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ADAPTcrm

ADAPTcrm

Overview

What is ADAPTcrm?

ADAPTcrm is an integrated customer relationship management (CRM) designed specifically for mid-sized manufacturers and distributors.

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Learn from top reviewers

A formidable CRM solution for business.

Rating: 9 out of 10
August 19, 2021
IncentivizedVetted ReviewVerified User
ADAPTcrm is mainly used in our marketing and human resource department and its powerful features made it easy for us to manage our relationships with our clients as it keeps c...
Continue reading
Isabella Grace
Administrator - Sales
Sales Associate
Nephos Technologies
ADAPTcrm2 years of experience

A perfect Solution with perfect features to Manage customer relations

Rating: 9 out of 10
May 25, 2021
Vetted ReviewVerified User
My company and I are using Adapt CRM to manage our customer relations and has proved as a time saver for us. It enabled us to find the variety of contacts of the sales force a...
Continue reading
Diana Richerdson
Manager - Information Technology
Senior Manager - Agile Development and Delivery
Amdocs
ADAPTcrm1 year of experience

A robust, fully featured CRM solution

Rating: 8 out of 10
January 9, 2019
IncentivizedVetted ReviewVerified User
ADAPTcrm was used as across an entire organization of about thirty employees. The product provides a number of powerful features that can be both highly useful and sometimes f...
Continue reading
Bruce Emmerling
Professional - Professional Services
Digital Media Specialist
Digital Media Specialist
ADAPTcrm1 year of experience
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Pricing

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ADAPTcrm

ADAPTcrm

N/A
Unavailable

What is ADAPTcrm?

ADAPTcrm is an integrated customer relationship management (CRM) designed specifically for mid-sized manufacturers and distributors.

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Would you like us to let the vendor know that you want pricing?

Alternatives Pricing

Vtiger

Vtiger

$28
per month per user
What is Vtiger?

Vtiger is a customer relationship management (CRM) solution with sales and marketing automation, project management, and inventory management capabilities.

monday CRM

monday CRM

$45
per month 3 seats (minimum)
What is monday CRM?

monday CRM provides control over the entire sales funnel and helps users close deals faster by automating manual work and streamlining sales activities from A-Z.

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Product Details

What is ADAPTcrm?

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Comparisons

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Reviews From Top Reviewers

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(1-2 of 2)

A robust, fully featured CRM solution

Rating: 8 out of 10
Incentivized
January 09, 2019
BE
Bruce Emmerling
Digital Media Specialist
Digital Media Specialist (Information Services, 11-50 employees)
Vetted Review
Verified User
ADAPTcrm
1 year of experience
View profile
Use Cases and Deployment Scope
ADAPTcrm was used as across an entire organization of about thirty employees. The product provides a number of powerful features that can be both highly useful and sometimes frustrating for new users. The program provides features that can help manage employee placement and payroll. In some regards, the program was overkill for our needs.
Pros
  • It provides a nice, single package of multiple features as in all in one solution business program. It can be used to help run many operations in an organization.
  • ADAPTcrm provides a fairly robust interface that can be individually tailored to each user, making it a bit more personable.
  • The program can be linked into other systems like Outlook which can alleviate the need for manual entry of contacts.
Cons
  • The interface can be difficult to learn at first and a little overwhelming for new users.
  • The lack of customization of some features without additional support.
  • The software maker provides multiple forms of the application which can be confusing when making a purchasing decision.
Likelihood to Recommend
It really works as an all-in-one solution for multiple business needs such as human resource management, sales exploration, and payroll operations. Ultimately, it works better for a larger organization and can be an overkill for smaller organizations or non-profits. In many ways, the numerous features and operations can help alleviate the need for acquiring multiple programs and the training involved.
ADAPTcrm Feature Ratings
Sales Force Automation (9)
72.22222222222223%
7.2
Customer data management / contact management
70%
7.0
Workflow management
60%
6.0
Territory management
60%
6.0
Opportunity management
70%
7.0
Integration with email client (e.g., Outlook or Gmail)
80%
8.0
Contract management
80%
8.0
Quote & order management
70%
7.0
Interaction tracking
80%
8.0
Channel / partner relationship management
80%
8.0
Customer Service & Support (3)
73.33333333333333%
7.3
Case management
80%
8.0
Call center management
70%
7.0
Help desk management
70%
7.0
Marketing Automation (2)
80%
8.0
Lead management
80%
8.0
Email marketing
80%
8.0
CRM Project Management (3)
80%
8.0
Task management
90%
9.0
Billing and invoicing management
80%
8.0
Reporting
70%
7.0
CRM Reporting & Analytics (3)
73.33333333333333%
7.3
Forecasting
70%
7.0
Pipeline visualization
80%
8.0
Customizable reports
70%
7.0
Customization (4)
62.5%
6.3
Custom fields
60%
6.0
Custom objects
60%
6.0
Scripting environment
70%
7.0
API for custom integration
60%
6.0
Security (2)
70%
7.0
Role-based user permissions
70%
7.0
Single sign-on capability
70%
7.0
Social CRM (2)
75%
7.5
Social data
80%
8.0
Social engagement
70%
7.0
Integrations with 3rd-party Software (2)
40%
4.0
Marketing automation
80%
8.0
Compensation management
N/A
N/A
Platform (1)
N/A
N/A
Mobile access
N/A
N/A
Return on Investment
  • ADAPTcrm helps to address a number of business needs. It can help save a great deal of money and time if implemented correctly.
  • Some users needed additional training which increased staffing costs.
  • The program helped simplify operations into an integrated software solution.
Alternatives Considered
ADAPTcrm is a bit different than other programs with similar feature sets. It offers a more well-rounded set of features that can be beneficial for an organization looking for an in all-in-one solution without much customization. On the other hand, if customization or changes are needed, the costs can be increased greatly with the need for developers or support from the company. Some CRM solutions may require a great deal of programming which ADAPTcrm does not necessarily need, potentially saving a great deal of time in implementation.
Other Software Used

