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ActiveCampaign

ActiveCampaign

Starting at $19 per month
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Overview

What is ActiveCampaign?

ActiveCampaign helps small teams power big businesses with a platform for intelligent marketing automation. It provides email marketing, marketing automation, and CRM tools that help businesses to create incredible customer experiences.

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Recent Reviews

TrustRadius Insights

Confusing and overwhelming user interface: Several users have found ActiveCampaign's user interface to be confusing, overwhelming, and not …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 28 features
  • List management (650)
    9.6
    96%
  • Standard reports (584)
    8.0
    80%
  • Dashboards (597)
    8.0
    80%
  • Email deliverability reporting (631)
    7.3
    73%

Reviewer Pros & Cons

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Pricing

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Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.activecampaign.com/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $19 per month
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Product Demos

3 simple steps to writing great emails using AI in 6 minutes

YouTube

Getting Started With Automation In 5 Minutes With Free Templates

YouTube

A/B Testing automations using the drag and drop builder (Case Study)

YouTube

Getting More Deals With This Automated Cold Email Outreach Tool

YouTube

ActiveCampaign Updates: AI Tools, and Advanced Segmentation

YouTube

Making Great Forms that get Great Leads in 2023 | ActiveCampaign Strategy

YouTube
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Features

Email & Online Marketing

Using software to manage lists, send emails, automate email campaigns, and track results.

8.9
Avg 7.8

Lead Management

The process of tracking and managing prospective customers from lead generation to conversion.

7.5
Avg 7.7

Campaign Management

Users can schedule campaigns and/or events with reminders, announcements, etc.

9.6
Avg 7.6

Social Media Marketing

Using social media networks to help amplify marketing endeavors.

9.5
Avg 7.5

Reporting & Analytics

Users can report on and analyze usage, performance, ROI, and/or other metrics of success.

8.3
Avg 7.5

Platform & Infrastructure

Features related to platform-wide settings and structure, such as permissions, languages, integrations, customizations, etc.

9.2
Avg 7.6
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Product Details

What is ActiveCampaign?

ActiveCampaign offers small teams a platform for intelligent marketing automation. According to the vendor, customers from over 170 countries use ActiveCampaign’s mix of pre-built automations and integrations (including Facebook, Google, WordPress, Salesforce, Shopify, and Square) to power personalized marketing, transactional emails, and one-to-one CRM interactions throughout the customer lifecycle.

ActiveCampaign Screenshots

Screenshot of tagging, that when combined with conditional content helps to put the right message in front of each customer.Screenshot of marketing automationScreenshot of audience segmentation based on engagement, purchase activity, lead score, or any other dimensionScreenshot of live chat, site messaging, email, and a unified inbox that can be used to build relationships with customers.Screenshot of the CRM, which helps sales reps to get more done in less time

ActiveCampaign Videos

Using automations to save time and push podcasts with Caspian Studios
Making more money using advanced Abandoned Cart Tool [eCommerce 2023]

ActiveCampaign Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android

Frequently Asked Questions

ActiveCampaign helps small teams power big businesses with a platform for intelligent marketing automation. It provides email marketing, marketing automation, and CRM tools that help businesses to create incredible customer experiences.

ActiveCampaign starts at $19.

Mailchimp, HubSpot Marketing Hub, and Klaviyo are common alternatives for ActiveCampaign.

Reviewers rate Integration with SugarCRM highest, with a score of 9.8.

The most common users of ActiveCampaign are from Small Businesses (1-50 employees).
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Comparisons

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Reviews and Ratings

(895)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Users commonly recommend ActiveCampaign for its CRM, email marketing, and marketing automation capabilities. They suggest that businesses in need of these features should consider using ActiveCampaign as it provides all these functionalities in one platform.

Another common recommendation is to take advantage of ActiveCampaign's onboarding and support services. Users recommend trying the platform and utilizing their resources to ensure a smooth transition and effective use of the software.

ActiveCampaign is often praised as a robust system for small businesses on a budget. Users appreciate the value they receive from the platform, making it an attractive option for those with limited resources.

Additionally, users recommend ActiveCampaign for email marketing purposes, often highlighting it as an alternative to MailChimp. It is seen as a helpful tool for creating and managing email campaigns.

