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ActiveCampaign

ActiveCampaign

Starting at $19 per month
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Overview

What is ActiveCampaign?

ActiveCampaign helps small teams power big businesses with a platform for intelligent marketing automation. It provides email marketing, marketing automation, and CRM tools that help businesses to create incredible customer experiences.

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Recent Reviews

TrustRadius Insights

Confusing and overwhelming user interface: Several users have found ActiveCampaign's user interface to be confusing, overwhelming, and not …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 28 features
  • List management (650)
    9.6
    96%
  • Standard reports (584)
    8.0
    80%
  • Dashboards (597)
    8.0
    80%
  • Email deliverability reporting (631)
    7.2
    72%

Reviewer Pros & Cons

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Pricing

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Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.activecampaign.com/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $19 per month
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Product Demos

3 simple steps to writing great emails using AI in 6 minutes

YouTube

Getting Started With Automation In 5 Minutes With Free Templates

YouTube

A/B Testing automations using the drag and drop builder (Case Study)

YouTube

Getting More Deals With This Automated Cold Email Outreach Tool

YouTube

ActiveCampaign Updates: AI Tools, and Advanced Segmentation

YouTube

Making Great Forms that get Great Leads in 2023 | ActiveCampaign Strategy

YouTube
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Features

Email & Online Marketing

Using software to manage lists, send emails, automate email campaigns, and track results.

8.9
Avg 7.8

Lead Management

The process of tracking and managing prospective customers from lead generation to conversion.

7.5
Avg 7.7

Campaign Management

Users can schedule campaigns and/or events with reminders, announcements, etc.

9.6
Avg 7.6

Social Media Marketing

Using social media networks to help amplify marketing endeavors.

9.5
Avg 7.5

Reporting & Analytics

Users can report on and analyze usage, performance, ROI, and/or other metrics of success.

8.4
Avg 7.5

Platform & Infrastructure

Features related to platform-wide settings and structure, such as permissions, languages, integrations, customizations, etc.

9.2
Avg 7.6
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Product Details

What is ActiveCampaign?

ActiveCampaign offers small teams a platform for intelligent marketing automation. According to the vendor, customers from over 170 countries use ActiveCampaign’s mix of pre-built automations and integrations (including Facebook, Google, WordPress, Salesforce, Shopify, and Square) to power personalized marketing, transactional emails, and one-to-one CRM interactions throughout the customer lifecycle.

ActiveCampaign Screenshots

Screenshot of tagging, that when combined with conditional content helps to put the right message in front of each customer.Screenshot of marketing automationScreenshot of audience segmentation based on engagement, purchase activity, lead score, or any other dimensionScreenshot of live chat, site messaging, email, and a unified inbox that can be used to build relationships with customers.Screenshot of the CRM, which helps sales reps to get more done in less time

ActiveCampaign Videos

Using automations to save time and push podcasts with Caspian Studios
Making more money using advanced Abandoned Cart Tool [eCommerce 2023]

ActiveCampaign Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android

Frequently Asked Questions

ActiveCampaign helps small teams power big businesses with a platform for intelligent marketing automation. It provides email marketing, marketing automation, and CRM tools that help businesses to create incredible customer experiences.

ActiveCampaign starts at $19.

Mailchimp, HubSpot Marketing Hub, and Klaviyo are common alternatives for ActiveCampaign.

Reviewers rate Integration with Microsoft Dynamics CRM and Integration with SugarCRM highest, with a score of 9.8.

The most common users of ActiveCampaign are from Small Businesses (1-50 employees).
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Comparisons

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Reviews and Ratings

(895)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Users commonly recommend ActiveCampaign for its CRM, email marketing, and marketing automation capabilities. They suggest that businesses in need of these features should consider using ActiveCampaign as it provides all these functionalities in one platform.

Another common recommendation is to take advantage of ActiveCampaign's onboarding and support services. Users recommend trying the platform and utilizing their resources to ensure a smooth transition and effective use of the software.

