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ADP Workforce Now

ADP Workforce Now

Overview

What is ADP Workforce Now?

ADP Workforce Now is a cloud-based HR platform for mid-sized businesses. It features customizable modules of various HR services that businesses can tailor to their specific needs, as well as regulatory monitoring and alerts to help businesses remain compliant.

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Recent Reviews
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 48 features
  • Direct deposit files (983)
    8.7
    87%
  • Pay calculation (995)
    8.7
    87%
  • Update personal information (968)
    8.6
    86%
  • View and generate pay and benefit information (977)
    8.3
    83%

Reviewer Pros & Cons

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Verified User
Manager in Other
Education Management Company, 5001-10,000 employees
Verified User
Consultant in Sales
Financial Services Company, 201-500 employees
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Pricing

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Essential

Contact sales team

Cloud

Enhanced

Contact sales team

Cloud

Complete

Contact sales team

Cloud

Entry-level set up fee?

  • Setup fee required

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
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Product Demos

ADP Workforce Now Demo | ADP

www.adp.com
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Features

Human Resource Management

Organizing, tracking and providing instant access to critical employee data, job profiles, transfers, promotions, and benefits information.

7.7
Avg 7.8

Payroll Management

Provides for pay calculation and benefit plan administration, in addition to managing direct deposit, salary revisions and payroll tracking.

8
Avg 8.0

Leave and Attendance Management

Streamlines communication between HR and employees and facilitates efficient management of employee leave including requisitions, approvals, balance calculation, and annual carry-forward.

7.7
Avg 8.1

Employee Self Service

Employee portal allowing employees to view and update their personal information.

8
Avg 8.1

Asset Management

Maintaining a record of assets such as laptops, pagers, cell phones, etc. issued to employees. Record typically includes asset type, number, serial number and date of issuance.

6
Avg 7.7

HR Reporting

Pre-built and custom reports, and integration with external data.

7.1
Avg 7.6

Onboarding

Employee onboarding is the process of orienting new hires to the social and performance aspects of their jobs so that they are able to function in their new roles as quickly as possible.

7.2
Avg 8.0

Performance and Goals

Goal alignment is the practice of ensuring that all employees have clearly defined goals in support of the overall corporate strategy.

7.8
Avg 8.1

Performance Management

Performance management is the process of ensuring employees meet pre-determined objectives and goals through regular check-ins and appraisals.

7.3
Avg 7.9

Succession Planning

Succession planning is the identification and development of internal employees with the potential to fill key business leadership positions in the company.

6
Avg 7.9

Recruiting / ATS

Recruiting or Applicant Tracking Software is software used to manage the recruitment process electronically by handling job postings, applicant status, resume management, etc.

6.8
Avg 7.7
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Product Details

What is ADP Workforce Now?

ADP Workforce Now is presented as an all-in-one, adaptable, cloud-based HR . Built on a single database, ADP Workforce Now features Human Resource Management, Payroll, Benefits, Talent Management, Time & Labor Management, Learning and Analytics, and Return to Office capabilities.

ADP Workforce Now equips users with the tools not just to track HR information, but to help manage a workforce and make data-driven decisions. And, the user can add the functionality as needed with tools and capabilities designed specifically to provide an engaging experience for business leaders, managers, and workers.

•All-in-one: A configurable HR platform to manage all people management functions — payroll, HR, time, talent, and benefits — within a single database.

•Confident Compliance: Security features to keep data safe, while deep compliance expertise and solutions help protect a business.

•Ease of use: Features at the user's fingertips, making it easy to work in ways that fit the user's needs while also providing a better experience for the workforce

•Insights in the flow of work: Supports confident decisions informed by insights from a robust workforce database .

•Integrated and connected ecosystem: Broadens people management capabilities with an HR ecosystem that integrates with leading third-party solutions. Connects with vital partners such as accountants, brokers and financial providers.

PAYROLL. Built to help operate a business and meet compliance needs. With anytime, anywhere access, process payroll and gain insights into pay and earnings trends. Improves accuracy and increase confidence by reviewing and correcting errors before running payroll. Manage and pay employees across different jurisdictions and borders. ADP Workforce Now is also engineered to help support tax & compliance obligations and scales as the user's needs grow.

HUMAN RESOURCES. Designed to transform HR management from an administrative function to a vital, strategic part of the business. With configurable workflows and online document storage, reduces the time spent with paperwork and increases the time managing and transforming employees. Automates and streamlines key needs including new hire onboarding and employee acknowledgment. Reduces employee and manager questions by equipping them with anytime, anywhere access so they can take action at their convenience.