Furthermore, some users suggest using ActiveCampaign as a means to build a business without relying on advertising. The platform's features and support are seen as instrumental in achieving this goal.

Lastly, users express satisfaction with ActiveCampaign's support team, describing it as amazing. They find the support available through webinars, live chat, and other channels to be helpful in maximizing their use of the platform.

Attribute Ratings

Reviews

(251-275 of 676)
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Score 9 out of 10
Vetted Review
Verified User
Incentivized
ActiveCampaign helps me automate my email marketing campaigns and materials to my customers. It gives me peace of mind knowing that I can still send customized outreach to my customers and on auto-pilot. The usability is pretty easy and the support staff is so kind whenever problems arise. I would totally recommend this platform to other e-commerce businesses. I sell physical products and still find it very valuable for what I like to offer my customers. It's not only for service based businesses but also super value for product based e-commerce businesses.
  • Integration is easy with my shopify store
  • Creating automations and campaigns are very easy.
  • Lots of resources available to properly set up any tool they have
  • Some more tools could be added directed at physical product businesses such as specific templates used after an order has been delivered to the customer's house. So adding an automation when it's been "delivered" on Shopify.
I think ActiveCampaign is PERFECT for service based e-commerce businesses. Since I am a product-based business, I believe that there could be a few more tools added but, overall I am extremely happy with the way my account is running for my business. For the price point, I believe that you should have at least 700 contacts to take advantage of all the features ActiveCampaign has to offer.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
I use ActiveCampaign both as a CRM and as an email platform that connect to different applications I use in my business. It allows me to be able to simply get clients connected and access to what they need through the amazing automation system built within the app. It also allows me to send out campaign specific emails with ease for when I run challenges. It takes a lot of the grunt-work away from my day to day.
  • Connecting Lead Generation to my email list
  • Connecting Lead Generation clients to their content they want
  • Allows me to keep my list up to date on what's going on.
  • The UI (which is great) can tend to get bugged and not allow scrolling which can simply be fixed by refreshing the browser
  • A bit more workflow/how-to videos on their help pages would be fantastic.
It's well suited if you want to do lead generation to get email addresses into your list, and connect those clients with their opt-in item.
It's got a pretty great feature for custom labels where you can also track the time and method of how they got into your list, which allows you to be able to follow up with clients who've not been involved in specific campaigns. The automation tool is great.
September 08, 2021

Robust and easy to use

Score 9 out of 10
Vetted Review
Verified User
Incentivized
ActiveCampaign is my go-to email service provider. Its ease of use, flexibility, integrations, and overall robustness allows me to limit the other tools I need to use for my business. The ability to set up tagging, lists, automations, and rules, allows me and my team to set up systems and let them run in the background without having to constantly edit, review, and maintain them.
  • Tagging
  • Lists
  • Integrating with websites
  • A landing page feature
  • Other information available on the dashboard
  • Ease in updating integration with website
ActiveCampaign is a great platform for those who want to automate processes for their business, who need contacts to be classified with multiple tags/lists/automations, and is robust enough both for those who are just starting to grow a list and who already have a significant list.
September 08, 2021

Automation

Score 9 out of 10
Vetted Review
Verified User
Incentivized
We use ActiveCampaign to automate our marketing and keep track of clients. It helps us make sure that nobody falls through the cracks and track their progress. It also helps us be more efficient with our time and money.
  • Track clients through our process
  • Automate email communication
  • Plan marketing campaigns.
  • The learning curve is real.
  • Sometimes hard to find answers to questions
  • I'd love more functionality in the "Deals" section
ActiveCampaign is a great option for small businesses. It's not as confusing or expensive as HubSpot or some of the others.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
ActiveCampaign is used to house all existing and potential clients within my company. I use it for regular weekly communications and also for ad hoc marketing campaigns and promotions.
  • Tags
  • Automations
  • Conact imports
  • Tag hierarchy would be a great improvement
  • Sometimes contacts get stuck in automations with wait steps
  • Random movement of various functions to different places isn't always as helpful as they clearly think
[ActiveCampaign] works really well for small business owners who are looking to have some level of automation in what they do with the sales and onboarding processes. It is possible to create some pretty complicated automation sequences that you can mostly rely on to work without issue. I wouldn't expect it to be able to deal with more complicated pipeline information including conversion statistics though.
September 08, 2021

