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ActiveCampaign

ActiveCampaign

Starting at $19 per month
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Overview

What is ActiveCampaign?

ActiveCampaign helps small teams power big businesses with a platform for intelligent marketing automation. It provides email marketing, marketing automation, and CRM tools that help businesses to create incredible customer experiences.

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Recent Reviews

TrustRadius Insights

Confusing and overwhelming user interface: Several users have found ActiveCampaign's user interface to be confusing, overwhelming, and not …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 28 features
  • List management (650)
    9.6
    96%
  • Standard reports (584)
    8.0
    80%
  • Dashboards (597)
    8.0
    80%
  • Email deliverability reporting (631)
    7.3
    73%

Reviewer Pros & Cons

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Pricing

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Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.activecampaign.com/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $19 per month
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Product Demos

3 simple steps to writing great emails using AI in 6 minutes

YouTube

Getting Started With Automation In 5 Minutes With Free Templates

YouTube

A/B Testing automations using the drag and drop builder (Case Study)

YouTube

Getting More Deals With This Automated Cold Email Outreach Tool

YouTube

ActiveCampaign Updates: AI Tools, and Advanced Segmentation

YouTube

Making Great Forms that get Great Leads in 2023 | ActiveCampaign Strategy

YouTube
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Features

Email & Online Marketing

Using software to manage lists, send emails, automate email campaigns, and track results.

8.9
Avg 7.8

Lead Management

The process of tracking and managing prospective customers from lead generation to conversion.

7.5
Avg 7.7

Campaign Management

Users can schedule campaigns and/or events with reminders, announcements, etc.

9.6
Avg 7.6

Social Media Marketing

Using social media networks to help amplify marketing endeavors.

9.5
Avg 7.5

Reporting & Analytics

Users can report on and analyze usage, performance, ROI, and/or other metrics of success.

8.3
Avg 7.5

Platform & Infrastructure

Features related to platform-wide settings and structure, such as permissions, languages, integrations, customizations, etc.

9.2
Avg 7.6
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Product Details

What is ActiveCampaign?

ActiveCampaign offers small teams a platform for intelligent marketing automation. According to the vendor, customers from over 170 countries use ActiveCampaign’s mix of pre-built automations and integrations (including Facebook, Google, WordPress, Salesforce, Shopify, and Square) to power personalized marketing, transactional emails, and one-to-one CRM interactions throughout the customer lifecycle.

ActiveCampaign Screenshots

Screenshot of tagging, that when combined with conditional content helps to put the right message in front of each customer.Screenshot of marketing automationScreenshot of audience segmentation based on engagement, purchase activity, lead score, or any other dimensionScreenshot of live chat, site messaging, email, and a unified inbox that can be used to build relationships with customers.Screenshot of the CRM, which helps sales reps to get more done in less time

ActiveCampaign Videos

Using automations to save time and push podcasts with Caspian Studios
Making more money using advanced Abandoned Cart Tool [eCommerce 2023]

ActiveCampaign Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android

Frequently Asked Questions

ActiveCampaign helps small teams power big businesses with a platform for intelligent marketing automation. It provides email marketing, marketing automation, and CRM tools that help businesses to create incredible customer experiences.

ActiveCampaign starts at $19.

Mailchimp, HubSpot Marketing Hub, and Klaviyo are common alternatives for ActiveCampaign.

Reviewers rate Integration with SugarCRM highest, with a score of 9.8.

The most common users of ActiveCampaign are from Small Businesses (1-50 employees).
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Comparisons

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Reviews and Ratings

(895)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Users commonly recommend ActiveCampaign for its CRM, email marketing, and marketing automation capabilities. They suggest that businesses in need of these features should consider using ActiveCampaign as it provides all these functionalities in one platform.

Another common recommendation is to take advantage of ActiveCampaign's onboarding and support services. Users recommend trying the platform and utilizing their resources to ensure a smooth transition and effective use of the software.

ActiveCampaign is often praised as a robust system for small businesses on a budget. Users appreciate the value they receive from the platform, making it an attractive option for those with limited resources.

Additionally, users recommend ActiveCampaign for email marketing purposes, often highlighting it as an alternative to MailChimp. It is seen as a helpful tool for creating and managing email campaigns.

Furthermore, some users suggest using ActiveCampaign as a means to build a business without relying on advertising. The platform's features and support are seen as instrumental in achieving this goal.

Lastly, users express satisfaction with ActiveCampaign's support team, describing it as amazing. They find the support available through webinars, live chat, and other channels to be helpful in maximizing their use of the platform.

