Overview
What is Acuity Scheduling, a Squarespace company?
Acuity Scheduling is an appointment management platform developed by the company of the same name in New York and acquired by Squarespace in 2019.
Leave it to this system to remove the complexities and archaic nature of back-and-forth human scheduling
Time and money saver for calendaring
Almost Perfect
Perfect for online businesses!
Does the trick... but with some interface frustration
Acuity Scheduling review
Amazing bang for the buck
Acuity Scheduling is Scheduling Software that Grows with You!
Practically defined the scheduling segment
Acuity Scheduling Fills Our Unique Scheduling Needs and May Solve Yours as Well!
A cost effective way to automate meetings and bookings for small businesses and solopreneurs
An Intuitive UI and Easy to Get Employees Up to Speed
Acuity is a MUST for online small businesses!
Loved Acuity for the first 5 years, and then they sold out to Squarespace and tried to take advantage of us
Great for solo entrepreneurs!
Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Pricing
Emerging
$14
Growing
$23
Powerhouse
$45
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Product Details
- About
- Tech Details
- FAQs
What is Acuity Scheduling, a Squarespace company?
Acuity Scheduling, a Squarespace company Technical Details
Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
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Operating Systems | Unspecified |
Mobile Application | No |
Frequently Asked Questions
Comparisons
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Reviews and Ratings
(125)Community Insights
- Business Problems Solved
- Pros
- Cons
- Recommendations
Acuity Scheduling has become an essential tool for businesses and professionals across various industries. Users have found that the software simplifies the process of scheduling appointments, saving time and providing convenience for both the business and its clients. With Acuity Scheduling, users can easily coordinate schedules and set up appointments, avoiding double bookings and ensuring a smooth experience.
The software's flexibility allows for different types of appointments, such as coaching calls, sales calls, workshops, and group calls. It also offers features like accepting payments and sending follow-up and reminder emails, making it a comprehensive solution for appointment management. Acuity Scheduling seamlessly integrates with other software like Google Calendar and CRM systems, allowing health and wellness professionals to efficiently manage client bookings and treatments.
Users appreciate how Acuity Scheduling streamlines client interactions by allowing website viewers to book appointments directly, eliminating the need for back-and-forth communication. Additionally, the software's integration with personal calendars ensures that any other scheduled events automatically block off corresponding availability on Acuity. This synchronization feature and the ability to provide specific links for specific types of appointments increase productivity and enhance customer satisfaction.
From solo practitioners to service-based companies, Acuity Scheduling offers convenience and efficiency in managing client consultations, interviews, sales demos, training sessions, and more. Its value is further enhanced by customizable settings, customizable reminder emails, attachment of forms for appointments, seamless payment integration through platforms like PayPal, as well as excellent customer support. Overall, users find that Acuity Scheduling meets their scheduling needs effectively while saving time and improving productivity in their workflows.
Clean and Intuitive Interface: Many users have praised Acuity Scheduling for its clean and uncluttered calendar interface, stating that it makes it easy for prospects and clients to review and make choices. The intuitive design of the platform contributes to a positive user experience and helps in driving conversions.
High Level of Customization: Several reviewers have appreciated the high level of customization available in Acuity Scheduling. They mention being able to tailor their schedule, types of appointments, and even the number of appointments per day. This flexibility allows businesses to adapt the platform to their specific needs, enhancing their overall efficiency.
Excellent Customer Support: Multiple users have provided positive feedback about the customer support in Acuity Scheduling, describing it as professional, responsive, thorough, and genuinely caring about their business. The level of customer support received has contributed to a positive user experience and helped businesses feel supported in their use of the platform.
Limited Integration Options: Some users have expressed frustration with the limited integration options available in Acuity Scheduling. They have mentioned that they would like to see more integrations, particularly with platforms like Slack and Groove. This limitation has hindered their ability to streamline their workflows and connect Acuity Scheduling with other tools they use.
Difficulties with Calendar Syncing: Several reviewers have encountered difficulties when syncing Acuity Scheduling with their calendars, such as Google Calendar and iCloud. They have reported issues where changes made in Acuity Scheduling do not reflect accurately in the synced calendar or where the integration breaks without any apparent reason. These challenges have caused confusion and complications, especially for those managing multiple calendars.
Lack of Phone Support: Many users have expressed disappointment over the lack of phone support provided by Acuity Scheduling. While there is online support available, some customers find it challenging to deal with different people on the same thread, leading to communication difficulties. The absence of phone support has left them wanting a more direct and immediate means of resolving their queries or concerns.
Users of Acuity Scheduling have made several recommendations based on their experiences with the product. The three most common recommendations are:
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Try out Acuity Scheduling through the free trial and play around with it to see if it meets your needs. This suggestion is given by users who found Acuity Scheduling easy to use and felt that it required minimal training. They believe that taking advantage of the free trial period will allow you to access all premium features and determine if it is the right fit for your business.
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Consider using Acuity Scheduling for small businesses due to its affordability and integration capabilities. Users suggest that Acuity Scheduling is well-suited for small businesses and highly recommend it for its ease of use, multiple calendar functionality, and integration with Google calendar. They highlight its features as being more comprehensive compared to other booking tools, particularly if you work one-on-one with clients.
