Reviews (1-12 of 12)
Many user support requests arise during initial deployment and use and often represent questions relating to best methods or how to approach their particular situation, which we gladly assist with as we provide the appropriate skills transfer training and assistance.
As clients become more knowledgeable in working with the product suite then they tend not to ask many questions.
Response times are normally very quick. In one instance, I had a crisis over a weekend. I dropped an e-mail to the Adaptive support center, fully expecting that I would not receive a response until sometime Monday morning. Much to my surprise, not only did I receive a response that same day, but also my issue was completely resolved.
On the downside, sometimes I do feel like I can receive varying direction depending on whom I talk to about a given question. That being said, the flexibility of individual instances/implementations available with this suite make it understandable that hundreds of unique scenarios can arise.
You get responses typically within 24 hours
The responses are of high quality
You can get anyone - not mapped to specific support reps.
Adaptive Insights, a Workday company Scorecard Summary
Feature Scorecard Summary
About Adaptive Insights, a Workday company
More than 3,800 organizations across 50-plus countries use Adaptive Insights. The vendor says the product is easy, powerful and fast, and enables "active planning". Recognized for the solution's ease of use, Adaptive Insights ranks #1 in customer satisfaction in independent industry surveys from leading market analysts such as Gartner, Forrester, and BPM Partners.
According to the vendor, Adaptive Insights helps mid-size & enterprise organizations’ leaders better manage their business:
- Adaptive Insights enables organizations to break free from static planning, to active planning
- Active planning is collaborative, comprehensive, and continuous
- Active planning requires a solution that’s easy, powerful, and fast
- Automated Budgeting and Forecasting to increase productivity
- Self-Service Financial Reporting allowing users to create, share and personalize reports
- Seamless Integration with Salesforce.com, NetSuite, Intacct, & MS Dynamics
Adaptive Insights, a Workday company Screenshots
Adaptive Insights, a Workday company Video
Adaptive Insights, a Workday company Integrations
Adaptive Insights, a Workday company Competitors
Adaptive Insights, a Workday company Customer Size Distribution
|Small Businesses (1-50 employees)||0%|
|Mid-Size Companies (51-500 employees)||60%|
|Enterprises (> 500 employees)||40%|
Adaptive Insights, a Workday company Support Options
|Free Version||Paid Version|
|Video Tutorials / Webinar|
Adaptive Insights, a Workday company Technical Details
|Mobile Application:||Apple iOS, Android, Windows Phone, Mobile Web|
|Supported Countries:||United States, Canada, United Kingdom, Ireland, Australia, New Zealand, and many more!|
|Supported Languages:||English, Spanish, French, Japanese, Portuguese (Brazilian), Russian, Polish, Dutch|