TALENT. Recruitment, performance management, compensation, learning. Attracts top talent and enables users to advertise open positions across 25,000+ Job Sites with JobTarget. Supports a proactive approach to hiring with embedded ZipRecruiter Job Slots that help identify and match active job seekers with best fit jobs. Profile Relevancy is used to analyze which applicants best match a job descriptions. Job requisitions can be defined using industry and geographic Compensation Benchmarks. The performance review process is streamlined to better assess and develop high-performing teams. Aligns performance to corporate goals with the help of cascading and weighted goals and displays team priorities and goal progress within an organized Performance dashboard. Provides flexibility outside of the traditional annual review process with continuous and non-common date reviews. Users can develop a defined pay-for-performance compensation strategy to help retain top talent.

BENEFITS ADMINISTRATION. Benefits administration with an actionable dashboard that brings notifications and tasks to the user's attention. Benefit plans can be executed with a smooth open enrollment process, and the data collection required to be compliant with the ACA. Utilizes electronic carrier connections to ensure that enrolled employees and their dependents match the organization’s records. Open Enrollment, with OE Center and its service team, help reduce administrative burden.

TIME & ATTENDANCE. TIme tracking for both employees and managers. Supports the management of labor costs, productivity and simplifies compliance with automated timekeeping, attendance tracking and scheduling. Time-saving automation, payroll integration, real-time visibility into attendance, time off, and overtime as well as real-time analytics.

ADP DATACLOUD. To support data-driven decision-making. With Payroll, Human Resources, Benefits, Time and Talent information in one system, the user can gain real, data-driven insight. ADP Benchmarks lets users see how they compare to similar companies, industries, and locations, to confidently make strategic decisions based on the industry's largest data set.

MOBILE. Equips employees and managers with anytime, anywhere access to view pay and tax information, complete benefits enrollment, clock in or out, and manage payment options. Business leaders can gain actionable workforce insights on their mobile device — when and how they need them with Executive and manager insights.

ADP MARKETPLACE. Broadens the capabilities of the HR suite with solutions ready to securely share data with ADP Workforce Now.

ADP Workforce Now Features

Human Resource Management Features

  • Supported: Employee demographic data
  • Supported: Employment history
  • Supported: Job profiles and administration
  • Supported: Workflow for transfers, promotions, pay raises, etc.
  • Supported: Benefits information
  • Supported: Organizational charting
  • Supported: Organization and location management
  • Supported: Compliance data (COBRA, OSHA, etc.)

Payroll Management Features

  • Supported: Pay calculation
  • Supported: Support for external payroll vendors
  • Supported: Off-cycle/On-Demand payment
  • Supported: Payroll history for each employee
  • Supported: Benefit plan administration
  • Supported: Direct deposit files
  • Supported: Payroll tracking and auditing
  • Supported: Salary revision and increment management
  • Supported: Reimbursement management
  • Supported: Statutory form management

Leave and Attendance Management Features

  • Supported: Approval workflow
  • Supported: Email notifications
  • Supported: Balance details
  • Supported: Travel absence management
  • Supported: Annual carry-forward and encashment

Employee Self Service Features

  • Supported: Employee login
  • Supported: View and generate pay and benefit information
  • Supported: Update personal information
  • Supported: Request time off
  • Supported: View company policy documentation
  • Supported: View company news and information
  • Supported: Employee recognition

HR Reporting Features

  • Supported: Report builder
  • Supported: Pre-built reports
  • Supported: Ability to combine HR data with external data

Integration with other HR capabilities Features

  • Supported: Additional HR capabilities (talent management, LMS, etc.) supplied by same vendor
  • Supported: Additional HR capabilities (talent management, LMS, etc.) supplied by different vendor

Performance Management Features

  • Supported: Performance plans
  • Supported: Performance improvement plans
  • Supported: Review status tracking
  • Supported: Review reminders
  • Supported: Multiple review frequency

Onboarding Features

  • Supported: New hire portal
  • Supported: Manager tracking tools

Performance and Goals Features

  • Supported: Corporate goal setting
  • Supported: Individual goal setting
  • Supported: Line-of sight-visibility
  • Supported: Performance tracking

Recruiting / ATS Features

  • Supported: Job Requisition Management
  • Supported: Company Website Posting
  • Supported: Publish to Social Media
  • Supported: Job Search Site Posting
  • Supported: Applicant Tracking
  • Supported: Notifications and Alerts

