Overview
What is ActiveCampaign?
ActiveCampaign helps small teams power big businesses with a platform for intelligent marketing automation. It provides email marketing, marketing automation, and CRM tools that help businesses to create incredible customer experiences.
Simple. Effective. Efficient. Perfect for organizations looking to scale.
In my opinion, Fragile Design resulted in significant Lost Revenue - Be careful or steer clear
ActiveCampaign continues to best meet my email service needs
Robust tool, but expensive
ActiveCampaign is an All-in-One easy and effective solution for all types and sizes of companies
ActiveCampaign is the most powerful email marketing automation tool
It does what it's supposed to. Customer success is not what it used to be.
ActiveCampaign has simplified my life so I can focus more on my clients
TrustRadius Insights
Love using ActiveCampaign
User friendly and good for automating marketing campaigns
Definitely a great choice for a newbie!
ActiveCampaign very user friendly
Great Automations and List Management for a Low Cost to Start With
I am a solopreneur and I use ActiveCampaign to …
At the cost, ActiveCampaign simply cannot be beat!
Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Popular Features
- List management (650)9.595%
- Standard reports (584)8.080%
- Dashboards (597)8.080%
- Email deliverability reporting (631)7.474%
Reviewer Pros & Cons
Pricing
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $19 per month
Product Demos
3 simple steps to writing great emails using AI in 6 minutes
Getting Started With Automation In 5 Minutes With Free Templates
A/B Testing automations using the drag and drop builder (Case Study)
Getting More Deals With This Automated Cold Email Outreach Tool
ActiveCampaign Updates: AI Tools, and Advanced Segmentation
Making Great Forms that get Great Leads in 2023 | ActiveCampaign Strategy
Features
Email & Online Marketing
Using software to manage lists, send emails, automate email campaigns, and track results.
- 9.3WYSIWYG email editor(581) Ratings
Users can create html emails through a drag-and-drop interface, without html coding knowledge.
- 9Dynamic content(520) Ratings
Users can tailor email, website or landing page content depending on the viewer or recipient (e.g., email salutations that include the recipient’s name).
- 8.7Ability to test dynamic content(471) Ratings
Users can test dynamic content prior to launching a campaign.
- 8Landing pages(338) Ratings
Users can create web pages that are customized to a particular email or campaign. Landing pages often include web forms which can capture visitor information and integrate it back into the MA software.
- 9A/B testing(380) Ratings
Users can experiment with different variations of a campaign and measure results. Testable aspects might include subject lines, header images, or landing page copy.
- 9.3Mobile optimization(526) Ratings
Users can easily optimize emails and landing pages for mobile devices.
- 7.4Email deliverability reporting(631) Ratings
The software helps ensure inbox delivery of email campaigns, through features such as deliverability tests, opt-in management, bounce handling, suppression lists, dedicated IP addresses, and delivery monitoring.
- 9.5List management(650) Ratings
This involves creating, filtering, editing, merging and de-duping lists of contacts.
- 9.6Triggered drip sequences(574) Ratings
The software allows users to set up automatic / drip email campaigns triggered by certain events.
Lead Management
The process of tracking and managing prospective customers from lead generation to conversion.
- 9.1Lead nurturing automation(491) Ratings
Users can set up targeted drip email campaigns based on time intervals or prospect behavior, to automate the lead nurturing process and move them further down the sales funnel.
- 8.1Lead scoring and grading(359) Ratings
Users can set up the software to automatically rate leads based on calculations such as buying signals, such as form submissions, or page views, and automatically qualify leads based on demographic factors.
- 9.1Data quality management(401) Ratings
The software helps store, manage, and organize data around each lead, and avoid data problems such as duplicate contacts or non-standard formats.
- 9.1Automated sales alerts and tasks(355) Ratings
The software helps ensure that a sales person is notified of lead activity and can act on the information in a timely fashion.
- 1.8Lead segmentation and distribution(1) Ratings
Facilitates the distribution and assignment of leads to sales representatives or teams, ensuring a fair and efficient allocation of leads for follow-up and conversion.
Campaign Management
Users can schedule campaigns and/or events with reminders, announcements, etc.
