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ADP TotalSource

ADP TotalSource

Overview

What is ADP TotalSource?

ADP TotalSource is a professional employer organization (PEO) that provides strategic HR outsourcing. It includes services and technology to manage employee benefits, payroll, compliance, risk management, safety, and recruiting. Users have access to an online portal for things like…

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Recent Reviews

ADP TotalSource Review

1 out of 10
April 29, 2021
We utilize ADP for their PEO Total Source which [I feel] has been an utter nightmare since the beginning. [I personally recommend] do not …
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Don't Do It

1 out of 10
February 03, 2021
Totalsource is used across our organization for payroll, benefits, and human resource management
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You can do better.

1 out of 10
December 30, 2019
We moved over to ADP TotalSource (PEO) from ADP Run and I'll begin my review by saying we're not happy at all.
Let's start with the price: …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Reviewer Pros & Cons

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Product Details

What is ADP TotalSource?

ADP TotalSource is a professional employer organization (PEO) that provides strategic HR outsourcing. It includes services and technology to manage employee benefits, payroll, compliance, risk management, safety, and recruiting. Users have access to an online portal for things like self-service reporting, generating pay statements, and managing applicant resumes/interviews. Help from the service center and industry experts is available by phone.

ADP TotalSource Competitors

ADP TotalSource Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

TriNet are common alternatives for ADP TotalSource.

Reviewers rate Support Rating highest, with a score of 3.3.

The most common users of ADP TotalSource are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews and Ratings

(68)

Attribute Ratings

Reviews

(1-15 of 15)
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Score 1 out of 10
Vetted Review
Verified User
  • It has cost us more money from a financial aspect and then taken away my main/other job duties because I have to focus all of my time on ADP TotalSource and basically fixing errors that happen weekly/every time an employee is added or terminated (which is more than the normal company due to the nature of our business).
February 03, 2021

Don't Do It

Score 1 out of 10
Vetted Review
Verified User
  • Using ADP has cost my business a ridiculous amount of time and money, in work involved to correct their error and fines/penalties for missed deadlines. Zero ROI.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • ADP Totalsource had a negative impact on our overall return on our investment because of the poor customer service.
  • We spent a lot of money and put time and energy into the setup, we were happy with the product and willing to pay the higher payroll fees and just really unhappy with the customer service.
  • If the customer service would have been different and the fees not so high we would have stayed longterm. Again, they did not seem to be geared towards smaller businesses.
Score 5 out of 10
Vetted Review
Verified User
Incentivized
  • Due to poor account management throughout the majority of the relationship, our overall business objectives have been negatively impacted by the relationship. The PEO service is relatively "expensive" and we expected better service.
  • The simple fact that we have now had exposure to PEOs has had a positive impact. We now understand some of the struggles to expect during onboarding and the on-going relationship.
  • Auto-generation of bi-monthly payroll journal entries has been helpful in creating visibility to payroll's impact on finances (by individual/user).
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • It has helped us to keep track of various financial information for employees and this has helped our HR department.
  • We were trying to find a system that was more user-friendly and many people are able to use this pretty easily.
  • We found more cost effective methods to do absence management and goal setting because this system was too expensive and cumbersome for us.
February 16, 2018

ADP is HR done simply.

Score 7 out of 10
Vetted Review
Verified User
Incentivized
  • ADP has made onboarding a breeze, which has saved us a ton of time in the hiring process. Freeing up employees to start work as soon as possible is extremely valuable in any space.
  • ADP doesn't need direct oversight most of the time, it being a very "set it and forget it" type of platform frees up our HR department for other things.
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