Happy with Everything

Dr. Lorne Lavine | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
I use it to handle my inbound sales leads and my sales funnel. It's truly a set it and forget it solution for me, as I don't have to manage it on a daily basis. Once things are set up correctly, you no longer have to put much effort into it.
  • Email blasts
  • Lead Gen
  • Marketing
  • Lower pricing options
  • Proactive customer support
  • Easier interface
It works well for my scenario, I can't really answer where it's less appropriate as I only have one business and it works for my needs.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
ActiveCampaign is my email marketing tool for my entire customer base. I use it to push updates and content out to followers to keep them engaged, and I also use [it] to drive increased engagement for new followers. The goal is to keep current and future customers interested and engaged in the leadership problems I solve for clients.
  • Automation
  • Standardized emails
  • Stats
  • None!
Email marketing, customer engagement, and direct sales are all perfect applications for ActiveCampaign.
Kristina Green | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
ActiveCampaign is the email marketing system that we use at True Blue Marketing, LLC for our funnels and newsletters. It is a streamlined system with an impressive CRM-style database that's more robust than competitors I've used in the past (5+ years) which allows us to have more in-depth metrics when scoring potential leads for sales.
  • CRM-style database
  • Solid metrics for emails and engagement by constituent
  • Great deliverability (better than competitors)
  • Impressive integrations with many, many systems
  • The mobile app could use a view that shows scheduled emails and automations.
  • I'd prefer more integrations on the starter level of subscription.
I've worked with more than five major competitors and now recommend ActiveCampaign to clients (especially if I manage their client account) because it is a simple system that doesn't require coding knowledge in order to get a professional result, has great deliverability, good metrics into constituents, and integrates with the major systems I use with clients like WordPress, Divi, AccessAlly, MemberVault, and other membership site plugins.

If a client is looking for a very simple system for email deliverability without the need to integrate with other systems and/or to know more than very surface-level metrics, I'd consider ActiveCampaign but wouldn't necessarily recommend it since the smallest level of subscription is more than some competitors who offer basic email marketing features for low-cost or free. If you're serious about funnels, integrations, and/or constituent metrics, this may be for you!

Alexander Hardt | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
With ActiveCampaign I was able to automate the management of my courses. Before it was a lot of handwork. Now it got much better. The main benefit is the communication with my students. There is a longer sequence with conditional events that is now easy to handle and much less error prone.
  • Automation
  • CRM
  • Customer Support
  • Customer Education
  • Performance
  • Sometimes handling could be more intuitive
  • Some minor fixes could be done sooner
I think ActiveCampaign is well suited for small business owners that wants to grow with the platform. Also for beginners in customer experience automation ActiveCampaign is a big help, beause of the great support that they offer. If you need you can get one-on-one support to clarify your issues, what is super benificial.

