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ActiveCampaign

ActiveCampaign

Starting at $19 per month
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Overview

What is ActiveCampaign?

ActiveCampaign helps small teams power big businesses with a platform for intelligent marketing automation. It provides email marketing, marketing automation, and CRM tools that help businesses to create incredible customer experiences.

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Recent Reviews

TrustRadius Insights

Confusing and overwhelming user interface: Several users have found ActiveCampaign's user interface to be confusing, overwhelming, and not …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 28 features
  • List management (650)
    9.6
    96%
  • Standard reports (584)
    8.0
    80%
  • Dashboards (597)
    8.0
    80%
  • Email deliverability reporting (631)
    7.2
    72%

Reviewer Pros & Cons

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Pricing

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Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.activecampaign.com/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $19 per month
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Product Demos

3 simple steps to writing great emails using AI in 6 minutes

YouTube

Getting Started With Automation In 5 Minutes With Free Templates

YouTube

A/B Testing automations using the drag and drop builder (Case Study)

YouTube

Getting More Deals With This Automated Cold Email Outreach Tool

YouTube

ActiveCampaign Updates: AI Tools, and Advanced Segmentation

YouTube

Making Great Forms that get Great Leads in 2023 | ActiveCampaign Strategy

YouTube
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Features

Email & Online Marketing

Using software to manage lists, send emails, automate email campaigns, and track results.

8.9
Avg 7.8

Lead Management

The process of tracking and managing prospective customers from lead generation to conversion.

7.5
Avg 7.7

Campaign Management

Users can schedule campaigns and/or events with reminders, announcements, etc.

9.6
Avg 7.6

Social Media Marketing

Using social media networks to help amplify marketing endeavors.

9.5
Avg 7.5

Reporting & Analytics

Users can report on and analyze usage, performance, ROI, and/or other metrics of success.

8.4
Avg 7.5

Platform & Infrastructure

Features related to platform-wide settings and structure, such as permissions, languages, integrations, customizations, etc.

9.2
Avg 7.6
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Product Details

What is ActiveCampaign?

ActiveCampaign offers small teams a platform for intelligent marketing automation. According to the vendor, customers from over 170 countries use ActiveCampaign’s mix of pre-built automations and integrations (including Facebook, Google, WordPress, Salesforce, Shopify, and Square) to power personalized marketing, transactional emails, and one-to-one CRM interactions throughout the customer lifecycle.

ActiveCampaign Screenshots

Screenshot of tagging, that when combined with conditional content helps to put the right message in front of each customer.Screenshot of marketing automationScreenshot of audience segmentation based on engagement, purchase activity, lead score, or any other dimensionScreenshot of live chat, site messaging, email, and a unified inbox that can be used to build relationships with customers.Screenshot of the CRM, which helps sales reps to get more done in less time

ActiveCampaign Videos

Using automations to save time and push podcasts with Caspian Studios
Making more money using advanced Abandoned Cart Tool [eCommerce 2023]

ActiveCampaign Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android

Frequently Asked Questions

ActiveCampaign helps small teams power big businesses with a platform for intelligent marketing automation. It provides email marketing, marketing automation, and CRM tools that help businesses to create incredible customer experiences.

ActiveCampaign starts at $19.

Mailchimp, HubSpot Marketing Hub, and Klaviyo are common alternatives for ActiveCampaign.

Reviewers rate Integration with Microsoft Dynamics CRM and Integration with SugarCRM highest, with a score of 9.8.

The most common users of ActiveCampaign are from Small Businesses (1-50 employees).
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Comparisons

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Reviews and Ratings

(895)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Users commonly recommend ActiveCampaign for its CRM, email marketing, and marketing automation capabilities. They suggest that businesses in need of these features should consider using ActiveCampaign as it provides all these functionalities in one platform.

Another common recommendation is to take advantage of ActiveCampaign's onboarding and support services. Users recommend trying the platform and utilizing their resources to ensure a smooth transition and effective use of the software.

ActiveCampaign is often praised as a robust system for small businesses on a budget. Users appreciate the value they receive from the platform, making it an attractive option for those with limited resources.

Additionally, users recommend ActiveCampaign for email marketing purposes, often highlighting it as an alternative to MailChimp. It is seen as a helpful tool for creating and managing email campaigns.

Furthermore, some users suggest using ActiveCampaign as a means to build a business without relying on advertising. The platform's features and support are seen as instrumental in achieving this goal.

Lastly, users express satisfaction with ActiveCampaign's support team, describing it as amazing. They find the support available through webinars, live chat, and other channels to be helpful in maximizing their use of the platform.

