Skip to main content
TrustRadius
Acuity Scheduling, a Squarespace company

Acuity Scheduling, a Squarespace company

Overview

What is Acuity Scheduling, a Squarespace company?

Acuity Scheduling is an appointment management platform developed by the company of the same name in New York and acquired by Squarespace in 2019.

Read more
Recent Reviews

TrustRadius Insights

Acuity Scheduling has become an essential tool for businesses and professionals across various industries. Users have found that the …
Continue reading
Read all reviews

Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Return to navigation

Pricing

View all pricing

Emerging

$14

Cloud
per month

Growing

$23

Cloud
per month

Powerhouse

$45

Cloud
per month

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
Return to navigation

Product Details

What is Acuity Scheduling, a Squarespace company?

Acuity Scheduling, a Squarespace company Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

Acuity Scheduling is an appointment management platform developed by the company of the same name in New York and acquired by Squarespace in 2019.

Reviewers rate Usability highest, with a score of 9.9.

The most common users of Acuity Scheduling, a Squarespace company are from Small Businesses (1-50 employees).
Return to navigation

Comparisons

View all alternatives
Return to navigation

Reviews and Ratings

(125)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Acuity Scheduling has become an essential tool for businesses and professionals across various industries. Users have found that the software simplifies the process of scheduling appointments, saving time and providing convenience for both the business and its clients. With Acuity Scheduling, users can easily coordinate schedules and set up appointments, avoiding double bookings and ensuring a smooth experience.

The software's flexibility allows for different types of appointments, such as coaching calls, sales calls, workshops, and group calls. It also offers features like accepting payments and sending follow-up and reminder emails, making it a comprehensive solution for appointment management. Acuity Scheduling seamlessly integrates with other software like Google Calendar and CRM systems, allowing health and wellness professionals to efficiently manage client bookings and treatments.

Users appreciate how Acuity Scheduling streamlines client interactions by allowing website viewers to book appointments directly, eliminating the need for back-and-forth communication. Additionally, the software's integration with personal calendars ensures that any other scheduled events automatically block off corresponding availability on Acuity. This synchronization feature and the ability to provide specific links for specific types of appointments increase productivity and enhance customer satisfaction.

From solo practitioners to service-based companies, Acuity Scheduling offers convenience and efficiency in managing client consultations, interviews, sales demos, training sessions, and more. Its value is further enhanced by customizable settings, customizable reminder emails, attachment of forms for appointments, seamless payment integration through platforms like PayPal, as well as excellent customer support. Overall, users find that Acuity Scheduling meets their scheduling needs effectively while saving time and improving productivity in their workflows.

Clean and Intuitive Interface: Many users have praised Acuity Scheduling for its clean and uncluttered calendar interface, stating that it makes it easy for prospects and clients to review and make choices. The intuitive design of the platform contributes to a positive user experience and helps in driving conversions.

High Level of Customization: Several reviewers have appreciated the high level of customization available in Acuity Scheduling. They mention being able to tailor their schedule, types of appointments, and even the number of appointments per day. This flexibility allows businesses to adapt the platform to their specific needs, enhancing their overall efficiency.

Excellent Customer Support: Multiple users have provided positive feedback about the customer support in Acuity Scheduling, describing it as professional, responsive, thorough, and genuinely caring about their business. The level of customer support received has contributed to a positive user experience and helped businesses feel supported in their use of the platform.

Limited Integration Options: Some users have expressed frustration with the limited integration options available in Acuity Scheduling. They have mentioned that they would like to see more integrations, particularly with platforms like Slack and Groove. This limitation has hindered their ability to streamline their workflows and connect Acuity Scheduling with other tools they use.

Difficulties with Calendar Syncing: Several reviewers have encountered difficulties when syncing Acuity Scheduling with their calendars, such as Google Calendar and iCloud. They have reported issues where changes made in Acuity Scheduling do not reflect accurately in the synced calendar or where the integration breaks without any apparent reason. These challenges have caused confusion and complications, especially for those managing multiple calendars.

Lack of Phone Support: Many users have expressed disappointment over the lack of phone support provided by Acuity Scheduling. While there is online support available, some customers find it challenging to deal with different people on the same thread, leading to communication difficulties. The absence of phone support has left them wanting a more direct and immediate means of resolving their queries or concerns.

