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Adobe Acrobat Sign

Adobe Acrobat Sign

Overview

What is Adobe Acrobat Sign?

Acrobat Sign is an e-signature solution that combines simple and secure e-signatures with Adobe Acrobat. With Acrobat Sign, the user can create, sign, send for signature, manage, and track documents from one Adobe platform. The user can create…

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Recent Reviews

Huge Time Saver!

8 out of 10
January 16, 2024
Incentivized
We use it for both employee and client electronic signatures. We primarily have a work from home workforce so being able to obtain …
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Save paper and Time

7 out of 10
January 12, 2024
Incentivized
We use it so we can do everything digital now. Instead of having to print out a copy, sign, and the send an email with the signed scanned …
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Adobe Sign - Edu

9 out of 10
September 18, 2023
Incentivized
We use Adobe Sign across several departments. It allows us to gather permission forms from parents, as well as distribute docs that need …
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Love Adobe Sign!

9 out of 10
September 09, 2023
Incentivized
I use it for just about everything - Adobe Acrobat makes signing and executing contracts extremely easy so that is what we use it for a …
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eSignature made easy

8 out of 10
September 07, 2023
Incentivized
Using it for e-Signing different documents both internally and externally. It makes the signature process easy to get the signature done …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Reviewer Pros & Cons

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Pricing

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Acrobat Standard DC for teams

$14.99

Cloud
per month license

Acrobat Pro DC with advanced e-sign

$16.99

Cloud
per month license

Acrobat Sign Solutions

Call 800-685-4192 for pricing

Cloud

Entry-level set up fee?

  • $34.99 license per month
    Optional
For the latest information on pricing, visithttps://www.adobe.com/sign/pricing/plan…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
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Product Details

What is Adobe Acrobat Sign?

Acrobat Sign is an e-signature solution that combines simple and secure e-signatures with Adobe Acrobat. With Acrobat Sign, the user can create, sign, send for signature, manage, and track documents from one Adobe platform. The user can create signing experiences for customers and teams by enabling them to sign documents on any device or browser – anytime, anywhere. No additional software download or accounts are needed.

As Microsoft’s e-signature solution, Acrobat Sign integrates with any preferred Microsoft apps, so that users can save time by signing and requesting signatures from Microsoft 365, Teams, and Outlook. Plus, users can access integrations with Salesforce, Workday, and other apps they use every day.

Adobe Sign also helps to minimize legal and compliance risks, and it is designed to be globally compliant and legally-binding in nearly every country in the world.

The vendor's value proposition for Acrobat Sign:

· Global Adobe brand, trusted by Fortune 500 companies and 300K+ customers around the world

· Preferred e-signature solution with Microsoft – with comprehensive integrations with Microsoft apps

· 80+ integrations with key business apps

· Full portfolio of digital solutions – Access to a range of solutions built to grow with the company's needs, no matter the size of the business

· Transparent, all-inclusive pricing – no hidden fees or extra charges

Adobe Acrobat Sign Screenshots

Screenshot of Send, sign, manage and archive documents with 100% legal e-signatures. Collecting e-signatures is as easy as swipe and tap with Adobe Sign. Sign from any device. Legally binding. Works with multiple apps. extremely cost-effective.Screenshot of Easily send e-signature requests to multiple recipients using Send in bulk feature.  Send a document to multiple people with one click, and every recipient gets their own personalized form ready to sign.Screenshot of Track and manage signatures with Adobe Acrobat Sign.  Get real-time visibility for every document out for signature, and receive notifications when documents have been signed.Screenshot of Create an online web form with Acrobat Sign.  It allows your recipients – whether they’re your employees or customers – to quickly access, complete, and sign critical documents without printing or mailing anything.  You will also get immediate access to the data and signatures.

Adobe Acrobat Sign Video

A fast way to get business done. Adobe Acrobat Sign is an e-signature solution that scales to meet the organization’s needs with integrations, APIs, and advanced authentication.

