ADP SmartCompliance - A Smart Move in the Right Direction
ADP SmartCompliance is used daily to upload and respond to tax notices. To fund the ADP Wisely Card. Review Invoices & Funding for credits …
Overview
What is ADP SmartCompliance?
ADP SmartCompliance is a tax and regulatory compliance platform for midsize or larger companies using an ERP or non-ADP platform for HR and HRMS services.
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How ADP SmartCompliance Differs From Its Competitors
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Popular Features
- Complex Tax Scenario Management (24)8.181%
- Tax Data Reporting (39)7.979%
- Tax Document Management (32)7.474%
- Compliance Administration Management (32)7.272%
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What is ADP SmartCompliance?
ADP SmartCompliance is a tax and regulatory compliance platform for midsize or larger companies using an ERP or non-ADP platform for HR and HRMS services.
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Product Details
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- Competitors
- Tech Details
- FAQs
What is ADP SmartCompliance?
ADP SmartCompliance is a comprehensive, cloud-based human capital management (HCM) compliance portfolio designed as an extension to any HR, payroll, or benefits system, such as ERPs, third party or other HCM solutions. ADP empowers employers to shift regulatory obligations to opportunities by streamlining, automation and reducing the regulatory compliance burden for organizations with a combination intelligent technology and analytics paired with expert service. ADP SmartCompliance is platform-agnostic and is best utilized as a full suite. However, employers have the option to mix and match SmartCompliance capabilities to integrate with their selected HR, payroll, and benefits systems. ADP SmartCompliance is designed to continue to grow to meet the ever-changing regulatory and compliance landscape, keeping employers ahead of demands, changes, and potential penalty scenarios.
The ADP SmartCompliance portfolio includes:
- Employment Tax: Streamlined processes to support federal, states, and local employment tax filing and remittance.
- Wage Garnishments: Processing of liens, garnishments of disbursement payments; automated notifications to courts, agencies & employees; and facilitating calls with employees, beneficiaries, custodial parents, attorneys & applicable agencies.
- Tax Credits: Identity, capture and apply federal, state and local tax credits and incentives for organizations of all sizes.
- Wage Payments: Electronic tracking and payment options designed to be flexible and to meet the demands of the modern workforce.
- Employment Verification: Provide credentialed verifiers with secure and automated access to employment, identity and income verifications.
- Health Compliance: Proactive and unlimited visibility in employer data and business practices to address employer mandates for ACA IRS and applicable state heath coverage and reporting requirements.
- Unemployment Claims: Managed unemployment claims, insurance and appeals with the assistance of ADP unemployment claims technology, analytics and dedicated professionals.
ADP SmartCompliance is platform-agnostic and able to integrate with existing HCM technology, to shift compliance and obligations to opportunities. The list of integrations shown below is just a sample of ADP SmartCompliance's integrations options.
ADP SmartCompliance Screenshots
ADP SmartCompliance Videos
Wage Garnishments: An Employer Liability
ACA: The Devil's In The Data
ADP SmartCompliance Integrations
- Enterprise eTIME, by ADP
- ADP GlobalView Payroll
- ADP Vantage HCM
- ADP Workforce Now
- Cornerstone OnDemand
- Deltek Costpoint
- KeldairHR
- iCIMS Talent Cloud
- myStaffingPro
- TalentReef
- Viewpoint Vista
- Cadient Talent
- ADP Payforce
- ADP / The Right Thing
- ADP Recruitment Management
- Avionte
- Career Builders
- Ceridian Tax Services
- Dexter + Chaney Spectrum
- EmCentrix
- EMPTrust
- Great Plains
- HR Service Inc.
- Infinium
- Infor
- JD Edwards EnterpriseOne
- Kenexa BrassRing
- Kronos
- Lawson
- NowHire
- Oracle
- PDS Vista HRMS
- PeopleSoft
- ProBusiness
- Sage
- SAP
- Snagajob
- Sum Total Solutions
- TEAM Software
- TempWorks
- Ultimate - Ultipro Enterprise
- US Verify
- Workday
- WyckWyre
ADP SmartCompliance Competitors
- OneSource Virtual
- Equifax
- Ceridian
ADP SmartCompliance Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
| Supported Countries | United States, Canada, U.S. Territories |
| Supported Languages | English |
Frequently Asked Questions
ADP SmartCompliance is a tax and regulatory compliance platform for midsize or larger companies using an ERP or non-ADP platform for HR and HRMS services.
