Skip to main content
TrustRadius
Adobe Campaign

Adobe Campaign

Overview

What is Adobe Campaign?

Adobe acquired Neolane in July 2013 and later re-named the product Adobe Campaign. Adobe Campaign provides both marketing automation and marketing resource management functionality such as spend & financial management, workflow, and asset management.

Read more
Recent Reviews
Read all reviews

Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 26 features
  • Dynamic content (92)
    9.6
    96%
  • Standard reports (91)
    8.8
    88%
  • Dashboards (91)
    8.0
    80%
  • List management (92)
    6.3
    63%

Reviewer Pros & Cons

View all pros & cons
Return to navigation

Pricing

View all pricing
N/A
Unavailable

What is Adobe Campaign?

Adobe acquired Neolane in July 2013 and later re-named the product Adobe Campaign. Adobe Campaign provides both marketing automation and marketing resource management functionality such as spend & financial management, workflow, and asset management.

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Would you like us to let the vendor know that you want pricing?

46 people also want pricing

Alternatives Pricing

What is Salesforce Marketing Cloud?

Marketing Cloud is an AI-powered, cloud-based digital marketing platform within the Salesforce Customer 360 ecosystem. Marketers can segment their audience, deliver personalized messages, track campaign performance, engage leads and accounts, and optimize strategies based on real-time insights.

What is Constant Contact Lead Gen & CRM?

Constant Contact delivers for small businesses with tools to simplify and amplify digital marketing. Constant Contact Lead Gen & CRM is a marketing and sales platform developed to help businesses build their pipeline, nurture leads and close more deals. The tools are designed to help businesses…

Return to navigation

Product Demos

Adobe Campaign & WeChat Integration Demo - Leadstec

YouTube

Adobe Campaign: Tips and tricks to nail email marketing in 2018

YouTube
Return to navigation

Features

Email & Online Marketing

Using software to manage lists, send emails, automate email campaigns, and track results.

8.8
Avg 7.8

Lead Management

The process of tracking and managing prospective customers from lead generation to conversion.

6.7
Avg 7.7

Campaign Management

Users can schedule campaigns and/or events with reminders, announcements, etc.

8.5
Avg 7.6

Social Media Marketing

Using social media networks to help amplify marketing endeavors.

7.9
Avg 7.5

Reporting & Analytics

Users can report on and analyze usage, performance, ROI, and/or other metrics of success.

8.5
Avg 7.5

Platform & Infrastructure

Features related to platform-wide settings and structure, such as permissions, languages, integrations, customizations, etc.

8.3
Avg 7.6
Return to navigation

Product Details

What is Adobe Campaign?

With Adobe Campaign rich customer data can be used to create, coordinate, and deliver dynamic campaigns — through email, mobile, and offline channels. Adobe Campaign supports central workflow management, personalized email marketing, customer data management, and managed cloud services.

Adobe Campaign Features

Email & Online Marketing Features

  • Supported: WYSIWYG email editor
  • Supported: Dynamic content
  • Supported: Ability to test dynamic content
  • Supported: Landing pages
  • Supported: A/B testing
  • Supported: Mobile optimization
  • Supported: Email deliverability reporting
  • Supported: List management
  • Supported: Triggered drip sequences

Campaign Management Features

  • Supported: Calendaring

Reporting & Analytics Features

  • Supported: Dashboards
  • Supported: Standard reports
  • Supported: Custom reports

Platform & Infrastructure Features

  • Supported: API
  • Supported: Role-based workflow & approvals
  • Supported: Customizability
  • Supported: Integration with Salesforce.com
  • Supported: Integration with Microsoft Dynamics CRM

Additional Features

  • Supported: Segmentation and Audience Targeting tools
  • Supported: Program, Activities, & Campaigns Organization
  • Supported: Cross-Channel Orchestration Workflows

Adobe Campaign Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

Adobe acquired Neolane in July 2013 and later re-named the product Adobe Campaign. Adobe Campaign provides both marketing automation and marketing resource management functionality such as spend & financial management, workflow, and asset management.

Oracle Marketing, HCL Unica, and LeadLife are common alternatives for Adobe Campaign.

Reviewers rate Triggered drip sequences highest, with a score of 9.7.