ADP Workforce Now Screenshots

Screenshot of ADP Workforce Now: a simple and complete human capital management solutionScreenshot of Benchmarking by ADP DataCloud: an application with an extensive data set ... available to ADP Workforce Now clientsScreenshot of ADP Workforce Now clients can equip their employees with the ADP Mobile self-service app

ADP Workforce Now Video

ADP Workforce Now - All-in-One HR Platform

ADP Workforce Now Integrations

ADP Workforce Now Competitors

ADP Workforce Now Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android
Supported Countriesmore than 50 countries currently supported
Supported LanguagesEnglish, Spanish, Canadian French

Frequently Asked Questions

ADP Workforce Now is a cloud-based HR platform for mid-sized businesses. It features customizable modules of various HR services that businesses can tailor to their specific needs, as well as regulatory monitoring and alerts to help businesses remain compliant.

Dayforce, UKG Pro, and Paychex Flex are common alternatives for ADP Workforce Now.

Reviewers rate Pay calculation and Direct deposit files highest, with a score of 8.7.

The most common users of ADP Workforce Now are from Mid-sized Companies (51-1,000 employees).

ADP Workforce Now Customer Size Distribution

Consumers0%
Small Businesses (1-50 employees)20%
Mid-Size Companies (51-500 employees)70%
Enterprises (more than 500 employees)10%
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Comparisons

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Reviews and Ratings

(2090)

Attribute Ratings

Reviews

(176-200 of 1089)
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October 06, 2021

Not the Best Service

GE
gehlen exum
Office Manager
tempest technologies (Telecommunications, 11-50 employees)
Score 7 out of 10
Vetted Review
Verified User
Incentivized
Use Cases and Deployment Scope
ADP Workforce Now is used for payroll and time off across the entire company.
Pros and Cons
  • Processes payroll
  • Has webinars
  • Connects other users
  • Clear communication
  • Help and support
  • Nomenclature and ease of use.
Likelihood to Recommend
It is a good tool, but the support is hit or miss. I only receive emails asking to do a survey when the experience was positive. Often I leave the call still frustrated and have to live with the mistake or call back and hope I get someone helpful.
October 06, 2021

Good HRIS: A lot to be desired ATS

Verified User
Manager in Human Resources
Pharmaceuticals Company, 1001-5000 employees
Score 6 out of 10
Vetted Review
Verified User
Incentivized
Use Cases and Deployment Scope
It is being used for our North American team. We use it half-heartedly as an ATS but the company never took the time to customize it so hasn't had true effectiveness. Use it as an HRIS tool more effectively.
Pros and Cons
  • PTO tracking
  • Employee self service.
  • Report grabber function for customized reporting.
  • Candidate input
  • Job/Requisition input
  • Job Editing
  • Job Cloning
Likelihood to Recommend
Again, I've used ADP in the past as well and it's great for the reporting functions and it's also great for employees to self-service when it comes to PTO and things of that nature. It's fine as an HRIS. But as an ATS it's rather clunky. Seems like everything takes quite a few steps and clicks and hard to find where it actually is that you would go to do certain things. It means you spend more time clicking around to find the right route.
October 06, 2021

Comprehensive Data Collector

LF
Laura Freet
Project Manager
BlueSprig (Hospital & Health Care, 1001-5000 employees)
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Use Cases and Deployment Scope
The whole organization uses it for onboarding, payroll, 401k, and benefits.
Pros and Cons
  • Onboarding
  • Employee documentation
  • Employee home page information
  • Tracking pay
  • Urgent messages should be more prominent, maybe a popup.
  • Communication on the ADP homepage to employees is tied to an email sent to employees as well.
Likelihood to Recommend
Well suited for keeping track of my PTO, benefits, and all company information. I like its usability and the ease with which I can check on the history of pay or 401k.
October 06, 2021

ADP Workforce Now is a great one stop shop for all your HR needs. Applicant tracking, benefits, performance management, onboarding - the functionality of the system is user-friendly for all access levels.

