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ActiveCampaign

ActiveCampaign

Starting at $19 per month
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Overview

What is ActiveCampaign?

ActiveCampaign helps small teams power big businesses with a platform for intelligent marketing automation. It provides email marketing, marketing automation, and CRM tools that help businesses to create incredible customer experiences.

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Recent Reviews

TrustRadius Insights

Confusing and overwhelming user interface: Several users have found ActiveCampaign's user interface to be confusing, overwhelming, and not …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 28 features
  • List management (650)
    9.6
    96%
  • Standard reports (584)
    8.0
    80%
  • Dashboards (597)
    8.0
    80%
  • Email deliverability reporting (631)
    7.3
    73%

Reviewer Pros & Cons

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Pricing

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Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.activecampaign.com/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $19 per month
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Product Demos

3 simple steps to writing great emails using AI in 6 minutes

YouTube

Getting Started With Automation In 5 Minutes With Free Templates

YouTube

A/B Testing automations using the drag and drop builder (Case Study)

YouTube

Getting More Deals With This Automated Cold Email Outreach Tool

YouTube

ActiveCampaign Updates: AI Tools, and Advanced Segmentation

YouTube

Making Great Forms that get Great Leads in 2023 | ActiveCampaign Strategy

YouTube
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Features

Email & Online Marketing

Using software to manage lists, send emails, automate email campaigns, and track results.

8.9
Avg 7.8

Lead Management

The process of tracking and managing prospective customers from lead generation to conversion.

7.5
Avg 7.7

Campaign Management

Users can schedule campaigns and/or events with reminders, announcements, etc.

9.5
Avg 7.6

Social Media Marketing

Using social media networks to help amplify marketing endeavors.

9.5
Avg 7.5

Reporting & Analytics

Users can report on and analyze usage, performance, ROI, and/or other metrics of success.

8.3
Avg 7.5

Platform & Infrastructure

Features related to platform-wide settings and structure, such as permissions, languages, integrations, customizations, etc.

9.2
Avg 7.6
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Product Details

What is ActiveCampaign?

ActiveCampaign offers small teams a platform for intelligent marketing automation. According to the vendor, customers from over 170 countries use ActiveCampaign’s mix of pre-built automations and integrations (including Facebook, Google, WordPress, Salesforce, Shopify, and Square) to power personalized marketing, transactional emails, and one-to-one CRM interactions throughout the customer lifecycle.

ActiveCampaign Screenshots

Screenshot of tagging, that when combined with conditional content helps to put the right message in front of each customer.Screenshot of marketing automationScreenshot of audience segmentation based on engagement, purchase activity, lead score, or any other dimensionScreenshot of live chat, site messaging, email, and a unified inbox that can be used to build relationships with customers.Screenshot of the CRM, which helps sales reps to get more done in less time

ActiveCampaign Videos

Using automations to save time and push podcasts with Caspian Studios
Making more money using advanced Abandoned Cart Tool [eCommerce 2023]

ActiveCampaign Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android

Frequently Asked Questions

ActiveCampaign helps small teams power big businesses with a platform for intelligent marketing automation. It provides email marketing, marketing automation, and CRM tools that help businesses to create incredible customer experiences.

ActiveCampaign starts at $19.

Mailchimp, HubSpot Marketing Hub, and Klaviyo are common alternatives for ActiveCampaign.

Reviewers rate Integration with SugarCRM highest, with a score of 9.8.

The most common users of ActiveCampaign are from Small Businesses (1-50 employees).
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Comparisons

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Reviews and Ratings

(895)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Users commonly recommend ActiveCampaign for its CRM, email marketing, and marketing automation capabilities. They suggest that businesses in need of these features should consider using ActiveCampaign as it provides all these functionalities in one platform.

Another common recommendation is to take advantage of ActiveCampaign's onboarding and support services. Users recommend trying the platform and utilizing their resources to ensure a smooth transition and effective use of the software.

ActiveCampaign is often praised as a robust system for small businesses on a budget. Users appreciate the value they receive from the platform, making it an attractive option for those with limited resources.

Additionally, users recommend ActiveCampaign for email marketing purposes, often highlighting it as an alternative to MailChimp. It is seen as a helpful tool for creating and managing email campaigns.

