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Adobe Campaign

Adobe Campaign

Overview

What is Adobe Campaign?

Adobe acquired Neolane in July 2013 and later re-named the product Adobe Campaign. Adobe Campaign provides both marketing automation and marketing resource management functionality such as spend & financial management, workflow, and asset management.

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Recent Reviews
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 26 features
  • Dynamic content (92)
    9.6
    96%
  • Standard reports (91)
    8.8
    88%
  • Dashboards (91)
    8.0
    80%
  • List management (92)
    6.3
    63%

Reviewer Pros & Cons

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Pricing

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Unavailable

What is Adobe Campaign?

Adobe acquired Neolane in July 2013 and later re-named the product Adobe Campaign. Adobe Campaign provides both marketing automation and marketing resource management functionality such as spend & financial management, workflow, and asset management.

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Product Demos

Adobe Campaign & WeChat Integration Demo - Leadstec

YouTube

Adobe Campaign: Tips and tricks to nail email marketing in 2018

YouTube
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Features

Email & Online Marketing

Using software to manage lists, send emails, automate email campaigns, and track results.

8.8
Avg 7.8

Lead Management

The process of tracking and managing prospective customers from lead generation to conversion.

6.7
Avg 7.7

Campaign Management

Users can schedule campaigns and/or events with reminders, announcements, etc.

8.5
Avg 7.6

Social Media Marketing

Using social media networks to help amplify marketing endeavors.

7.9
Avg 7.5

Reporting & Analytics

Users can report on and analyze usage, performance, ROI, and/or other metrics of success.

8.5
Avg 7.5

Platform & Infrastructure

Features related to platform-wide settings and structure, such as permissions, languages, integrations, customizations, etc.

8.3
Avg 7.6
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Product Details

What is Adobe Campaign?

With Adobe Campaign rich customer data can be used to create, coordinate, and deliver dynamic campaigns — through email, mobile, and offline channels. Adobe Campaign supports central workflow management, personalized email marketing, customer data management, and managed cloud services.

Adobe Campaign Features

Email & Online Marketing Features

  • Supported: WYSIWYG email editor
  • Supported: Dynamic content
  • Supported: Ability to test dynamic content
  • Supported: Landing pages
  • Supported: A/B testing
  • Supported: Mobile optimization
  • Supported: Email deliverability reporting
  • Supported: List management
  • Supported: Triggered drip sequences

Campaign Management Features

  • Supported: Calendaring

Reporting & Analytics Features

  • Supported: Dashboards
  • Supported: Standard reports
  • Supported: Custom reports

Platform & Infrastructure Features

  • Supported: API
  • Supported: Role-based workflow & approvals
  • Supported: Customizability
  • Supported: Integration with Salesforce.com
  • Supported: Integration with Microsoft Dynamics CRM

Additional Features

  • Supported: Segmentation and Audience Targeting tools
  • Supported: Program, Activities, & Campaigns Organization
  • Supported: Cross-Channel Orchestration Workflows

Adobe Campaign Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

Adobe acquired Neolane in July 2013 and later re-named the product Adobe Campaign. Adobe Campaign provides both marketing automation and marketing resource management functionality such as spend & financial management, workflow, and asset management.

Oracle Marketing, HCL Unica, and LeadLife are common alternatives for Adobe Campaign.

Reviewers rate Triggered drip sequences highest, with a score of 9.7.

The most common users of Adobe Campaign are from Enterprises (1,001+ employees).
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Comparisons

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Reviews and Ratings

(383)

Attribute Ratings

Reviews

(26-50 of 97)
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Score 4 out of 10
Vetted Review
Verified User
Incentivized
  • Online forums with answered questions for the community
  • Client relationships and assistance
  • Email tracking
  • Online documentation BEFORE license purchasing
  • Speed of response to forum questions
  • Clarity in the documentation: some phrases are used interchangeably.
May 25, 2021

