Read Jaynee Tolle's full review
Reliability and Availability
I am on eastern standard time and it seems like most of the help desk is on pacific time. It would be nice to have help desk experts in my time zone, so that I can get quicker troubleshooting responses. The time zone issue hasn't caused a major issue yet but when you are in the middle of a task and want to keep your flow going, it's kind of a pain to wait a few hours until the staff gets in the office.