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ActiveCampaign

ActiveCampaign

Starting at $19 per month
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Overview

What is ActiveCampaign?

ActiveCampaign helps small teams power big businesses with a platform for intelligent marketing automation. It provides email marketing, marketing automation, and CRM tools that help businesses to create incredible customer experiences.

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Recent Reviews

TrustRadius Insights

Confusing and overwhelming user interface: Several users have found ActiveCampaign's user interface to be confusing, overwhelming, and not …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 28 features
  • List management (650)
    9.6
    96%
  • Standard reports (584)
    8.0
    80%
  • Dashboards (597)
    8.0
    80%
  • Email deliverability reporting (631)
    7.3
    73%

Reviewer Pros & Cons

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Pricing

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Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.activecampaign.com/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $19 per month
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Product Demos

3 simple steps to writing great emails using AI in 6 minutes

YouTube

Getting Started With Automation In 5 Minutes With Free Templates

YouTube

A/B Testing automations using the drag and drop builder (Case Study)

YouTube

Getting More Deals With This Automated Cold Email Outreach Tool

YouTube

ActiveCampaign Updates: AI Tools, and Advanced Segmentation

YouTube

Making Great Forms that get Great Leads in 2023 | ActiveCampaign Strategy

YouTube
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Features

Email & Online Marketing

Using software to manage lists, send emails, automate email campaigns, and track results.

8.9
Avg 7.8

Lead Management

The process of tracking and managing prospective customers from lead generation to conversion.

7.5
Avg 7.7

Campaign Management

Users can schedule campaigns and/or events with reminders, announcements, etc.

9.5
Avg 7.6

Social Media Marketing

Using social media networks to help amplify marketing endeavors.

9.5
Avg 7.5

Reporting & Analytics

Users can report on and analyze usage, performance, ROI, and/or other metrics of success.

8.3
Avg 7.5

Platform & Infrastructure

Features related to platform-wide settings and structure, such as permissions, languages, integrations, customizations, etc.

9.2
Avg 7.6
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Product Details

What is ActiveCampaign?

ActiveCampaign offers small teams a platform for intelligent marketing automation. According to the vendor, customers from over 170 countries use ActiveCampaign’s mix of pre-built automations and integrations (including Facebook, Google, WordPress, Salesforce, Shopify, and Square) to power personalized marketing, transactional emails, and one-to-one CRM interactions throughout the customer lifecycle.

ActiveCampaign Screenshots

Screenshot of tagging, that when combined with conditional content helps to put the right message in front of each customer.Screenshot of marketing automationScreenshot of audience segmentation based on engagement, purchase activity, lead score, or any other dimensionScreenshot of live chat, site messaging, email, and a unified inbox that can be used to build relationships with customers.Screenshot of the CRM, which helps sales reps to get more done in less time

ActiveCampaign Videos

Using automations to save time and push podcasts with Caspian Studios
Making more money using advanced Abandoned Cart Tool [eCommerce 2023]

ActiveCampaign Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android

Frequently Asked Questions

ActiveCampaign helps small teams power big businesses with a platform for intelligent marketing automation. It provides email marketing, marketing automation, and CRM tools that help businesses to create incredible customer experiences.

ActiveCampaign starts at $19.

Mailchimp, HubSpot Marketing Hub, and Klaviyo are common alternatives for ActiveCampaign.

Reviewers rate Integration with SugarCRM highest, with a score of 9.8.

The most common users of ActiveCampaign are from Small Businesses (1-50 employees).
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Comparisons

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Reviews and Ratings

(895)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Users commonly recommend ActiveCampaign for its CRM, email marketing, and marketing automation capabilities. They suggest that businesses in need of these features should consider using ActiveCampaign as it provides all these functionalities in one platform.

Another common recommendation is to take advantage of ActiveCampaign's onboarding and support services. Users recommend trying the platform and utilizing their resources to ensure a smooth transition and effective use of the software.

ActiveCampaign is often praised as a robust system for small businesses on a budget. Users appreciate the value they receive from the platform, making it an attractive option for those with limited resources.

Additionally, users recommend ActiveCampaign for email marketing purposes, often highlighting it as an alternative to MailChimp. It is seen as a helpful tool for creating and managing email campaigns.

Furthermore, some users suggest using ActiveCampaign as a means to build a business without relying on advertising. The platform's features and support are seen as instrumental in achieving this goal.

Lastly, users express satisfaction with ActiveCampaign's support team, describing it as amazing. They find the support available through webinars, live chat, and other channels to be helpful in maximizing their use of the platform.