A perfect Solution with perfect features to Manage customer relations

Rating: 9 out of 10
May 25, 2021
DR
Diana Richerdson
Senior Manager - Agile Development and Delivery
Amdocs (Telecommunications, 10,001+ employees)
Vetted Review
Verified User
ADAPTcrm
1 year of experience
View profile
Use Cases and Deployment Scope
My company and I are using Adapt CRM to manage our customer relations and has proved as a time saver for us. It enabled us to find the variety of contacts of the sales force and above all, we can manage things easily that resulted in the growth of our organization. Integration with it is also very effectively done.
Pros
  • Its integration is very easy.
  • Enabled us to get in contact with our LinkedIn connections.
  • It is very user friendly.
  • Its customer service is proactive and are highly efficient people.
Cons
  • Its subscription charges are bit too high.
  • Sometimes it resulted in slowing down our system.
  • It sometimes shows incorrect information.
Likelihood to Recommend
We have been using Adapt for almost a year or more and it is the best CRM solution and has helped us in saving our time and also in finding various contacts from our LinkedIn connections. It enabled us to grow our network by connecting us to the market for our products. when it comes to its price its subscription rate is quite high and it gets buggy sometimes.
ADAPTcrm Feature Ratings
Sales Force Automation (9)
84.44444444444444%
8.4
Customer data management / contact management
80%
8.0
Workflow management
90%
9.0
Territory management
80%
8.0
Opportunity management
80%
8.0
Integration with email client (e.g., Outlook or Gmail)
90%
9.0
Contract management
90%
9.0
Quote & order management
90%
9.0
Interaction tracking
70%
7.0
Channel / partner relationship management
90%
9.0
Customer Service & Support (3)
90%
9.0
Case management
90%
9.0
Call center management
90%
9.0
Help desk management
90%
9.0
Marketing Automation (2)
85%
8.5
Lead management
90%
9.0
Email marketing
80%
8.0
CRM Project Management (3)
86.66666666666666%
8.7
Task management
90%
9.0
Billing and invoicing management
80%
8.0
Reporting
90%
9.0
CRM Reporting & Analytics (3)
86.66666666666666%
8.7
Forecasting
90%
9.0
Pipeline visualization
80%
8.0
Customizable reports
90%
9.0
Customization (4)
57.5%
5.8
Custom fields
80%
8.0
Custom objects
70%
7.0
Scripting environment
80%
8.0
API for custom integration
N/A
N/A
Security (2)
80%
8.0
Role-based user permissions
70%
7.0
Single sign-on capability
90%
9.0
Social CRM (2)
80%
8.0
Social data
90%
9.0
Social engagement
70%
7.0
Integrations with 3rd-party Software (2)
85%
8.5
Marketing automation
90%
9.0
Compensation management
80%
8.0
Platform (1)
80%
8.0
Mobile access
80%
8.0
Return on Investment
  • It has resulted in growth of our company.
  • It has enabled to make more connections in market.
  • It has proved as a time saver for us.
  • Its cost has a major negative impact on us.
Alternatives Considered
Adapt CRM has many positive points in comparison to our previous experience. As its integration is very efficient, it is user-friendly and its customer service has proved itself as highly efficient and professional people with maximum knowledge of the product and all these features were not so good in Zoho CRM as we have found Zoho as hard for the beginners and its Customer service was pathetic.
Other Software Used
Usability
9
Adapt CRM is the perfect tool for everyone looking for the solution to manage customer relations. It has proved itself as a time saver and we can focus on other parts of our organization too without any compromise on our customer relations. It has many features for customization. Additionally, its customer service is so good and helpful and unlike other software of this kind, we have found it quite user-friendly.
Support Rating
9
We are using Adapt to manage our customer relations in a highly professional manner. Also, we can get contacts and we have found it always improving itself and has helped us in uplifting our company. We can now readily find data of our clients and can sort a huge pile of data with much effectiveness.
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