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ActivTrak

ActivTrak

Overview

What is ActivTrak?

ActivTrak headquartered in Austin provides their workforce behavior and performance tracking analytics solution.

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Recent Reviews

ActivTrak Review

5 out of 10
March 26, 2024
Incentivized
In my organization, we use it as a time management tool to track our activity of our team members. I use it weekly to track my average …
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Accountablility!

8 out of 10
February 29, 2024
Incentivized
Our organization is fully remote. Having ActivTrak allows us to hold each other accountable with our work flow. Not only can we monitor …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 6 features
  • Automated data collection (129)
    8.3
    83%
  • Data analysis (128)
    7.9
    79%
  • Pre-built content (115)
    7.5
    75%
  • Data management (118)
    7.3
    73%

Reviewer Pros & Cons

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Pricing

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Free

$0.00

Cloud
user/month

Essentials

$10.00

Cloud
user/month billed annually

Professional

$17.00

Cloud
user/month billed annually

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://activtrak.com/pricing/?utm_medi…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
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Product Demos

Economic Downturn: Driving Operational Efficiencies, Workforce Planning - ActivTrak

YouTube
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Features

Workforce Analytics

Workforce Analytics enables optimization of a firm's workforce though auditing of a series of key workforce metrics. Among the capabilities typical of workforce analytics products are the capability of determining a new employee's success, efficient use of human resources, identification of factors that affect job satisfaction, etc.

7.5
Avg 8.5
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Product Details

What is ActivTrak?

ActivTrak’s workforce analytics help hybrid workplaces boost productivity and maximize results. The company’s scalable, cloud-native SaaS solution gives users visibility into people, processes and technology that mitigate risk and uncertainty. This includes ensuring workforce activity adheres to policies and expectations; improving team productivity and performance; and effectively allocating workforce investments. The solution boasts privacy-first analytics that exclude employees’ personal identifiable information and non-business activity from reporting. Based in Austin, Texas, ActivTrak is led by a team of software industry veterans.

ActivTrak Features

Workforce Analytics Features

  • Supported: Automated data collection
  • Supported: Data analysis
  • Supported: Benchmarking
  • Supported: Pre-built content
  • Supported: Data management
  • Supported: Self-service insights

ActivTrak Screenshots

Screenshot of DashboardScreenshot of Team PulseScreenshot of Benchmarks & GoalsScreenshot of Executive SummaryScreenshot of Team ComparisonScreenshot of Technology UsageScreenshot of Personal InsightsScreenshot of Workload BalanceScreenshot of Virtual Productivity CoachScreenshot of Location Insights

ActivTrak Competitors

ActivTrak Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo
Security

Frequently Asked Questions

ActivTrak headquartered in Austin provides their workforce behavior and performance tracking analytics solution.

Teramind, Hubstaff, and Time Doctor are common alternatives for ActivTrak.

Reviewers rate Automated data collection highest, with a score of 8.3.

The most common users of ActivTrak are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews and Ratings

(194)

Attribute Ratings

Reviews

(1-25 of 28)
Companies can't remove reviews or game the system. Here's why
Score 8 out of 10
Vetted Review
Verified User
Incentivized
We have always had support when we needed it. We have reached out to them a few times and they have also reached out to us to see how well things are going for us. Better support than we have had on some other products that we use.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
It is effective, just a little cumbersome. We like the chat function. We had some issues with Macs but don't have a lot of [them] in our organization so it wasn't that big of an issue. They did fix the issues with the Macs. Tickets did take longer than expected, but they have done a pretty good job overall.
November 27, 2020

Great Proficiency Program

Score 10 out of 10
Vetted Review
Verified User
Incentivized
I have only needed support two times in three years of using ActivTrak and the support received was well above expected. The technicians also followed up with alternative solutions. On one nature there were no immediate solutions, but the technicians professionally followed up with a good answer and solution to my request.
November 26, 2020

Easy to use, worth a look

Score 9 out of 10
Vetted Review
Verified User
Incentivized
Outside of our initial rollout we have not had to engage support as everything has run smoothly and we have been able to figure out how to use the product with relative ease.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Support is always fast and the agents are ready at all times to help when an issue arises, if the tier 1 agent isn't able to provide a solution to the issue they're asked about they quickly escalate the issue to tier 2 or 3 to ensure that the appropriate support is given to the issue at hand to have it quickly solved. No issue we've had so far has taken more than two days to be solved.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Support is very easy. Live chat or a ticketing system. The support is helpful and kind.
They are experts in their software and with the Employee Activity Tracking space; they know how to make it do what you want it to do and they'll help you do it. We've used their support sparingly. We've found that the software is powerful and feature rich; but also, has great documentation and support is there when we still are needing a nudge.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Customer support is an 8/10 for me. It's usually very good, but I wish sometimes I [could] call in and get someone from support instead of emailing first and having someone contact me back. Other than that, it works as expected. Support is definitely above average here and that is a great thing.
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