OneSource Virtual are common alternatives for ADP SmartCompliance.
Reviewers rate Sales and Use Taxes highest, with a score of 9.5.
The most common users of ADP SmartCompliance are from Enterprises (1,001+ employees).
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(240)Attribute Ratings
Reviews
(26-50 of 134)Companies can't remove reviews or game the system. Here's why
February 16, 2023
ADP Smart and Secure Software
We use ADP SmartCompliance for tax filing services. Once our small university started adding employees in other states, the multi-state filing requirements were more than one payroll employee could handle. ADP SmartCompliance takes care of monthly, quarterly, and annual payroll reporting and filing as well as the processing and delivery of our W2 forms to all employees.
- The website is easy to use and very well organized.
- Customer service and support have been great with a dedicated specialist assigned to our university.
- I would like to see additional help beyond website links to set up registration and tax withholding in other states. This would greatly help reduce my time on that task.
- Quicker turn around on some report generation.
February 16, 2023
SmartCompliance: Your one stop shop for tax compliance
Score 10 out of 10
Vetted Review
Verified User
We use an in-house system for payroll processing and use ADP for tax filing services. SmartCompliance is used for setting up and maintaining needed tax jurisdictions, as well as issue resolution for account/filing issues that may arise, as we have the ability to load a notification into the application for ADP to research for items such as additional liabilities, credits, possible missing information from a filing. SmartCompliance has links to tools that assist with local taxes and other resources needed to ensure our taxes are remitted properly.
- Access to tools for tax related research.
- Access to historical returns.
- Ease of new Jurisdiction set-up and maintenance.
- I would like to be provided a copy of additional information provided to a jurisdiction when there is an Agency Notice resolution.
- Access to the code used on the quarterly reports. Code numbers don't do us any good if we don't know what they are in order to address accordingly.
- The amount of time for issue resolution on an agency notice, at times, can take a very long time before receiving a resolution and there is never a response when asking for an update.
December 29, 2022
It Works
Score 7 out of 10
Vetted Review
Verified User
We use them to pay all of our taxes to all the states we deal with, along with paying EFTPS. They also do all of our monthly, quarterly, and yearly reporting.
- Shows you what ADP is currently working on for your company
- You can see all of your past reports
- You can change your SUTA rates easily, when you need too
- Faster responses sometimes to their clients
- Faster responses to notices received from states, federal, etc
- Allow amendment files to be processed sooner
December 28, 2022
Smart Compliance gives me peace of mind.
Smart Compliance handles all tax filing, wage payments, full-service garnishments. This helps us to reduce our payroll team to a manageable size and frees up large amounts of administrative work. When we implemented Workday, we still needed a tax solution and wage payments solution.
- tax administration and filing.
- full service garnishments.
- Wisely pay cards.
- Wage payments.
- multi-service contact - - currently, we have separate contact reps for the different types of services. Wish we could go to one person, and then they coordinate with the different areas of service.
December 22, 2022
It is smart to use ADP to stay in compliance.
We use ADP SmartCompliance for our payroll taxes. By using SmartCompliance we don't have to use the time it takes to pay taxes and fill out paperwork. They do all of the work for us. We are using this approach because it decreases errors in pay and filing our payroll taxes. They also process our W2s and send them out to our employees.
- They provide an account manager to answer any questions or help you resolve any issues you may have.
- They resolve any issues you may have with the IRS or state tax agencies.
- They have a variety of reports that helps in balancing your taxes.
- They provide webinars and seminars to help you get familiar in using the product.
- I like that they create our W2s as well which saves on postage, paper and envelopes.
- When implementing the product, I think the training can be better.
- I think the account managers should check in with you more often even though you have no issues or you been using the product for a long time.
- More help in navigating the site not just by attending seminars but actually having one-on-one instructions.
December 01, 2022
ADP SmartCompliance products are a must have for large organizations working in multiple states.
I currently use ADP's products and have used ADP's products in past companies that I have worked for in the past 22 years. I have used ADP SmartCompliance for Taxes, Wage Payments and Wage Garnishments. It is a very user-friendly website. It has a lot of valuable information. ADP always tries to stay ahead of the new legislation that comes out often and sometimes on a daily basis. They update their software and communications to customers and offers training to gain knowledge of new products. ADP's products are a valuable asset for an organization.
