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ActiveCampaign

ActiveCampaign

Starting at $19 per month
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Overview

What is ActiveCampaign?

ActiveCampaign helps small teams power big businesses with a platform for intelligent marketing automation. It provides email marketing, marketing automation, and CRM tools that help businesses to create incredible customer experiences.

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Recent Reviews

TrustRadius Insights

Confusing and overwhelming user interface: Several users have found ActiveCampaign's user interface to be confusing, overwhelming, and not …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 28 features
  • List management (650)
    9.6
    96%
  • Standard reports (584)
    8.0
    80%
  • Dashboards (597)
    8.0
    80%
  • Email deliverability reporting (631)
    7.2
    72%

Reviewer Pros & Cons

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Pricing

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Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.activecampaign.com/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $19 per month
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Product Demos

3 simple steps to writing great emails using AI in 6 minutes

YouTube

Getting Started With Automation In 5 Minutes With Free Templates

YouTube

A/B Testing automations using the drag and drop builder (Case Study)

YouTube

Getting More Deals With This Automated Cold Email Outreach Tool

YouTube

ActiveCampaign Updates: AI Tools, and Advanced Segmentation

YouTube

Making Great Forms that get Great Leads in 2023 | ActiveCampaign Strategy

YouTube
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Features

Email & Online Marketing

Using software to manage lists, send emails, automate email campaigns, and track results.

8.9
Avg 7.8

Lead Management

The process of tracking and managing prospective customers from lead generation to conversion.

7.5
Avg 7.7

Campaign Management

Users can schedule campaigns and/or events with reminders, announcements, etc.

9.6
Avg 7.6

Social Media Marketing

Using social media networks to help amplify marketing endeavors.

9.5
Avg 7.5

Reporting & Analytics

Users can report on and analyze usage, performance, ROI, and/or other metrics of success.

8.4
Avg 7.5

Platform & Infrastructure

Features related to platform-wide settings and structure, such as permissions, languages, integrations, customizations, etc.

9.2
Avg 7.6
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Product Details

What is ActiveCampaign?

ActiveCampaign offers small teams a platform for intelligent marketing automation. According to the vendor, customers from over 170 countries use ActiveCampaign’s mix of pre-built automations and integrations (including Facebook, Google, WordPress, Salesforce, Shopify, and Square) to power personalized marketing, transactional emails, and one-to-one CRM interactions throughout the customer lifecycle.

ActiveCampaign Screenshots

Screenshot of tagging, that when combined with conditional content helps to put the right message in front of each customer.Screenshot of marketing automationScreenshot of audience segmentation based on engagement, purchase activity, lead score, or any other dimensionScreenshot of live chat, site messaging, email, and a unified inbox that can be used to build relationships with customers.Screenshot of the CRM, which helps sales reps to get more done in less time

ActiveCampaign Videos

Using automations to save time and push podcasts with Caspian Studios
Making more money using advanced Abandoned Cart Tool [eCommerce 2023]

ActiveCampaign Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android

Frequently Asked Questions

ActiveCampaign helps small teams power big businesses with a platform for intelligent marketing automation. It provides email marketing, marketing automation, and CRM tools that help businesses to create incredible customer experiences.

ActiveCampaign starts at $19.

Mailchimp, HubSpot Marketing Hub, and Klaviyo are common alternatives for ActiveCampaign.

Reviewers rate Integration with Microsoft Dynamics CRM and Integration with SugarCRM highest, with a score of 9.8.

The most common users of ActiveCampaign are from Small Businesses (1-50 employees).
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Comparisons

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Reviews and Ratings

(895)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Users commonly recommend ActiveCampaign for its CRM, email marketing, and marketing automation capabilities. They suggest that businesses in need of these features should consider using ActiveCampaign as it provides all these functionalities in one platform.

Another common recommendation is to take advantage of ActiveCampaign's onboarding and support services. Users recommend trying the platform and utilizing their resources to ensure a smooth transition and effective use of the software.

ActiveCampaign is often praised as a robust system for small businesses on a budget. Users appreciate the value they receive from the platform, making it an attractive option for those with limited resources.

Additionally, users recommend ActiveCampaign for email marketing purposes, often highlighting it as an alternative to MailChimp. It is seen as a helpful tool for creating and managing email campaigns.

Furthermore, some users suggest using ActiveCampaign as a means to build a business without relying on advertising. The platform's features and support are seen as instrumental in achieving this goal.

Lastly, users express satisfaction with ActiveCampaign's support team, describing it as amazing. They find the support available through webinars, live chat, and other channels to be helpful in maximizing their use of the platform.