Verified User
Director in Human Resources
Real Estate Company, 201-500 employees
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Use Cases and Deployment Scope
My organization utilizes ADP Workforce Now for payroll, as well as all of our HR needs - ATS (recruitment), benefits administration, time and attendance, and performance management (probationary and annual reviews with goal setting). The entire organization uses the system, however, we have a variety of access levels for employees, supervisors, payroll, and HR.
Pros and Cons
  • One stop shop. All of our HR needs are in one location.
  • User-friendly with tutorials for all staff.
  • Assigned customer service representatives for each module.
  • The onboarding module is counter-productive. There needs to be a way for new hires to fill out the documents in the system and it transfers to their profile.
  • Support desk takes too long to resolve issues.
  • Difficult to add or terminate a supervisor or practitioner access level.
  • Reporting can be more intuitive.
Likelihood to Recommend
ADP Workforce Now is excellent with payroll administration. The payroll platform is very user-friendly and they submit and calculate taxes on behalf of the organization. Benefits administration is good, but sometimes there are issues with the carrier connection.
October 06, 2021

ADP is my go to solution for all my workforce needs!

BC
Brandon Cerney
Business Admin. Specialist
Dubuque Community YMCA (Health, Wellness and Fitness, 51-200 employees)
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Use Cases and Deployment Scope
ADP Workforce Now is being used as the primary application for HR/Payroll processes throughout the whole business. We are still newcomers to ADP Workforce Now with less than 6 months of use but are loving it overall. ADP Workforce Now helps mitigate payroll problems through ease of use. Additionally, managing and processing employee time cards is very easy. Many employees also utilize the ADP Workforce Now app which has helped immensely as we have multiple locations that employees can clock in at. I am excited to learn more about ADP Workforce Now through their learning center!
Pros and Cons
  • Ease of use for users.
  • The help icons are good refreshers and help greatly.
  • PTO requesting/receiving.
  • After updates, the system is often buggy, which is annoying.
  • Running custom reports is an awesome addition but it is complicated for new users.
  • The app is not really reliable for the technologically challenged. Maybe add an option to save users and pass on their phone. I do know the app allows for fingerprints, which is nice.
Likelihood to Recommend
ADP Workforce Now is a great product to use for medium/large businesses. It makes many of the tedious things like PTO, payroll, HR tasks, and taxes, simple. There are endless possibilities with their custom reports and analytics tools, which can give great insight into your business that you may have not considered in the past. ADP Workforce Now is one of the most user-friendly products that you can get, but it can be quite daunting when you are an administrator/practitioner. There is so much content for each section and it can be overwhelming at times.
October 06, 2021

WFN-All in one!

Verified User
Executive in Human Resources
Hospital & Health Care Company, 201-500 employees
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Use Cases and Deployment Scope
We use it for payroll, time/attendance, HRIS, onboarding, recruiting, GL Interface, reporting, and file management. It's ued across the organization. It a single-source system that makes managing employees easier. We don't use scheduling, as we don't find it robust enough for our industry, but the higher-level system is too expensive, so we use On Shift.
Pros and Cons
  • Payroll.
  • Time and attendance.
  • Reporting.
  • Interfacing with other systems.
  • Scheduling for sure.
  • Expanded notetaking features for recruiting.
  • App for recruiting.
  • Inconsistent training with support staff. Sometimes having to call multiple times for the same issue.
Likelihood to Recommend
I am often a source of referral for ADP Workforce Now and have provided on-site demos to colleagues in my industry. I believe the systems are user-friendly and support is easy to use and reps are friendly and helpful. The system is cost-effective as well.
October 06, 2021

ADP [Workforce Now] Rocks!

TB
Theresa Bray
Sr Payroll/HRIS Specialist
Society Insurance (Insurance, 201-500 employees)
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Use Cases and Deployment Scope
We use ADP [Workforce Now] across our whole business. We utilize the HR, Payroll, Time & Attendance, Benefits, Onboarding, Document Cloud, and Recruitment modules. We are also utilizing ESS for employee changes. It solves all our problems and we are looking to utilize Performance Management. The best part is how seamlessly everything flows.
Pros and Cons
  • Vaccination survey
  • Onboarding new employees
  • Processing payroll and having a main contact for questions
  • More training options [would be an improvement].
  • Annual budgeting would be nicer, [especially] if we had more flexibility.
  • A better flow between Benefits and Payroll [could be improved upon]. [In our case,] we are a bi-weekly payroll and the [number] of weeks in the Enrollment Profile doesn't correspond to the number of remaining payroll weeks.
Likelihood to Recommend
It is a great solution for mid-size businesses because everything flows as opposed to spending time figuring out why information didn't flow to different systems. There is a solution for every problem that we have had.
October 06, 2021