- Very user friendly! Easy to navigate & find information needed.
- Stays ahead of new legislation.
- Training available for new products & software.
- When I offer feedback on website, I would like to get acknowledgement that they received it.
- I would like to see email notification for certain important notices brought back.
- Email notification needs to be used for acknowledgement of important notices.
November 28, 2022
Excellent with taxes but feel garnishments and wage payments could use some more work
Score 8 out of 10
Vetted Review
Verified User
ADP SmartCompliance is used by HR to process garnishments, employment taxes, W-2's, and wage payments. Using SmartCompliance has eliminated the majority of the manual processes that were used by payroll for employment taxes and garnishments.
- Employment taxes are exceptional on SmartCompliance
- Employment tax reports are easy to find and read.
- Items and reports are difficult to find for wage garnishments
- Items and reports are difficult to find for wage payments
November 16, 2022
ADP SmartCompliance = Trust, Ease and Confidence
The Payroll department uses SmartCompliance to manage Wisely enrollments. Also, I use it to manage my periodic and quarterly tax files, send over agency notices and see their resolutions, pull tax reports for balancing files and W-2 management. It is a critical part of our work.
- Provides insight and information regarding payroll taxes
- Provides reporting that is excellent
- Aline card enrollment and management
- Provides links to needed information
- Format of the reports when exporting is clunky and a lot of clean up is needed
September 27, 2022
Meeting and Complying with our Organizations needs.
We use ADP SmartCompliance for employment tax filings. It is wonderful that ADP works with Oracle Fusion to integrate their tax solutions and create opportunities for our business to better sync and manage our payroll taxes. I think this led our organization to using ADP SmartCompliance as a solution to processing payroll taxes.
- Reporting is very plentiful and helpful when tax agencies have notices or alerts.
- The environment is very user friendly and good at notifying you of outstanding tasks that need to be completed.
- Setting up tax jurisdictions is simple and quick. Really appreciate that aspect.
- I see some room for improvement on the ability of SmartCompliance to link to the year end site and processes.
- I'd like to see more feedback while the tax research team is investigating outstanding agency notices within the notes section of the site.
September 25, 2022
ADP SmartCompliance is the best Employer Tax Service in the market!
My company uses SmartCompliance for all of our tax filing and registration needs. It allows the Payroll Department to focus on other items than tax compliance. I can depend on ADP to keep up with all the newest tax laws and trickle down the information to their clients.
- The easy use of the website.
- The constant upgrades to make the product better.
- Provide a 1-800 number for basic questions.
- Provide a chat area.
August 02, 2022
ADP SmartCompliance - A must have!
Score 5 out of 10
Vetted Review
Verified User
We recently purchased ADP Workforce Now and added SmartCompliance to help with our remote employee workforce in multi-state jurisdictions. We needed all the help we could get with new state setup and the hope that ADP would offer online resources and some type of new state setup wizard to help with the process.
- Upload agency notices when received in the mail
- Provision a new state is very easy through SmartCompliance
- There is a resource link within SmartCompliance that gives you a lot of information about the state you are entering with new employees, agency phone numbers, and helpful hints.
- You can easily see your tax profiles and the status of each along with the quarterly reports that have been filed.
- ADP should have their SC employees better trained to give consistent answers about how to handle certain tax issues relating to the states. I seem to get a different answer multiple times.
- It's difficult to distinguish between which cases/letters goes through ADP Workforce Now Service Connect and which cases go through SmartCompliance. I have been told differently on many occasions and will find a case in both places.
- While many of the agency notices of tax rate changes, etc. are a very quick process and ADP "resolves" the case, I find other notices get lost in the shuffle when it doesn't fit exactly into the rate change bucket or the past due bill that says "Just Pay It". Some letters aren't that straightforward.
June 28, 2022
Great Partner for Tax Processing
ADP SmartCompliance was very helpful in the transition when our company was sold a few years ago. Our account manager is a great partner to help with everything from setting up a completely new company to changes in tax laws.