Users of Acuity Scheduling have made several recommendations based on their experiences with the product. The three most common recommendations are:

  1. Try out Acuity Scheduling through the free trial and play around with it to see if it meets your needs. This suggestion is given by users who found Acuity Scheduling easy to use and felt that it required minimal training. They believe that taking advantage of the free trial period will allow you to access all premium features and determine if it is the right fit for your business.

  2. Consider using Acuity Scheduling for small businesses due to its affordability and integration capabilities. Users suggest that Acuity Scheduling is well-suited for small businesses and highly recommend it for its ease of use, multiple calendar functionality, and integration with Google calendar. They highlight its features as being more comprehensive compared to other booking tools, particularly if you work one-on-one with clients.

  3. Get an experienced mentor to walk you through Acuity Scheduling and give it a try, especially if you need to schedule appointments with multiple rooms/teachers or manage bookings for showcasing services. Users emphasize the importance of having guidance from a mentor who can help navigate the platform's capabilities effectively. They also advise evaluating factors such as remote employee hours and desired information tracking before using Acuity Scheduling.

Overall, users believe that Acuity Scheduling is worth using and highly recommend it as an efficient CRM for small businesses or any organization needing appointment scheduling capabilities. They suggest giving it a try, taking advantage of the free trial period, and considering your firm's meeting needs and workflow before fully utilizing its potential.

Attribute Ratings

Reviews

(26-46 of 46)
Companies can't remove reviews or game the system. Here's why
Meredith Brough | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • This scheduler saves me so much time! I am grateful to not have to spend my time, which is valuable, or my assistant's time, which comes out of my income and is limited setting up appointments, sending out emails and following up with people or charging them money. I am sure this saves me 4-5 hours a week or more at busy times. My hourly fee is $250! That means I am saving $1000 or more of my time, and not taking away from the value my assistant adds (which could cost about $$200-300 month).
  • I believe this service helps people follow through when they decide to make an appointment. It is quick and painless.
  • I believe this service contributes to the number of clients I receive because it's so convenient for them to set up an appointment.
  • This service is important because it makes it convenient for my busy clients to quickly reserve a time slot in my schedule.
Ayo Bamgbose, Assoc CIPD, MSc | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • By being able to integrate with payment tools, such as PayPal and Stripe, it takes the pressure away from having to take in-person payments.
  • Acuity scheduling can be managed on both your computer, tablet, and mobile device for when on the go.
  • The automated email and text communications to clients help to send reminders that have been known to reduce clients not showing up for their appointments.
Joshua VanMeter | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • Being able to offer a scheduling option to clients utilizing our digital marketing services has been absolutely invaluable
  • Our office saves dozens of man-hours every week, compared to if we had to have completely separate accounts for each of our clients.
  • The overall pricetag on the software is extremely affordable, even for advanced features like HIPAA-compliant security.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • It has reduced the back and forth of scheduling a call with my clients by 90%.
  • It has drastically reduced any client inquiries of when the next call will be by sending out email and text reminders.
  • It has decreased the no shows of new prospects with the text reminders and allowed those who can't make it to just reschedule the booking themselves.
Linda Riolo | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • I save a lot of time with Acuity.
  • I look more professional in the eyes of my clients.
  • Booking a class with me is easier and my clients don't get discouraged. They can book and be added to my newsletter with just 2 clicks.
December 07, 2018

Acuity Scheduling Review

Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • Looks more professional than back and forth emailing.
  • Clients get an email reminding them of appointments, so there are fewer no-shows.
  • Clients can schedule and reschedule as needed - again, saving time and money on the back and forth of emails.
Jeremy Estes | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Incentivized
  • Our business is run on appointments. Acuity Scheduling satisfies this need.
  • Having Acuity work directly with our CRM gives us a major advantage.
  • Not being able to send paid traffic directly to our scheduling because we can't track it adds additional cost to our advertising budget.
Eric Weiss | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • For a small business, this is a secretary replacement. This is beneficial when starting out until you get enough income to grow and hire out help.
  • It's a simple tool that does it's job right the first time.
  • If you're worried about price, there is an affordable free version to get you started until you can upgrade to the next tier.
Audrey Sourroubille Arnold | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Acuity Scheduling has allowed me to save time to book appointments with clients so that there is no need for back and forth emails, and all is automated.
  • Acuity Scheduling has allowed me to create new packages of sessions, and have the different offers all nicely lined up in my Acuity Scheduling shop.
  • Acuity Scheduling has allowed me to streamline my booking process, and include functionalities such as forms to fill in and submit before a call, email reminders, files attachments.
Return to navigation