Furthermore, some users suggest using ActiveCampaign as a means to build a business without relying on advertising. The platform's features and support are seen as instrumental in achieving this goal.

Lastly, users express satisfaction with ActiveCampaign's support team, describing it as amazing. They find the support available through webinars, live chat, and other channels to be helpful in maximizing their use of the platform.

Attribute Ratings

Reviews

(51-75 of 675)
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Score 9 out of 10
Vetted Review
Verified User
Incentivized
I use ActiveCampaign to re-engage with customers, build landing pages and acquire leads, convert leads into conversions, and build embed forms on our website. We have linked our DB with ActiveCampaign, and in this way, we can filter every customer based on their own behavior and on their own data. We also use a lot the automation that lets you segment all the different paths that a customer can take (abandoned cart, birthday gifts, welcome kit email, etc.)
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We use ActiveCampaign for our B2B marketing and sales (CRM). The automations are great and user-friendly. ActiveCampaign has many features, and it takes some time to learn how to use them all. It's worth it, though! We use chat support quite a bit. It's fast, and the support people are very polite and usually manage to help us. It has many integrations. We use the one with Google Sheets a lot. We also use webhooks. One feature that we find is missing is Whatsapp integration which they are working on. We highly recommend ActiveCampaign!
Score 7 out of 10
Vetted Review
Verified User
Incentivized
We use ActiveCampaign chiefly as a contact manager and an email campaign platform. We send all of our company's emails out from AC and take notes on clients / group them into lists for easy management. It is our CRM and Marketing Platform. Additionally, we are starting to use the deal features to create sales pipelines for our clients, and it is going very well.
August 02, 2022

It works for me!

