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Acuity Scheduling, a Squarespace company

Acuity Scheduling, a Squarespace company

Overview

What is Acuity Scheduling, a Squarespace company?

Acuity Scheduling is an appointment management platform developed by the company of the same name in New York and acquired by Squarespace in 2019.

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Recent Reviews

TrustRadius Insights

Acuity Scheduling has become an essential tool for businesses and professionals across various industries. Users have found that the …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

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Pricing

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Emerging

$14

Cloud
per month

Growing

$23

Cloud
per month

Powerhouse

$45

Cloud
per month

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
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Product Details

What is Acuity Scheduling, a Squarespace company?

Acuity Scheduling, a Squarespace company Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

Acuity Scheduling is an appointment management platform developed by the company of the same name in New York and acquired by Squarespace in 2019.

Reviewers rate Usability highest, with a score of 9.9.

The most common users of Acuity Scheduling, a Squarespace company are from Small Businesses (1-50 employees).
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Comparisons

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Reviews and Ratings

(125)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Acuity Scheduling has become an essential tool for businesses and professionals across various industries. Users have found that the software simplifies the process of scheduling appointments, saving time and providing convenience for both the business and its clients. With Acuity Scheduling, users can easily coordinate schedules and set up appointments, avoiding double bookings and ensuring a smooth experience.

The software's flexibility allows for different types of appointments, such as coaching calls, sales calls, workshops, and group calls. It also offers features like accepting payments and sending follow-up and reminder emails, making it a comprehensive solution for appointment management. Acuity Scheduling seamlessly integrates with other software like Google Calendar and CRM systems, allowing health and wellness professionals to efficiently manage client bookings and treatments.

Users appreciate how Acuity Scheduling streamlines client interactions by allowing website viewers to book appointments directly, eliminating the need for back-and-forth communication. Additionally, the software's integration with personal calendars ensures that any other scheduled events automatically block off corresponding availability on Acuity. This synchronization feature and the ability to provide specific links for specific types of appointments increase productivity and enhance customer satisfaction.

From solo practitioners to service-based companies, Acuity Scheduling offers convenience and efficiency in managing client consultations, interviews, sales demos, training sessions, and more. Its value is further enhanced by customizable settings, customizable reminder emails, attachment of forms for appointments, seamless payment integration through platforms like PayPal, as well as excellent customer support. Overall, users find that Acuity Scheduling meets their scheduling needs effectively while saving time and improving productivity in their workflows.

Clean and Intuitive Interface: Many users have praised Acuity Scheduling for its clean and uncluttered calendar interface, stating that it makes it easy for prospects and clients to review and make choices. The intuitive design of the platform contributes to a positive user experience and helps in driving conversions.

High Level of Customization: Several reviewers have appreciated the high level of customization available in Acuity Scheduling. They mention being able to tailor their schedule, types of appointments, and even the number of appointments per day. This flexibility allows businesses to adapt the platform to their specific needs, enhancing their overall efficiency.

Excellent Customer Support: Multiple users have provided positive feedback about the customer support in Acuity Scheduling, describing it as professional, responsive, thorough, and genuinely caring about their business. The level of customer support received has contributed to a positive user experience and helped businesses feel supported in their use of the platform.

Limited Integration Options: Some users have expressed frustration with the limited integration options available in Acuity Scheduling. They have mentioned that they would like to see more integrations, particularly with platforms like Slack and Groove. This limitation has hindered their ability to streamline their workflows and connect Acuity Scheduling with other tools they use.

Difficulties with Calendar Syncing: Several reviewers have encountered difficulties when syncing Acuity Scheduling with their calendars, such as Google Calendar and iCloud. They have reported issues where changes made in Acuity Scheduling do not reflect accurately in the synced calendar or where the integration breaks without any apparent reason. These challenges have caused confusion and complications, especially for those managing multiple calendars.

Lack of Phone Support: Many users have expressed disappointment over the lack of phone support provided by Acuity Scheduling. While there is online support available, some customers find it challenging to deal with different people on the same thread, leading to communication difficulties. The absence of phone support has left them wanting a more direct and immediate means of resolving their queries or concerns.

Users of Acuity Scheduling have made several recommendations based on their experiences with the product. The three most common recommendations are:

  1. Try out Acuity Scheduling through the free trial and play around with it to see if it meets your needs. This suggestion is given by users who found Acuity Scheduling easy to use and felt that it required minimal training. They believe that taking advantage of the free trial period will allow you to access all premium features and determine if it is the right fit for your business.

  2. Consider using Acuity Scheduling for small businesses due to its affordability and integration capabilities. Users suggest that Acuity Scheduling is well-suited for small businesses and highly recommend it for its ease of use, multiple calendar functionality, and integration with Google calendar. They highlight its features as being more comprehensive compared to other booking tools, particularly if you work one-on-one with clients.

  3. Get an experienced mentor to walk you through Acuity Scheduling and give it a try, especially if you need to schedule appointments with multiple rooms/teachers or manage bookings for showcasing services. Users emphasize the importance of having guidance from a mentor who can help navigate the platform's capabilities effectively. They also advise evaluating factors such as remote employee hours and desired information tracking before using Acuity Scheduling.

Overall, users believe that Acuity Scheduling is worth using and highly recommend it as an efficient CRM for small businesses or any organization needing appointment scheduling capabilities. They suggest giving it a try, taking advantage of the free trial period, and considering your firm's meeting needs and workflow before fully utilizing its potential.