Adobe Campaign

Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • customized information to customer
  • Gathering of customer behaviour online
  • automation of email, social, offline marketing
  • UI can be more friendly by using dashboards
  • Price is very high
  • Support and updates
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • Integrates well with AEM and third party apps
  • Excels at personalization
  • Helps coordinate all aspects of a campaign
  • The UI can at times be difficult to navigate
  • There is a strong preference (obviously) for other Adobe products. Better integration with other tools
  • Not as many research-oriented opportunities
Vince Vanderford | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • If we already have a list of subscribers to whom we want to send private newsletters about certain updates in our products and services, it is very easy to import them into the platform through text document formats, or directly from cloud platforms that have allowed us to save their information
  • It integrates very well with platforms oriented to the development of help desk operations, as in the case of Zendesk, where we store all the information of the customers that communicate with us to improve their user experience through technical assistance, and to have a better feedback with them.
  • Adobe Campaign allows us to create our own forms that can be added to the company's page, so that depending on the type of potential customer that is accessing them, we can show personalized information that is of interest to them as customers, and thus ensure more business.
  • Adobe Campaign does not have a high enough sales intelligence to let us know which landing page format would be the most optimal for the proper development of our mass marketing operations, which in the long run would also help with customer collection.
  • Does not directly track the number of people who enter our website, beyond sending them automated messages depending on whether they entered a certain section of the site. This problem is important, because it does not allow us to get complete tracking results in that area.
  • The platform does not do social media marketing extensively enough to let us create dynamic evaluations on the results of interactions that are obtained within social networks, which creates a huge margin of error in our analytical results messages, and so we have stopped applying social marketing.
Score 7 out of 10
Vetted Review
Verified User
Incentivized
  • Big transactional data (eCommerce Transactions)
  • Data segmentation and aggregation
  • Third-party data enrichment
  • B2B enterprise nurture marketing with long sales cycles (6 months - 18 months)
  • Artificial intellgence
  • User Interface
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • HTML Support - Use of AEM
  • Automation - for Transactional Emails
  • Ease Integration with other adobe tools - Analytics
  • Less activities availability compare to ACC like JS activity is not available
  • HTML to text feature is not available
Lisa Carter | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • What we like most about this application is that it provides us with the creation of ads to generate presence and impact on different channels at minimum cost.
  • It has a section where [it] [helps] us determine our preferences in terms of marketing by private messaging and offer a report of actions.
  • It also provides analysis with percentages to determine how many customers actually received our e-mail advertising.
  • We have had problems with the usability of their platform. When we communicate with the integrated technical support via e-mail, it takes hours to respond.
  • On the other hand, the application does not allow us to multitask, your platform becomes very slow.
  • Also, it is a bit complicated to adapt to using the application completely.
March 12, 2021

Great value for money

Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Marketing automation.
  • Secure customer and campaign data storage.
  • Ability to send private messages.
  • User Interface could be made a little more intuitive though it's easy to learn after using it for a week or so.
October 06, 2020

Adobe Campaign Review

Score 9 out of 10
Vetted Review
Verified User
  • Used to work, edit and track ads on channels.
  • You can use it to send private messages with your preferences and needs.
  • Helps create operational reports to track campaign impact and find solutions.
  • Customer support has to be faster.
  • Tutorial with simple language, as it becomes difficult to use without prior knowledge of the software.
  • The software has many bugs.
Gary Poppe | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Adobe Campaign is a completely personalized service, allowing its users to send email messages to customers with high flexibility to the situation at hand in order to boost sales.
  • This tool is perfect for analyzing each client and understanding their needs or requirements, in order to satisfy them more and create solid relationships with them.
  • The experience that this service provides to any marketing specialist when working with this software, allows it to have a wide efficiency and comfort.
  • Their campaign automation system is very good, because in a very short time you can see the increase in sales in the organizations.
  • Its availability in mobile devices is perfect so that your users can access the service at all times and have information about everything that happens in each implemented campaign.
  • The service has several templates with very good designs to design the campaigns.
  • Adobe Campaign needs to make some updates to its system and especially to its interface, as it has an old look.
  • Their support is very slow when it comes to solving problems.
Score 6 out of 10
Vetted Review
Verified User
Incentivized
  • Dynamic content - allows for customizing emails
  • Powerful workflows - allows for segmentation and other complex queries
  • Managing tens of thousands of users
  • Steep learning curve
  • Duplication of user profiles has been a problem
  • The new creative design editor has some quirks
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • The email marketing functionalities are amazing, in particular being able to send dynamic content along with AI-driven emails.
  • The segmentation feature assists with audience analytics, segmentation, and profiles specific to customers as well as data connectors.
  • The time it takes to set up the program is both a blessing and a curse. It's amazing that it can be so customized, but in the beginning set aside a lot of time for the initial set-up.
  • Occasionally when working with the same (amazing) live/realtime data, it can begin to slow down the program, as well as during the start-up of it.
Wallis Riaño | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • Clear and easy to use and understand interface.
  • Adobe environment that provides response at all times.
  • We offer a multi-channel experience to our customers.
  • The cost per acquisition model is fair and profitable.
  • Coverage and new advertising spaces are increased.
  • You don't pay for clicks (CPC) or impressions (CPM).
  • It allows to attract new customers and have a high impact.
  • It is complicated for companies or brands with little margin on the sale.
  • We must monitor the spaces that are approved, as some may be of little interest to the brand.
  • In some cases, it is not possible to control ad impressions, since it depends on the affiliate and the traffic it has.
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