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ActiveCampaign

ActiveCampaign

Starting at $19 per month
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Overview

What is ActiveCampaign?

ActiveCampaign helps small teams power big businesses with a platform for intelligent marketing automation. It provides email marketing, marketing automation, and CRM tools that help businesses to create incredible customer experiences.

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Recent Reviews

TrustRadius Insights

Confusing and overwhelming user interface: Several users have found ActiveCampaign's user interface to be confusing, overwhelming, and not …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 28 features
  • List management (650)
    9.6
    96%
  • Standard reports (584)
    8.0
    80%
  • Dashboards (597)
    8.0
    80%
  • Email deliverability reporting (631)
    7.2
    72%

Reviewer Pros & Cons

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Pricing

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Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.activecampaign.com/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $19 per month
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Product Demos

3 simple steps to writing great emails using AI in 6 minutes

YouTube

Getting Started With Automation In 5 Minutes With Free Templates

YouTube

A/B Testing automations using the drag and drop builder (Case Study)

YouTube

Getting More Deals With This Automated Cold Email Outreach Tool

YouTube

ActiveCampaign Updates: AI Tools, and Advanced Segmentation

YouTube

Making Great Forms that get Great Leads in 2023 | ActiveCampaign Strategy

YouTube
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Features

Email & Online Marketing

Using software to manage lists, send emails, automate email campaigns, and track results.

8.9
Avg 7.8

Lead Management

The process of tracking and managing prospective customers from lead generation to conversion.

7.5
Avg 7.7

Campaign Management

Users can schedule campaigns and/or events with reminders, announcements, etc.

9.6
Avg 7.6

Social Media Marketing

Using social media networks to help amplify marketing endeavors.

9.5
Avg 7.5

Reporting & Analytics

Users can report on and analyze usage, performance, ROI, and/or other metrics of success.

8.4
Avg 7.5

Platform & Infrastructure

Features related to platform-wide settings and structure, such as permissions, languages, integrations, customizations, etc.

9.2
Avg 7.6
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Product Details

What is ActiveCampaign?

ActiveCampaign offers small teams a platform for intelligent marketing automation. According to the vendor, customers from over 170 countries use ActiveCampaign’s mix of pre-built automations and integrations (including Facebook, Google, WordPress, Salesforce, Shopify, and Square) to power personalized marketing, transactional emails, and one-to-one CRM interactions throughout the customer lifecycle.

ActiveCampaign Screenshots

Screenshot of tagging, that when combined with conditional content helps to put the right message in front of each customer.Screenshot of marketing automationScreenshot of audience segmentation based on engagement, purchase activity, lead score, or any other dimensionScreenshot of live chat, site messaging, email, and a unified inbox that can be used to build relationships with customers.Screenshot of the CRM, which helps sales reps to get more done in less time

ActiveCampaign Videos

Using automations to save time and push podcasts with Caspian Studios
Making more money using advanced Abandoned Cart Tool [eCommerce 2023]

ActiveCampaign Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android

Frequently Asked Questions

ActiveCampaign helps small teams power big businesses with a platform for intelligent marketing automation. It provides email marketing, marketing automation, and CRM tools that help businesses to create incredible customer experiences.

ActiveCampaign starts at $19.

Mailchimp, HubSpot Marketing Hub, and Klaviyo are common alternatives for ActiveCampaign.

Reviewers rate Integration with Microsoft Dynamics CRM and Integration with SugarCRM highest, with a score of 9.8.

The most common users of ActiveCampaign are from Small Businesses (1-50 employees).
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Comparisons

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Reviews and Ratings

(895)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Users commonly recommend ActiveCampaign for its CRM, email marketing, and marketing automation capabilities. They suggest that businesses in need of these features should consider using ActiveCampaign as it provides all these functionalities in one platform.

Another common recommendation is to take advantage of ActiveCampaign's onboarding and support services. Users recommend trying the platform and utilizing their resources to ensure a smooth transition and effective use of the software.

ActiveCampaign is often praised as a robust system for small businesses on a budget. Users appreciate the value they receive from the platform, making it an attractive option for those with limited resources.

Additionally, users recommend ActiveCampaign for email marketing purposes, often highlighting it as an alternative to MailChimp. It is seen as a helpful tool for creating and managing email campaigns.

Furthermore, some users suggest using ActiveCampaign as a means to build a business without relying on advertising. The platform's features and support are seen as instrumental in achieving this goal.

Lastly, users express satisfaction with ActiveCampaign's support team, describing it as amazing. They find the support available through webinars, live chat, and other channels to be helpful in maximizing their use of the platform.