ADP is Easy as 123

NS
Nancy Segura
Administrative Assistant
Redwoods Leavitt Insurance Agency (Insurance, 11-50 employees)
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Use Cases and Deployment Scope
ADP Workforce Now is used for employees' time, attendance, and benefits. Leavitt is a corporate organization, however, we are part of the Redwoods Leavitt branch. We have approximately 16 employees in our department, throughout the two offices in Oregon and two in California. We have our HR in another area/state that can assist with any questions or concerns we may have. I assist with approving and submitting payroll for our employees, while the agency co-owner is informed of the employees' times and attendance. Leavitt Enterprise uses ADP Workforce Now as a whole.
Pros and Cons
  • User Friendly: Easy to read and follow.
  • Organized: Keeps important details.
  • Thorough: Makes you save progress with tasks, keeps you updated with changes.
  • Convenient: Able to access once logged onto the system, simple concept with clocking in and out. Able to pull tax forms and payment summary for ones self.
  • Notes: Unable to post notes to employees' times/days when they are out of the office. This would be nice to note why a person is gone for record-keeping.
  • User Settings: ADP Workforce Now would be neat if you can customize your user portal with backgrounds and colors - make it your own.
  • More often company news and announcements updates.
Likelihood to Recommend
ADP Workforce Now is well suited in letting employees have access to their information. It's easy to make changes to address, benefits, and requesting time off. It's very confidential when it comes to employees' wages and benefits, only the user or HR can potentially access this. Email notifications get sent to employees after approval for times off or changes. Email notifications, I get at times, are unclear. "One or more employees have exceptions on their timecard. Please login to ADP to handle the exceptions." Most of the time it is for a missing time punch that needs to be entered before payroll is submitted to an employee's time or it is regarding overtime.
October 06, 2021

Scalable, But Intensely Frustrating

Verified User
Administrator in Human Resources
Management Consulting Company, 201-500 employees
Score 2 out of 10
Vetted Review
Verified User
Incentivized
Use Cases and Deployment Scope
We use ADP Workforce Now across the entire organization except for one restaurant. We have five restaurants, a farm, a processing/manufacturing center for pharmaceuticals, a pharmacy, a management/office company, and construction. Each of these uses ADP Workforce Now for onboarding new employees, payroll, tracking certifications, tracking PTO accrual and use, and more.
Pros and Cons
  • Providing learning centers / posting Q&As for most tasks.
  • Very technical and robust reporting and accounting features.
  • Too technical for the average user, especially in HR.
  • Onboarding is really glitchy: users don't get the emails, there are errors in the form, are unable to upload documents, etc. to where we have to onboard another way.
  • Training and support teams are mostly incompetent.
  • Strange rules that prevent certain actions during the start or preview of payroll - can't input garnishments, but you can still change wages.
  • Updating someone's pay doesn't always show up in the pay batch.
  • When adding an employee to another position or another company, it doesn't transfer over the tax withholdings or direct deposit information.
Likelihood to Recommend
Background: We previously had 7-9 different accounts on RUN Powered by ADP for our different businesses. We were really excited to have it all consolidated to one account and have different users log in to the one account with ADP Workforce Now. However, from the start, there were issues: They wouldn't give us access to the software so we were trained before we could access it; I had to constantly email our project manager to grant us access before we had payroll the first week of January. Even once we finally got access (the week before payroll), we had to input 10-20 new employees and learn the software for ourselves. We have used it for over 9 months now and still have constant issues. We have submitted upwards of 50-60 service requests because our trainers were bad and our software is glitchy. We have been horrified by the incompetence of our ADP Workfore Now team. The software could be very good, but it seems to be in horrible hands.
October 06, 2021

ADP Workforce Now - The Best Info Manager!

JP
Janice Pyszka
Human Resources Assistant
Volkert Inc. (Civil Engineering, 1001-5000 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Use Cases and Deployment Scope
All employees and applicants are users throughout the company. Volkert's Corporate HR Group, Talent Acquisition Department, and multiple HR Assistants use the many features to manage day-to-day duties and tasks. ADP Workforce Now has been a time management tool in that employees are able to self-manage their benefits and personal information. The HR Group, Talent Acquisition Department, and the HR Assistants are able to easily provide information and detailed reports to management and others quickly and efficiently.
Pros and Cons
  • Easy access to a wealth of company resources and benefit information
  • Administration tools are convenient
  • Report writing options provided are great
  • Applicant process is very efficient
  • Ability to have a broader range of job titles
  • No others that come to mind
Likelihood to Recommend
I feel that ADP Workforce Now is a very good fit for our company especially since we manage over 1100 employees in over 26 states. It is a real timesaver for our staff to have convenient access to and manage their own information as well as HR to have the ability to run reports quickly and efficiently.
October 06, 2021