- 9.6Calendaring(295) Ratings
The software helps users maintain a calendar of all marketing activities.
- 9.4Event/webinar marketing(286) Ratings
Users can streamline event marketing with features such as personalized invitations, registration, reminders and post-event follow-ups.
Social Media Marketing
Using social media networks to help amplify marketing endeavors.
- 9.6Social sharing and campaigns(254) Ratings
Users can incorporate social share buttons into campaigns to allow recipients to easily share content. Users can track shares as well.
- 9.4Social profile integration(250) Ratings
The software incorporates social profile data and social share histories to enhance segmentation and scoring of contacts.
Reporting & Analytics
Users can report on and analyze usage, performance, ROI, and/or other metrics of success.
- 8Dashboards(597) Ratings
Users can create, customize and share dashboards, which provide an overview of the most important metrics.
- 8Standard reports(584) Ratings
The software offers pre-built reports with metrics standard to the category.
- 9Custom reports(377) Ratings
Users can create custom reports.
Platform & Infrastructure
Features related to platform-wide settings and structure, such as permissions, languages, integrations, customizations, etc.
- 9.5API(391) Ratings
An API (application programming interface) provides a standard programming interface for connecting third-party systems to the software for data creation, access, updating and/or deletion.
- 9.1Role-based workflow & approvals(267) Ratings
Permissions to perform actions or access or modify data are assigned to roles, which are then assigned to users, reducing complexity of administration.
- 9.4Customizability(420) Ratings
Users can customize their instance with features like custom fields and custom objects.
- 9.2Integration with Salesforce.com(92) Ratings
The software can integrate with Salesforce.com bi-directionally, allowing for data syncs, activity alerts, campaign triggers, enhanced reporting, and lead assigning.
- 9.7Integration with Microsoft Dynamics CRM(60) Ratings
The software can integrate with Microsoft Dynamics CRM bi-directionally, allowing for data syncs, activity alerts, campaign triggers, enhanced reporting, and lead assigning.
- 9.7Integration with SugarCRM(56) Ratings
The software can integrate with SugarCRM bi-directionally, allowing for data syncs, activity alerts, campaign triggers, enhanced reporting, and lead assigning.
- 7.5Third-party software integrations(20) Ratings
Integration functionality with third-party or in-house systems.
Product Details
- About
- Integrations
- Competitors
- Tech Details
- FAQs
What is ActiveCampaign?
ActiveCampaign offers small teams a platform for intelligent marketing automation. According to the vendor, customers from over 170 countries use ActiveCampaign’s mix of pre-built automations and integrations (including Facebook, Google, WordPress, Salesforce, Shopify, and Square) to power personalized marketing, transactional emails, and one-to-one CRM interactions throughout the customer lifecycle.
ActiveCampaign Screenshots
ActiveCampaign Videos
ActiveCampaign Integrations
ActiveCampaign Competitors
ActiveCampaign Technical Details
Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
---|---|
Operating Systems | Unspecified |
Mobile Application | Apple iOS, Android |
Frequently Asked Questions
Comparisons
Compare with
Reviews and Ratings
(894)Community Insights
- Recommendations
Users commonly recommend ActiveCampaign for its CRM, email marketing, and marketing automation capabilities. They suggest that businesses in need of these features should consider using ActiveCampaign as it provides all these functionalities in one platform.
Another common recommendation is to take advantage of ActiveCampaign's onboarding and support services. Users recommend trying the platform and utilizing their resources to ensure a smooth transition and effective use of the software.
ActiveCampaign is often praised as a robust system for small businesses on a budget. Users appreciate the value they receive from the platform, making it an attractive option for those with limited resources.
Additionally, users recommend ActiveCampaign for email marketing purposes, often highlighting it as an alternative to MailChimp. It is seen as a helpful tool for creating and managing email campaigns.
Furthermore, some users suggest using ActiveCampaign as a means to build a business without relying on advertising. The platform's features and support are seen as instrumental in achieving this goal.
Lastly, users express satisfaction with ActiveCampaign's support team, describing it as amazing. They find the support available through webinars, live chat, and other channels to be helpful in maximizing their use of the platform.