Attribute Ratings

Reviews

(101-125 of 676)
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Score 9 out of 10
Vetted Review
Verified User
  • Customizable Templates.
  • Easy to Understand Automations.
  • Segmentation for Targeted Marketing.
  • CRM is slightly confusing to understand.
  • Integrations can be hard to connect at times.
  • Every once in a while certain automation won't trigger correctly and it's hard to figure out why.
Paula Tadzik | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
  • Automations
  • Tracking links
  • Allowing easy building of emails
  • UTM tracking in Google
  • Not always easy to use dates and times for automations - could be clearer
  • Adding more touch points for customers on the Lite plan
  • The training modules be centred around the plan you are on
Jack Foster | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • ActiveCampaign is great for creating simple and complex automations easily and for almost any use case you can think of.
  • No code Email template design. ActiveCampaign allows you to quickly create stunning email marketing templates with no code (though I think you also have the option to use code if you want to).
  • ActiveCampaign as CRM may not be the most powerful although when combined with their automations it may well be. But typically we use it in its most basic form and this allows our clients to manage their clients very easily with little interference or even education from us.
  • I use the ecommerce feature for email template design and there's been a bug where I can't change the colours of the shopping block to match a theme. Which is annoying in of itself and is actually quite critical but beyond that it would be nice if they could either fix it quickly or keep me up to date on the progress of the fix.
  • It could be a little bit easier to find pricing online.
  • Support isn't online at all times of the day, which is understandable but definitely would be a nice thing to have.
Charlie Piehler | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
  • Email Automation
  • Email Template Drag and Drop Builder
  • Segmenting Email Lists
  • Attaching specific lists to automation campaigns
  • Their drag and drop email template builder is limited. Need to know CSS to make the emails really shine
  • Phone Support would be valuable occasionally
Steena Brown | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Easy to implement detailed if/then email Automation
  • Templates are easy to use and access
  • Integrates with click funnel
  • Campaign sending has a few too many steps to go through, would love to see more on one page
  • More organizational tools for sent, drafts, and different list emails other than just one level tagging would be great
  • Visual email scheduling for newsletters on a calendar would be a huge improvement to the list style. Drag and drop to reschedule emails would be a godsend!
December 29, 2021

Stacks up!

Melinda Saternis | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Super easy to search for leads using the tags.
  • Email sequence creation.
  • In general, it’s a pretty easy and straightforward platform that isn’t too complicated but gets the job done.
  • The email builder itself could use some changes and updates to make it a little easier.
Andrea Lupi | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • Scoring Point.
  • Automation linked to the actions made by customers and prospects.
  • Salesforce Integration.
  • Implementation with the Email Template Design Software.
  • User Experience Design.
  • Bulk Tag of contacts.
  • Reports dashboard.
Score 9 out of 10
Vetted Review
Verified User
  • Email Templates.
  • Easy to configure and build emails.
  • Range of automations available.
  • It is sometimes slow in making the changes and takes good use of the computer CPU.
  • Many automations are NOT for beginners of email marketing and take time to be fully digested.
Wendy Brodeur | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Automations
  • Lead tracking.
  • Bulk email.
  • On-Boarding.
  • Customer Service.
  • Attribution - we have to manually set up UT parameters to learn how leads are coming to our website.
  • Contact sorting - Contacts are automatically sorted alphabetically by email, which is absurd. In order to view contacts by most recent (which to me would be the most desired view), we have to click "Date Created" twice every time we go to the contacts screen.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Very intuitive and user friendly.
  • Advanced automation features.
  • Deliverability rate is excellent.
  • The ability to edit plain text versions of HTML emails needs adding.
  • Button text tends to break onto two lines in some email clients.
  • Visibility of contacts within a filtered list before sending emails would be a useful addition.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Email automations.
  • Website personalisation.
  • Marketing attribution.
  • Interface can be quite slow and clunky.
  • Some quirks - e.g. duplicating automations - make it time consuming.
  • Our form validation requirements needed external development - other platforms offer this built-in.
December 24, 2021

Recommended, with caveats

Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Newsletters/campaigns - I've found it easy to create the newsletter I want to send out.
  • Contact information - particularly the tagging facility which really is useful.
  • Reporting information - great to get insight into what is working and what is not.
  • Deals - I'm finding that this area doesn't yet reflect how I'd like to work. WIP.
  • Campaigns - I've praised this and rightly so, but there are still improvements to be made in formatting and flexibility.
  • Pricing - particularly for sole traders.
Emmi Fortin | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Great customer service with 1:1 calls monthly included with membership.
  • Integration with other platforms.
  • User education with help articles.
  • The landing page designing could be more user friendly and intuitive.
  • The form feature sometimes doesn’t format to fit different screens like a phone to desktop or vice versa.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Creating automations and customer journeys easily.
  • Designing great looking emails.
  • Allowing for custom follow-up sequences based on our front-end sales platform.
  • The UI can be a little clunky at times.
  • A fully featured mobile app (or at least mobile compatibility for the website) would be amazing.
  • It’s been a bit disappointing to see that a few basic features (that are available on other ESP’s basic plans) are not available on ActiveCampaign’s Lite plan.
Ryan Ploeger | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Automating tasks
  • Ability to schedule and set reminders for tasks
  • Automated email campaigns
  • Customer Service
  • Servers were slow at one point but was recently improved and fixed.
  • Increase the features of crafting emails to be as powerful as Outlook and make a one-stop-shop.
Score 8 out of 10
Vetted Review
Verified User
  • Helping you to get ready with their features
  • Doing webinars to learn more about marketing
  • Limitless features and configurations
  • Easy to implement with other plugins
  • The menu can be easier to use
  • Sometimes emails take a "long time" to be sent
  • I think it is a pretty expensive service, it could be cheaper
Luis Alfonzo Camejo | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Their onboarding process is off the charts! They have a great customer journey that teaches you how to use their product.
  • Incredibly complex, surprisingly simple. Usually, complex software is difficult to use or has a long learning curve. ActiveCampaign is very intuitive and simple to use.
  • They have a great support system. Their customer support is easy to get a hold of and they have plans in place to answer any question you may have.
  • For what we use it it might have a little "too much", but it doesn't really affect our performance. It might just create a temporary distraction.
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