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Adobe Campaign

Adobe Campaign

Overview

What is Adobe Campaign?

Adobe acquired Neolane in July 2013 and later re-named the product Adobe Campaign. Adobe Campaign provides both marketing automation and marketing resource management functionality such as spend & financial management, workflow, and asset management.

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Recent Reviews
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 26 features
  • Dynamic content (92)
    9.6
    96%
  • Standard reports (91)
    8.8
    88%
  • Dashboards (91)
    8.0
    80%
  • List management (92)
    6.3
    63%

Reviewer Pros & Cons

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Pricing

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What is Adobe Campaign?

Adobe acquired Neolane in July 2013 and later re-named the product Adobe Campaign. Adobe Campaign provides both marketing automation and marketing resource management functionality such as spend & financial management, workflow, and asset management.

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Product Demos

Adobe Campaign & WeChat Integration Demo - Leadstec

YouTube

Adobe Campaign: Tips and tricks to nail email marketing in 2018

YouTube
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Features

Email & Online Marketing

Using software to manage lists, send emails, automate email campaigns, and track results.

8.8
Avg 7.8

Lead Management

The process of tracking and managing prospective customers from lead generation to conversion.

6.7
Avg 7.7

Campaign Management

Users can schedule campaigns and/or events with reminders, announcements, etc.

8.5
Avg 7.6

Social Media Marketing

Using social media networks to help amplify marketing endeavors.

7.9
Avg 7.5

Reporting & Analytics

Users can report on and analyze usage, performance, ROI, and/or other metrics of success.

8.5
Avg 7.5

Platform & Infrastructure

Features related to platform-wide settings and structure, such as permissions, languages, integrations, customizations, etc.

8.3
Avg 7.6
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Product Details

What is Adobe Campaign?

With Adobe Campaign rich customer data can be used to create, coordinate, and deliver dynamic campaigns — through email, mobile, and offline channels. Adobe Campaign supports central workflow management, personalized email marketing, customer data management, and managed cloud services.

Adobe Campaign Features

Email & Online Marketing Features

  • Supported: WYSIWYG email editor
  • Supported: Dynamic content
  • Supported: Ability to test dynamic content
  • Supported: Landing pages
  • Supported: A/B testing
  • Supported: Mobile optimization
  • Supported: Email deliverability reporting
  • Supported: List management
  • Supported: Triggered drip sequences

Campaign Management Features

  • Supported: Calendaring

Reporting & Analytics Features

  • Supported: Dashboards
  • Supported: Standard reports
  • Supported: Custom reports

Platform & Infrastructure Features

  • Supported: API
  • Supported: Role-based workflow & approvals
  • Supported: Customizability
  • Supported: Integration with Salesforce.com
  • Supported: Integration with Microsoft Dynamics CRM

Additional Features

  • Supported: Segmentation and Audience Targeting tools
  • Supported: Program, Activities, & Campaigns Organization
  • Supported: Cross-Channel Orchestration Workflows

Adobe Campaign Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

Adobe acquired Neolane in July 2013 and later re-named the product Adobe Campaign. Adobe Campaign provides both marketing automation and marketing resource management functionality such as spend & financial management, workflow, and asset management.

Oracle Marketing, HCL Unica, and LeadLife are common alternatives for Adobe Campaign.

Reviewers rate Triggered drip sequences highest, with a score of 9.7.

The most common users of Adobe Campaign are from Enterprises (1,001+ employees).
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Comparisons

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Reviews and Ratings

(385)