Adobe Acrobat Sign Competitors

Adobe Acrobat Sign Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android, Mobile Web
Supported CountriesAndorra, Austria, Belgium, Bermuda, Bulgaria, Canada, Cayman Islands, Cyprus, Estonia, Faroe Islands, French Guyana, French Polynesia, Gibraltar, Greece, Greenland, Guadeloupe, Guam, Hungary, United States, United Kingdom, France, Germany, Spain, Portugal, Brazil, Japan, Indonesia, Malaysia, Thailand, Vietnam, Croatia, Czech Republic, Poland, Romania, Russia, Slovenia, Turkey, Ukraine, Denmark, Finland, Hungary, Iceland, Italy, Norway, Sweden, Australia, New Zealand, Singapore, India, Hong Kong, Taiwan, Philippines, Indonesia, South Korea, Ireland, Italy, Jersey, Liechtenstein, Lithuania, Luxembourg, Malta, Martinique, Mexico, Monaco, Netherlands, New Zealand, North Mariana Island, Poland, Puerto Rico, Reunion, Romania, San Marino, Slovakia, South Africa, St. Helena, Sweden, Switzerland, US Virgin Islands, Vatican City
Supported LanguagesUS English, UK English, French, German, Spanish, Catalan, Basque, Brazilian Portuguese, Portuguese, Japanese, Chinese (Simplified), Chinese (Traditional), Korean, Indonesian, Malay, Thai, Vietnamese, Croatian, Czech, Polish, Romanian, Russian, Slovenian, Slovak, Turkish, Ukrainian, Danish, Dutch, Finnish, Hungarian, Icelandic, Italian, Norwegian, Swedish

Adobe Acrobat Sign Downloadables

Frequently Asked Questions

DocuSign, Dropbox Sign, and PandaDoc are common alternatives for Adobe Acrobat Sign.

Reviewers rate Availability and Performance and Configurability highest, with a score of 9.

The most common users of Adobe Acrobat Sign are from Mid-sized Companies (51-1,000 employees).

Adobe Acrobat Sign Customer Size Distribution

Consumers10%
Small Businesses (1-50 employees)10%
Mid-Size Companies (51-500 employees)50%
Enterprises (more than 500 employees)30%
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Comparisons

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Reviews and Ratings

(527)

Attribute Ratings

Reviews

(1-3 of 3)
Companies can't remove reviews or game the system. Here's why
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Adobe Acrobat Sign is a suite of Adobe family and it is used by individuals to sign pdf files online. We found out about this tool about 2 years ago: as during the Covid period everybody worked at home remotely there was no possibility to sign manually the document. So we introduced a new way of the approval process. Instead of printing documents and putting signatures, we learned to use Adobe to transform documents into pdf, and then with Sign, we exchange these files by email for an electronic signature
  • Electronic signature functionality
  • reviews of signatures
  • keep log / audit of signatures
  • Edit document PDF is not easy
I think that the electronic signature process should be implemented in all companies, the manual signature on the printed documents is the past. In this scenario, Adobe Sign is one of the best tools.
  • no cost for printing
  • no time anymore to knocking door and ask for a signature
  • no cost for ship document to outside offices
Adobe Sign is very simple to use and it is userfriendly for most of my colleagues. So, at the moment I don't yet call or contact the ServiceDesk for help or any type of support.
Adobe Sign is very easy to install and work on my computer. Also from tablets or Ipad, we don't meet any issues. You can easily open the pdf files, set the destinations, and send for signatures. You get immediate feedback about signatures or missing ones.
As described at the beginning, the introduction of smart work and the lockdown for Covid open us the opportunity to find a new/smart/cheaper/secure way to sign the document. All the financial documents or the contracts or purchase orders are now managed electronically and which means increased productivity and efficiency.
We are using both DocuSign and Adobe Sign. Both solutions are very valid for our scope, the replacement of manual process with electronic workflow. I think that if you must choose between DocuSign and Adobe Sign you have to look at the price (every month it changes or there is a new offer ) at your time and for additional features that your Company could be needed
I can confirm that Adobe Acrobat Sign help our organization to simplify the workflow of signature for internal document and for purchase offer. It help also to reduce cost because all documents are now digitally and no more request the print out. Other factor is reduce cost if you need ship document by ppt
At the moment Adobe Acrobat Sign is not integrated with our internal tools (for example SAP or Sales Forces) because our initial goal was an alternative way for signature of document.
Of course we will work with our IT department in order to optimize new workflow and probably we will integrate it with third tools
Adobe Acrobat Sign is very easy and user-friendly tool that help with few steps to replace old workflow of signature with new one electronic
Again, this tool help us to reduce the print out of document, help to save time for no asking manual signature to people, help to reduce cost because no stamp are more required to ship document for remote user.
Everything is now electronic for our signature workflow
10
QA&RA Department
ALL Assistants of Managers
Purchase Department
2
In our organization we have 2 IT people dedicated for Service Desk and Support to users.
Sincerely most of people that are using Adobe Acrobat Sign didn't request any support because it is very easy to use.

