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ActiveCampaign

ActiveCampaign

Starting at $19 per month
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Overview

What is ActiveCampaign?

ActiveCampaign helps small teams power big businesses with a platform for intelligent marketing automation. It provides email marketing, marketing automation, and CRM tools that help businesses to create incredible customer experiences.

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Recent Reviews

TrustRadius Insights

Confusing and overwhelming user interface: Several users have found ActiveCampaign's user interface to be confusing, overwhelming, and not …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 28 features
  • List management (650)
    9.6
    96%
  • Standard reports (584)
    8.0
    80%
  • Dashboards (597)
    8.0
    80%
  • Email deliverability reporting (631)
    7.2
    72%

Reviewer Pros & Cons

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Pricing

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Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.activecampaign.com/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $19 per month
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Product Demos

3 simple steps to writing great emails using AI in 6 minutes

YouTube

Getting Started With Automation In 5 Minutes With Free Templates

YouTube

A/B Testing automations using the drag and drop builder (Case Study)

YouTube

Getting More Deals With This Automated Cold Email Outreach Tool

YouTube

ActiveCampaign Updates: AI Tools, and Advanced Segmentation

YouTube

Making Great Forms that get Great Leads in 2023 | ActiveCampaign Strategy

YouTube
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Features

Email & Online Marketing

Using software to manage lists, send emails, automate email campaigns, and track results.

8.9
Avg 7.8

Lead Management

The process of tracking and managing prospective customers from lead generation to conversion.

7.5
Avg 7.7

Campaign Management

Users can schedule campaigns and/or events with reminders, announcements, etc.

9.6
Avg 7.6

Social Media Marketing

Using social media networks to help amplify marketing endeavors.

9.5
Avg 7.5

Reporting & Analytics

Users can report on and analyze usage, performance, ROI, and/or other metrics of success.

8.4
Avg 7.5

Platform & Infrastructure

Features related to platform-wide settings and structure, such as permissions, languages, integrations, customizations, etc.

9.2
Avg 7.6
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Product Details

What is ActiveCampaign?

ActiveCampaign offers small teams a platform for intelligent marketing automation. According to the vendor, customers from over 170 countries use ActiveCampaign’s mix of pre-built automations and integrations (including Facebook, Google, WordPress, Salesforce, Shopify, and Square) to power personalized marketing, transactional emails, and one-to-one CRM interactions throughout the customer lifecycle.

ActiveCampaign Screenshots

Screenshot of tagging, that when combined with conditional content helps to put the right message in front of each customer.Screenshot of marketing automationScreenshot of audience segmentation based on engagement, purchase activity, lead score, or any other dimensionScreenshot of live chat, site messaging, email, and a unified inbox that can be used to build relationships with customers.Screenshot of the CRM, which helps sales reps to get more done in less time

ActiveCampaign Videos

Using automations to save time and push podcasts with Caspian Studios
Making more money using advanced Abandoned Cart Tool [eCommerce 2023]

ActiveCampaign Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android

Frequently Asked Questions

ActiveCampaign helps small teams power big businesses with a platform for intelligent marketing automation. It provides email marketing, marketing automation, and CRM tools that help businesses to create incredible customer experiences.

ActiveCampaign starts at $19.

Mailchimp, HubSpot Marketing Hub, and Klaviyo are common alternatives for ActiveCampaign.

Reviewers rate Integration with Microsoft Dynamics CRM and Integration with SugarCRM highest, with a score of 9.8.

The most common users of ActiveCampaign are from Small Businesses (1-50 employees).
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Comparisons

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Reviews and Ratings

(895)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Users commonly recommend ActiveCampaign for its CRM, email marketing, and marketing automation capabilities. They suggest that businesses in need of these features should consider using ActiveCampaign as it provides all these functionalities in one platform.

Another common recommendation is to take advantage of ActiveCampaign's onboarding and support services. Users recommend trying the platform and utilizing their resources to ensure a smooth transition and effective use of the software.

ActiveCampaign is often praised as a robust system for small businesses on a budget. Users appreciate the value they receive from the platform, making it an attractive option for those with limited resources.

Additionally, users recommend ActiveCampaign for email marketing purposes, often highlighting it as an alternative to MailChimp. It is seen as a helpful tool for creating and managing email campaigns.

Furthermore, some users suggest using ActiveCampaign as a means to build a business without relying on advertising. The platform's features and support are seen as instrumental in achieving this goal.

Lastly, users express satisfaction with ActiveCampaign's support team, describing it as amazing. They find the support available through webinars, live chat, and other channels to be helpful in maximizing their use of the platform.