The CRM is easy to use, not the most sofisticated, but a good starting point, if you still not have one.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Active Campaign is a program we use to create marketing automation, lead generations, landing pages, online forms, and create brand awareness. This program has significantly changed our ease of digital marketing by creating a central location for us to manage, organize, and generate leads. The system itself is incredibly easy to set up, use, and maintain. We highly recommend it!
  • Marketing Automation
  • Lead Generation
  • Landing Page Design
  • Email Campaigns
  • CRM - Contact Storage
  • Program Integration to Propertybase go.
  • Adding a form to the landing pages should have a dropdown to add a form not require you to go back and forth to copy the code.
  • Google Analytics integration should be more clear.
Active Campaign is well suited for any industry that is seeking to enhance their digital marketing or to create marketing automation to make the ease of their day more simplistic.
Matt Dickerson | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
We use ActiveCampaign across every division of Catalyst Resource Group, including our Movie Division as well as our non-profit. It has been THE answer to our automation and e-mail marketing needs. We have hundreds of thousands of contacts we manage on a daily basis. AC allows us to easily and effectively communicate with them and drive to different projects.
  • Automation - simple automation system makes it easy to set up our drip campaigns
  • CRM - with the ability to create custom fields and forms, it has handled our massive load of contacts without a problem
  • Support - wonderful LIVE CHAT function gets answers quickly AND their enablement team we meet with each month helps us to use AC with its full power.
  • Easy To Use - AC has been the easiest software we have ever used. They even have great training modules provided.
  • Perfect tool for the full customer cycle - acquire new leads, drip campaigns, sales
  • ActiveCampaign has some great design elements but would like to see more. The available fonts are limited, email styling is limited.
  • Text Message integration. AC does have some but would be good to be able to do more with it.
ActiveCampaign has been THE answer to our organization's CRM and marketing needs. We have several divisions/departments with hundreds of thousands of contacts. It can be a daunting task to keep each contact in their proper places and be able to daily communicate. However, AC has made it easy! We can now create landing pages with forms... that then tags and places them into proper lists. We can easily create automations and campaigns to communicate and follow up. Everything you need in one place.
Mark Federman | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
ActiveCampaign does everything I need in an audience communication and customer relationship tool. It allows me to maintain multiple audience lists with as many tags as I need for segmentation. It's got a comprehensive editor for the emails with lots of pre-fab templates. The automation system is both powerful and relatively easy to figure out and use, and the open-tracking and reporting is useful. There are many more features for which I haven't yet had the need (nor the time to work through). All in all, ActiveCampaign does everything I need for my business, and then some.
  • It allows me to maintain multiple audience lists with as many tags as I need for segmentation.
  • It's got a comprehensive editor for the emails with lots of pre-fab templates.
  • The automation system is both powerful and relatively easy to figure out and use, and the open-tracking and reporting is useful.
  • The learning curve can be challenging, especially if you haven't previously used an email list manager or CRM system.
  • There are many concepts and a set of vocabulary to master before the entirety of the system's benefits and usefulness become evident.
  • Pages can be slow to reload after changes. It's hard for me to know whether the cause is server capacity or local processing capability on my system.
I integrate ActiveCampaign with a cloud-based product sales manager (SamCart) to run several digitally delivered products. Although a bit tricky to set up initially, the integration works well and allows me to manage both the digital delivery and following up on abandoned carts. Since I have a license for ActiveCampaign, I anticipate using it in the future to manage the promotion of an upcoming book and a mailing list for a side-business that had been furloughed because of Covid-19.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
I use ActiveCampaign to manage my brand and send campaigns to my customers. The UI is slick and easy to use. The feature set is great. And it's super simple to create complex things like automations. I've tried out other email solutions in the past, and while many of them stack up with one another, AC is definitely my favorite. I'd recommend it for sure.
  • Creating automations from scripts
  • Managing email lists
  • Creating quick landing / opt-in pages
  • I have just about no complaints / improvement suggestions for the service
ActiveCampaign is great for managing email lists, creating landing / opt-in pages, and automating the entire process. I think it's a wonderful tool for all businesses, but I know prices vary based on the size of your company. For that reason, it's worth comparing costs across providers, though AC is still my favorite.
Jordan Aguirre | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Basically, it helps us keep track of potential customers and fans and separates them from actual buyers and super fans of the music I make
  • Automation
  • Sequences
  • Segmentation
  • Better Shopify Integration (Drip)
  • Sequence templates
  • Better commerce integration
ActiveCampaign was the only
autoresponder I found that had such a robust sequencing system. Also one of the only that had a graphic map for automations. But it goes much further than that with managing large customer lists
Tyler Forte | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
ActiveCampaign is a great 'all-in-one' marketing platform. We currently use AC for our CRM and marketing automation emails. The best thing about AC is it allows your to scale your marketing efforts with their robust automation library. The learning curve is a little more than a typical CRM but they have a good support team and article archive. It's an extremely powerful marketing software if you know how to use it.
  • Marketing automation
  • CRM
  • Customer success
  • Email templates
  • SMS marketing user experience
Well suited for small to medium-sized businesses. Can't really speak to how well it would work for a large fortune 500 company. Great for marketing automation but not the best if you are trying to design fully custom emails. Their email templates could use some work.
Score 9 out of 10
Vetted Review
ResellerIncentivized
We use AC to email various lists daily. The platform has worked relatively flawless compared to others that we've tried. The editor is somewhat glitchy, but otherwise I've not seen any issues with AC at all -- deliverability has been great. Tiered pricing makes it an easy recommendation for clients that have smaller lists.
  • Deliverabilty
  • Automation
  • Scheduling
  • WYSIWYG Editor is glitchy on occasion
  • A better way to sort user engagement would be great
ActiveCampaign is the ONLY ESP that we recommend to our clients. We've tried at least 4 others and none of them come close to being as user friendly and accurate.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
I use it to create email campaigns, automations, pages and forms.
  • Support
  • Forms
  • Campaigns
  • Setting up the flow of the automations, I would like to see that made easier to reduce contacts getting stuck in the automations.
  • Sometimes uploading images is a little difficult because although it's in the correct format for some reason the system does not acknowledge it and will not upload
  • It would be great if I could "undo" the most recent action instead of a chunk of information.
I will give an overall rating of 9 because it isn't a perfect system but it allows me to do what I need to do and I have only ever used ActiveCampaign so I really don't have anything else to compare it to.

