email content to our existing customers, creating happy reviews, longer LTV and better word-of-mouth and snowball effect for our entire business. As a tool to engage our customers, AC is the best.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
I use it to create email campaigns, automations, pages and forms.
  • Support
  • Forms
  • Campaigns
  • Setting up the flow of the automations, I would like to see that made easier to reduce contacts getting stuck in the automations.
  • Sometimes uploading images is a little difficult because although it's in the correct format for some reason the system does not acknowledge it and will not upload
  • It would be great if I could "undo" the most recent action instead of a chunk of information.
I will give an overall rating of 9 because it isn't a perfect system but it allows me to do what I need to do and I have only ever used ActiveCampaign so I really don't have anything else to compare it to.

I use it primarily for creating email campaigns, pages, forms, and automations.

I find it a bit of a struggle getting the "perfect" automation for when I have an event and people are joining at different times.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
ActiveCampaign is being used primarily by myself in the marketing department to send targeted campaign emails. I have used it in the past to send monthly emails to our subscribers as well.
  • Great Customer Service
  • Easily Add and Manage Contacts
  • Intuitive Templates and Email Building
  • More Flexibility in Designing Emails
ActiveCampaign has been a great addition to our small non-profit. It is very easy to use and understand with little training. I do appreciate the quick turnaround when questions do arise.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
I tried 3 other email marketing tools and after all I ended up choosing ActiveCampaign. For sure the best tool on the market. I use it to sell to prospects and to offer other products to my clients. It is extremely complete and and the best part for me. Very easy to use. I recommend it to everybody!
  • Easy to use
  • Integration with many platforms
  • Dont charge for the leads that are not active
  • Being able to watch videos directly from the email
  • It's unclear as to whether you can set default fonts and font sizes for emails
  • Being able to link Calendly with ActiveCampaign
The support is amazing, very good. It is the best and easiest email marketing tool. Even if you are a beginner, you will find your way on what you need. The best for me is the functionalities cause they make my life easier and more simplified so I can use my time on other important things.
Nicole Rayne | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use ActiveCampaign's email features to send our monthly newsletter, reach out to website users about updates, send purchase confirmations, contact participants in our trainings and classes, and make donation requests.
We also use ActiveCampaign's CRM features to track donations and make sure we're engaging all of the amazing people who help fund our nonprofit.
The automation features are what brought us to AC from the previous online software we used. We're really happy with the results and feel that the additional cost is worth it.
  • Automatically sends emails when triggered by our website
  • Send monthly newsletter using easy to setup templates
  • Tracks sales in the CRM
  • This is tough, I really like the setup and interface
  • There could be more user friendly tutorial videos on how to use the integration features, but these would be code heavy and for a very specific niche of people.
ActiveCampaign has an easy to use and aesthetically pleasing dashboard. The automation features are amazingly robust and do some pretty cool things. I really like the CRM feature and use it to manage our donation tracking.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
I use AC to reach prospects and clients. It's great for keeping them, engaged and informed of our programs, products and services. I can schedule emails in advance to drip over time and automate follow up.
  • Simplicity for users
  • Payment options for your size business
  • Initial set up is easy
  • Tags and Groups was not explained. I find it difficult to send emails to sections of my list through tagging.
  • Importing my list from another CRM was a little time consuming. I followed the instructions, but when the list was added, there were duplicates. Plus, certain names were combined with email addresses that belonged to other clients.
  • I don't see where to send an opt in / double opt in link. When I moved my list, I had a few people, who attended seminars and had given me permission to email, mark emails as spam. This may or may mot have happened with an initial opt in link.
The simplicity of the product. I used Infusionsoft for 14 years. I felt once I was in, I couldn't escape. It's too complex for what I needed. AC is great for experienced and novices who need to keep in touch with their followers and automate in advance to keep everything running smoothly. I've been very happy with AC so far!
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Our company uses ActiveCampaign to manage contacts, deals, and our e-commerce integration. It helps to keep us organized and send timely marketing campaigns. In addition, we have started to set up automations to allow our small company time to concentrate on other areas of importance to continue to grow and expand into other areas.
  • Shopify integration
  • Automations
  • Campaign setup
  • Customer Support
  • Learning Center could be better organized
  • More fields from Shopify brought into AC, for instance, address
  • Landing Pages instruction is a bit hard to understand
ActiveCampaign has been a perfect integration for our small company. They offer one-on-one support to help set up features within your account, which is extremely helpful and much appreciated. There's a small learning curve to get going with the product but so much more to learn. I feel they always have their customers' success a priority. Very happy.
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