  • Legal Document
  • Training course
  • Offers from Vendor and PO approval
  • Signature of attendees of meetings (onsite or by remote) are now managed electronically
  • Signature of trainers/attendees of courses (onsite or by remote) are now managed electronically
  • We would like to expand this system also for our sales forces
Adobe Acrobat Sign satisfy very well our requirement and now it makes part of our internal procedures/workflow
Of course we will never came back to manual management of signature or print out document or spend money to ship document for sign
No
  • Product Reputation
  • Prior Experience with the Product
Adobe Acrobat Sign is a product of Adobe family. As Adobe is a great company and its products are very well, we trust when we looked for a tool developed by them.
Moreover, we read a lot of positive comments on its usage and installation.
If I had to do it again, I will do the same because we choose a great product
  • Implemented in-house
No
Change management was minimal
  • no issue met during setup from our IT
no complaints from IT dept or from our customers
  • No Training
the product is very easy to use.
Our customers didn't request any specific training or long support
We think that the configuration of Adobe Acrobat Sign was very easy for our initial scope.
We were looking for a tool that help us to sign digitally the document
"unfortunately" we don't have any recommendations or "best practices" to share for configuring Adobe Acrobat Sign because "Fortunately" it was very simple.
No - we have not done any customization to the interface
No - we have not done any custom code
we didn't do any customization or added any interface to other tools
We didn't purchase the premium support for Adobe Acrobat Sign because
-we had limited budget
-it is no classified as critical business tool for our company
No
fortunately I haven't yet have needed to call them for support
  • electronic signature of document
  • it is very well integrated with PDF file
  • audit and log of signatures
  • at the moment I didn't find any difficult to use it for my scope
Yes, but I don't use it
At the beginning we assigned Adobe Acrobat Sign just to Purchase Office Department because at that moment we needed a tool that supported us to avoid manual signature and was compliance with remote working.
Now we are using it also in other situation because it help us with time and we can also reduce cost
The Adobe Acrobat Sign's availability is not a problem because you can buy it in very easy way by Internet.At the moment we never meet any error or unplanned outages with it.
The Adobe Acrobat Sign's performance are excellent.
When we send electronic document by email for signature all the customers receive it regularly, nobody has any issue to open it and the signature phase was very easy. The user-friendly aspect of this product reduce or reset the call for IT support
  • no integration at the moment
no integration at the moment
  • not in scope at the moment
I cannot rate because we didn' t do any integration and there is no plan for the future
no idea at the moment
you can do anything by Internet
no customized terms
no, you can manage easily by web
No
  • we didn't do any upgrade of Adobe Sign
  • we are no planning any upgrade from Adobe Sign
No
No
Shanna Baty | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use Adobe Sign to send legal documentation to our clients via email so that we may file cases for them immediately without delay. This helps curb the slippage we would experience when sending out paper retainers. Instead of waiting for the clients to receive a paper copy, sign it, and hope they send it back; we walk them the process of signing over the phone and get the documents back immediately.
  • It auto-fills client information into legal documents.
  • Clients only sign one time and signature is applied to all pages.
  • There is an electronic trail with dates documents are sent, received, and returned.
  • The home screen could be more simplified.
  • It seems like there are too many options for how to send the documents.
  • It's easier search tool to find documents that have already been sent or received.
Adobe Sign has made it easy for our clients to understand and sign our legal retainer documents. Because the documents are sent electronically via e-mail, we are able to sit on the phone with our client and explain each page as they scroll through and sign. They are able to sign on any kind of electronic device with their finger, stylus, etc.
  • Increased client retention.
  • Less documentation lost or misplaced.
  • Detailed records of who documents were sent to.
  • Detailed records of when documents were received/signed/returned.
  • It's easy to download/forward documents.
Adobe Sign's support is easy to contact and they are quick with resolving issues.
I give Adobe Sign this rating due to its overall ease of use and managing documents. The website is set up for smooth navigation, organization of documents and workflows, and groups/teams. The features for sorting documents and managing staff with permissions to certain documents helps keep everything really organized and things can be searched by key words/tags/etc.
We file Social Security Disability Applications electronically on a daily basis. To be able to do this we have to have a signed legal document in hand. Using adobe sign we can email our clients, walk them through the documents, and receive the signed copies back in a matter of minutes. This allows us to move forward with the claim for our client without any delays that would be experienced if we had to send out paper documents. This also provides an email chain with dates and times of the correspondence sent/received.