Attribute Ratings

Reviews

(151-175 of 676)
Companies can't remove reviews or game the system. Here's why
Tim Weatherall | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • ActiveCampaign has high delivery rates.
  • ActiveCampaign allows for high levels of customization for content, as well as contact information.
  • ActiveCampaign uses contacts activity and preferences to deliver the right information at the most appropriate time.
  • ActiveCampaign is up to date with the latest needs of its clients. SMS, landing pages, as well as design options are all available.
  • ActiveCampaign is truly limitless in its potential, but learning how to reach this potential could be improved with additional training available.
  • A little bit of building is required for all automation. I'd like to see the process simplified for at least a few automations.
  • The help window size doesn't expand, this makes reading help articles a little more difficult.
Chantal Vanderhaeghen Dip. Couns | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
  • It has made the process easy to understand
  • It is accessible when you are needing support
  • It is easy to build on as your business grows
  • It gives you options to suit your business needs
  • How to easily set your own default template with your font and brand colour
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Sends emails
  • Automations
  • Easy to use
  • Friendly team to access if you require support
  • Gets into the inbox
  • Looks nice to end user
  • Lots of stuff I pay for and I don't use
  • Maybe webinars to "sell" the benefits of the additional plans and features
  • Automated invoices sent to my email address
Charlie Gross | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Automated Sales Communication
  • Pipeline Management
  • Automated Support / Onboarding for new customers
  • Integrations with Calendly's Round Robin Feature
  • More customization when viewing Deals Pipelines
  • Pop Up Windows in Deals Pipelines to manage deals without entirely leaving the Deals tab
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Email list segmentation
  • Statistics reports for how well campaigns have been received
  • Automatic subscribe/unsubscribe options for compliance
  • Landing pages for forms in the lower subscriptions would be nice
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • Map out sales funnels
  • Create wait lists for new offers
  • Schedule email newsletters in advance
  • Design is not always intuitive, I sometimes have to look up how to do things
  • It has so many features, I'm sure I'm not using it up to its potential
  • The design could be more visually appealing
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • Automations are particularly simple to develop and pretty flexible
  • Many integrations with other tools
  • Several recipes to inspire on
  • Forms are not easy to customize, there is a lot room for improvement here
  • Design features for emails could be sometimes limited
  • Navigation to get KPIs from emails campaigns could be a bit frustrating, it should be simpler
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Builds complex funnels to optimise leads
  • Demonstrates functional landing pages to get our products out there
  • Provides detailed contact management and list segmentation
  • Landing pages - the visual look of these could be improved
  • Forms - again, the look and feel could be brought up to date
  • Automation flow - something more left to right, drag and drop would be more up to date
September 10, 2021

So easy to use!

Beth Drayer | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Very user friendly
  • Great support staff
  • Great for big or small lists!
  • They have made a couple changes where it was harder to find some templets but have since fixed this
  • I haven't found too many flaws
Andrea T. Martin | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Send out monthly newsletters to my clients
  • Tag my clients so that I can re-target them in various campaigns
  • Send out a Sales offer to my email list
  • Create a series of emails to a select audience
  • Connect ActiveCampaign to my other systems (i.e. - Leadpages, etc.)
  • The tagging feature was great, but it was difficult to learn
  • It was a little on the expensive side
  • It needed additional tiers for pricing
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • It is always offering educational support in how to use their products and services.
  • I love how I can hop on a chat and get immediate assistance.
  • There are lots of tutorials that are helpful as well.
  • Right now, I honestly do not know how AC can be improved.
  • So far everything has been pretty simple to use in functionality or I've been given great support.
  • I don't see what could be done differently.
September 10, 2021

I HEART Active Campaign

Claire Riley | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Usability - easy to learn and use platform
  • Great learning resources (podcast and blog)
  • Templates and customisable sections for emails
  • The forms and site section is a bit clunky - lots of navigation to get where you want
  • Reporting is difficult and again not easy to see results at a glance
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Client segmentation
  • Integration with other software and apps
  • Automations (You can create an amazing marketing campaign based on "if" and "then")
  • Email design. The emails are ok and you can make them look pretty, but it's not that simple.
Clay Green | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
  • Email Template management
  • Composing, segmenting, sending emails
  • Sales Pipeline Management
  • Sometimes, the user interface will appear strange, but this is dependent on my internet connectivity and browser being used.
Brian Mlambo | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
  • Automations are simple to use
  • Email builder is exceptional
  • List management and contact management
  • Increase the number of contacts with their starting plans
  • Have more modern and advanced landing pages
  • Include the CRM for other basic packages with limited functions as well
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