Attribute Ratings
- 8.4Likelihood to Renew25 ratings
- 9.1Availability5 ratings
- 6.9Performance5 ratings
- 7.6Usability38 ratings
- 1.4Support Rating41 ratings
- 7.3Online Training1 rating
- 9.1In-Person Training2 ratings
- 8.6Implementation Rating14 ratings
- 6.5Configurability4 ratings
- 1.7Product Scalability5 ratings
- 8.9Ease of integration4 ratings
- 7.2Vendor pre-sale4 ratings
- 6.5Vendor post-sale4 ratings
Reviews
(1-25 of 427)In my opinion, Fragile Design resulted in significant Lost Revenue - Be careful or steer clear
- Searchable table of contacts
- Email campaign templates
- Decent email workflows
- In my opinion, Terrible UX for accessing contacts, no navigation buttons, users have to click the back button and then click on the next contact.
- In my experience, VERY SLOW - the system is very slow to load data which frustrates the UX and makes it frustrating to access contact data quickly
- In my opinion, Fragile design - it is very easy to break automations, but ActiveCampaign insists on this design (more to say later)
ActiveCampaign continues to best meet my email service needs
- Because of excellent tagging and segmenting options I can use a single account for mailing subscribers who signed up from my 2 websites
- It makes it easy to see what list, tags, and automations each subscriber has
- There are a many options to choose from when building out automations
- My number one complaint is the way an account can be frozen if you unexpectedly reach your subscriber limit. There should be at least a feature that alerts you when a limit has been reached with an timeframe allowed to scrub your list or upgrade without losing service access.
- Some options are difficult to find on the site
- The newest pricing structure is difficult to understand
- Linking automations together
- Having access to a secondary login for my assistant
- Forms that trigger stuff for me with ease
- Lead scoring lets me see who is excited about me
- They cut down customer success without warning and then also increased the tax fees that I was never charged before. They didnt do a good job explaining this.
- Its slow in my browser which feels like somethin that should have been fixed ages ago.
- I wish they were more transparent abou the free 30 min calls I used to get. It seems like they changed a lot in the last year
- for an email automation company, they have added me to automations that were not correct like new user ones. Or I got prospecting ones when i was already paying.
Definitely a great choice for a newbie!
- Very user friendly and easy to use.
- It looks professional.
- The support is great!
- Some more customization would be nice.
- It's hard to insert images at times.
- The videos show up dark.
ActiveCampaign very user friendly
- Works well with Zapier
- Solves problems for us
- Allows us to use online forms
- All features are pretty much user friendly
At the cost, ActiveCampaign simply cannot be beat!
- Email Automation.
- Goals within Email Automation - Goal Reporting.
- Customizable use cases.
- Social media integration.
- At times the platform can be a bit laggy.
- Email formatting could use an upgrade (ie. sometimes it defaults back to Ariel 12 when you're editing email copy when you've already changed the font meaning you have to change the font again).
My experience: Damaged me personally with financial loss due to their error, and now my business suffering because of data loss—no apologies
- Customer service is readily available (via chatbot) for basic questions on how to use the CRM
- Their automation flow makes more sense to me than some other CRMs.
- In my opinion, their customer service is horrible. It took 38 emails over 2 weeks simply to "resolve" that my bank account was overdrawn due to an unauthorized renewal fee for a yearly subscription, when I had never purchased a yearly subscription before.
- In my opinion, customer service could actually listen to the problem and respond like their customers are real people instead of giving canned, generic responses, making light of significant issue.
- In my opinion, not threaten to remove access to contact data in the event of their own error (such as unauthorized charges, and then, in my experience, after refunding, threatening to remove access to contact data if I didn't purchase a plan).
- In my opinion, not randomly change the functions on their platform that results in data loss, such as happened to me this week.
- In my opinion, when receiving a complaint about customer data loss: apologize or acknowledge the loss.
- In my opinion, reimburse a business for financial loss suffered due to, what I believe is incompetent and dishonest behavior, such as the auto-renew event last June.