ActiveCampaign is often praised as a robust system for small businesses on a budget. Users appreciate the value they receive from the platform, making it an attractive option for those with limited resources.

Additionally, users recommend ActiveCampaign for email marketing purposes, often highlighting it as an alternative to MailChimp. It is seen as a helpful tool for creating and managing email campaigns.

Furthermore, some users suggest using ActiveCampaign as a means to build a business without relying on advertising. The platform's features and support are seen as instrumental in achieving this goal.

Lastly, users express satisfaction with ActiveCampaign's support team, describing it as amazing. They find the support available through webinars, live chat, and other channels to be helpful in maximizing their use of the platform.

Attribute Ratings

Reviews

(26-50 of 676)
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Score 8 out of 10
Vetted Review
Verified User
Incentivized
I would recommend ActiveCampaign to anyone who describes themselves as 'tech-savvy.' It is well suited for anyone who is wanting a robust system and is willing to figure out how to create a process that works for them (versus having the process already built). It can take some time to figure out the integrations, so it would be helpful for anyone who has a tech background or someone to help them navigate. ActiveCampaign is not good for someone who wants simple, already designed template without add-ons.
Joseph Arroyo | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
It is so easy to get subscribers added to a list, and execute automations from the first moment. I am an owner-only business, so it's amazing to be able to design and implement a welcome sequence that has automations built in. Once I design the flow it all happens automatically. I do think that it's a little hard to use, but only because there are so many features. I'm certain I'm only touching the tip of the iceberg of available features. For the price I pay, ActiveCampaign is an absolute steal.
January 18, 2023

Well worth it

Score 10 out of 10
Vetted Review
Verified User
Incentivized
I have used many different email marketing tools and this is by far the best. I do not use it for its full potential, as I am sure the CRM tools are easy to manage
December 30, 2022

Good email marketing tool

Score 9 out of 10
Vetted Review
Verified User
Incentivized
ActiveCampaign is well suited for a small organization like ours to help us drive our end to end marketing strategy. It is priced right, and with optimum set of features. Both automated drip campaigns and one time email campaigns are good to use making it well rounded. We use it for our Onboarding campaigns for our coaches and students with separate campaigns. It helps me get analytics over a period of time on how these are performing as well
Score 9 out of 10
Vetted Review
Verified User
Incentivized
It is best suited for a small to medium sized business that wants a single platform for managing their marketing outreach and their sales efforts. If your business wants to manage a newsletter, communicate periodically with a list of contacts or manage a funnel of leads from the top of the funnel to conversion, then this is great. Basically, you need something more powerful than Mailchimp, but don't want to jump up to Hubspot or Salesforce.
Dr. Christine Sauer MD, ND | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
For a serious business working in more than one area of business - or wanting to be able to sort customers based on behavior Not so much for a start-up coach that wants to get experience with emailing clients
December 10, 2022

Amazing!

Score 9 out of 10
Vetted Review
Verified User
Incentivized
ActiveCampaign is definitely suited for creating word and image-based emails, but probably not an excellent tool for someone who creates only word-based emails. If you're gathering content and links to share with your audience, then ActiveCampaign does a great job at this bit as well! I also believe ActiveCampaign is well-suited for media companies in general.
December 04, 2022

ActiveCampaign Review

Score 8 out of 10
Vetted Review
Verified User
Incentivized
ActiveCampaign is useful for improving the customer experience and for customer follow-up, but also for being present throughout the sales process and allowing the company to develop new prospects and leads through this software. ActiveCampaign also allows you to create landing pages to promote a service or a particular product.
Score 7 out of 10
Vetted Review
Verified User
Incentivized
I think ActiveCampaign is a strong entry to mid-level marketing automation platform for specific businesses. Those with subscription or e-commerce models. It does all the things you would need from a CRM, well. But falls down in its lack of precision and depth, but this is reflected in its low price point and generalist approach to CRM.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
I think ActiveCampaign is very useful for setting up newsletters, forms, and automated responses that are nicely branded, with good functionality. It's also useful if you are starting small and want something both inexpensive to get started but also very scaleable as you grow. Do use the double security because I got a lot of spam through forms, even with a captcha.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
[ActiveCampaign] is great for any level of user. I myself am not at all technically inclined and I found it simple to navigate and keep up with changes in my workload. It is a program that grows with you and tracks all that is necessary to keep up with the growth of your own company.