ADP Workforce Now

Verified User
Employee in Human Resources
Chemicals Company, 51-200 employees
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Use Cases and Deployment Scope
We are currently using [ADP Workforce Now] for timekeeping and processing payroll. We also have the HR portion as well that we are starting to get into for benefits management and such. For our company, it has created a way to simplify the number of software programs we needed before.
Pros and Cons
  • Vacation time management for employees
  • Timekeeping
  • Payroll
  • It's not as intuitive as ADP Run.
  • The reports are a bit more complicated.
  • The steps in the payroll cycle are a bit complicated.
Likelihood to Recommend
For larger companies that want to be able to manage their payroll, timekeeping, and HR needs with one program this is the way to go. I think it would not work well for smaller companies. In my previous work experience, I have worked in the janitorial world, and I believe [ADP Workforce Now] would have been very useful for me managing employees that are so spread out and on different schedules.
October 06, 2021

ADP in the works!

Verified User
Administrative Assistant in Human Resources
Utilities Company, 51-200 employees
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Use Cases and Deployment Scope
ADP Workforce Now is being used to process payroll, manage our employees timesheets, benefits, compensations and withholdings, amongst other features it has to offer.
Pros
  • Customer service.
  • Follow-up with phone calls to confirm issues have been resolved.
  • Provide information of updates of software in a timely manner.
Likelihood to Recommend
I believe ADP Workforce Now is well-rounded and meets the needs of its customers. The pros of the software are easy navigation and user-friendly. The less appropriate scenario would be that ADP Workforce Now becomes a little complex when you can do the same thing in different areas of the software.
October 06, 2021

ADP Workforce Now

ET
Elizabeth Tillson
Human Resources Administrator
AFP Industries, Inc. (Machinery, 51-200 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Use Cases and Deployment Scope
ADP Workforce Now is our payroll system, HRIS system, time tracking, recruiting, and background checking system. I can push a button and get my EEO-1 report or the Vets 4212. The payroll system is so black and white, my cat could process payroll, and the system doesn't allow anyone to do something they shouldn't. I love having all the employee info I need at my fingertips- I can run a report and get anything I need. The CSRs are knowledgeable and very helpful, and I love having the opportunity to chat online when I have a simple question. I'm new to using the recruiting module, but we have gotten some very good candidates/new hires from it, without being buried in unqualified applications. And most important, I get help when I need it.
Pros and Cons
  • Ability to validate direct deposit accounts in real time
  • The ease with which you can design and run a report
  • The ability to roll up pay summaries (for payroll verifications!)
  • Track accumulators for payroll
  • Background checks. Clunky and not user friendly.
  • I'd like the ability to approve pended time off requests when managers are out without having all the requests come to me.
Likelihood to Recommend
I have found when I have unusual situations, there has always been someone at ADP [Workforce Now] who could help me achieve [the] desired result. Maybe not the way I thought it would work, but as long as I get what I need in the end, it works for me.
October 06, 2021

ADP Workforce Now provides great data management

Verified User
Professional in Human Resources
Warehousing Company, 51-200 employees
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Use Cases and Deployment Scope
Human Resources uses ADP Workforce Now on a daily basis to manage all employees' personnel records. Some issues that we encounter are delays in the drug screening and background screening results. Additionally, sometimes we receive inaccurate notifications that the drug testing appointment was missed, however, it was not. When calling into ADP Selection for assistance, sometimes the wait times are extremely long.
Pros and Cons
  • Populating real time applications.
  • Management of employee records in one system.
  • The bridge and training modules are very helpful.
  • Notifications when any selection of an applicants background has returned.
  • Easier process with running reports.
  • Sending out an exit survey when a termination is completed within the system.
Likelihood to Recommend
It is well suited for data management for employees. Great functionalities and features with providing personnel information.
October 06, 2021