Here is my experience: In my opinion, this is the worst customer service I have ever experienced. As a CRM that is supposed to hold data for people's customers, I felt they threatened me with the data loss of my clients in June, and now they have lost the data of my clients. In June it took 38 emails over two weeks to get the issue "sorted out". They caused me to go overdrawn in my bank account by making an unauthorized renewal charge on my card on file. I never purchased a yearly membership to begin with, and suddenly in June I was charged over $600 for a renewal of a yearly subscription. I had never had a yearly subscription before! Like I said, it took over 38 emails to get to a conclusion. I was initially told they do not provide refunds. I finally got a refund, was given a free year, then they took that free year away and, in my experience, threatened me with data loss if I didn't pay within about a week's timeframe! Then, in my experience, they gave me an extra week before they threatened to remove access to my clients data, as though they were being nice by giving me an extra week. I was literally about to launch a business I had been working on for two years, and they did this to me! And I'd been using them for about a year or more building up to my launch! I was never reimbursed for the overdraft fees, and ended up purchasing a yearly subscription simply because I was about to launch my business and it was set up to operate using ActiveCampaign so I couldn't afford to learn a whole new CRM and rewire my business right before a launch. I cannot begin to express how, in my opinion, bad the customer service representative was that handled this whole thing. I truly felt like a number not a person to them, and all they cared about was taking my money, not the fact that they were toying with my livelihood. Now this week there is a new issue. Since I have had ActiveCampaign, I have had a feature where I can attach files to my contacts. And I do. Signed, legal documents. Well this week all the files I've ever attached to any customers disappeared. And now suddenly there is no feature to even attach files. My experience: The first customer service representative I spoke with literally did not understand what I was asking and kept asking me about was I having trouble importing contacts, completely unrelated to my issue. I asked to speak with a manager or someone else and the customer service representative said they couldn't pass my ticket along to anyone else or let anyone else see it. In my opinion, lies. I left the chat conversation. I waited a day and went back. The next customer service representative said they would look into it and email me back. They emailed me back with no apology or even acknowledgment that customer data had been lost! They simply said the feature to add files to a contact is with their sales plan only, so I need to purchase the sales plan. I haven't had the sales plan for the 2 years I've had ActiveCampaign and I have always had the files feature. In my opinion, basic common sense says this does not answer the problem. Why did the feature suddenly disappear? The customer service representative did not even apologize for my data loss, say they would try to help find the lost files—nothing. I am now convinced, after this and reading other reviews here of similar, in my opinion, horrible neglect of their customers, that in my free time I need to begin learning another CRM and rebuilding my business to function on another platform. I do not understand how the owners can have a clean conscious knowing they support businesses function—help people maintain their livelihood—but, in my experience, treat those people with no dignity or respect. I am appalled. And hurt. In my experience, my business has been hurt by ActiveCampaign. Twice now. And in no small way.
ActiveCampaign Review
- Automation
- Email Marketing
- Customer database
- Reporting functionality
- ActiveCampaign's marketing automation features have also revolutionized our workflows
- We utilize ActiveCampaign's messaging features for sending targeted SMS and site messages, helping us reach our customers in real-time, and further driving engagement.
- In terms of sales and CRM, ActiveCampaign provides a comprehensive view of our customer data, making it easier for our sales team to track and manage leads.
- The mobile app could be improved. It doesn't offer all the functionality available on the desktop version, which can limit what can be accomplished when I'm away from my computer.
- While the platform is comprehensive, its user interface could be more intuitive and load faster at times.
- Some smaller businesses and startups might find ActiveCampaign's advanced features to be pricey. Offering more scalable pricing options or packages tailored to smaller businesses might be beneficial.
Thank You Active Campaign!
- Ease of use
- Very easy to send out a campaign.
- Easy to organize lists.
- Great for creating forms.
- Removal of unsubscribes automatically.
