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ActiveCampaign

ActiveCampaign

Starting at $19 per month
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Overview

What is ActiveCampaign?

ActiveCampaign helps small teams power big businesses with a platform for intelligent marketing automation. It provides email marketing, marketing automation, and CRM tools that help businesses to create incredible customer experiences.

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Recent Reviews

TrustRadius Insights

Confusing and overwhelming user interface: Several users have found ActiveCampaign's user interface to be confusing, overwhelming, and not …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 28 features
  • List management (650)
    9.6
    96%
  • Standard reports (584)
    8.0
    80%
  • Dashboards (597)
    8.0
    80%
  • Email deliverability reporting (631)
    7.2
    72%

Reviewer Pros & Cons

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Pricing

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Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.activecampaign.com/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $19 per month
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Product Demos

3 simple steps to writing great emails using AI in 6 minutes

YouTube

Getting Started With Automation In 5 Minutes With Free Templates

YouTube

A/B Testing automations using the drag and drop builder (Case Study)

YouTube

Getting More Deals With This Automated Cold Email Outreach Tool

YouTube

ActiveCampaign Updates: AI Tools, and Advanced Segmentation

YouTube

Making Great Forms that get Great Leads in 2023 | ActiveCampaign Strategy

YouTube
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Features

Email & Online Marketing

Using software to manage lists, send emails, automate email campaigns, and track results.

8.9
Avg 7.8

Lead Management

The process of tracking and managing prospective customers from lead generation to conversion.

7.5
Avg 7.7

Campaign Management

Users can schedule campaigns and/or events with reminders, announcements, etc.

9.6
Avg 7.6

Social Media Marketing

Using social media networks to help amplify marketing endeavors.

9.5
Avg 7.5

Reporting & Analytics

Users can report on and analyze usage, performance, ROI, and/or other metrics of success.

8.4
Avg 7.5

Platform & Infrastructure

Features related to platform-wide settings and structure, such as permissions, languages, integrations, customizations, etc.

9.2
Avg 7.6
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Product Details

What is ActiveCampaign?

ActiveCampaign offers small teams a platform for intelligent marketing automation. According to the vendor, customers from over 170 countries use ActiveCampaign’s mix of pre-built automations and integrations (including Facebook, Google, WordPress, Salesforce, Shopify, and Square) to power personalized marketing, transactional emails, and one-to-one CRM interactions throughout the customer lifecycle.

ActiveCampaign Screenshots

Screenshot of tagging, that when combined with conditional content helps to put the right message in front of each customer.Screenshot of marketing automationScreenshot of audience segmentation based on engagement, purchase activity, lead score, or any other dimensionScreenshot of live chat, site messaging, email, and a unified inbox that can be used to build relationships with customers.Screenshot of the CRM, which helps sales reps to get more done in less time

ActiveCampaign Videos

Using automations to save time and push podcasts with Caspian Studios
Making more money using advanced Abandoned Cart Tool [eCommerce 2023]

ActiveCampaign Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android

Frequently Asked Questions

ActiveCampaign helps small teams power big businesses with a platform for intelligent marketing automation. It provides email marketing, marketing automation, and CRM tools that help businesses to create incredible customer experiences.

ActiveCampaign starts at $19.

Mailchimp, HubSpot Marketing Hub, and Klaviyo are common alternatives for ActiveCampaign.

Reviewers rate Integration with Microsoft Dynamics CRM and Integration with SugarCRM highest, with a score of 9.8.

The most common users of ActiveCampaign are from Small Businesses (1-50 employees).
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Comparisons

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Reviews and Ratings

(895)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Users commonly recommend ActiveCampaign for its CRM, email marketing, and marketing automation capabilities. They suggest that businesses in need of these features should consider using ActiveCampaign as it provides all these functionalities in one platform.

Another common recommendation is to take advantage of ActiveCampaign's onboarding and support services. Users recommend trying the platform and utilizing their resources to ensure a smooth transition and effective use of the software.

ActiveCampaign is often praised as a robust system for small businesses on a budget. Users appreciate the value they receive from the platform, making it an attractive option for those with limited resources.

Additionally, users recommend ActiveCampaign for email marketing purposes, often highlighting it as an alternative to MailChimp. It is seen as a helpful tool for creating and managing email campaigns.

Furthermore, some users suggest using ActiveCampaign as a means to build a business without relying on advertising. The platform's features and support are seen as instrumental in achieving this goal.

Lastly, users express satisfaction with ActiveCampaign's support team, describing it as amazing. They find the support available through webinars, live chat, and other channels to be helpful in maximizing their use of the platform.

Attribute Ratings

Reviews

(76-100 of 564)
Companies can't remove reviews or game the system. Here's why
Charlie Piehler | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
I've used Hubspot, Mailchimp, and Campaign Monitor extensively for other clients. All of them have their benefits. But many of them either have limited functionality or are incredibly expensive. ActiveCampaign is robust enough to handle the integrations and automatons we need at a price that is competitively affordable.
Steena Brown | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Backend user experience is much more streamlined and robust than AWeber. AWeber also triggers weird spam wall blocks occasionally when integrating with other system’s automated forms. MailChimp simply doesn’t have the features I need.
December 29, 2021

Stacks up!