Attribute Ratings

Reviews

(1-2 of 2)
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Michele Moore | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Acuity helps us offer a variety of services to our clients, who can easily schedule online. Compared to the other systems we tried (roughly 2-3 others), we found it to offer more features (and better support) for the price.
  • One strength is that it is fairly intuitive to set up. We tried some other systems and they were WAY too complicated compared to AcuityScheduling.
  • Customer support is awesome; professional, responsive, and thorough. They seem to genuinely care about my business and try to make it fun.
  • They are constantly upgrading and working on improvements to the system, including new features. They are always open to suggestions about what other things would be helpful or what I need.
  • There is no perfect system and it's hard to find things to criticize here, but I'd like to see a more graphic interface (e.g., with more of a card view than a drop-down view) so services can be featured more prominently.
  • I'd love to have greater flexibility in terms of classes and events (and how these are paid for).
  • It would be great to offer integrated CRM and e-mail marketing functions so that clients who schedule through the system can receive follow-up promotions, birthday greetings, and coupons, etc. (And maybe they have this and I just don't know about it).
I honestly can't think of a situation where the system would be ill-suited to anyone. It's more appropriate for those who have more than one service to sell, I suppose. And it might not be as helpful when you're selling products (vs. services), so that would be one thing to improve.
  • I don't have clients scheduling yet so this is hard to answer but it's going to ostensibly save us tons of time on client scheduling and follow-up if it works well for our customers.
In the case of Schedulicity, the system was awesome (very easy to set up and had some nice features) but did not offer the functionality and flexibility that AcuityScheduling does. In the case of SimplyBook.me, they offer lots of functionality but the interface is extremely complex and you pay a la carte for features so you're going to pay exponentially more for the same set of features as compared to AcuityScheduling. Their customer service was also lacking, in my opinion.
2
Myself (Founder) and my assistant
1
Basic computer skills
  • Someone scheduling a free consult
  • Someone scheduling a coaching package
  • Someone registering for one of our marriage retreats or events
We like it so far but haven't had customers schedule yet so it needs to be proven in real time.
Eric Weiss | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Acuity Scheduling is being used by my company, Hatchbuck, and for a side project, I work on whenever we need our new clients to schedule a time to have a one on one for introduction and onboarding to our application. Scheduling things on its own is a challenge when you're trying to juggle between your available time slots and a client's available time slots, but Acuity Scheduling does a great job of displaying just enough information so the client and user can easily maintain and avoid double scheduling any appointments.
  • Acuity Scheduling has a simple view layout of seeing available times available to schedule a meeting.
  • Great integration with Google Calendar.
  • Overall, the platform is very simple to use.
  • I guess the design of the app could be prettier (I don't really care about design if the app functions properly.
  • I'm not going to say it needs to be more affordable - they offer a free version if anyone's upset about that. These people deserve a chance to earn your money and pay their bills too.
Acuity Scheduling is a great scheduling tool, especially if you're running a small business. I set up an Acuity Account for a side project where the owner of the license was starting her own therapy practice. Acuity allows a quick insight for her clients to schedule on her preset hours which eliminates the need to hire a secretary or spend more time on the phone organizing appointments. It saves her time that she can better have spent running more appointments. It's been perfect for her so far.
  • For a small business, this is a secretary replacement. This is beneficial when starting out until you get enough income to grow and hire out help.
  • It's a simple tool that does it's job right the first time.
  • If you're worried about price, there is an affordable free version to get you started until you can upgrade to the next tier.
Acuity Scheduling is the only tool I've used like this other than manually scheduling everything through a notebook or Google Calendar. This has worked out fine for me from the beginning, so I haven't had a need or desire to go shop for anything else yet.
4
The people that use Acuity Scheduling the most where I work represent our onboarding and sales teams. Acuity Scheduling helps them and our clients find times that work both for our teams as well as our clients. It's a simply tool that has held true and been reliable, we sometimes don't even notice that we're using it.
This question is really going to depend on how involved you want to get with Acuity Scheduling. If you have HIPPA requirements (that I can't vouch for because I have no experience with HIPPA whatsoever) you're probably going to need to jump through a few hurdles and communicate your needs with Acuity. If you really want to customize things and inject your own custom CSS into the scheduler, you may require a few people for that task.

If you're looking for something simple as a small business owner, you shouldn't need more than 2 in-house support members to run Acuity Scheduling.
  • Scheduling appointments with new clients
  • Scheduling appointments with potential clients
  • Scheduling appointments with current clients
  • I'm not sure of any unexpected ways that we have used Acuity Scheduling
  • Filling this field out
  • Only because 3 are required
  • I cannot think
  • Of any
  • Additional ways that we can use Acuity Scheduling
Acuity Scheduling has been very reliable. If you don't believe me, check out their status page here. They do a pretty decent job maintaining their app. To be fair, it's a pretty simple tool so they shouldn't run into too many hiccups given it doesn't feature near as many options as other applications on the market run.
  • Scheduling Appointments
  • Viewing your Scheduled Appointments
  • Setting up your calendar to display your available time slots
  • I have not been able to find difficult or cumbersome functions. This is only going to happen if you start messing with more complex functions where your development team should be able to handle.
It's a pretty simple tool. You view a calendar. You determine if you can make an appointment or not. You schedule it. You show up. They do a good job making the application easy to use for both the user and the client. I can't really go much deeper other than that.
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