I can't actually think of a scenario where one wouldn't benefit from their services and platform.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
ActiveCampaign is ideal for solo traders through to medium-sized enterprises who want control and oversight of all their email communications in one user-friendly platform. I love being able to design quick, effective email campaigns that I trust to go out on time as scheduled, with little to no technical expertise needed. The ability to track how each campaign performs gives me all the data I need to adapt my marketing strategy and test different approaches. It's the one tool in my business that I never question the value of. I have my entire client base at my fingertips.
Mei Tan | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
For creating landing pages, sending SMS, and having personalized discussions with website visitors, ActiveCampaign is effective. It's beneficial as it allows you to automate chatbots and even control how Facebook ads are shown to your connections. Automations can be started directly from emails you receive from leads.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
If you want to set up robust automations that have several dependencies, ActiveCampaign has you covered. You can adjust everything as needed without too much hassle and set up an easy or complicated automation that will do everything that you want it to do. The data you can pull is also great and can help your business make better decisions.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
ActiveCampaign is perfect if you intend to use advanced email marketing strategies and use the software as a CRM tool. If you're only looking for an email provider to send emails here and there without a project of segmenting and running automation, then this is probably not the tool for you.
Ellie Busby | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
ActiveCampaign is great for anyone who wants loads of flexibility for building automations. They really excel at allowing you do build any automation you want.

However, because it's slightly more expensive than some other options for email marketing, if you're sending general newsletters or don't need complicated automations, you could go for a cheaper alternative.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
ActiveCampaign suits as well as the pipeline tracking works well with our sales funnel process and allows us to feature our video content directly in the emailers. It was super easy to bring over our data from our old CRM and editing contacts in bulk is seamless.
Sheldon Brow | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
If you are looking for the quickest bang for your buck for a CRM and email marketing/drip for the limited time you have, this is the quickest, easiest implementation and graduation of understanding on how to use that I have seen.
Patrick Hemus | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
AC has allowed us to get rid of various pieces of software because of its combined power of email, automation, and CRM. Before we had a separate CRM, then used Zapier to link it up to an email marketing tool. Because of this, we can also see everything that's happening on one dashboard. Makes life so much easier. A specific scenario is trying to organise and communicate to your email list effectively and efficiently. It's hard to say where it's not appropriate in the areas of email and CRM. Maybe for a business with zero budget, you can get an email marketing tool that does automation for free. But It's not sustainable if you plan on growing; the features will dry up quickly.
David Kennett | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Very well suited to automated email campaigns that are driven by events, eg a form filled out on the website

Very good for one-off email campaigns/email blasts to your mailing list

Works well in tandem with other systems - lots of integrations available out of the box with systems like Salesforce
August 29, 2022

Simple review

Score 10 out of 10
Vetted Review
Verified User
Incentivized
The support was great and I liked the timing feature to release the emails but being able to preview it in various ways is always a nice surprise. Being able to see the workflow for the emails and changing the timing of the release of the campaign is good as well. I would like to be able to find out more info on the emails sent. It seems like whatever I'm trying to do on that screen doesn't work. Yet I always try it and right now can't remember what it is. But I'm always like - dang it. How do I find...

The count of the number of people in the CRM vs how many the email gets sent out to is confusing to me. I don't see any reason why they haven't all entered into the master list to get all the standard emails.
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