Attribute Ratings

Reviews

(1-25 of 44)
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Score 8 out of 10
Vetted Review
Verified User
It is a very effective operational reporting tool that helps the user to easily track various campaign impacts, it is also the most productive marketing system across multiple channels. It allows an easy and fluid communication capacity. It also allows you to customize campaigns and keep track of the emails sent. The software is also very efficient and the operation is effective and precise. You can get the premium service at an affordable and comparatively better price, which you will rarely find on other similar platforms.
  • Enhances the decision making
  • Reduce TimetoMarket
  • create operational efficiencies
  • Can give better customer service
  • Adobe reader should have better customization
  • Response time for service requests can be better
I love that there are ready-made templates, and we can reach our target audience efficiently and effectively. I like that it allows us to use batch features without accessing the premium service. I like that we can be able to target the audience based on their personal interests, and make them stand out from the competition. I love that the analytics are also extremely useful for monitoring the success of campaigns.May have issues with bugs or be slow You should get more readable feedback options to make it much easier for people to communicate with you. The software is outstanding but lacks proper customer service as if the user faces any issues the response time of the service team is very slow which can leave the user furious as the software is used for campaigns of digital marketing.
Sumesh Gansar | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Adobe Campaign has been very helpful for us. We primarily use Adobe Campaign to run various email based campaigns to our client base. Also, various different marketing campaigns like offer campaigns, release notes etc are sent through Abode Campaign. Also, one good thing about Adobe campaigns is that we can easily integrate with many thrid party applications which allows us better insights.
  • The quality of defaut templates that are available are very good
  • Customer data management is very simple and intuitive
  • The reports and analytics are detailed. The dashboard too is visually appealing
  • Adobe could bring in facilities to do region wise campaigns
  • The helpdesk or knowledge base could be refreshed and updated more
  • Campaigns through offline channels like transactional messages are not that efficient
Adobe Campaign has been of great use to us. We can very easily send campaigns, email based or text based to a large set of users at once. Also, the centralized approach to creating campaigns is very time saving and helpful. Importing of contacts is pretty quick and preparing messages to delivery is also smooth. Additionally, it is very easy to collaborate on Adobe Campaigns
Score 9 out of 10
Vetted Review
Verified User
Actually I use Adobe Campaign for as a marketing solutions for my friend's startup company he wants to make an add campaign so I help him and I want to try something different than Google Ad campaign so I searched and found Adobe Campaign it has drag and drop user interface which make it more user friendly initially I use it for creating surveys design ads and managing and creating various offers.
  • Design ads
  • Drag and drop interface
  • Email managing
  • Offers management
  • Customer transition and management
  • Cloud
  • Survey
  • Workflow
  • Free version not available only paid version is available
  • Slow uploading while working with HD pictures
It's drag and drop menu make it user friendly, ultimately it is a simple but powerful tool for design and creating web campaign and digital marketing. It helps to manage emails and SMS, only con I face that slow uploading of hd images otherwise it is good software for digital marketing.
Cesar Kuria | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
With Adobe Campaign, it's possible to personalize and deliver email marketing campaigns across multiple channels. This tool offers advanced customers segmentation capabilities. It's simple to send messages to the right target audience with this tool.
  • Ease to create, manage and deliver dynamic marketing campaigns.
  • Audience segmentation.
  • Marketing automation.
  • Great customer support services.
  • Ease of customers engagement and communication.
  • I absolutely lack nothing in particular to dislike as this tool suits best our need for email marketing automation.
With Adobe Campaign, it's possible to create and manage marketing campaigns. This tool ensures ease of customers interaction. It's simple to automate marketing activities with Adobe Campaign hence any organization should consider having this tool.
Score 10 out of 10
Vetted Review
Verified User
Adobe Campaign is used by several marketing teams for successful execution of marketing campaign. Several products from Adobe family like Adobe Experience Manager, Adobe Target, Adobe Audience and Adobe Analytics are combined with Adobe Campaign for great experience during maintaining customers data and marketing communications. All these products through Adobe campaign enable outstanding experience in customer journey execution, customer acquisition and maintaining current customer base.
