TrustRadius
Adobe Sign (formerly EchoSign) is an electronic signature platform and service, and part of the Adobe Document Cloud suite of document management solutions, the other being Adobe Acrobat.https://media.trustradius.com/product-logos/jG/RU/BVQ2SQWF493R.JPEGE-Sign-Saving Time and Money and Keeping OrderWe use Adobe eSign Services for policy acknowledgements. Each year we have employees acknowledge they have read the employee handbook and use Adobe eSign for this. We also use it when there is a new policy that more than 10 employees have to sign off on. The final use is for when one of our employees wants to use a auto out of our fleet for company business. We send the acknowledgment to them. They have to review and provide us with their drivers license information and birth date. Then we add a second signature which is a person from our insurance team who runs an MVR to make sure the person has an active drivers license and is able to drive a company car. Then final copy goes to HR who makes a copy for the employee file. All can be done in a matter of minutes instead of days sending forms back and forth.,Multiple signatures on one form. Providing an audit trail that stands up in court. Easy tracking of where you stand when needing multiple forms signed. Ease of form creation.,Speed of system.,9,Saved a lot of time in tracking signatures for policy acknowledgements. Ease of access for employees to sign off on form. Don't have to wait for someone to create the form for us. Can have form created and out in a matter of minutes. Only negative is the amount of time it takes to print off acknowledgments once they come in. It would be fantastic if there was a print all feature (form and audit).,SilkRoad HRMS,UltiPro, Tango Card, Oracle Siebel Enterprise Marketing Suite,1500,1,Employee Handbook Acknowledgements Spousal Affidavit forms for Health Insurance Motor Vehicle Policy Acknowledgement with additional signature from Insurance authorizing use of vehicle,The work flow of the forms for multiple signatures Management was impressed with the Mega Sign feature,At this time, we cannot think of any other ways we could use the services but would be interested in other's suggestions.,10,Yes,Price Product Features Product Usability,I don't think that we would change the process unless it would be that we looked at Adobe eSign first. It was by far the best value for the money that we found and was super easy to use. We have never regretted the decision to go with this product and it has worked really well for us.,Implemented in-house,No,Change management was minimal,Initial Training Setting up users permissions Getting company to sign off on the product,8,No,8,No,When we were first getting started with Adobe, the person that was assigned to our implementation was fantastic. He took the time to walk me through all the processes and options and was very patient with me when I called with numerous questions. When the time came to launch the product he was available with just a phone call.,Creation of Forms Megasign Feature Tracking status of forms,Printing out forms once completed - too many clicks Intitial use of multi signatures on one form (once I did a few it got easier),Yes, but I don't use it,9Lecho my Echo...sign.Echosign is currently being used by 2 departments within our organizations, soon to be the full company. It addresses the NDAs needing to be signed by every buyer on each of our clients in market (currently about 500 in market). We receive about 1200 NDAs per month, so Echosign is extremely valuable.,The integration between Echosign and our Salesforce CRM is ingenious. Our company absolutely loves being able to provide its confidentiality agreements to potential buyers and clients, knowing it will come back to the respective team member as well as attach in Salesforce. The reporting aspect is also great - we use these document reports as leader boards within the company to offer perspective and motivation for future documents. The signing process is insanely easy. You can sign from a phone, computer, iPad - basically anywhere. I'm impressed with the timeliness of delivery and ease of use.,Our company uses a custom made widget for Salesforce purposes, and we aren't able to send the completed document to more than one contact (other than a standard cc). It would be great if this is something considered moving forward. We have had a little more difficult of a time working with a multi-signature process. Transitioning the next department into our CRM system has been successful, but having the ability for multi-signing is the next big step we need to conquer. Echosign always seems to be going through maintenance or glitches in the service - I know this is something actively being worked on, but always something to be considered.,9,We are a M&A firm and need every buyer to sign a document in order to see our deals. With over 400 deals on the market, this is a LOT of documents to be signed for viewing. Echosign has had an extremely positive impact on making this system more efficient. Every deal has a respective link with its Confidentiality Agreement and is able to be sent out, signed, returned to the respective director, and attached back into our CRM. Amazing. Employee efficiency has also drastically increased. A 250 person company spread around the nation formerly relying on email, scanning, and faxes has now transitioned into a more technologically advanced (though still far from it) company relying on the signature of a link. Our leader boards also push directors to use this system. Customer Service has also been positively impacted. We have a cc of every document come to a standardized inbox for monitoring. Any time a client or buyer calls questioning why they haven't received a response, we are able to look in that inbox to verify whether something was actually signed or not. We've gained a tighter reign on quality control and it definitely shows in our customer satisfaction.,Docusign,9,40,2,Confidentiality Agreements - with over 450 deals being marketed at any point in time, it's important each Deal has it's own CA for potential buyers to sign. This has increased efficiency in our workflow by 150%. Engagement Agreements - each client has to go through a series of signatures between managers and owners before a client can engage with us and go to market. We are able to track the activity of this document to ensure it gets accurately filled out and filed. Contracts - HR and Finance have now begun using Echosign to track the signatures needed for various contracts. Although slow to enforce, the teams have slowly adapted to a more efficient system.,SoapUI widgets - we can create independent URLs for every client. Multi-facet signatures - when signing up clients we are able to process a multi-signature document smoothly.,Sales team can use to sign up new clients We can have the affiliates within our company sign new contracts via this e-signature product Interview processes could be more fluent.,No,Price Product Usability Positive Sales Experience with the Vendor,I probably wouldn't. The only problem with creating individual widgets is room-for-error, but we keep a tight grip on users involved in this process so are extremely happy with our result.,Implemented in-house,Yes,Change management was a minor issue with the implementation,Time management Knowledge of the product,9Choose Echosign and your users will thank youEchosign's greatest strength is its out of the box usability for a wide variety of users. There is also a clear depth of functionality however they do not confuse the interface with too much information or customization options. Echosign integrates well with major enterprise SAAS products such as Salesforce.com and Box.com. Being able to tie our executed agreements to the relevant records in those systems is a huge win. Echosign's usability is reflected in the fact that our People Department was immediately able to assume responsibility for getting electronic signature on key employee documents with no training and virtually no ongoing support.,"Only I Sign" functionality where you are signing an agreement that was not sent to you from within EchoSign is difficult to find. Further, it is not entirely apparent how to do self-signature on those type of documents