Great Product - not such a great company any more
- Email Automation
- Contact tracking
- Tagging and segmenting contacts
- Integration (via Zapier for me)
- They need to listen to customer requests
- Old email editor buggy - new one lacks at leas one key feature
- Since the start of 2023: ethics - doubling the cost for legacy users
The ultimate tool to increase efficiency and personalization in your marketing strategy
- Condition-Based Flows
- E-mail marketing
- Contact classification and labeling
- The campaign and flow reports are somewhat simple
- Some options in the email marketing campaign editor
- A little more customization when creating forms
AC Experiences and why it's worth it
- Customer support
- Structure is very good
- navigation visibility for some bullets
- Adding new team members can be easier
Active Campaign for more than just your campaign
- Landing Pages - easy to use and set up
- CRM - great for keeping track of customers
- Marketing - great for emails
- There is limitation with landing pages and custom URLs - www. does not work in front of them
- Some things could be more user friendly
- When making automations - not all lists or groups or emails always generate
- Contact Management (tags, lists, merges)
- Automated Campaigns
- Zapier Integration
- Sales Funnels
- Campaign Creation
- Templates
- Template Functionality
- Template & Email Formatting
- One-Off Emails
Great for the Serious Business Owner Looking for a Complete Solution for a Reasonable Price
- Tagging customers dependent on engagement and interests
- Sending automations and email campaigns
- Pulling it all together in one software
- Having good training and support options
- making it easier to navigate
- making the site faster to load
- making it easier to just send a quick email to a list...
- making the support options more accessible and intuitive
ActiveCampaign Review
- marketing automation
- CRM
- Campaign mail
- crm
The Good and the Bad--Mixed Bag
- Reports
- Scheduling
- User interface
- Customer service
- Wait time for customer service
- Custom plans
- Custom billing options
A bit of work to get started but great design, flexibility and scalability at a good starting price
- The graphic design is very good, especially fonts, colours and templates
- Flexibility of design and functionality
- Takes a little while to learn it, but generally user-friendly
- Looks very professional but doesn't cost much to get started
- There are masses of integrations for ActiveCampaign, and the ones I tried all worked well and didn't take long to figure out.
- It took me a while to get to understand where to find things, and I used a free online course from a consultant who specialises in AC to help me get the foundations set up more easily. That said, there were lots of onboarding workshops, which were good. It just felt like it required a lot of different angles of learning to just get started.
- The customer support took longer than other software to get back to me via email, though once I found the chat option for my most recent query, that was fast.
- I've ended up switching to another programme where more software is more naturally integrated, and the AC equivalent is included in the price, along with many other types of software. However, design-wise, ActiveCampaign is much better.
- I also had a problem with a form used on my WordPress website, which has a BuddyBoss platform - the colours on the form would be overridden by colour choices for the website, so they were hard to read (pink text on purple background instead of the gold text it was meant to be)
- I couldn't always find the templates I was looking for or how to access them for automation-based emails. I think when I used it, there was a new type of template for newsletters that weren't available for automations, so I had to recreate it, which added time.
A must for any sized business
- Customer service
- Easy to use and navigate
- Simple to change and grow with
- Pricing maybe
- More templates available
- Readymade email templates that are user-friendly
- The ability to create and schedule automated email sequences
- Housing all our client information in one safe, easily accessible place
- More information on hidden or lesser-used features
- Less marketing emails - asking to schedule calls
- Examples of how other users are benefiting from features that may be of interest
- For setup and automation of triggered campaigns, sales monitoring, automated segmentation, and dynamic email content, ActiveCampaign works well.
- It is capable of sending sales emails automatically, one by one, through your own mailbox.
- I would like ActiveCampaign to include the option to add phone numbers to contacts instead of just email addresses, that would be beneficial.
- The ability to generate a report based on user activity on the website or in marketing emails is something I wish ActiveCampaign offered.
Great Step Up for Small Business Owners
- Setting up automated systems
- Tracking data
- Integrations
- Steep learning curve when you're learning the software
- Ability to see the message for past campaigns without multiple clicks
Best price : value ratio, easy to use, ideal for self-publishers
- Weekly emails on service improvements and new functions
- Great ratio price : service, incl. users count
- Email template formatting
- A possibility to link several landing pages to a single email sequence
- More formatting options for landing pages
- More intuitive user interface
ActiveCampaign makes email marketing easy and super flexible
- It's easy to add/update contacts automatically
- Designing automation is really flexible and easy to do
- Campaign reports are in-depth and easy to interpret
- The email designing part could be easier to use. There are certain simple shortcuts that don't work, for example, adding links is more complicated than it should be, moving blocks around is hard, etc.
- There's no good way to filter by 'active' and 'inactive' subscribers when editing en-mass.
- I'd like more reporting data on one page.