  • High level of personalization
  • Flexibility for custom integrations
  • Scalability
  • Modern graphic user interface
Adobe Campaign Classic is really powerful campaign tool with excellent scalability and flexibility. However, it could be hard for beginners to explore and use all features.
Score 6 out of 10
Vetted Review
Verified User
Incentivized
Adobe Campaign is used across various departments in our company, but it is heavily used by our strategic partnership, marketing solutions, and digital content team. Our company uses Adobe Campaign to help create marketing tools for our clients. We also use it for automation of marketing campaigns and increasing customer loyalty.
  • Overall, the program has great features and is very flexible and easy to manage.
  • Excellent advanced email delivery that also easily integrates well with social and mobile. Also easily allows you to create custom emails for customers.
  • There are multiple ways to achieve the same results - so if one tool doesn't work, you aren't stuck and have other options of getting the same end result.
  • I wish it was more straightforward, I have trouble syncing it with my google drive and my Adobe Cloud.
  • I wish there was a better tutorial that really elaborates on all the unique tools so that users don't miss out on any major features - it's also hard to teach someone else the program, so this would be useful for new employees.
  • I wish they would bring back the one-time fee they used to over vs. the monthly subscription - especially when you need it outside of work or it's not available at your job.
I work as direct support to our marketing solutions, assisting team members in various projects to help build media plans and packages to present to various clients. I work a lot with our research team to gather information and statistics for these projects. Adobe Campaign is great in helping us with implementing our workflow by collecting the information, categorizing it in appropriate fields, and helping me find the best solution to present it in the best way to both my team and clients.
Score 9 out of 10
Vetted Review
Verified User
Adobe Campaign is a very powerful tool to leverage the company's internal and external campaigns. Makes it much easier to edit content and manage shipping on a large scale. Personalization and centralization of marketing according to demand. Easy accessibility and high availability are also important points. Very dynamic and interactive application with well-qualified support.
  • Impressive data analytics
  • Ease of use and customization
  • Centralized flow management
  • It has an interactivity that helps a lot
  • Limited number of designs
  • A little deficient integration with other applications
  • As we depend on users for certain assessments, it is sometimes difficult to reach a conclusion
To give a boost to the internal and external marketing of companies it works very well. It helps a lot in the relationship with people and customers. It allows you to reach a large number of destinations very easily. Generates reports that maximize decision-making power over respective campaigns and products. The flows are better organized when using this resource.
Score 7 out of 10
Vetted Review
Verified User
Incentivized
Adobe Campaign is a perfect solution to manage all the parts in a project which relate with the interaction with potential customers and already clients. I used the platform a lot in the past year and the ease to use makes it perfect for a vast audience and needs. The fact that it gives you the possibility of so many tools integrated in one, well organised platform, it’s ideal.
  • Newsletter.
  • Distribution.
  • Mass marketing.
  • Simplification of workflows creation.
  • Remove some redundant functions.
  • Simplification of newsletter pages creation.
It would be perfect to organise a mass market campaign, but totally wrong for managing single interactions with the customers. Still, one of the good thing is the possibility to customise the platform to your needs, even if in the last versions became basically not possible (for what I know).
Score 4 out of 10
Vetted Review
Verified User
Incentivized
I am a coder on the Infrastructure team and we are integrating ACC for the first time and we find the support team to be very helpful. The Client Console has infinite functionality and with that comes a bit of a learning curve but there is training and documentation provided from Adobe that can assist with any questions you may have.
  • Online forums with answered questions for the community
  • Client relationships and assistance
  • Email tracking
  • Online documentation BEFORE license purchasing
  • Speed of response to forum questions
  • Clarity in the documentation: some phrases are used interchangeably.
If you need to track user behavior, which honestly everyone should want to do in order to deliver customized responses, campaigns, and feedback, this is the right tool for you.
May 25, 2021