- Keeps up with tax law changes
- Providing reporting to confirm periodic, quarter , and year-end files
- Having a dedicated account manager to partner with for questions and issues
- Providing filings and information for inquiries from agencies
- Lower the threshold for invoicing. We sometimes have smaller files that take a while to be invoiced
February 21, 2022
Good for Smaller Businesses Without a Tax Professional Onsite
Score 8 out of 10
Vetted Review
Verified User
It helps us stay up to date with all the continuous changes happening every day. The covid pandemic threw us for a loop like every other company and ADP SmartCompliance was a great resource for us to stop on top of all of the changes. I'd recommend it to any smaller company that doesn't have an onsite tax specialist position.
- Easy to use
- Easy to view reports and status of reports
- I wish the reports would download faster. It can take a few mins for a 941 to download.
- Can't think of anything else
December 02, 2021
A Satisfied New Client
We use the reporting to track our tax payments, to assist with any payroll questions and garnishment issues. We had no issues when we filed our 3rd quarter taxes, which due to our relationship with a PEO, was the first time we filed them on our own. Anytime you switch payroll providers, there are issues with direct deposits. ADP Smart Compliance let us know in a timely manner when we had issues with an employee's account so we could correct the issue. Nothing is more important than making sure child support payments get to the necessary parties. ADP Smart Compliance allows us to respond to any inquiries from the courts or agencies to show when payments were sent.
- Review processes.
- Update tax rates.
- Search missing payroll checks/direct deposits.
- The Garnishment Process could be an easier set up. It was a little confusing.
- WOTC implementation can be moved towards the end of the payroll implementation process.
December 01, 2021
Are you in control of you tax and wage?
Score 10 out of 10
Vetted Review
Verified User
ADP Smart Compliance is where we can view tax deposits, invoices, reporting and maintain/view tax rates and frequencies. In addition, we can view rejected direct deposits This application also tracks and lists on the home page items in review or items in waiting to be resolved. The quarterly reporting also contains warning and error reporting thereby keeping in compliance.
- Lists each tax deposit.
- Users receive statements of deposit reporting.
- Users can view and maintain tax rates and deposit frequencies.
- Users maintain and control sui rates
- Adp site lists direct deposit returns timely
- Late filing process duplicated some local jurisdictions.
- When items are sent to Agency Notice they have a history of paying vs researching first.
- Amendments take too long to process.
- Recently, adp showed our mass er health had a .01 balance so the entire q3 ant was not submitted
November 30, 2021
Pro's & Con's of ADP Smart Compliance
Score 7 out of 10
Vetted Review
Verified User
Our company has 25 separate FEIN's and over 700 State & Local jurisdictions. ADP Smart Compliance assists us in paying all required payroll tax deposits and filing all required payroll tax returns. There are many reporting functions in Smart Compliance that are easy to use and keep our accounting department up to date with reconciliations.
- Reporting functionality
- Exception Reporting
- Tax Profile Setups
- Page Navigation
- Turn-Around time in resolving Agency Notices
- Amendment Filings
November 24, 2021
ADP SmartCompliance saves me time!
ADP SmartCompliance helps us with state tax filings. We are registered in about 30+ states, so it is very [time-consuming] to do that all internally. We utilize ADP SmartCompliance in processing and mailing our W2's each year. In the past[,] I have spent at least a full day just printing W2's and then more time to stuff and mail them. Thank you, ADP SmartCompliance!
- Communication of timelines and deadlines[.]
- Assisting with answering questions[.]
- Always ready to help when we have a problem[.]
- I would love it so much if ADP SmartCompliance would integrate with our payroll system[.]
November 24, 2021
ADP SmartCompliance Makes Everyone a Tax Expert!
We use ADP SmartCompliance for all of our tax filing and deposit needs. Our tax representative is very helpful and knowledgeable. She is always there to help if/when we need [it]. Uploading agency notices is a breeze and doesn't get easier than with ADP SmartCompliance. These are [handled] quickly and efficiently. I don't know what we would do without this.
- Upload Agency Notice[.]
- Setup Jurisdictions[.]
- Periodic Tax Filing[.]
- Reports
- W2 Integration
November 22, 2021
Response time from rep hasn't been great.
Score 9 out of 10
Vetted Review
Verified User
I have had no issues with ADP SmartCompliance. I'm still learning but everyone is helpful. ADP Ambassador discussion threads are helpful, too.