Score 9 out of 10
Vetted Review
Verified User
Incentivized
We used ActiveCampaign after realizing that we had outgrown our 'homemade' marketing efforts of individually emailing potential leads. AC integrates nicely with salesforce and just made sense! It streamlines our email marketing campaigns and ensures that all leads are getting a targeted email campaign that works for them! And the best part is, the leads respond so well, thinking that it is the live agent themselves who is reaching out! This helps us turn our cool leads into HOT leads! I highly recommend this product.
Chuck Blatt | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User
I was working on a freelance marketing campaign for a client, and they were just getting started with ActiveCampaign. I had not used it before but figured I could learn since I have used other software similar to this. Once they were able to build their database of emails, we started an email campaign. It was somewhat easy to set up but some of the additional features like A/B testing and automated responses were not as easy as they should have been to set up. I needed to get some tech help from ActiveCampaign, and it ended up working. The campaign was mildly successful, but that was not the fault of the software. I do wish some of the automated tools were more straightforward.
Score 9 out of 10
Vetted Review
Verified User
ActiveCampaign is the perfect tool for my business. It allows me to perfectly design my email marketing and to exactly know my customer's behaviors. It gives me clarity about my selling process because I can follow each customer step by step. ActiveCampaign helps me to create a strong relationship with my customers.
Samantha Forbes | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We started using Active Campaign 4 years ago and the primary purpose of using it was as our CRM. We then integrated it with our WordPress website in order to have a contact form and for registrations for our dinner seminars. We have not utilized it to the best of its abilities by any means, as we are a small company, and have not had a need but now that things are changing we want to start utilizing it more for email marketing which we are looking forward to learning more about.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
I've used ActiveCampaign for years to run the email marketing for my law firm. ActiveCampaign helps capture leads off of my website, sign them up for an email sequence, and keep in touch with them over the years as I offer new services and need to give updates to my current and potential clients.
Score 9 out of 10
Vetted Review
Verified User
ActiveCampaign helps us send the right communication to the right person at the right time. It saves us a lot of time and speeds up the workflow by automating messages and reminder notes to speak to our leads and clients based on where they are in their journey with our company.
Cherian Koshy | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
I am thrilled to have ActiveCampaign as a partner for my personal brand. I knew that I needed to build an email list and engage my community. ActiveCampaign was part of several entities that I reviewed based on my needs for marketing automation. I interviewed a number of colleagues who were in similar spaces to identify the pros and cons of different platforms. I also comparison shopped online and evaluated the price to value for each platform. I attended a couple of demos and webinars as well to determine what would be the right fit for me and continue to be glad I chose ActiveCampaign. While it meets my immediate needs, I love that they also offer free coaching to help me get the most out of the system. I'd highly recommend ActiveCampaign.
Nelson Hernández Sibajas | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Active Campaign let us contact all our customers in one go and organize and automatize all the messages and communications for months. However, if you want to be able to use it as a pro and get all of this tool, you have to spend time learning how to make things happen and it has a learning curve that is not suitable for everybody. In general, very useful!
Score 10 out of 10
Vetted Review
Verified User
Incentivized
When I joined the company, the MarTech stack was all over the place, which meant that several different platforms had to be maintained, which also did not exchange data with each other. This made our marketing and sales work extremely inefficient. ActiveCampaign gave us the all-in-one solution that we required and allowed us to consolidate our data, insights, and workflows on one single platform. This has not only increased our efficiency, but also team collaboration, reporting, and strategic decision making.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
I use ActiveCampaign to maintain my mailing list and send campaigns, and automated responses, allowing me to better stay in touch with my followers. I find it easy to automate my lead magnets, set tags and get the help I need. Also, the forms are easily customized to fit my brand.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
I use ActiveCampaign to manage two different membership programs that I have, which integrate with Memberium. I also use ActiveCampaign for email marketing and CRM management/pipeline management.
Terri Maxwell | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use ActiveCampaign to manage leads, and email nurturing campaigns. We specifically purchased ActiveCampaign to increase the visibility of user interaction and analytics. We found it very easy to use and extremely effective. We can now see how and when users interact with our content, communications, and campaigns.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
At my company, we are always looking for easier and faster ways to get our message in front of the right audience, at the right time. Active Campaign makes that really easy for us! Right now we have over 18,000 people on our email list, and we send out about 3-5 emails per week. 1 of which is always completely automated. Without Active Campaign, our sales would be HALF of what they are.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
The main goal for our company is to increase our customer base. We use ActiveCampaign mainly to create email campaigns to introduce current customers to new products and warm leads to our company's portfolio. The great thing about ActiveCampaign is that it is very easy to track how many people opened the mailings, replied, and clicked on links. Also, it is very easy to perform an A/B test on each campaign. Besides, ActiveCampaign makes it easy to generate a good-looking email and landing page by providing various templates. One of the things that could however be improved is the integration with Salesforce. Currently, we are able to sync contacts between the two platforms but only to a limited extent. It would be great to be able to track SF emails with the same metrics we have for AC. Besides, it would be helpful if when we delete contacts in AC, they are deleted in SF automatically as well.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use Active Campaign integrated with our ERP. We use it as a CRM to mainly send out newsletters and track the website onboarding. Active Campaign solves many issues: segmentation of our clients' information, tracking of the open/read/click KPIs of the sent newsletters, e-mail automation (as in, if you read and clicked this link on an email, 2 weeks later, receive that other email).
Score 8 out of 10
Vetted Review
Verified User
Incentivized
ActiveCampaign is a pretty powerful system all in all but definitely requires that the user has some level of understanding how to use a CRM and light programming background. I have setup ActiveCampaign for a few of my clients over the years and there is a bit of a learning curve. It took several attempts to understand why certain were not working. The tutorials were lacking and made assumptions as to how people understand how to create various campaigns and workflows sequences. I would say it was nice that it had various templates for welcome sequences or follow up or abandoned cart. Also, in terms of cost it is better than Hubspot, more powerful in terms of the ability to embed code or add more functionality but all of that powerful comes at the cost of the users understanding of the platform. I would recommend ActiveCampaign to immediate to advanced users who really want to have the ability to create integrations with other software programs or systems - like tracking leads through Google Ads or some other advanced techniques.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
I use ActiveCampaign to design complex email automations to welcome new email leads and guide them through our brand and products. I also use ActiveCampaign to send email campaigns to build an online, trustful relationship with the people on my mailing list. The main issue it addresses is being able to automate many emails and have a great delivery rate.
Rodrigo Passarelli | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
I use ActiveCampaign to integrate my customers' sales and communication channels, and as a layer to CRM, mainly in the further integration with emails. The ActiveCampaign tool has one counter itself to be able to meet the demand of my corporate clients without any problems. Either from the built-in tools or through API integrations.
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