Adobe Campaign

Score 10 out of 10
Vetted Review
Verified User
Incentivized
Being a part of the marketing and sales department, it's a very hectic task to keep track of follow-up with my suspects and prospects. On a frequent basis I have to send customized mails, SMS and other promotional offers to various accounts. This has been simplified with the use of Adobe Campaign which is a very good tool for marketing to send emails and other promotional material to multiple users.
  • customized information to customer
  • Gathering of customer behaviour online
  • automation of email, social, offline marketing
  • UI can be more friendly by using dashboards
  • Price is very high
  • Support and updates
It is very well suited for entire lifecycle of customer starting from gaining customer behaviour to convert then into customer and after purchase communicating with them regarding future launches or any other promotional activities. It helps in providing a 360-degree view of the customer starting from the prospect phase to the customer phase. It helps in providing relevant information to customers rather than providing irrelevant ones.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
We use Adobe Campaign across the Digital Marketing team, with Paid Search, Email Marketing, SEO, and Social Media. Campaign helps the teams to communicate effectively and coordinate aspects of campaigns like ad copy, emails, and keywords to focus on. Campaign also provides features that integrate with AEM personalization, which allows us to tailor the message for the specific customer we are targeting.
  • Integrates well with AEM and third party apps
  • Excels at personalization
  • Helps coordinate all aspects of a campaign
  • The UI can at times be difficult to navigate
  • There is a strong preference (obviously) for other Adobe products. Better integration with other tools
  • Not as many research-oriented opportunities
Adobe Campaign excels in coordinating integrated marketing campaigns that utilize 3 or more channels. It can be used for singular channel campaigns, but that's not where its full abilities lie. In addition, organizations that use campaign would benefit from using other Adobe products, as it integrates best with them.
Score 7 out of 10
Vetted Review
Verified User
Incentivized
Adobe Campaign is used by the 4 business units of the Global enterprise I worked for. It is the official marketing automation tool across the business used to send out email and SMS communications to its prospects, customers and stakeholders. It is also used as the platform backend for online website forms. The business problem it solves is that when it was rolled-out, the company's direction was to unify the 4 business units into a single marketing automation platform. The goal was to have a unified view of the prospect or customer so it will be easy for us to acquire net new business leads, and convert those leads into a closed/won sale. For existing customers, the goal was more efficient cross-sell and upsell.
  • Big transactional data (eCommerce Transactions)
  • Data segmentation and aggregation
  • Third-party data enrichment
  • B2B enterprise nurture marketing with long sales cycles (6 months - 18 months)
  • Artificial intellgence
  • User Interface
Adobe Campaign is well suited for:
1.) Sending email marketing communications to big email lists (over a million records).
2.) Businesses with short sales cycle - 3 months or less. Businesses that are fast moving and transactional in nature. Examples of companies which may benefit from this platform are financial services, consumer businesses; pure eCommerce websites with direct online sales of fast moving goods and repeat buys.
3.) If you would like to activate email, SMS, direct mail campaign as well as social media like Facebook, Twitter and LinkedIn in one marketing automation platform.
4.) If you have a specialist Adobe Campaign developer/technical resource as an average/ non-technical marketing manager, [they] may struggle to maximise all its features as some programming is needed for data related activities; setting up API connections and building of templatised automated workflow journeys.

Less appropriate:
1.) Longer B2B sales cycle - if it takes more than 6-18 months for a lead to convert into a sale as its lead nurture capabilities where you build content tracks and streams are harder to setup
2.) If you'd like to track your prospect or customer behaviour through cookies on your website. It's not straightforward to setup.
3.) If you like to keep changing your email templates (as the AC email is sometimes not easily rendered on Microsoft Outlook and other email platforms)
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Adobe Campaign (ACS) is used by the "digital marketing group" to handle multiple clients to use as a marketing automation tool to handle multiple scenarios/ Use cases.
It help[s] teams to leverage customer to run transactional email and use multiple communication channels like email, SMS, etc. It also helps to run welcome email campaigns for multiple brands and to run promotional campaign[s] [...] occasionally.
  • HTML Support - Use of AEM
  • Automation - for Transactional Emails
  • Ease Integration with other adobe tools - Analytics
  • Less activities availability compare to ACC like JS activity is not available
  • HTML to text feature is not available
As a[n] Adobe tool, it is easy to integrate with other Adobe tools like AEM, Adobe Analytics, Adobe Target compare to other tools. Also, it is an effective marketing tool to manage campaigns for multiple markets for multiple brands at a time very easily and effectively.
Could be less appropriate for [the] small organization as the onboarding of [the] Adobe Campaign tool is [quite] expensive.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
[Adobe Campaign] is being used by our Marketing team to target the prospect leads that may be interested in our products. [Adobe Campaign] is a good tool for Marketing Automation where you want to have customizations and get your marketing strategies implemented.
  • Email Designer
  • API
  • Reporting
  • Administration
  • UI
If you want to start with Marketing Automation for your Organization, Adobe Campaigns is one of the best tools in place to have all your Marketing strategies implemented and integrating with other systems
October 06, 2020