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Get an experienced mentor to walk you through Acuity Scheduling and give it a try, especially if you need to schedule appointments with multiple rooms/teachers or manage bookings for showcasing services. Users emphasize the importance of having guidance from a mentor who can help navigate the platform's capabilities effectively. They also advise evaluating factors such as remote employee hours and desired information tracking before using Acuity Scheduling.
Overall, users believe that Acuity Scheduling is worth using and highly recommend it as an efficient CRM for small businesses or any organization needing appointment scheduling capabilities. They suggest giving it a try, taking advantage of the free trial period, and considering your firm's meeting needs and workflow before fully utilizing its potential.
Attribute Ratings
Reviews
(26-46 of 46)Acuity Scheduling Review
- Acuity Scheduling has had a positive impact on our ROI. Their allowance to collect credit cards for the cancellation policy, saves a fortune and it automates your business and allows you to do other tasks in your business.
Acuity Saves Me Money, Headaches, and Gives Me Confidence and Peace of Mind. It's a Life-Saver!
- This scheduler saves me so much time! I am grateful to not have to spend my time, which is valuable, or my assistant's time, which comes out of my income and is limited setting up appointments, sending out emails and following up with people or charging them money. I am sure this saves me 4-5 hours a week or more at busy times. My hourly fee is $250! That means I am saving $1000 or more of my time, and not taking away from the value my assistant adds (which could cost about $$200-300 month).
- I believe this service helps people follow through when they decide to make an appointment. It is quick and painless.
- I believe this service contributes to the number of clients I receive because it's so convenient for them to set up an appointment.
- This service is important because it makes it convenient for my busy clients to quickly reserve a time slot in my schedule.
The appointment scheduler you need to try
- By being able to integrate with payment tools, such as PayPal and Stripe, it takes the pressure away from having to take in-person payments.
- Acuity scheduling can be managed on both your computer, tablet, and mobile device for when on the go.
- The automated email and text communications to clients help to send reminders that have been known to reduce clients not showing up for their appointments.
Simple scheduling for small teams
- For now the main benefit has been the work being more organized.
- Promoting more contacts through the booking.
- Being able to offer a scheduling option to clients utilizing our digital marketing services has been absolutely invaluable
- Our office saves dozens of man-hours every week, compared to if we had to have completely separate accounts for each of our clients.
- The overall pricetag on the software is extremely affordable, even for advanced features like HIPAA-compliant security.
Acuity is truly EVERYTHING you need and more!
- It has reduced the back and forth of scheduling a call with my clients by 90%.
- It has drastically reduced any client inquiries of when the next call will be by sending out email and text reminders.
- It has decreased the no shows of new prospects with the text reminders and allowed those who can't make it to just reschedule the booking themselves.
- I save a lot of time with Acuity.
- I look more professional in the eyes of my clients.
- Booking a class with me is easier and my clients don't get discouraged. They can book and be added to my newsletter with just 2 clicks.
Acuity is versatile, easy to use, and customizable
- Automation has allowed our office staff to spend more time being proactive/marketing
- Email settings send out detailed terms and conditions which they must agree to to continue
- Continues to take less time to schedule appointments
- Saved money on essential software
Acuity for agency use
- Saved time
- Ease of scheduling = more calls booked
- Less back & forth about meeting details - Acuity sends them all out (& reminders) automatically
Acuity Scheduling Review
- Looks more professional than back and forth emailing.
- Clients get an email reminding them of appointments, so there are fewer no-shows.
- Clients can schedule and reschedule as needed - again, saving time and money on the back and forth of emails.
Acuity Scheduling is a Great High Volume Web Scheduling Platform
- Our business is run on appointments. Acuity Scheduling satisfies this need.
- Having Acuity work directly with our CRM gives us a major advantage.
- Not being able to send paid traffic directly to our scheduling because we can't track it adds additional cost to our advertising budget.
An easy scheduling tool that works great
- I easily save a couple hours a month which far outweighs the cost.
Acuity Scheduling is the way to go
- I don't have clients scheduling yet so this is hard to answer but it's going to ostensibly save us tons of time on client scheduling and follow-up if it works well for our customers.
Acuity is a Good Solution for SMB's
- Very inexpensive, so ROI happens very quickly
- Embeds well on Drupal (with some customization), meaning we do not have to redirect users of the site.
- For a small business, this is a secretary replacement. This is beneficial when starting out until you get enough income to grow and hire out help.
- It's a simple tool that does it's job right the first time.
- If you're worried about price, there is an affordable free version to get you started until you can upgrade to the next tier.
Acuity helps us stay in control of our schedules.
- Acuity has helped us control our schedule better.
- It makes it easy for us to see stats and plan for the future.
- It helps keep us organized as a team.
Best Scheduler for Solopreneurs!
- It just simplifies my life in general and makes me more productive.
Acuity... oh my heart be still.
- Less time managing appointment scheduling
- No time zone confusion - HOURS saved
- Payments and appointments can be handled in ONE fell swoop!
Why I Love Acuity Scheduling
- Scheduling is so easy that customers don't give up on the booking process.
Not just a booking system, it helps streamline your business too!
- Acuity Scheduling has allowed me to save time to book appointments with clients so that there is no need for back and forth emails, and all is automated.
- Acuity Scheduling has allowed me to create new packages of sessions, and have the different offers all nicely lined up in my Acuity Scheduling shop.
- Acuity Scheduling has allowed me to streamline my booking process, and include functionalities such as forms to fill in and submit before a call, email reminders, files attachments.