Our company also uses DocuSign to text retainers to clients who do not have access to email. It is easy to use as well but does not seem to have the full scope of organizational features that adobe sign offers.
We have the majority of our staff working remotely from home and it has been so easy to train everyone how to utilize adobe sign. Our documents are preloaded so that agents can simply select a legal agreement from a drop down menu. They can then preview that document and prefill as much as possible before sending it to our clients to sign thus ensuring there are no errors.
We have integrated to our case management system so that you can access the documents, view signed documents, and print/scan signed documents.
It has increased the return rate for our retainer documents. We don't have to wait days for something to be received and then signed and returned. Things don't get lost in the mail. Documents don't come back damaged or missing information. It has significantly reduced our slippage rate.
As our company continues to move into a direction of cloud based operation and e-documents, e-signatures are more important to us now than ever. Having a program that's able to be integrated into other widely used software ensures that most of clients will have the capabilities needed to sign an electronic document with ease.
60
Everyone in our organization uses adobe sign. Our intake department who qualifies clients and gets retainers to be able to file applications uses it daily. Our medical records department who may need updated HIPAA forms, medical records, etc. use it daily. Our case managers who may need updated legal forms will use it daily. Our attorneys and partner attorneys that join us for hearings via teleconference use it daily.
2
We have an in-house IT team to help with any type of trouble shooting we may experience.
  • legal retainers signed by clients
  • medical records department
  • on the fly legal documents
  • we have cataloged all of our legal retainer docs in adobe sign
  • ease of access for on the go (when attorneys are in court, etc)
  • having employees sign documents for employment, insurance, taxes
  • getting permission for background/credit checks
Everyone in our company is currently using adobe sign. Due to ease of use by our employees and clients we plan to continue using it for a long time.
No
  • Price
  • Product Features
  • Product Usability
  • Product Reputation
  • Third-party Reviews
Product features were the most important factor in this decision because we wanted a product that we would be able to use in all of the facets of our business.
I wouldn't.
  • Implemented in-house
Change management was minimal
We have an in-house administrator for our CRM that worked with adobe to inegrate.
  • testing the product inside of our CRM
Implementation was quick and easy. We created in-house training materials for our agents and we have everyone successfully using the product within 24 hours.
  • no training
Not only was I able to learn the product without training, I was also able to create training materials for my team and show them how to use it as well.
Adobe sign has configured to all of our software that we need it to with no issues.
No, I was not involved in the configuration process.
No - we have not done any customization to the interface
No - we have not done any custom code
No.
No
When we integrated adobesign with our CRM they had a support specialist work through it with our administrator so everything went smoothly and worked properly after integration with no issues or errors.
  • prefilling and reviewing documents
  • preloading documents
  • managing teams
  • searching for documents or files
  • workflows
  • canceling and outstanding document
Yes, but I don't use it
Anytime I have needed to log into Adobe Sign it has been available. It is being used by all our departments (intake, case management, medical records) at all times of day/night. We share agreements and legal docs with one another with ease through adobe sign.
I have not experienced an application error or unplanned outage with adobe sign since we integrated it.
Adobe sign is very fast. Pages load in real time. When we send/receive docs to/from our clients it only takes a matter of seconds. Once a client applies their signature it can be added to any field within one second. I am very pleased with the speed of adobe sign.
  • Microsoft Outlook
  • Salesforce
  • Litify
It was very easy for our IT team to integrate the program.
  • RingDNA
I am unsure if RingDNA supports adobe sign at this time.
  • File import/export
  • API (e.g. SOAP or REST)
  • Javascript widgets
Our IT team was able to integrate easily with no ongoing issues. Once program was integrated, no troubleshooting was experienced.
N/A
No
Score 9 out of 10
Vetted Review
Verified User
  • EchoSign handles the ability to manage signatures and the overall signing process very well.
  • EchoSign handles the ability to add smart tags to all types of documents for easy generation and usage
  • EchoSign document management is both searchable and easy to use
  • Integrates well with multiple systems, including Salesforce.com
  • User management needs work; for adding users it is fine however to edit users or remove them, it is lacking. Cannot send mass emails to users or get any kind of user history such when/who created/de-activated.
While there are other vendors, such as DocuSign, and while I do have issues with the user management overall we have been happy with both the user and admin experiences.