Attribute Ratings

Reviews

(76-100 of 676)
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Kevin Carney | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Allows next actions/emails to be based on actions taken on the prior action/email.
  • Allows highly customized lead flows using what is mentioned above.
  • Allows for HIGHLY personalized email sequences.
  • It would be great if social media activity, or non-activity, could be incorporated into the automation flows.
  • It would be nice to be able to send one email to a number of selected contacts within a list.
Richard Schlue | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
  • Ease of set up - I am not a coder but have been able to set up multiple automations.
  • Powerful as you want it to be - allows you to use it by drop drag if you want or with internal AI.
  • Ease of billing - simple to decide exactly what package you want to use.
  • So much more user-friendly than any of the other systems we have had and looked at prior to deciding to use.
  • More natural integrations are needed. Zapier is great but just an extra step to confuse.
  • More graphics capabilities - as of now Mailchimp does have a better level of graphics for campaign emails but not by much.
  • a simpler level of training. They have training but due to there being SO many different pieces of training, it is easy to get lost.
Bill Kerschbaum | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Contact management is robust and reliable, and provides all the capabilities I was looking for.
  • Marketing automation takes a little figuring out, but it's easy to learn and easy to use.
  • Deals are highly customizable and incredibly easy to use. I love that you can use it to create all kinds of workflows, not just sales pipelines.
  • Training videos and webinars are top notch. I've learned a lot from them and always appreciate the email notifications when a new video/webinar is available.
  • Design functions are limited and a little confusing. A bit clunky to use.
  • Analytics could be more robust. Some reports take a long time to load, and it looks like there's no data to report.
Score 10 out of 10
Vetted Review
Verified User
  • Automation & Follow-Up Email Sequences
  • Customer support is easy to get a hold of and walks you through problems on video
  • Manage subscribers with Tags and segments
  • The conditional logic for managing your automations and emails is really good.
  • I have had no issues so far.
Amy Hayes | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • I can create and send campaigns easily.
  • I can access reports and easily gauge the effectiveness of my marketing efforts.
  • I can see a contacts entire history easily.
  • Sometimes the campaign builder can be a little glitchy.
  • The automations have a bit of a learning curve.
  • You cannot process payments, like you can on some of the other platforms.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Integrations
  • Workflow Recipes/Automations
  • Landing Page Creation
  • List uploads are not as straightforward as they could be
  • Speed/responsiveness of the app
  • Let me create an email without selecting a list first
Score 10 out of 10
Vetted Review
Verified User
  • Their customer support is stellar. For example, I accidentally deleted contacts out of one of my sequences. Their chat support made me a video to reenter them into the sequence. It took only minutes.
  • They have hundreds of existing automation "recipes". I was able to get my on-boarding and sales funnels in place within a couple of days of joining ActiveCampaign using their recipes.
  • ActiveCampaign has a help library that deals with many of its specific functions. They keep the pages up-to-date.
  • You can schedule one-on-one calls with their experts anytime you need them. This has allowed me to build an amazing customer experience.
  • They integrate with many of my other software platforms such as VideoAsk and MemberPress.
  • I find their design tools a bit clunky.
  • They don't have chat support on the weekends.
  • I have had a few instances where my open tickets haven't been responded to in a timely manner.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Client nurturing
  • Email sequences
  • Organization of clients through different aspects of the business
  • Landing pages are not as user friendly compared to Click Funnels
  • Done for you templates for different categories of client engagement
Score 10 out of 10
Vetted Review
Verified User
  • Tech support is brilliant, really quick and effective
  • Robust, easy to use, reliable compared to alternative products my colleagues use
  • Info on which level is right and early flag when approaching a need to level up without pressure
  • Can't currently think of any! Will come back to this if I can...
Dr Olivier Becherel - Leadership and Executive Coaching | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Simple to use
  • Good value for the price
  • Automation sequences
  • Lead scoring
  • Cannot capture the overall structure of an automation sequence. Would be nice to capture the whole automation sequence as an image file or PDF file to go back to when I want to make amendments.
  • Sometimes the platform is a bit slow to respond.
  • Have more examples of automation sequences of aces studies on how to use automation features with real-life examples of sequence and details of how each step functions. That would help build better automation sequences.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Automating Emails Sequences like "welcome emails".
  • Collecting every data for future segmentations.
  • Automating delivery of information.
  • Broadcasting using advanced functions like A/B tests, conditional fields.
  • Big automation gets clunky and slow.
  • Contacts data could be hugely improved (for example understanding how engaged contacts are is not so easy, there's a workaround with automation but it's not immediate).
  • The historical "activities" of a specific user are not so detailed and hard to navigate if you go back in time.
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