without a bit of trial and error (or help from a co-worker). Managing of documents out for signature could be improved - the ability to modify certain aspects of an unsigned document that has been sent (without cancelling it and starting over) could use help.,Prior to Echosign at one of my previous companies, we were seeing a multi-day cycle for the signature of documents without an e-signature solution in place. After Echosign we saw agreements for large enterprise B2B projects executed in hours and with minimal friction. In my current role, our company was able to immediately transition to e-signature for all internal employee agreements which has streamlined processes tremendously and ensures accurate archiving of all previously executed documents. Using the integration of Echosign with Salesforce.com, reps and support are easily able to close deals and pull original agreements without leaving their primary systems of record.,9,9,Internal signature of employee documents and paperwork Vendor agreements and partner documents Sales agreements and contracts,,Implemented in-house,8,Online training Self-taught,8,There are always organizations that prefer a more formal method to training however one of our primary goals with Echosign was to integrate deeply and simply into people's day to day work. Accomplishing this has minimized training and so yes, I would recommend using the product right from the start... no training required.,No,7User management needs work.EchoSign handles the ability to manage signatures and the overall signing process very well. EchoSign handles the ability to add smart tags to all types of documents for easy generation and usage EchoSign document management is both searchable and easy to use Integrates well with multiple systems, including Salesforce.com,User management needs work; for adding users it is fine however to edit users or remove them, it is lacking. Cannot send mass emails to users or get any kind of user history such when/who created/de-activated.,We don't currently measure anything specific around use of this tool, we are awesome like that, however I do know reps and legal spend far less time getting signatures than in the past. We have a tangible audit trail for each one of our documents signed using EchoSign.,8,9,75,1,It shortens the contract/legal document signature cycle time. Allows for tracking where the document is in the signature process as well as sending reminders to all parties. Adds a robust audit history to each document.,We used it for a very signature heavy internal project approvals that had to be linked to certain signatures on the doc and be signed in any order . While not innovative, it was good to see EchosSign was up to the job and we have templates for later use.,I am hoping we will use for vendor contracts, employment contracts and our corporate credit card, among others.,,Docusign,Product Features Product Usability,If re-doing the vendor evaluation for an esignature solution, we would conduct more in-depth comparisons and add other vendors to the mix. While I know we would have made the same choice in going with EchoSign, it would have still given use more detailed data for future reference.,Implemented in-house,Yes,Change management was a minor issue with the implementation,Using the role based signatures.,9,Self-taught,Yes but still need training for end users especially if you have not set up smart tags and users have to drag signature blocks and other data into the legal documents.,7,I have now implemented EchoSign twice, once using web only with no integration with any system and the second time integrated with Salesforce.com. While the first, non-integrated implementation was much easier, the business value associated with the integration to CRM system to much more. The automated file attachment of the signed contract is just one small example of how this integration saves the sales time clicks and time.,No - we have not done any customization to the interface,No - we have not done any custom code,We have not done any customization to the UI or anything else as there as not been a need for it with the simpler and easier requirements of the first implementation and now with the second implementation using the agreement templates and built-in data mappings as part of integration setup, no additional customization has been necessary. The one item we are considering is on the salesforce.com side.,No,8,Yes,I was in the midst of trying to do multiple more complicated documents, I had to log multiple support cases. One of the cases I logged was asking how to setup a document with very specific and somewhat complicated requirements and how to do that in EchoSign. While he ultimately referred me to their training module for their smart tags, which was appropriate, he did respond very quickly to my questions with detailed information, including samples, regarding how to solve my issue when he could have just sent me to training or documentation.,9,8,8,9,Eventually we will integrate with Salesforce.com.,9,7,Lower per license rate for the contract term.,Be willing and able to walk away to get a better price. 2013 Update: They are losing customers due to their previous outages so they are slightly more willing to work on price.Simple to use. Integrated with Salesforce and Big Machines.Very easy to use. It has a simplistic interface which means the learn time is straightforward. Easy for a user to set-up and for the signer to sign. Takes most any document type. Integration was straightforward. We have integrated with Salesforce.com and BigMachines.,They set some maintenance timeframes at the end of the month. However, when I’ve complained, they have adjusted. Have had a couple of outages – not major, but noticeable. It is not easy to tell when you are in the preview screen if you’ve made a mistake. The software has the ability to place fields on the document. If you drag a field to edge, it disappears, and you think it’s gone but it’s not really gone, and it shows up to the client somewhere else in the document. This can be confusing to new users.,Higher quality orders are being submitted. Previously, we had a lot of problems with missing pages on contracts and clients writing on contracts, both of which could cause orders to be rejected. In general document integrity is really important. It helps assure to a sales rep that their order will be accepted. No lost revenue. It reduces the risk of a contract being rejected in a quarter. Previously, we had a 1-2% contract rejection rate and now it’s practically zero. There is a staff time benefit of not having to check documents that come through Echosign. You don’t have to count pages etc. For my staff, it probably saved her 10% of the time.,9,9,100,0,Obtaining counter signature for sales orders Internally for signing correspondence w/clients Approving timesheets and expense reports,,,Implemented in-house,,Self-taught,We didn’t need training, as it was so easy to use. We referenced training materials to train other people. I needed something more company specific to train internal users, so I created my own.,It is possible to set-up Echosign tags.,No,9,9,8,Salesforce.com BigMachines,Box,We did have a sales rep and did negotiate – we didn’t pay list price, however they weren’t willing to entertain a whole lot of negotiation. IT accepted contract terms as is as it is a low $, low risk application.Pretty effective document signature system.Getting documents signed Saving documents for reference Storing templates from common document types,We use it at the most basic level, but it does what it needs to well enough,Shorter time to document signing Faster and more efficient document management,8,8,3,0,Collecting signatures from clients Saving signed documents in the cloud,No,,Implemented in-house,8,Self-taught,Very easy to learn. The feature set is pretty obvious and intuitive. The workflow is logical.,No,7,7,9,8,Google docs - I know it has that capability but haven't had time yet. Dropbox - Again, pretty sure they have implemented hooks just haven't gotten around to it.,,Standard pricing, cancel anytime.
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Adobe Sign (formerly EchoSign)
114 Ratings
Score 8.3 out of 101
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Adobe Sign Reviews