Adobe Campaign Review

Score 9 out of 10
Vetted Review
Verified User
It controls marketing or advertising campaigns to identify customers and allow direct communication, so we are efficient between departments and customers worldwide.
  • Used to work, edit and track ads on channels.
  • You can use it to send private messages with your preferences and needs.
  • Helps create operational reports to track campaign impact and find solutions.
  • Customer support has to be faster.
  • Tutorial with simple language, as it becomes difficult to use without prior knowledge of the software.
  • The software has many bugs.
Adobe Campaign is recommended for merchants and is not appropriate for the areas of Logistics and Transport, at least from our perspective.
Score 7 out of 10
Vetted Review
Verified User
Incentivized
Adobe Campaign is used in our organisation to automate the email and social campaign. It is mostly used by the Salesforce team to increase the sales of the company. It helps us to grow and build trust among the customers which indirectly helps us to a profitable business throughout.
  • Strong customer focus.
  • Best service.
  • Ease to use.
  • Needs improvement on deployment technique.
  • Costly solution.
  • Integration can be made more smooth.
For a large scale company like us it is more recommended to use Adobe Campaign as it is most useful to grow our business in an exponential way. For other small industry it is not suitable as it is a bit costly solution for them and Adobe Campaign might not be suitable for them.
Score 6 out of 10
Vetted Review
Verified User
Incentivized
Adobe Campaign is used by several major departments in our organization. Our Digital department uses it frequently and it is our main email marketing tool. It addresses the needs of effectively managing thousands of users and storing master profile IDs of our users and audience. It also is useful for gathering sign ups from our website.
  • Dynamic content - allows for customizing emails
  • Powerful workflows - allows for segmentation and other complex queries
  • Managing tens of thousands of users
  • Steep learning curve
  • Duplication of user profiles has been a problem
  • The new creative design editor has some quirks
Adobe Campaign is well suited for large companies that have massive email marketing needs and need to manage tens of thousands of users, especially if they need to sync those settings with other master person IDs. It is useful for companies that need to send dynamic/personalized emails and need complex workflows for managing their email campaigns. It is less appropriate if you need a very simple and streamlined tool.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
It is used by the Marketing department (about 700 hundred people within). It was tested primarily as a cross channel marketing tool, and the department used it for 6 months as a trial run to see if it met our needs compared to the programs we have used for years.
  • The email marketing functionalities are amazing, in particular being able to send dynamic content along with AI-driven emails.
  • The segmentation feature assists with audience analytics, segmentation, and profiles specific to customers as well as data connectors.
  • The time it takes to set up the program is both a blessing and a curse. It's amazing that it can be so customized, but in the beginning set aside a lot of time for the initial set-up.
  • Occasionally when working with the same (amazing) live/realtime data, it can begin to slow down the program, as well as during the start-up of it.
Adobe Campaign is not a program for beginners, but it is well suited to launch a wide variety of multi-faceted, multi-channel, highly targeted email campaigns successfully. It also works incredibly effectively for social media and other digital marketing professionals as a social media management system. A smaller company may not find this the most suited program for them.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Adobe Campaign is used for targeting customers and managing the marketing campaigns. It is the main milestone in sales funnel management for our organization.
  • Easy to integrate.
  • Simple user-interface.
  • There aren't enough language options.
Adobe Campaign is an excellent marketing automation tool. It allows making for omni-channel, customized, and automated management campaigns.
Wallis Riaño | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
From the interface, I can access from our dashboard where we have the possibility to process the information of our contacts and can segment them according to different criteria such as lead score, demographic profile, sales stages, and behavior.
The main advantage of this is the fact of having specific data about our leads such as how many times they have visited our website or what are the email campaigns they have opened. It allows us to give them more personalized service and with that, increase the possibilities of making a sale.
  • Clear and easy to use and understand interface.
  • Adobe environment that provides response at all times.
  • We offer a multi-channel experience to our customers.
  • The cost per acquisition model is fair and profitable.
  • Coverage and new advertising spaces are increased.
  • You don't pay for clicks (CPC) or impressions (CPM).
  • It allows to attract new customers and have a high impact.
  • It is complicated for companies or brands with little margin on the sale.
  • We must monitor the spaces that are approved, as some may be of little interest to the brand.
  • In some cases, it is not possible to control ad impressions, since it depends on the affiliate and the traffic it has.
It is a perfect tool for creating elegant, personalized and adaptive emails in multiple ways, whether for creative and coding actions internally or working with partners and agencies.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We've improved email marketing with personalized and contextually relevant messages for our customers. We use the
native email capabilities in Adobe Campaign along with other marketing channels. With more complete data, we can offer better email personalization and improve automation, deliveries and email reporting.

