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Adobe Campaign

Adobe Campaign

Overview

What is Adobe Campaign?

Adobe acquired Neolane in July 2013 and later re-named the product Adobe Campaign. Adobe Campaign provides both marketing automation and marketing resource management functionality such as spend & financial management, workflow, and asset management.

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Recent Reviews
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 26 features
  • Dynamic content (92)
    9.6
    96%
  • Standard reports (91)
    8.8
    88%
  • Dashboards (91)
    8.0
    80%
  • List management (92)
    6.3
    63%

Reviewer Pros & Cons

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Pricing

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N/A
Unavailable

What is Adobe Campaign?

Adobe acquired Neolane in July 2013 and later re-named the product Adobe Campaign. Adobe Campaign provides both marketing automation and marketing resource management functionality such as spend & financial management, workflow, and asset management.

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Product Demos

Adobe Campaign & WeChat Integration Demo - Leadstec

YouTube

Adobe Campaign: Tips and tricks to nail email marketing in 2018

YouTube
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Features

Email & Online Marketing

Using software to manage lists, send emails, automate email campaigns, and track results.

8.8
Avg 7.8

Lead Management

The process of tracking and managing prospective customers from lead generation to conversion.

6.7
Avg 7.7

Campaign Management

Users can schedule campaigns and/or events with reminders, announcements, etc.

8.5
Avg 7.6

Social Media Marketing

Using social media networks to help amplify marketing endeavors.

7.9
Avg 7.5

Reporting & Analytics

Users can report on and analyze usage, performance, ROI, and/or other metrics of success.

8.5
Avg 7.5

Platform & Infrastructure

Features related to platform-wide settings and structure, such as permissions, languages, integrations, customizations, etc.

8.3
Avg 7.6
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Product Details

What is Adobe Campaign?

With Adobe Campaign rich customer data can be used to create, coordinate, and deliver dynamic campaigns — through email, mobile, and offline channels. Adobe Campaign supports central workflow management, personalized email marketing, customer data management, and managed cloud services.

Adobe Campaign Features

Email & Online Marketing Features

  • Supported: WYSIWYG email editor
  • Supported: Dynamic content
  • Supported: Ability to test dynamic content
  • Supported: Landing pages
  • Supported: A/B testing
  • Supported: Mobile optimization
  • Supported: Email deliverability reporting
  • Supported: List management
  • Supported: Triggered drip sequences

Campaign Management Features

  • Supported: Calendaring

Reporting & Analytics Features

  • Supported: Dashboards
  • Supported: Standard reports
  • Supported: Custom reports

Platform & Infrastructure Features

  • Supported: API
  • Supported: Role-based workflow & approvals
  • Supported: Customizability
  • Supported: Integration with Salesforce.com
  • Supported: Integration with Microsoft Dynamics CRM

Additional Features

  • Supported: Segmentation and Audience Targeting tools
  • Supported: Program, Activities, & Campaigns Organization
  • Supported: Cross-Channel Orchestration Workflows

Adobe Campaign Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

Adobe acquired Neolane in July 2013 and later re-named the product Adobe Campaign. Adobe Campaign provides both marketing automation and marketing resource management functionality such as spend & financial management, workflow, and asset management.

Oracle Marketing, HCL Unica, and LeadLife are common alternatives for Adobe Campaign.

Reviewers rate Triggered drip sequences highest, with a score of 9.7.

The most common users of Adobe Campaign are from Enterprises (1,001+ employees).
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Comparisons

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Reviews and Ratings

(383)

Attribute Ratings

Reviews

(1-25 of 42)
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Score 5 out of 10
Vetted Review
Verified User
I did not need to contact support for this product.
Adobe do have a great community forum where you can find answers to the questions you have. This community is very close to the same resolutions that we find in the form support tickets from the Adobe helpdesk. Thank you.
Nicoline Tordrup Lage | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
I never contacted Adobe Campaign Support, but looking for answers to frequently asked questions I tried to Google. I was looking for a community like Salesforce, but I have been unable to find a community for this specific product.
Sumesh Gansar | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
The overall support of Adobe campaign is very good. The support team is very much patient and knowledgeable and also answers all my queries very promptly. One area of improvement could be on the automatic responses and the help desk content which can be refreshed regularly. The SLA is also pretty quick.
Daniel Horton | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
It is easy to use, it has great features that allow for large-scale personalisation of user journeys and the reporting on the platform is easy to understand, present and make decisions off. Our staff were easily able to adapt to its changes and used the online training modules to further increase their knowledge of the platform
Mario Benetto | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
I'm not completely happy with Adobe's support, but hey, when it works, it works especially well, although I would have complaints about the availability of operators and others. Despite this, all the inconveniences caused during the installation and use process were resolved by the support, something that is totally appreciated.
Marta Budzan | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Great company with solid vision and background to support it. The company uses Adobe all the time because it is the best on the market at what it does. The performance is outstanding on every level. It never fails to impress the end-user.
William Jones | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
The support team of Adobe Campaign is always very effective. We get responses on time when we have inquiries. They have been very supportive in giving our marketing teams updates on new trends and techniques of working with this platform effectively. Learning programs are well updated and given to our team members effectively.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Overall, the support has been fine. They have large teams so the pre-sales, sales, and post-sales support will be all different people. That can sometimes be a problem as you might not be able to have the same rapport with everyone. But yeah, apart from that, we didn't face any issues.
Score 9 out of 10
Vetted Review
Verified User
Although there is a lot of material available on the internet to answer questions, I still feel a lack of commitment and delay in the responses of the support, but as a whole, it leaves nothing to be desired. I believe that, in the great majority, companies sin in the desired support, but we cannot generalize. But this one, in particular, has a wide range of specialists and well-qualified management, but I believe that it is not so bad.
Score 7 out of 10
Vetted Review
Verified User
Incentivized
Yes, you can interact with Adobe, also it depends a lot in your level of partnership with them in which kind of support you can expect. But in general the platform have a huge userbase which makes the life easier, but unfortunately when you have for instance to prepare for a certification there is no real preparation except yours, yes, you could follow their courses, but they are too much time consuming and the concept of hours listening to someone explaining you step by step what to do it’s a little outdated.
May 25, 2021

Adobe Campaign

Score 10 out of 10
Vetted Review
Verified User
Incentivized
Support is excellent throughout the product lifecycle. We get regular updates and any issue can be addressed via sending mail or calling a toll-free customer support number which is available 24*7 days. While implementing the team was very helpful. They taught us how to operate the software and maintain it.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Support is heavily dependent on the contract you have with Adobe. At the most basic level, Adobe provides online learning and tutorials that any organization is able to use. These self-service modules are very helpful, and can help answer more 'platform 101' type questions. On the other end of the spectrum is Adobe managed services, which is essentially more dedicated and deeper support.
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