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ActiveCampaign

ActiveCampaign

Starting at $19 per month
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Overview

What is ActiveCampaign?

ActiveCampaign helps small teams power big businesses with a platform for intelligent marketing automation. It provides email marketing, marketing automation, and CRM tools that help businesses to create incredible customer experiences.

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Recent Reviews

TrustRadius Insights

Confusing and overwhelming user interface: Several users have found ActiveCampaign's user interface to be confusing, overwhelming, and not …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 28 features
  • List management (650)
    9.6
    96%
  • Standard reports (584)
    8.0
    80%
  • Dashboards (597)
    8.0
    80%
  • Email deliverability reporting (631)
    7.3
    73%

Reviewer Pros & Cons

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Pricing

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Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.activecampaign.com/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $19 per month
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Product Demos

3 simple steps to writing great emails using AI in 6 minutes

YouTube

Getting Started With Automation In 5 Minutes With Free Templates

YouTube

A/B Testing automations using the drag and drop builder (Case Study)

YouTube

Getting More Deals With This Automated Cold Email Outreach Tool

YouTube

ActiveCampaign Updates: AI Tools, and Advanced Segmentation

YouTube

Making Great Forms that get Great Leads in 2023 | ActiveCampaign Strategy

YouTube
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Features

Email & Online Marketing

Using software to manage lists, send emails, automate email campaigns, and track results.

8.9
Avg 7.8

Lead Management

The process of tracking and managing prospective customers from lead generation to conversion.

7.5
Avg 7.7

Campaign Management

Users can schedule campaigns and/or events with reminders, announcements, etc.

9.6
Avg 7.6

Social Media Marketing

Using social media networks to help amplify marketing endeavors.

9.5
Avg 7.5

Reporting & Analytics

Users can report on and analyze usage, performance, ROI, and/or other metrics of success.

8.3
Avg 7.5

Platform & Infrastructure

Features related to platform-wide settings and structure, such as permissions, languages, integrations, customizations, etc.

9.2
Avg 7.6
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Product Details

What is ActiveCampaign?

ActiveCampaign offers small teams a platform for intelligent marketing automation. According to the vendor, customers from over 170 countries use ActiveCampaign’s mix of pre-built automations and integrations (including Facebook, Google, WordPress, Salesforce, Shopify, and Square) to power personalized marketing, transactional emails, and one-to-one CRM interactions throughout the customer lifecycle.

ActiveCampaign Screenshots

Screenshot of tagging, that when combined with conditional content helps to put the right message in front of each customer.Screenshot of marketing automationScreenshot of audience segmentation based on engagement, purchase activity, lead score, or any other dimensionScreenshot of live chat, site messaging, email, and a unified inbox that can be used to build relationships with customers.Screenshot of the CRM, which helps sales reps to get more done in less time

ActiveCampaign Videos

Using automations to save time and push podcasts with Caspian Studios
Making more money using advanced Abandoned Cart Tool [eCommerce 2023]

ActiveCampaign Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android

Frequently Asked Questions

ActiveCampaign helps small teams power big businesses with a platform for intelligent marketing automation. It provides email marketing, marketing automation, and CRM tools that help businesses to create incredible customer experiences.

ActiveCampaign starts at $19.

Mailchimp, HubSpot Marketing Hub, and Klaviyo are common alternatives for ActiveCampaign.

Reviewers rate Integration with SugarCRM highest, with a score of 9.8.

The most common users of ActiveCampaign are from Small Businesses (1-50 employees).
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Comparisons

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Reviews and Ratings

(895)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Users commonly recommend ActiveCampaign for its CRM, email marketing, and marketing automation capabilities. They suggest that businesses in need of these features should consider using ActiveCampaign as it provides all these functionalities in one platform.

Another common recommendation is to take advantage of ActiveCampaign's onboarding and support services. Users recommend trying the platform and utilizing their resources to ensure a smooth transition and effective use of the software.

ActiveCampaign is often praised as a robust system for small businesses on a budget. Users appreciate the value they receive from the platform, making it an attractive option for those with limited resources.

Additionally, users recommend ActiveCampaign for email marketing purposes, often highlighting it as an alternative to MailChimp. It is seen as a helpful tool for creating and managing email campaigns.