Attribute Ratings

Reviews

(76-100 of 675)
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Score 10 out of 10
Vetted Review
Verified User
Incentivized
We help women with PCOS overcome their symptoms. They give us their email to watch our webinar and then ActiveCampaign sends them an email automation sequence. We use it to communicate with clients who have joined our online coaching programs. We also use it to send out newsletters to our leads.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We use ActiveCampaign to send email marketing messages to our followers. Each week we do a live show and the day before we send out reminder emails of the upcoming event and then a final email just before we go live. We also make use of ActiveCampaign to do follow-up funnels for people who subscribe to our list through a lead magnet.
Score 7 out of 10
Vetted Review
Verified User
Incentivized
We use ActiveCampaign to better engage our email subscribers and automate many of our email campaigns to ensure things run smoothly. We began using ActiveCampaign primarily for the automated workflow features that are so much more simple to use than other tools we've tried in the past.
Kevin Carney | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use Active Campaign to collect contact information from a form on our website, then send emails to people according to whether they did or did not open the initial email and whether they did or did not click the link to visit a page on our website. The next email in the sequence is determined by what they did or didn't do with the last one.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We use ActiveCampaign mostly for email sequences, but also occasionally for landing pages when necessary. We also use it internally to idea board our funnels and analyze what subject lines or email content are and are not working. Email marketing is our #1 seller and way of communicating with our network, so our ActiveCampaign account is vital to our company's success.
Score 10 out of 10
Vetted Review
Verified User
I use ActiveCampaign to send emails to current customers and leads on our mailing list. I also use it as CRM to keep track of our customers and their needs. ActiveCampaign has so many great features that I'm excited to dive into, but for now, I use it for simply sending out emails.
Bill Kerschbaum | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
I use ActiveCampaign to track my contacts and my deals, and to help generate new leads. I started using AC when my business was in a slump, and I needed a powerful solution that would also be affordable. I was immediately impressed with the marketing automation as well as the CRM functionality. I've used HubSpot, and this rivals the capabilities of HubSpot's overpriced (and monstrous) platform.
Score 10 out of 10
Vetted Review
Verified User
We use ActiveCampaign to send email marketing messages to our followers. Each week we do a live show and the day before we send out reminder emails of the upcoming event and then a final email just before we go live. We also make use of ActiveCampaign to do follow-up funnels for people who subscribe to our list through a lead magnet.
Score 10 out of 10
Vetted Review
Verified User
We have used ActiveCampaign for over a year. We use it for customer management and automatic emails. Great functionality and customization. Easy to scale and tailor for large or small data sets. We have only begun using the many features available.
Amy Hayes | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
I have been using ActiveCampaign for the last year to market my coaching practice through paid traffic to opt-in automations. I love how I able to use automations to not only send email drip campaigns, but also to track which of my subscribers are the most engaged. It really helps me then nurture the warmer leads differently than pure cold traffic, so I can tailor my messaging accordingly. The templates are easy to use, and support has always been extremely responsive and helpful when I had any questions.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
We use ActiveCampaign in a variety of ways, from campaigns to automations as well as the site and forms. We use the program on an everyday basis and build out campaigns and automations often. The problem the ActiveCampaign addresses is to contact continuously with our contacts. It helps us to soft sell our product and brings news and information to our customers at different times.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We came to ActiveCampaign from Pardot and we are very happy with the decision. Pardot was pretty expensive. ActiveCampaign offers just as many features and more integrations at a fraction of the cost. The list upload can be a little wonky sometimes and it can run a little slow but I believe they are working on both of these issues. We get monthly updates with new features so it is nice to know they are continually improving the product.
Score 10 out of 10
Vetted Review
Verified User
I started with ActiveCampaign a year and a half ago. I switched from MailChimp. I needed a platform that would help me segment my contacts automatically and improve my sales and customer experience. I also needed a higher level of support than what I was getting from MailChimp. I have been able to build complicated automation sequences, with their help, which has drastically increased my customer engagement and experience. I use ActiveCampaign every single day, and their customer support is stellar.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
ActiveCampaign allows me to seamlessly track my customer journey experience from start (inquiry) to finish (past client) so I can be organized and quickly communicate and nurture my clients throughout their experience with my company. ActiveCampaign has allowed me to scale my business to a level I would be unable to maintain without its features and integrations: email, text, phone call tracking and website form integration are a few places we commonly utilize ActiveCampaign.
Robin Waite | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
I switched to ActiceCampaign a year or so ago to manage my contacts and email marketing. I was originally using two apps (Mailchimp and Insightly) but found switching between the two apps was super clunky and contacts were falling through the gap, especially with my follow-up. We have sub 5,000 contacts and needed a sales pipeline (in ActiveCampaign this is called Deals) which works incredibly smoothly, and also ensures contacts are segmented out into various lists/tags. The Automations in ActiveCampaign are its most powerful feature as this allows you to build out really tailored landing pages and send specific people very specific content.
Oliver Martin | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
We use ActiveCampaign for our online marketing automation for both client-side and customer-side funnels. ActiveCampaign integrates wonderfully with our eCommerce platform of choice and makes setting up advanced logic and custom flows super fast and easy without having to code hooks from the API.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
I am using it to generate leads for my lodge. I manage a number of lists. The most important being a destination list for the Drakensberg region. I capture leads using a competition as bait and then trigger an automated email series that starts to nurture the leads. Weekly newsletters for the region are used with a call to action with an offer is currently resulting in 4 bookings a week from the email list. By growing the email list further this number will scale
Dr Olivier Becherel - Leadership and Executive Coaching | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We use ActiveCampaign for email marketing, delivering content to our database, and creating lead funnels automation. It allows us to educate our leads, our clients and deliver value in a simple and consistent manner.
Aku Viskari | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use ActiveCampaign to get leads from our website using downloadable content. We then nurture them using email marketing. Nurtured leads are then contacted by sales which we track using ActiveCampaign Deals pipeline. Currently, our email list is under 1,000 contacts but steadily growing. ActiveCampaign suits our needs at this stage.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We use ActiveCampaign for multiple scopes. We use it to send broadcasts to our lists. We use it to automate processes. We use it to collect data from our contacts. It's one of our most important assets. The crucial thing is to understand how to collect data that make sense for your specific business.
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