Melinda Saternis | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Compared to the previous system we were using, this is decades better. We were constantly getting bounce[d] back from emails and it blocked perfectly fine accounts or not delivering to [the] entire email databases. Switching to ActiveCampaign boosted our sales because we weren’t getting that same kickback and could reach a better customer base and tailor it.
Andrea Lupi | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
At a cost level, ActiveCampaign gives more features for the same number of contacts, like the scoring points, the different automation, and the possibility to manage the contacts and a better and simple way. Also in ActiveCampaign you can find different automation already made and tested by other users of the community.
Wendy Brodeur | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
ActiveCampaign far exceeds SharpSpring in almost every way. It has a much cleaner interface and is much easier to use. SharpSpring was very glitchy for us, especially the email creator/editor. SharpSpring also costs more than double that of ActiveCampaign. And SharpSpring's customer service is abysmal. The only thing we miss from SharpSpring is the automatic lead attribution (it would label how a lead came to our website - Google Search, Facebook, etc.). ActiveCampaign does not track that information automatically, you have to manually set up UTM parameters.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We switched from Mailchimp to ActiveCampaign this year as we were having all kinds of issues with Mailchimp and were looking for an email marketing solution that offered decent automation features. ActiveCampaign is leagues above Mailchimp in terms of user experience, features, customer support and integrations, I would recommend ActiveCampaign over other solutions on the market.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
The functionality is comparable but the price for ActiveCampaign is a lot better than most competitors, for the number of active contacts. It's pretty much as easy to use as HubSpot and while not a powerful as Marketo, it's got enough features to make it really useful for marketing automation.
George Anderson | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
For the price, ActiveCampaign is streets ahead. I probably use about 60% of the platform's functionality with a further 20% that I could benefit from using and intend to explore in the next 12 months. This compares to only about 25% usage with some other platforms or having to buy in additional services with others.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
ActiveCampaign is SO much better. We started with Mailchimp and hit its limitations so quickly. We then moved to ConvertKit and while it was significantly better, it didn’t have the ability to really customize a contact’s journey. Finally, we moved to ActiveCampaign and immediately went “THIS is what we’ve been looking for!”
Score 9 out of 10
Vetted Review
Verified User
Incentivized
ActiveCampaign was more affordable and had more features than I needed. In particular, the automation, sequences, and integrations plus the ability for custom webhooks. While I like the other platforms too for various reasons, the automation and webhooks features, integrations, and affordability of ActiveCampaign for what I needed is the main reason why I chose to go with ActiveCampaign.
Luis Alfonzo Camejo | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
ActiveCampaign is more specialized in email marketing and has more powerful features than ClickFunnels.

The strongest point is that even though it is a complex software, it is extremely simple to understand and use. ActiveCampaign does an extremely good job at teaching you how to use their platform and leverage it in your business.
Devin Ambron | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
ActiveCampaign has a huge advantage over the other platforms in that there is enough power under the hood to offer the same automation as the other platforms but without creating a headache in the process of organizing it all. Mailchimp at its heart is still a freemium tool that fails to bring together true marketing automation, Keap/Infusionsoft was wildly powerful but so complex to use that no one could figure it out, ConvertKit is very simple and focused on blogger types and Ontraport had extremely powerful landing page builders but without the ability to create complex automatons. ActiveCampaign does a good job of addressing a lot of the negative points of other platforms in an easy-to-use way.
Score 9 out of 10
Vetted Review
ResellerIncentivized
Pricing is comparable. Automation is easiest (and quickest) with AC. Mailchimp has a better editor in my opinion. Constant Contact is quickest to set up (again in my opinion). None have as good of analytics as ActiveCampaign.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We switched over to ActiveCampaign mainly because of cost savings. As we have gotten to use the service, I have noticed ActiveCampaign is more intuitive, provides a wealth of helpful information and resources, and is generally more pleasant to use. The customer support with ActiveCampaign is also very good and I feel like communication is frequent and open.
Julie Barber | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Mailchimp feels like a poor relative in comparison, it doesn't have the user experience or the functionality ActiveCampaign can offer. We've completely canceled Mailchimp now in favor of ActiveCampaign, and I tell all my clients about it.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
ActiveCampaign is much more affordable and has just the right amount of features for my business size and stage. It is well supported and widely used so getting help is not a struggle.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Honestly, I liked HubSpot better. I found the user design to be fancier than ActiveCampaign. The easy deciding factor, though, was that automation was not included at the same price point. Instant dealbreaker! It made it easy to go with ActiveCampaign. I'm glad I did. I appreciate ActiveCampaign so much.
Tameka Allen | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
In comparison to all the other systems (except Keap), ActiveCampaign goes above and beyond for email marketing, marketing automation, and CRM functionality. It's the closest you can get to an all-in-one system.

And while Infusionsoft is also robust, it's not very intuitive. Unless you have time to take on its steep learning curve, you'll need a specialist on your team to manage it full-time.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
I had a superior experience with ActiveCampaign when compared with Mailchimp, as ActiveCampaign offers more features and emails that have a more professional quality and feel to them. I chose ActiveCampaign because I knew it was the leader in the industry. I will definitely continue to use ActiveCampaign over Mailchimp.
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