  • It is a tool for marketing that can be integrated into all channels.
  • Data obtained online and offline combined in a data mart.
  • It works from a centralized profile with the information of a client.
  • The most precise segmentation capabilities are exploited.
  • Personalized, contextual and content-rich campaigns are created to maximize the fidelity and value of the life cycle of my clients.
  • Provides personalized, individual communications.
  • Offers that are automatically adapted to the behavior of a customer are sent.
  • Offers contextual personalized content that drives conversion.
  • Obtaining automated workflows with repositioning on all channels becomes a slow process.
  • Real-time knowledge of the results and the attribution of them are complicated to interpret.
It's great when you need to use a multi-dimensional orientation to create segments based on virtually any customer profile variable. Use these Adobe Campaign audiences in multi-channel, multi-step programs, or share them with other Adobe Experience Cloud solutions.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Adobe Campaign has enabled our business to begin a journey down the road to true cross-channel marketing. We had to graduate from single-touch email campaigns to a more sophisticated marketing approach to remain competitive, and the Adobe marketing tool has been key. Very flexible (at the cost of up-front development).
  • Intuitive and user-friendly interface
  • Customizing forms and static pages, and storing form responses
  • Best pricing on the market.
  • Performance is kinda slow, the program always seems heavy.
  • Putting packages into production requires high authorization.
It is one of the best software for triggering marketing campaigns or notifications. For those who want to be assured of reaching their targets is an excellent choice. It has tools for creating campaigns and tools for dealing with statistics, ensuring you know which campaigns were most read or most clicked.
Jyoti Yadav | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Adobe Campaign is used for the whole organization. It is mainly used for targeting customers via different communication channels, converting them to buyers, sending welcome emails, real-time offers, and multiple other functionalities.
We have a hybrid environment with multiple customer-centric functionalities.
As it's used for retail business purposes, it handles sending of offers to customers, real-time card scan requests, and fetching customer data and sending a response via a web service call.
  • Everything is in XML language. It can be easily integrated with other tools as communication between different technology occurs in XML language.
  • Survey forms and storage of responses, as well as triggering different workflows based on survey response.
  • Offer Management Module interaction in different ways, either unitary or batch. It can be integrated with transaction messages, push notifications, and email. You can configure real-time offer management services as well via a web service call.
  • It targets the right audience, and maintains email deliverability optimally based on the filters and typologies defined.
  • You can add more functionalities definitions using Advanced JS, SQL scripts. A custom function addition is possible.
  • Limitation in the number of records javascript can update/process at a time, like 10,000 records at a time.
  • The database gets stuck for hours in SQL scripts because of the large tables involved. A large amount of data is to be processed, and you don't get the idea of whether it is processing or not. Sometimes this takes more than a day.
  • You find no logs (not even in verbose logs) for SMS MO messages. It says web and SMS modules are involved. But no log is recorded in verbose mode.
  • Can personalization in delivery be done before confirming delivery? We get an error while processing delivery that some of the personalization defined is not correct, and the delivery gets errored out.
1) I find it best for communications via email, SMS, Direct Mail, and Push Notifications.
2) I find it best for Offer Management, providing various offers to customers.
3) Design of campaigns within certain Plans and programs.
4) The monitoring of Adobe Campaign is also possible via Dashboard.
5) It supports multilingual webforms. You can design a single web form to be displayed in multiple languages.
Score 5 out of 10
Vetted Review
Verified User
Incentivized
Adobe Campaign is being used mostly for email marketing and lead generation.
  • Powerful tool that supports high levels of customization
  • Sending emails
  • Complicated workflows
  • Have had a lot of support issues.
  • Not easy to use. The interface is very difficult.
  • Requires a full time front end developer to get the most out of it.
Adobe campaign can support some very complicated workflows. It does well with data processing and can integrate (with the correct amount of support) to many other data systems. End-users have a lot of difficulty with the platform. Understanding errors and why they happen is a challenge.
Martin Palermo | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Adobe Campaign has given us the best tools so that we can keep in touch with each one, personally, with our clients. It has facilitated all CRM campaigns and our marketing department has felt good when using Adobe Campaign. It is very easy to develop marketing campaigns via email since it is the main channel for the client-seller.
  • We permanently receive all software updates, so we are up to date.
  • We were able to efficiently integrate AEM integration as content creation.
  • The possibility of creating in many steps many campaigns on many platforms.
  • Sometimes the program crashes without any reason, you have to be saving every 5 minutes but the work can be lost.
  • The program sometimes becomes complex and requires, of course, technical experience.
We use it mainly as an email component; we have automated it to send all correspondence outside our departments. It drives a great incentive in all the respective email channels. Adobe Campaign is used as a cluster promoter and is extremely useful; it is an excellent tool.
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