The most common users of Adobe Campaign are from Enterprises (1,001+ employees).
Return to navigation

Comparisons

View all alternatives
Return to navigation

Reviews and Ratings

(383)

Attribute Ratings

Reviews

(51-75 of 97)
Companies can't remove reviews or game the system. Here's why
Eduin Zuloaga | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
  • We love Adobe Campaign and how we are able to track multiple CRM activities, like real-time campaigns, targeted campaigns, and handling our email marketing.
  • Automating our campaigns has increased our sales and has given us a better understanding of our clients.
  • It provides the possibility to create any type of campaign, from simple to complex.
  • To be able to use its features to the fullest, it requires experienced developers and can be difficult for new users to learn.
  • There's no easy way to roll back changes.
  • Customer Support can be somewhat suspect at times, but their implementation team was helpful.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Great for easily managing email marketing.
  • Personalize emails to make them better converting.
  • Reporting on how well campaigns are progressing.
  • Moving from another platform can be a bit complicated.
  • It can be a bit complex if you only need to send emails, as it has lots of bells and whistles.
  • There are cheaper solutions, but they aren't as good.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • It is a tool for marketing that can be integrated into all channels.
  • Data obtained online and offline combined in a data mart.
  • It works from a centralized profile with the information of a client.
  • The most precise segmentation capabilities are exploited.
  • Personalized, contextual and content-rich campaigns are created to maximize the fidelity and value of the life cycle of my clients.
  • Provides personalized, individual communications.
  • Offers that are automatically adapted to the behavior of a customer are sent.
  • Offers contextual personalized content that drives conversion.
  • Obtaining automated workflows with repositioning on all channels becomes a slow process.
  • Real-time knowledge of the results and the attribution of them are complicated to interpret.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Intuitive and user-friendly interface
  • Customizing forms and static pages, and storing form responses
  • Best pricing on the market.
  • Performance is kinda slow, the program always seems heavy.
  • Putting packages into production requires high authorization.
Jyoti Yadav | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
  • Everything is in XML language. It can be easily integrated with other tools as communication between different technology occurs in XML language.
  • Survey forms and storage of responses, as well as triggering different workflows based on survey response.
  • Offer Management Module interaction in different ways, either unitary or batch. It can be integrated with transaction messages, push notifications, and email. You can configure real-time offer management services as well via a web service call.
  • It targets the right audience, and maintains email deliverability optimally based on the filters and typologies defined.
  • You can add more functionalities definitions using Advanced JS, SQL scripts. A custom function addition is possible.
  • Limitation in the number of records javascript can update/process at a time, like 10,000 records at a time.
  • The database gets stuck for hours in SQL scripts because of the large tables involved. A large amount of data is to be processed, and you don't get the idea of whether it is processing or not. Sometimes this takes more than a day.
  • You find no logs (not even in verbose logs) for SMS MO messages. It says web and SMS modules are involved. But no log is recorded in verbose mode.
  • Can personalization in delivery be done before confirming delivery? We get an error while processing delivery that some of the personalization defined is not correct, and the delivery gets errored out.
Score 5 out of 10
Vetted Review
Verified User
Incentivized
  • Powerful tool that supports high levels of customization
  • Sending emails
  • Complicated workflows
  • Have had a lot of support issues.
  • Not easy to use. The interface is very difficult.
  • Requires a full time front end developer to get the most out of it.
Score 7 out of 10
Vetted Review
Verified User
  • Very detail orientated, can do literally everything you'd need for email and customer management
  • Modular components mean you can add anything you like if it isn't already covered in a standard module
  • Difficult to manage many modules all at once, but might be easier in a bigger corporation where many people would be managing distinct sections
  • Big software package!!
Martin Palermo | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • We permanently receive all software updates, so we are up to date.
  • We were able to efficiently integrate AEM integration as content creation.
  • The possibility of creating in many steps many campaigns on many platforms.
  • Sometimes the program crashes without any reason, you have to be saving every 5 minutes but the work can be lost.
  • The program sometimes becomes complex and requires, of course, technical experience.
Adam Farrell | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Landing pages creation tool gives the finished pages a polished, professional look.
  • Branding possibilities across all modules.
  • Fair pricing considered the feature set.
  • Direct integration with other platforms.
  • Not exactly an easy suite of products to master.
  • Adobe often renames products (confusing).
  • Slow onboarding process.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • Campaign allows you to be very granular in workflows.
  • Ability to use programming and database selection right in the workflow and message components
  • Persistent delivery landing pages is helpful and unique
  • Mac client!
  • The ability to be so granular and customizable can be a hinderance to new users
  • We've run into some minor issues with using external data, but it is really a unique issue to our specific use case
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • User friendly and clean UI in line with other experience cloud applications.
  • Email designer is cool and was a much awaited feature.
  • Out of box integration with AEM and Marketing/Analytics cloud.
  • Drag and drop campaign workflow build.
  • RDBMS at the backend.
  • More support for JavaScript and JSON, capabilities to invoke external APIs.
  • The product needs to be more robust to support heavy workloads.
  • Give more control to the developer to address caching issues when extending custom resources.