Attribute Ratings

Reviews

(51-75 of 564)
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Score 10 out of 10
Vetted Review
Verified User
Incentivized
I used to be a big fan of HubSpot. However, as I work with a lot of start-ups and scale-ups, it is increasingly hard to recommend it, as the price keeps going up. And in the early stages, it cannot provide the required ROI. ActiveCampaign offers most of the functionality, for a fraction of the price. And the team listens to feedback and keeps adding new, useful features.
Terri Maxwell | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
ActiveCampaign is easier to use than ANY platform we're ever implemented, and I've been an entrepreneur for three decades. It is flexible, effective and trustworthy when it comes to data security. We are able to customize campaigns easily and track results effectively. Our entire team finds the analytics package to be far superior.
Rodrigo Passarelli | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
There is no comparison. Mailchimp had everything to be a market leader, but it left the development halfway and stopped investing in customer service. I switched over 25 Mailchimp clients to ActiveCampaign without looking back. The interface can be a little challenging for those who are used to Mailchimp, but the powerful automation and integrated CRM definitely open up new possibilities for using the tool.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
ActiveCampaing is a more complete tool. You can create complex automation workflows or use its templates. It integrates with plenty of tools through its API. It makes it easy to do A/B tests in your campaigns or in the automation workflows. The lead scoring is very useful though it's not available in all plans.
Richard Schlue | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Salesforce - AC is easier to use ad simpler to understand how to modify the system Mailchimp - does the exact same thing but with access to your CRM data Zapier - We like Zap's but it would be a LOT simpler if AC HD more integration and less of a need for Zaps - one more step things can go wrong for us
Score 10 out of 10
Vetted Review
Verified User
I chose ActiveCampaign because a friend recommended it. I used Mailchimp for email campaigns and HubSpot for CRM but didn't love either one. The best thing about ActiveCampaign is customer support and onboarding. The onboarding specialist spent three sessions with me to get everything I needed set up and teach me what I needed to know. It was nice having someone walk me through the process and tailor it to fit my needs exactly. If I ever have a question, I can ask someone at ActiveCampaign, and they will be happy to help me. As someone that runs a small business, I wear a lot of different hats and don't have the time or patience to learn one tool well, which is why I never liked HubSpot and Mailchimp. But ActiveCampaign walked me through it, so I didn't have to learn on my own, which saved me a lot of time, and it's exactly what I needed.
Bill Kerschbaum | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
ActiveCampaign provides more value than the other platforms I've used. Nimble couldn't compete with the functionality or robustness of AC. For the price point I'm at (ActiveCampaign Plus, the lowest paid tier), HubSpot can't compare either. I would be paying hundreds of dollars per month with HubSpot to unlock the features I now have with AC. And in my opinion, AC is just as easy to use, if not easier.
Score 10 out of 10
Vetted Review
Verified User
I chose ActiveCampaign based on a recommendation of another user for their follow-up sequences. I prefer ActiveCampaign's interface for setting up automations and the workflow view. It's easy to use.
Amy Hayes | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
I wanted something more robust from a CRM perspective than ConvertKit, and didn't need all the bells and whistles of Ontraport. ActiveCampaign was the best blend of features I was looking for, for the best price point. It has also been recommended to me by several people, as well as clients, an thought it would be a platform I could easily grow into, without outgrowing too soon.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Already mentioned this but we moved to ActiveCampaign from Pardot. We felt that Pardot was too expensive for our use case and was actually fairly clunky in terms of setting up emails. Obviously, Pardot was better from a Salesforce integration point but ActiveCampaign has a pretty robust integration as well.
Score 10 out of 10
Vetted Review
Verified User
  • Mailchimp Transactional Email (mandrill)
I was with MailChimp for years. When I was simply sending out a newsletter, it was fine. But, when I wanted to automate segmenting my list, it fell short. I also couldn't integrate it with my website to deepen my customer experience. ActiveCampaign allows me to do those things and much, much more.
Robin Waite | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We switched away from both Mailchimp and Insightly because running two apps became unwieldy and the data wasn't very clean, there was a lot of duplicating of work. They are both excellent pieces of software in their own rights however ActiveCampaign does the job of both of them put together and while it's more expensive than both together I'd happily suck up the extra cost to save time and have more accurate data.
Oliver Martin | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
ActiveCampaign has awesome ease of use and really fits into our workflow. It saves us heaps of time and has the perfect balance of customizability, complexity, flexibility, and speed.
Dr Olivier Becherel - Leadership and Executive Coaching | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Score 9 out of 10
Vetted Review
Verified User
Infusionsoft always seemed to have issues, our automation never fired correctly and seemed to always be broken. We haven't had to deal with those issues with ActiveCampaign. Infusionsoft always seemed to have a more difficult system to find solutions for any issues while ActiveCampaign has a great customer service team always there and ready to help!
Paula Tadzik | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
I used Mailchimp when I first started out as they offered a few version, something that I wish AC would offer. It enabled me to start on my business but feel free comfortable testing until I was ready to upgrade - It was a pain to learn a few system but AC did give me more options for the same money as Mailchimp once I upgraded
Jack Foster | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
ActiveCampaign is far and away the better email marketing platform than Mailchimp. It gives you more options across the board when it comes to design and automation. The landing page designer of ActiveCampaign is somewhat similar to Instapage and Landingi and I have no real preference for any of them. However, the fact that I can have ActiveCampaign as my landing page builder and email marketing platform allows me to save hundreds in software fees.
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