Lifesaver for HR professionals

Verified User
Administrator in Human Resources
Government Administration Company, 11-50 employees
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Use Cases and Deployment Scope
I used ADP as an employee at another organization. In my current role, I underwent the process of reviewing and changing HRIS providers for the organization after negative feedback about the current provider. I was very pleased and impressed with the products and support offered by the team at ADP. The implementation was thorough and allowed us to train staff over time. The system effectively streamlined HR functions and recordkeeping into being more efficient than with our previous service provider.
Pros and Cons
  • Timekeeping
  • Performance review
  • Onboarding
  • Some features are too restricted once you have started to make changes
Likelihood to Recommend
ADP Workforce Now is user friendly and allows staff to access their employment information from anywhere, securely.
October 06, 2021

Great system that has its kinks but is always working to improve functionality

Verified User
Administrator in Human Resources
Aviation & Aerospace Company, 501-1000 employees
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Use Cases and Deployment Scope
We use WFN for payroll, benefits administration, open enrollments, carrier connections, and recruiting. Using this system eliminates the need for manual processes.
Pros and Cons
  • Payroll
  • Benefits
  • Garnishments
  • Need to improve small things, like being able to delete several old reports at one time
  • The processing speed is very slow at times
  • [In my experience, ] responses from the payroll account manager are way too slow!!!
  • [I feel they] need to train those answering the phones better. Oftentimes, they are simply message takers, versus real help.
  • Need more "canned" reports
Likelihood to Recommend
October 06, 2021

ADP

Verified User
Employee in Finance and Accounting
Utilities Company, 201-500 employees
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Use Cases and Deployment Scope
It is being used by all employees, supervisors, HR, and accounting. It addresses our paper issues and allows us to become more digital. We are still finding new things and ways ADP can be beneficial to us. They take the product feedback seriously and make constant updates from those reviews.
Pros and Cons
  • Many users
  • A lot of training materials and classes
  • Help at all times through calling
  • Not being able to see some errors occurring until after payroll is run
  • Some representatives are not extensively knowledgeable about all sectors
  • Training materials are in a robotic voice and need to be updated to look like the current layout
Likelihood to Recommend
[ADP Workforce Now is] well suited for payroll and HR functionality, but since it can be highly customized it is important to be very knowledgeable in order to fully take advantage of all the software it has to offer. I have been told that something is not possible, but through my own training and research was able to find many times that the thing I wanted was in fact possible.
October 06, 2021

ADP Workforce Now Review

Verified User
Account Manager in Finance and Accounting
Real Estate Company, 11-50 employees
Score 1 out of 10
Vetted Review
Verified User
Incentivized
Use Cases and Deployment Scope
We use [ADP Workforce Now] for payroll, benefits management, and time-off tracking - [I feel] it is extremely flawed software with so many issues and bugs, that it honestly would be faster to do payroll manually. [In my opinion] customer service is horrific and has to be hounded to address concerns.
Pros and Cons
  • [In my opinion] nothing
  • Payroll tax processing
  • Customer service
  • Fix glitchy bugs
  • [I feel they should] stop selling extraneous items and fix the basics
Likelihood to Recommend
[In my experience] buggy software with [what I feel is] the worst customer service.
October 06, 2021

Functional and accurate, but lacks some logistics

Verified User
Employee in Finance and Accounting
Packaging & Containers Company, 51-200 employees
Score 7 out of 10
Vetted Review
Verified User
Incentivized
Use Cases and Deployment Scope
Full HR & Payroll suite. We are using it for Human Resource management and payroll. We also use benefits administration and talent. We hope to implement more of the features in the near future. It solved the problem of an old, antiquated HCM suite and payroll process and allows for more streamlined efficient processes.
Pros and Cons
  • Payroll
  • Benefits Administration
  • Security
  • Access to account manager/customer service - faster response
  • [I feel] customer service should be more willing to help. It always seems like they want to push it off.
  • [In my opinion] they should stop giving "no, that's not possible" answers
Likelihood to Recommend
The functionality is good but could be improved. [In my experience,] some things that seem like no-brainer implementation are not possible. [I feel] that service/help is not one of ADP's strong suits.
October 06, 2021

ADP Workforce Now Review

Verified User
Administrator in Corporate
Staffing & Recruiting Company, 51-200 employees
Score 1 out of 10
Vetted Review
Verified User
Incentivized
Use Cases and Deployment Scope
We are using [ADP Workforce Now] across our whole organization. We are using it for timekeeping, payroll, and HR. [In my experience] none of which are working any better than our last system.
Pros and Cons
  • It comes on every morning
  • I can access the files from hand held devices when I'm not in the office
  • Getting quick answers to urgent problems
  • My overtime programming has been wrong all year and has cost us thousands of dollars because no one is fixing it
  • Getting conflicting training to handle specific entry issues (1099 vs W2 ees), manual checks, correcting tax withholding
  • I am so unhappy with this program that I can't wait for the end of the year because we might be able to get rid of it
Likelihood to Recommend
[In my experience] our training was non-existent, nothing on-site. No real process checklist. None of the programming was done in advance. The first time I spoke with anyone about the programming was the day we were supposed to process our first payroll. It took us 2 more whole days working many hours into the night. We were actually counting down to the last possible minute trying to get the pay correct for that first payroll.
October 06, 2021

ADP Workforce Now is a time saver!