Attribute Ratings

Reviews

(26-50 of 676)
Companies can't remove reviews or game the system. Here's why
Joseph Arroyo | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Create and update segregated mailing lists
  • Implement and use automations
  • Easy email design tools and templates
  • I wish that lists were at the pinnacle of organization rather than contacts
  • It can be difficult to design automations
  • It can seem very complicated and cluttered - maybe if the features were somehow nested it would be smoother
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Email newsletter platform design
  • Sales funnel visualization
  • Easy Website contact form integration
  • Email design tools can be buggy and require care when ensuring formatting looks correct to the recipient
  • The website lead forms could be more customized
  • The text communication integration could be made more powerful
Dr. Christine Sauer MD, ND | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • Tagging customers dependent on engagement and interests
  • Sending automations and email campaigns
  • Pulling it all together in one software
  • Having good training and support options
  • making it easier to navigate
  • making the site faster to load
  • making it easier to just send a quick email to a list...
  • making the support options more accessible and intuitive
December 10, 2022

Amazing!

Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Providing detailed insights into our audience.
  • Create quality emails.
  • Tracking email performance through several KPIs.
  • Better tools for creating emails in a seamless way for beginners.
  • Options to create longer emails that don't get cut off in Google.
  • Tools to make the design process easier.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • The graphic design is very good, especially fonts, colours and templates
  • Flexibility of design and functionality
  • Takes a little while to learn it, but generally user-friendly
  • Looks very professional but doesn't cost much to get started
  • There are masses of integrations for ActiveCampaign, and the ones I tried all worked well and didn't take long to figure out.
  • It took me a while to get to understand where to find things, and I used a free online course from a consultant who specialises in AC to help me get the foundations set up more easily. That said, there were lots of onboarding workshops, which were good. It just felt like it required a lot of different angles of learning to just get started.
  • The customer support took longer than other software to get back to me via email, though once I found the chat option for my most recent query, that was fast.
  • I've ended up switching to another programme where more software is more naturally integrated, and the AC equivalent is included in the price, along with many other types of software. However, design-wise, ActiveCampaign is much better.
  • I also had a problem with a form used on my WordPress website, which has a BuddyBoss platform - the colours on the form would be overridden by colour choices for the website, so they were hard to read (pink text on purple background instead of the gold text it was meant to be)
  • I couldn't always find the templates I was looking for or how to access them for automation-based emails. I think when I used it, there was a new type of template for newsletters that weren't available for automations, so I had to recreate it, which added time.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Readymade email templates that are user-friendly
  • The ability to create and schedule automated email sequences
  • Housing all our client information in one safe, easily accessible place
  • More information on hidden or lesser-used features
  • Less marketing emails - asking to schedule calls
  • Examples of how other users are benefiting from features that may be of interest
Mei Tan | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • For setup and automation of triggered campaigns, sales monitoring, automated segmentation, and dynamic email content, ActiveCampaign works well.
  • It is capable of sending sales emails automatically, one by one, through your own mailbox.
  • I would like ActiveCampaign to include the option to add phone numbers to contacts instead of just email addresses, that would be beneficial.
  • The ability to generate a report based on user activity on the website or in marketing emails is something I wish ActiveCampaign offered.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Weekly emails on service improvements and new functions
  • Great ratio price : service, incl. users count
  • Email template formatting
  • A possibility to link several landing pages to a single email sequence
  • More formatting options for landing pages
  • More intuitive user interface
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Can create a welcome sequence/sales sequence and automatize contacts going through
  • Can easily segment your list and create a customized email experience for contacts
  • Easily integrate with some of the online course platforms
  • Contact management could be easier
  • I wish it could provide email preference option for subscribers
  • Interface could be a little more user-friendly
Ellie Busby | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • It's easy to add/update contacts automatically
  • Designing automation is really flexible and easy to do
  • Campaign reports are in-depth and easy to interpret
  • The email designing part could be easier to use. There are certain simple shortcuts that don't work, for example, adding links is more complicated than it should be, moving blocks around is hard, etc.
  • There's no good way to filter by 'active' and 'inactive' subscribers when editing en-mass.
  • I'd like more reporting data on one page.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Great Metrics.
  • Intuitive Interface.
  • Easy Contact Management.
  • Once you send an email there is no way to review the content of it without copying it. So if I wanted to share an email that has been sent already with my team I have to duplicate it within the email builder.
Sheldon Brow | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Super clean and simple to use interface of dashboard
  • Very easy ability to construct a beautiful, visual email
  • Keep contacts organized in a way that we can most intelligently implement a next best action
  • Adding more features and design options to the email beautifying
David Kennett | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
  • Email marketing
  • Automations
  • Integrations
  • Some of the tracking could be easier to setup
  • Live chat capability could be improved
  • We don't use a lot of the functionality that we could use
August 29, 2022

Simple review

Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Customer Service
  • Making a templates from previously sent emails
  • Info collected on customer
  • The window creating an email it's very clunky and I always seem to end up searching for something.
  • Moving the text boxes around when composing emails can be difficult
  • Changing the text color and other attributes inside the same paragraph or text box doesn't always stay.
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