Furthermore, some users suggest using ActiveCampaign as a means to build a business without relying on advertising. The platform's features and support are seen as instrumental in achieving this goal.

Lastly, users express satisfaction with ActiveCampaign's support team, describing it as amazing. They find the support available through webinars, live chat, and other channels to be helpful in maximizing their use of the platform.

Attribute Ratings

Reviews

(151-175 of 564)
Companies can't remove reviews or game the system. Here's why
Kim McCumber | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
ActiveCampaign is the middle ground between the simpler platforms like Mailchimp and the significant complexity of platforms like Infusionsoft (now Keap). It provides custom fields, segmented automations and other options without the need to hire a consultant or company to create/manage the platform on your behalf that many businesses find with the enterprise platforms.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Hubspot seemed really complicated, I found ActiveCampaign much easier to set up & the support is instant & well above expectation. Hubspot sales team are very pushy & it makes me feel really uncomfortable - they still contact me a year after advising it wasn't the right fit. It is also about 10 x the cost of ActiveCampaign.
Mailchimp is too basic.
I love the way ActiveCampaign is set out, just makes it so easy to follow.
September 10, 2021

Drip Sequences with Ease

Lauren Waldman | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
It would seem like there is much more you can do in ActiveCampaign at a more sophisticated level. Mailchimp is a great place to start for someone like me who was managing things on her own. Once I was able to bring someone on to manage the marketing, it seemed more logical to use a system that could do much more.
Score 9 out of 10
Vetted Review
Verified User
MC was great but was too expensive and limited in scope for unlimited send caps. AWeber has a good email builder but at that time didn't have webhooks, making it difficult to use to meet our needs. ActiveCampaign solved both of these problems by giving us unlimited sends and providing a robust API to manage our registration process and offer our members a way to update their details in real-time.
Lewis Carr | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
ActiveCampaign is a low-cost, highly flexible solution that is ideal for small or even larger businesses. The price point vs the feature set is spot on. I have tried "freemium" versions of other software, which are clever ploys to upsell you to a paid tier. At least with ActiveCampaign, you know where you stand from the very outset. Solid performance, perfect deliverability, and a wicked toolset.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
I found this harder to use and learn - it was just never a good fit and then as soon as we tried Active Campaign it was the right solution for us. Everything was easy to get started and we soon set up campaigns and sequences. Sequences are by far the best feature for the business - we wouldn't swap as so happy with this part of the product
Score 10 out of 10
Vetted Review
Verified User
Incentivized
ActiveCampaign is easier to use, has a higher level of customer service, and enables us to be more creative with our emails/landing pages, etc. You can do more with integration to other sites that we use such as Shopify. We can see exactly what our customers are receiving, how well emails are performing and these can all be viewed in a much simpler, easier form. You can link social media to your account and target certain audiences through that.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
The key reasons I've chosen ActiveCampaign over others are:
  1. Combined CRM and email marketing in one place
  2. Contact tagging (some other email apps have this, some don't)
  3. Powerful automation builder
  4. Generally a very good UI
Score 8 out of 10
Vetted Review
Verified User
Incentivized
I used Mailchimp with a previous nonprofit and it was not half as easy to use or understand; most of the time, we would build one email that we liked and just copy it to keep from having to go back in and build another one. Limited templates. The ActiveCampaign email builder is MUCH more friendly and half of the reason I stuck with AC. It wasn't as easy to sort through contacts in Mailchimp. Mailchimp interface was also clunky and not easy to look at and work with.
September 09, 2021

Automation at its best

Score 9 out of 10
Vetted Review
Verified User
Incentivized
The ease of ActiveCampaign is way higher than other tools in the market. ActiveCampaign offers great flexibility, a great interface, and outstanding support. Besides that, there is lots of documentation available about different problems/solutions. Other tools are hard to understand and support is lacking. A big plus for ActiveCampaign!
Tom Sitzler | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Active Campaign has better funnels and way better templates. It's easier to make groups and to assign clients to different groups. Editing emails are much easier as well. The look of the email editor is much more pleasing and less confusing than Mailchimp. The analytics are easier to understand
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