Verified User
Employee in Legal
Staffing & Recruiting Company, 501-1000 employees
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Use Cases and Deployment Scope
ADP Workforce Now is being used by our entire organization. It streamlines payroll and HR processes that were otherwise time-consuming and prone to error.
Pros and Cons
  • Onboarding
  • Time management
  • Reports and analytics
  • New hire wizard template functionality
  • Home cost numbers linking to labor charge fields for timecards
Likelihood to Recommend
ADP Workforce Now is well suited for all industries.
October 06, 2021

No Hassle Payroll

BF
BETSY FELSINGER
Payroll and Finance Specialist
Klamath Community College (Higher Education, 201-500 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Use Cases and Deployment Scope
We use ADP Workforce now for our employees to input their time on their time cards, as well as to print out their paycheck stubs and W-2's. They are also able to update their own information in the ADP system.
Pros and Cons
  • Time Cards
  • Reports
  • Transfers on the time card
Likelihood to Recommend
I feel that ADP is well suited for what we use it for. I would like to see us use the HR function as well, but that would not be my decision. There is nothing I can think of that it would be less appropriate for.
October 06, 2021

ADP Workforce Now is a great system for a mid-sized employer

IR
Ian Rothman
Controller
Congregation Beth El of Montgomery County (Religious Institutions, 51-200 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Use Cases and Deployment Scope
We use ADP Workforce Now to process payroll and keep track of employees' information. I am the only regular user, although my colleague is my backup and she uses it when I am on vacation or sick leave.
Pros and Cons
  • Process payroll
  • Employee changes
  • Electronic pay stubs
  • Communicate with ADP
  • The dashboard is not terribly easy for me to change and update
  • The email invitations to employees seem like spam to several employees
  • I wish direct deposit prenotes happened more quickly
Likelihood to Recommend
ADP Workforce Now is great for mid-sized employers who want a great web-based platform to process payroll and track their employees' information. It is probably too much for an employer with only a few employees though.
October 06, 2021

ADP Workforce Now review

Verified User
Administrator in Other
Non-profit Organization Management Company, 51-200 employees
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Use Cases and Deployment Scope
I run payroll and expenses through ADP Workforce Now.
Pros and Cons
  • Figure out taxes properly.
  • Quick once payroll is entered.
  • Home screen is easy to read.
  • It's tough having to set up additional payrolls for special occasions.
  • I'd love to be able to find how to do something easier.
  • Find answers easily.
Likelihood to Recommend
I guess since covid, it would have been nice to have in-person training, so mine is just a lack of training. I am going to start using the resources on ADP Workforce Now to learn, and I am going to also get certified.
October 06, 2021

ADP WFN, would not recommend.

Verified User
Manager in Human Resources
Machinery Company, 51-200 employees
Score 5 out of 10
Vetted Review
Verified User
Incentivized
Use Cases and Deployment Scope
ADP Workforce Now is our HRIS, time and attendance, and payroll system. Since I started with the company, I have rolled out employee self-service as well. All company employees utilize ADP Workforce Now to request time off and view pay statements.
Pros and Cons
  • Payroll is easy to complete.
  • Hiring process is not convoluted.
  • [I feel like] reporting is horrible. It is not easy to run reports. Often times I have to spend a wealth of time on the phone with ADP Workforce Now to get the reports I need. Some reports are not able to be created due to system limitations.
  • There is no back button!
  • I cannot open multiple windows at once. This is a huge downfall.
  • [I believe] the dashboard is not easy to use.
  • The mobile app for requesting time off is confusing. I spend time daily helping my employees learn how to request time off through the app.
Likelihood to Recommend
ADP Workforce Now worked well for my predecessor, who barely used the program. I know what HRIS systems can do and how they can be useful. I used Kronos Workforce Ready prior, and preferred it. If I could make the switch from ADP Workforce Now to Kronos, I would.
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