I use it primarily for creating email campaigns, pages, forms, and automations.

I find it a bit of a struggle getting the "perfect" automation for when I have an event and people are joining at different times.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We use ActiveCampaign to carry out email marketing. I am the sole user of the program but use it to reach out to a database of around 10,000 customers on a weekly basis. Active Campaign allows us to communicate with our customers and more importantly, segment our mailing list so that we can send out relevant information to different customers. We also have several email automation set up (such as a welcome email series) which ensures that every new contact is acknowledged and welcomed into our community.

We haven't had the need to use it as we have a medical software outside of Active Campaign that manages our customers as we are a private clinic - but I have had experience with the CRM aspect of Active Campaign and it's brilliant! It makes managing your customers and keeping track of their activity really simple. I also rely on ActiveCampaign to report on the success of my email marketing campaigns too - which it does a great job of!


  • Email scheduling
  • Automations
  • CRM
  • Test emails - have a section to leave a message alongside it
  • Make the forms more customizable
  • Have the option to display time and date in British way
ActiveCampaign is perfectly suitable for our company in that it achieves everything we need. We moved to it from Mailchimp as we felt we'd outgrown Mailchimp. However, I'm very aware that we are using a fraction of what is possible with ActiveCampaign making it a great platform to move forward with.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We're using ActiveCampaign as both a CRM and email marketing tool across the whole business:
  1. Managing contacts and recording our interactions with them
  2. Sending regular emails to our mailing list to stay in touch with them and provide educational content
  3. For automations as part of products and services we sell (onboarding and course delivery)
It helps us to stay in touch with people - the advantage over other apps is that it's CRM + email marketing in one, so we can see contact activity relating to email campaigns in the same place as notes, telephone call records, etc.
  • The email builder has a lot of customization options when compared with other email marketing apps.
  • The automation builder is incredibly powerful, particularly when combined with contact tagging. With 'tag added' and 'tag removed' as triggers for automations, there's huge scope for building automation.
  • Forms and landing pages are very useful, especially for list building.
  • My biggest frustration is with the email campaign reports. The UI appears to almost be from a different, much older app entirely. The data I can see about campaigns at a glance is very limited compared to other email marketing apps.
  • More flexibility with Zapier would be a real improvement.
  • The campaign creation process, although mostly excellent, feels a little clunky at times. For example, when choosing a segment to send to (that includes all contacts with a specific tag) I can't see who is in that segment without a number of additional clicks.
Although there are some areas for improvement, I do think it's the best combined CRM and email marketing app available right now - it's flexible enough to cover use cases for those new to using email marketing as well as those with advanced automation. It's perhaps less appropriate for those who aren't tech-savvy - there is a training available but the learning curve is a little steeper than with other email marketing apps.
September 10, 2021

I'd be lost without it!