Adobe Sign
114 Ratings
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Score 8.3 out of 101
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Lori Diggs profile photo
February 19, 2016

Adobe Sign Review: "E-Sign-Saving Time and Money and Keeping Order"

Score 9 out of 10
Vetted Review
Verified User
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Implementation

8
Make sure you set aside enough time to get properly trained on the system. We needed to act quickly on our initial use of this product and I did not have the time to go through all the proper training so it was basically go in and learn. I think it would have been much easier had I been given the time by the company to learn everything first.
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Jessie Mead profile photo
December 09, 2014

Adobe Sign Review: "Lecho my Echo...sign."

Score 9 out of 10
Vetted Review
Verified User
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Implementation

9
We did not use it in the manner that most companies do, so I am pleased with how our company handled implementation. We will be pushing the full company over into Echosign for various processes which will incorporate more of an implementation effect.
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Joshua Lipton profile photo
May 01, 2013

Adobe Sign Review: "Choose Echosign and your users will thank you"

Score 9 out of 10
Vetted Review
Verified User
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Implementation

8
It's very important to identify areas that will expose as many users as possible to your e-signature platform. Even if your goal is to automate the more common areas such as sales... take the opportunity to utilize the functionality across your entire contract and agreement spectrum... you will maximize your ROI and often identify new areas of opportunity to leverage the platform.
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November 04, 2013

Adobe Sign Review: "User management needs work."

Score 9 out of 10
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Implementation

9
We opted not to use the Salesforce.com integration however that was our internal business decision and it was the wrong one but that was our issue, not the vendor.

Whether you implement using just the web interface or both the web interface and the Salesforce.com integration, they are both easily done.
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October 19, 2012

Adobe Sign: "Simple to use. Integrated with Salesforce and Big Machines."

Score 9 out of 10
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Implementation

Our IT team implemented and the implementation was fine. The only lesson learned is that the integration with Salesforce.com is great, but if you use the product for something other than sales orders (e.g. timesheets, client correspondence etc.), you need to plan with that in mind. They have a very good web based interface for that.
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About Adobe Sign

Adobe Sign (formerly EchoSign) is an electronic signature platform and service, and part of the Adobe Document Cloud suite of document management solutions, the other being Adobe Acrobat.
Categories:  Electronic Signature

Adobe Sign Competitors

DocuSign, RightSignature, Signix MyDoX, Inkdit, OneSpan Sign (formerly eSignLive)

Adobe Sign Technical Details

Operating Systems: Unspecified
Mobile Application:No