- Good information
- Fast website
- Timely
- Contact/rep doesn't always get back to me
- Some webinars went so fast that I didn’t get a chance to ask questions or take notes. When I mentioned this in the survey after the webinar, I was emailed and called and asked why. When I explained my responses, they wanted me to say it had been a good experience. It wasn’t.
- I wish there would be more opportunities for newbies to gain information regarding payroll/ADP
November 22, 2021
Great for submitting electronic tax payments
We use ADP SmartCompliance to electronically file our payroll taxes. We also submit agency notice letters and refund checks for ADP to verify and research.
- Easy to upload files.
- Easy to acknowledge and correct problems with local agencies not set up.
- Hard to get ADP SmartCompliance to add ER deferred social security amounts to files for amended 941 returns.
- Hard to get ADP SmartCompliance to use credits we know we have with tax agencies.
- Reports are not user friendly.
November 22, 2021
ADP SmartCompliance is a Smart Choice for Companies
Score 8 out of 10
Vetted Review
Verified User
We use ADP SmartCompliance exclusively in payroll. It helps us to address outstanding tax issues, submit notices from agencies, manage our tax profiles, view our invoices and funding, manage our ADP Wisely cards, and manage our wage payments (FSDD and ADP Check). Previously my current company was either managing tax issues manually or not at all which resulted in penalties and audits. SmartCompliance is the best way for us to manage all of our entities jurisdictions.
- Allows you to update your Jurisdiction Profiles
- Allows SUI rate updates any time
- Manage ADP Wisely pay cards which has allowed us to discontinue cutting manual payroll checks in-house for off cycle payments
- Reverse Direct Deposits or place Stop Payments quickly
- Upload tax notices as well as mark them for escalation
- Makes it really easy to add new jurisdictions
- Communication within the tax notice resolution is limited and should be better
- It would be nice to be able to update an item marked as resolved, like reopen it if it's not resolved
- It would be great to be able to pull better reporting for stale dated checks
November 11, 2021
ADP SmartCompliance…..you need them!
ADP SmartCompliance handles our garnishments. The process is very simple. We upload the garnishment to their website, and they handle it from there. Their customer service team is top-notch. They respond back quickly and are very knowledgeable. The website is very customer-friendly. If I have a question, 9 times out of 10 I can log onto the website and find the answer.
- Garnishment processing
- Customer Service
- I really can’t think of any because there are continuous process changes that are for the better.
November 11, 2021
Great tool with awesome support
Score 10 out of 10
Vetted Review
Verified User
ADP SmartCompliance is used by multiple ADP products for things like report access. Items specific to your WOTC program will be found on this portal under “Tax Credits”; WOTC integration with workday is real-time like ADP Tax Credit AdHoc Assessment, ADP Tax Credit Polling, and ADP Tax Credit Notify Hire.
- ADP_Tax_Credit_Polling
- ADP_Tax_Credit_Ad_Hoc_Assessment
- We are new and all the information is very helpful.
- No issues at this time.
- Very helpful customer service.
- Great team at integration
[ADP] SmartCompliance is the a great tool that I use daily in my role as Payroll Manager for my company. As payroll manager I need to review any ACH errors that get reported to me within [ADP] SmartCompliance. The site also makes it super easy to resolve all ACH errors so there are no delays in our team members pay. [ADP] SmartCompliance is also how we access Wisely Pay. Those team members that do not have direct deposit get paid onto pay cards aka Wisely Pay. The site makes it super easy to instantly fund team members who need manual checks without the hassle of writing a physical check and dealing with positive pay at the bank. I can fund a team members Wisely Pay card and they get the money in seconds. All of this is done within [ADP] SmartCompliance.
- Easy to navigate
- My go to site for many payroll related tasks
- Communicates errors well
- I have no issues with the site; it's great
July 11, 2021
All the right stuff at your fingertips
ADP is used in multiple departments. We used another payroll service prior to ADP.
- Payroll Tax
- Garnishment
- Wage Payments
- Unemployment
- Wage Garnishments: Would be nice if they broke down the CS garnishments (current, past due, current and past-due medical, and other fees) before uploading to Workday.
- Looking up outstanding checks: This is VERY difficult to follow. When I click on uncashed/refunded and view I get a message that says my search produced no results.