Gareth Busby | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
I use it to build email automations and to mail my list each week. ActiveCampaign allows me to build my followers and keep in touch with them.
  • Visual automation builder
  • Lets me see user interactions
  • Segments my subscribers so I can send them with relevant emails.
  • More themes that are connected with the API
  • Better tutorials to set up webhooks
  • Show visuals on how automations link to others
It's excellent value for money, I don't use many of the features but I know if I have a need to do something I'll be able to find out how to do it with ActiveCampaign. Great for small lists and building automation, I couldn't live without it! It's such a great tool.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
I've been using ActiveCampaign for years for both my own businesses and for my clients. It really gives an amazing all-around solution not only for contact management but for automation and funneling leads to the right places based on behaviors.
  • Builds complex funnels to optimise leads
  • Demonstrates functional landing pages to get our products out there
  • Provides detailed contact management and list segmentation
  • Landing pages - the visual look of these could be improved
  • Forms - again, the look and feel could be brought up to date
  • Automation flow - something more left to right, drag and drop would be more up to date
When I am building Evergreen webinar funnels, I only recommend ActiveCampaign to my clients. Works beautifully with Kajabi for products and sales and again with EverWebinar for the evergreen webinar.
It does however lack the functionality I would expect using custom fields - this could be improved.
Fábio Nunes | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
ResellerIncentivized
I've been fully satisfied with ActiveCampaign and I recommend it to anybody, particularly those who want to implement CRM without external consultants.
ActiveCampaign has a great support and development team, able to assist you effectively, also in your language (Portuguese for us).
We also implement sales funnels for our clients and ActiveCampaign is the perfect all-in-one tool.
  • Email Marketing
  • Marketing automation
  • Client Relations Management Tool
  • Contact Segmentation
  • It feels a bit overwhelming for non-tech people
  • Custom reports could be available on lower plans, even if limited versions
ActiveCampaign is the perfect tool when you're looking for a marketing automation platform. If you only need email marketing, there are better and cheaper alternatives, but once you start to automate customer journeys, using deals with your sales team and automation most of the repetitive tasks and interactions... They're not better than ActiveCampaign!
Andrea T. Martin | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
ActiveCampaign allowed me to very easily stay in touch with my email list - I was able to very easily send out newsletters, sales offers, and other communications. I was also able to tag the clients according to how they interacted with me. This also allowed me to retarget them as needed. I was a beginner that had previously used Mailchimp, but ActiveCampaign was much more robust while being very user-friendly.
  • Send out monthly newsletters to my clients
  • Tag my clients so that I can re-target them in various campaigns
  • Send out a Sales offer to my email list
  • Create a series of emails to a select audience
  • Connect ActiveCampaign to my other systems (i.e. - Leadpages, etc.)
  • The tagging feature was great, but it was difficult to learn
  • It was a little on the expensive side
  • It needed additional tiers for pricing
ActiveCampaign is a great CRM and a huge difference from Mailchimp. It has so many more options to communicate with clients and potential clients. From the tagging, the campaign sequence options, the newsletter options, and so much more. It is very user friendly and I was able to quickly learn how to use it.
John Corcoran | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
The whole team is using it and it helps with contact management and email marketing.
  • Collect all of our contacts in one place
  • Email blasts
  • Email newsletter
  • Deal pipeline
  • Confused about how to easily retrieve contacts entered through a form
  • Building campaigns is complex
  • More advice on email marketing
We were able to cancel our separate pipeline software and just have one app which is email marketing, CRM and pipeline software.
September 10, 2021

The king of automations

Score 9 out of 10
Vetted Review
Verified User
Incentivized
We use ActiveCampaign to gather leads from freebies and Facebook ad campaigns. Also, but less often, to send campaigns to our contacts with interesting articles, promotions, etc. The plan is to also use it for retargeting visitors on our website since we have also installed the ActiveCampaign plugin for WordPress on the website.
  • Automations - so many options!
  • Easy overview of contacts and multiple options to filter them
  • Many integrations available
  • The UI could be more intuitive
  • The custom forms aren't particularly attractive design wise
  • Other providers have nicer templates, but I like to keep my emails simple, so it's not a big problem
I would definitely recommend ActiveCampaign to someone who wants to use automations to optimize their business. I love all the possibilities, even though I don't use many of them. Definitely a must if you have a webshop.

If your approach to email marketing is a simple one, just building a mailing list and sending some emails every now and then, maybe ActiveCampaign would be a bit of an overkill, or put in another way, a waste of cool functions :P
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