One caveat I have is sometimes it behaves like a small company and doesn't think of the impacts on it's customers of changes it makes, but improving in this area. The other is that since Adobe purchased them, while product improvements have been improved in some aspects, they made changes that push you towards having to get a full Adobe license, which is sometimes irksome. You can still use the product fine but there are some changes that used to be noted in help but now the updated help direct towards Adobe license.

This can all be gotten around but as someone who used this tool prior to their Adobe acquisition, it is bad form.
  • We don't currently measure anything specific around use of this tool, we are awesome like that, however I do know reps and legal spend far less time getting signatures than in the past.
  • We have a tangible audit trail for each one of our documents signed using EchoSign.
They have improved this in the latter half of 2012 adding more online help which they didn't have previously. With regards to the support by a person, sometimes answers seem delayed but again this has improved in the latter half of 2012.

2013 Update:
Support has improved over the last year as has the downtime however there still is some downtime; more than there should be if they have full data center redundancy, which they should but I don't know if they do. I still don't have access to what appears to be a support portal however that is likely due to my support level.
EchoSign is extremely easy to use through the entire signature cycle, from sending to signing to administration with a very guided approach.

The only way this could be more usable is if it auto-detected the fields but you can get there for the end users by using smart tags in just one extra admin step.
DocuSign was the other tool reviewed but at the time, EchoSign was much easier to use and administer.
75
Sales team sending out sales contracts, Legal and administrators who support our executives.
1
While we have 1 person it is far from a full time job. It is a Business Analyst position but could be done by any admin role. Could also be maintained by a superuser operations role.
  • It shortens the contract/legal document signature cycle time.
  • Allows for tracking where the document is in the signature process as well as sending reminders to all parties.
  • Adds a robust audit history to each document.
  • We used it for a very signature heavy internal project approvals that had to be linked to certain signatures on the doc and be signed in any order . While not innovative, it was good to see EchosSign was up to the job and we have templates for later use.
  • I am hoping we will use for vendor contracts, employment contracts and our corporate credit card, among others.
This would be a 9 or 10 except towards the end of 2012, there were several outages, one that was significant. EchoSign has taken steps to rectify this but they really should have handled both the outage and the subsequent communication better.
We were not using another software package and were just faxing contracts back and forth
  • Product Features
  • Product Usability
EchoSign was far and away much easier to use than DocuSign at the time.
If re-doing the vendor evaluation for an esignature solution, we would conduct more in-depth comparisons and add other vendors to the mix. While I know we would have made the same choice in going with EchoSign, it would have still given use more detailed data for future reference.
  • Implemented in-house
Yes
We only used the web based version and not the Salesforce.com integration however still opted to use with just Legal team first then moved on to implement with Sales team Over time we added partner, executive assistants and marketing.
Change management was a minor issue with the implementation
We implemented with Legal team first then we rolled out to Sales and I think we did a good job with change management.
  • Using the role based signatures.
We opted not to use the Salesforce.com integration however that was our internal business decision and it was the wrong one but that was our issue, not the vendor.

Whether you implement using just the web interface or both the web interface and the Salesforce.com integration, they are both easily done.
  • Self-taught
Yes but still need training for end users especially if you have not set up smart tags and users have to drag signature blocks and other data into the legal documents.
The product for the most part is very easy to administer and maintain both in the web console and in Salesforce.com. However, there are still gaps in user management overall and file attachment management in salesforce.com.
I have now implemented EchoSign twice, once using web only with no integration with any system and the second time integrated with Salesforce.com. While the first, non-integrated implementation was much easier, the business value associated with the integration to CRM system to much more. The automated file attachment of the signed contract is just one small example of how this integration saves the sales time clicks and time.
No - we have not done any customization to the interface
No - we have not done any custom code
We have not done any customization to the UI or anything else as there as not been a need for it with the simpler and easier requirements of the first implementation and now with the second implementation using the agreement templates and built-in data mappings as part of integration setup, no additional customization has been necessary.

The one item we are considering is on the salesforce.com side.
No
They don't currently offer premium support
Yes
The bugs I have logged were classified as product enhancements, which to be fair were more product limitations. EchoSign support offered to escalate up to product management and told me to log an idea.
I was in the midst of trying to do multiple more complicated documents, I had to log multiple support cases. One of the cases I logged was asking how to setup a document with very specific and somewhat complicated requirements and how to do that in EchoSign.

While he ultimately referred me to their training module for their smart tags, which was appropriate, he did respond very quickly to my questions with detailed information, including samples, regarding how to solve my issue when he could have just sent me to training or documentation.
I would have rated this a 9 or greater had they not had had such critical outages.

They have taken steps to resolve this so I may come in and revise this.
For the most part, speed and throughput are excellent.
  • Eventually we will integrate with Salesforce.com.
Yes, this is a standard integration.
As with many pre-sale processes, the vendor is very easy to work with and responsive. In some cases, you get info regarding how the tool works and/or product features that are either exaggerated or misunderstood, even misrepresented, by the sales rep. That was not the case here. Our sales rep was very knowledgeable and all the product feature were as described.
While we had good experiences for quite a while post-sale, changes in our customer managers as well as subsequent acquisition by Adobe Systems. Things went downhill fast post-acquisition.
Lower per license rate for the contract term.
Be willing and able to walk away to get a better price.

2013 Update:
They are losing customers due to their previous outages so they are slightly more willing to work on price.
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