  • Ability to extend delivery logs and make reporting more robust with inbuilt dashboards.
  • Add more workflow activities.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • Integration with third-party applications.
  • Customization of the interface.
  • Data privacy.
  • Provides us with constant improvements to the Campaign.
  • Synchronization is incredibly slow with Google Drive and Adobe Cloud.
  • Crashes frequently.
  • Software could've been more user-friendly.
  • No tutorials for new users.
Score 7 out of 10
Vetted Review
Verified User
Incentivized
  • Platform allows you to orchestrate cross-channel campaigns.
  • Marketing business users can set up their own workflows.
  • User interface of AC Classic is retro, Standard is similar to fellow Adobe products in marketing cloud.
  • AC Classic requires users to be quite technical.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • Its main strength is automating marketing communications.
  • Adobe Campaign has a very intuitive interface, with several tools displayed in the right menus.
  • It provides the possibility to create any type of campaign, from simple to complex.
  • It comes with some great features, like the email delivery, that works perfectly well and even allows integration with third-party apps.
  • It requires administrator rights in order to deploy into an environment.
  • We do not want changes directly in a production environment so deployments are a bottleneck since only a few have access.
  • Performing user audits are difficult or even impossible in certain cases to determine who started/executed/made changes to a workflow.
  • There's no easy way to roll back changes.
Score 7 out of 10
Vetted Review
Verified User
  • Integrations with most used CRM systems
  • Cross-Channel Marketing that works
  • Robust and easy to use interface
  • Deep marketing knowledge for the initial setup.
  • The speed of the software, it's slow responding sometimes.
  • A complicated dashboard.
Michal Mihalick | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • Excellent analytics and reports.
  • CRM features.
  • Great campaign building tools.
  • Well designed templates.
  • The price is steep.
  • The dashboard is a little complicated with all the features of the product on a single page.
  • Slow at times, especially while starting up.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Journey Management -End-to-end complete user experience
  • Integration - Avoid siloed and disparate systems/channels, helping to integrate the journey
  • The new interface- Support for mobility.
  • Analytics - Improves decision making
  • UI could be reviewed to provide a new experience aligned to Digital and Innovation
  • Space for improvements regarding reports - invest on visualization experience, considering compelling charts and dashboards
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • It helps us predict what customers will do...then reacts accordingly.
  • AC makes it easy for us to lay out logical workflows and automation with a visual orchestration.
  • Helps us identify and predict the next steps in campaigns.
  • As great as it is once you get going ... it has a steep learning curve.
  • Althought the tools are there ... sometimes it is hard to find them ... thank God for Google.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Delivers a high degree of customer engagement and great experiences.
  • Provides a platform for designing cross-channel customer experiences
  • Adobe Campaign has powerful, user-friendly segmentation
  • Data import performance
  • The workflow management of backups
  • Allow more databases to access from Adobe Campaign
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • Campaign automation
  • Multi-touch communications
  • Tracking the customer journey
  • Very high learning curve, there can be better documentation and resources to provide training.
  • Needs the ability to create custom objects.
  • Adobe support is slow and unresponsive.
AMIT KUMAR | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • The application gives you the flexibility to integrate easily with various Adobe products as well as third-party products. For example, you can connect to AEM, Salesforce CRM, Microsoft Dynamics, etc.
  • Robust tracking capabilities.
  • Strong Workflow engine to deliver 1-1 personalisation with ease.
  • Option to setup remarking and drip campaigns with ease.
  • Old interface. Adobe Campaign is a developer friendly but lacks a modern, intuitive look.
  • Adobe customer support is not very helpful. Adobe should invest more to have knowledgeable folks at the other end.
  • Adobe should invest more to improve Adobe Campaign classic product. Adobe is doing an excellent job by offering extra features in Adobe Campaign Standard every quarter but not so much in Classic.
Imranul Mazumder | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • Workflow interface is excellent. Complex SQL queries are seamlessly executed by non-technical users.
  • Audience targeting based on business parametres. Email tracking and delivery performance measurement.
  • 3rd party integrations via external accounts.
  • Database access and extension capability.
  • End to end campaign management.
  • Steep learning curve. Meager learning materials. Very difficult for the first time users.
  • Helpful support but response time can be improved. The slack channel is present for other Adobe products but not available for adobe campaign.
  • Bugs fixes need to be done(e.g, SMS bugs prior to v7).
  • Absence of in-house inbox/email rendering to check the UI rendered for different email clients.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Good cross-channel campaigns are built on email.
  • See the whole picture of the customer's journey and how they get to you.
  • Build cross-channel campaigns that talk to your customers when and where they want.
  • Difficult to find entities in the explorer tree.
  • The workflow activities have very similar icons. It's not easy to understand the workflow at first sight.
  • The database schema is nowhere to be found. It's very difficult to undestand the database without it.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Mobile support is unparalleled and it's allowing us to innovate at a rapid pace.
  • Running multiple campaigns with variability can be difficult, but AC makes it incredibly easy to manage.
  • It has allowed us to connect more closely with our customers on a one-to-one basis which we've been unable to do before this tool.
  • There is SO much packed into the software that it can be daunting to learn. Would love a tiny bit of simplification.
  • Pricing can get pretty high, but then again, we use most of the Marketing Cloud tools for our teams.
Return to navigation